Wouldnt go here if you want to order a matcha they always put wayyy to much milk and i keep getting the same writing on my cup as the one pictured. read more

Starbucks - writing says Ewww - Coffee & Tea Near Me - Citrus Heights, California

I try to avoid this location due to past experiences, but I decided to give it another chance today. Unfortunately, my visit didn't go well. When I arrived at the drive-thru, I waited for a while and began to wonder if they were closed. I pulled thru the window where they hand your order and I noticed people inside, some still wearing headset, some even looked at me and although I waved, still I didn't receive any acknowledgment or courtesy or kindness. If they were indeed closed, it would have been helpful for them to communicate that even without opening the window. After a long bad day, I was really looking forward to enjoying a Starbucks drink, so being ignored and made feel like a fool was quite disappointing. I hope the team can improve their customer service and show sincere courtesy and kindness to customers. read more

New, clean, and a nice experience. This location has everything. Convenient on the corner of two main streets. Drive-thru as well as nice patio and good indoor seating options. Lots of the cozy chairs inside and out. Service is busy here, especially the drive thru on a Monday morning. However, everyone is cheerful and good with customers and each other. Iced green tea was as usual which was good. read more

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Went in and politely asked for a clover vertica iced coffee. The old lady barista taking my order apparently had no idea what I was asking for even though it's on their menu (it's a new item not available in all Starbucks yet,) So assuming she didn't know I asked if they had the machine yet (clover vertica machine) to which she replied with a long drawn out, hard to follow, explanation of how they make iced coffee from the machine then it is cooled. (She wasn't willing to listen and arrogantly assumed I was dumb and asking irrelevant questions.) I ended up with a regular iced coffee, so I assumed they just didn't have the machine and the lady gave me that because she hadn't heard of it yet. I looked up their menu while doing office work out of curiosity and sure enough they do offer it at that location. If i wasn't meeting a customer there today I would've scolded her for assuming what I wanted without asking me to repeat myself. It is this arrogance towards customers in customer service roles that disgusts me. I understand, we're all busy, and there are a lot of customers. But we are all human and we need to take the time do our due diligence and ask what people are asking if we do not understand it. The old lady even had the audacity to say to "choose a number in the screen and sign," when the payment terminal had processed my payment, she was implying I should tip her something and sign. I looked her dead in her eyes and hit zero so at least I got to do that. I am a young man but I have 13 years of management experience at a corporation in home building, and I would absolutely work on retraining her if I were her manager and noticed this behavior. I don't care about your age or my appearance treat me with respect and ensure I am getting my questions answered within reason, and I'm happy. read more

Quiet and not a lot of people studying on a Saturday. Some of the employees were friendly except for the guy who took my order, he looked impatient and didn't want to answer questions. I wasn't sure about their new Pistachio latte so I asked about it. He didn't give much help nor ask me what kind of milk I wanted. I realized after my order that I forgot to ask for a non-dairy. But it was too late bc the other barista already made it. So I just drank it. But had the guy at the register ask it would've helped. The place was nice and bright except for the tables were dirty and the seating area had crumbs that I had to clean myself. Overall, ok Starbucks. read more

Starbucks - Double Double-Smoked Bacon, Cheddar & Egg Sandwich $5.45 and New Pistachio Latte $5.45 - Coffee & Tea Near Me - Citrus Heights, California

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I tried to use my Starbucks birthday rewards and was refused. I called corporate and was refused. I frequent them but not anymore I will go to Peets or whomever? Even Pause coffee sent a complimentary free coffee but a big company like Starbucks, no! Usually I give good reviews. If you offer something stick to it. The data shows that I'm in your ststem. read more

i'm so disappointed with starbucks and their staff. i have a dairy allergy and specifically ordered oat milk in my drink. GOT CHARGED EXTRA FOR IT. and did not receive oat milk, i was given regular cows milk. what is the point of me specifiying that i can now have cows milk if they do not give a flying **** about their customers. read more

I used to work at Starbucks and it was nothing compared to this location. The stores atmosphere is incredible and Abby was awesome. She steered me away from the apple crisp latte and I'm really glad she did. She felt bad for steering me away and was kind enough to give me a sample, safe to say the drink tasted worse than a candle. Thanks so much for the awesome experience, pumpkin spice was definitely the way to go. read more

the caramel macchiato i love it tje workers are so nice tdy one of them complimented my nails it made my dayyy it's also very quiet at calm there read more

Location on Madison and Dewey The drive up window only has breakfast items, lemonade and a couple of other items. I went for a strawberry whipped drink and a sandwich. I had to ask about what more was available. The nice young man had to describe what was available! WTH? So how does the person behind you feel when it looks like you are probably ordering for 20? How is the productive to sell mire than breakfast? I am told the inside posted menu is very limited too. What is the point? read more

Absolutely wonderful. I have not experienced a location with such amazing customer service at all times of the day. It has been a part of my day I look forward to coming to this location! The drive thru is pretty smooth and fast. The inside of the location is soothing to study or conduct a little meeting. Shoutout to Saudi (truly wonderful and brings a smile to my day) read more

Starbucks - Salted Caramel Cream Cold Brew - Coffee & Tea Near Me - Citrus Heights, California

Very friendly and clean. Will be making this my new Starbucks home. I love the astompher read more

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I like Starbucks at all's, especially this branch. Very clean and good for drinks cup of coffee or tea and work by my laptop or sometimes have small meetings by my friends. Customer service are perfect. I like Starbucks and I like this branch. read more

Great service, I was in line talking for about 2 minutes.. always good coffee, just thought I'd leave a review today. Thank you guys so much

Long over do review of Starbucks on Madison and Sunrise. The location is convenient however, there is no drive thru. Parking is fairly good with outdoor seating. The coffee is always consistent and the customer service is always outstanding. I usually get the soy latte on ice when the weather is sunny. When it is cloudy I get it hot... I also love the variety of coffees you can taste on the spot. They have wi fi and usually a free Sacramento Bee paper available if you want to read. This Starbucks does close around 8:30 p.m. so if you like a late pick me up you will need to drive down to Madison and Fair oaks. read more

I ordered a small no water peppermint chai latte, making it perfect and tasting very delicious.

This is by far, the best Starbucks I've been to in a very long time. They're very friendly here. The drinks are good and the bathrooms are clean. Also, it's one fo the few that don't blast their music at you. It's at a normal level. Great place. Thanks read more

It's a nice new facility (I think it opened a few months ago, I pass by everyday at work). The primary concern is that they are extremely slow to serve inside. I stop here 2-3 times a week and there is a minimal staff here so everyone seems to always be doing something else. No one is ever at the register waiting to take an order and it typically takes 3-5 minutes for someone to realize customers are waiting in line and will take an order. Otherwise it's a regular Starbucks. read more

Poor customer service. The person taking our order did not want to take the time to listen to our order. There are too many other locations to go to, to waste my time here again. read more

This joint has their program together! Drink was made correctly and the got my name right which is a plus, also a clean and organized store is definitely a plus, food and snacks appear to be fresh also, I will frequent this location again read more

Starbucks - Yummy! - Coffee & Tea Near Me - Citrus Heights, California

Starbucks is known for long lines, long waits, and over priced drinks. However, at this location I have yet to experience a long wait. Why? Because of Dennis and McKenna. They are Starbucks rock stars!!! They are very personable, efficient, and responsive. read more

As Starbucks go, this one is good... Note that there's outdoor seating, but no drive-through here. It's a bit on the small size with no couches, coffee tables, or easy chairs. There in an upholstered bench with a row of tables, though. In all, very utilitarian. The staff is friendly and the clientele skews younger, with the harried young mom pushing the stroller prevailing. Nothing here stands out, good or bad. Isn't that why we go to Starbucks, though? read more

Asked us how to make the drinks that we ordered...what?! Then forgot the sand which, handed us the wrong drink, was super confused

Over priced. Loud. Try hards. Slow. Four things that describe Starbucks, but I still love the place they have good food and drinks along with very friendly service. The problem is this Starbucks in particular has jacked my order up for the third time. And just like the last three times I didn't notice until i was to far away and I don't have time to go back. I don't know how you guys messed up my order three different times because I only order two things every time. Mocha (iced or hot) and either banana nut bread or chocolate croissant (warmed). Starbucks is great but this one sucks at making drinks. Lastly I have actually emailed/ tryed to contact not only this store but also Starbucks and no one has gotten back to me what so ever. read more

Walked right in at 7:15am, no line. Cashier was very friendly and made me feel welcome. Ordered tall black coffee. (Note: You save 10¢ if you bring your own mug) Sat down in the comfy leather chair, read my book, drank my coffee and watched the organized chaos of the staff run their morning routine. Everybody that walked through that door, got a friendly smile and a "Morning!" The frequent customers of the store got their "Morning! (Followed by their name) and your usual?" The music was at an appropriate level to the point where if I wanted to listen, I just had to stop what I was doing, but it wasn't a distraction to my reading. Parking was an ease, seeing that other stores weren't quite open yet. I can assume it is a chaotic trying to find parking when all the stores are open at once. I will be back for the morning customer service! read more

Honestly I've been to a few locations and alot of the locations slack on service not greeted some workers just look at you with a blank stare on there not even hi how are you? I love going to this location friendly service always greeted by Janice and Reyna one of the reasons why I keep coming back and when I come in and get the drinks out pretty fast than most locations. read more

They were so nice and when my friend and I were unsatisfied with our order they told me what I could do with the old drink and then proceeded to ask me what else I would like made without a hassle. Very good service:)! read more

Starbucks - Our redone drinks - Coffee & Tea Near Me - Citrus Heights, California

LOVE starbucks, came in for oatmeal and water. I am unfortunately sick so i don't want/ need anything else. I love their reg oatmeal, i have not yet tried the blueberry one. I will eventually I just love the reg oatmeal . read more

Starbucks - Staying hydrated - Coffee & Tea Near Me - Citrus Heights, California

I work nearby this Starbucks and I always come in and grab a drink about 3 times a week or so. I have to say that every time I come in I'm greeted by friendly staff and the service is great! Some of the staff would recommend a drink for me to try and if I didn't like it then they would make me something else. I appreciated that. Erik is one of the Baristas that I see a lot and he's top notch! Excellent service! read more

This Starbucks location puts Starbucks corporation to shame. Poor customer service They do NOT support the iconic "Barista Promise"! Avoid this Starbucks read more

I love Starbucks just as much as the next person but this location is pretty tiny! A friend and I stopped by to grab a drink before we went ice skating in Folsom. The business was very clean and put together. Everything was in order and all the holiday cups, gift cards and specials were displayed beautifully. The drinks were great! The same quality you get at every Starbucks. I ordered a Peppermint Hot Chocolate which was good. I like a lot of peppermint but no matter how many pumps of peppermint syrup, it just isn't peppermint-y enough. My friend ordered a cider drink that he enjoyed. They even gave us a free drink because it was an extra. It was a hot caramel drink, I don't really remember the name of it but it was really good. I thought that was very nice but it was so hard to consume 3 drinks between the two of us. The service was excellent. I would give the girls at the front 5 stars! I loved how smiley and welcoming they were. They even had sparkley eyeshadow on and green bows in their hair. They know how to get into the holiday spirit! The reason why this place gets 3 stars is because it's small, doesn't have a drive-thru and the location is a little wonky. Usually if a Starbucks is small they make up for it by having a drive-thru. read more

they do not update there inventory what so ever then you come in and then they tell you oh sorry did you want something else when now I clearly don't have 10 mins to wait for the item to be ready! This has happened over 3 times at this location! read more

We visit this Starbucks when we visit my husband's mom and then we get to-go sandwiches at Mr. Pickles. It's almost a ritual. This location is always clean, service is very friendly and quick, parking is extremely easy (something only an LA or NY person would think about but still appreciated.) Drinks from the Batista have always been perfect, I highly recommend! read more

They are simply the best I ordered a sandwich and they didn't have it but they still did all they could to accommodate me ! Every time I order my drinks they never fail to get it right read more

Starbucks is the only place that I can do my homework or do some work of my computer The music is amazing love this place I would like to say that This place is amazing. I like this particular location Starbucks. It has lots and lots of room inside dining area. There are very comfortable Chairs, and very comfortable tables. It's a very cozy place either to answer your business emails or to do your college homework. They do have wifi for free and I would say it's pretty fast. There is also plenty parking space and it's very clean and I would say it's safe. Their bathrooms are very clean. If you are dining in their coffee is with free refills. The passion tea is very good. Their deserts are pretty pricey but they are delicious. My favorite thing to get is hot white mocha 120 degrees with barely wormed up chocolate cookie. The reason I get that chocolate cookie barely warmed up is because if they will heat up that cookie to their usual temperature, my hands will be covered I. Chocolate.I can't wait till the winter time. They will have my favorite winter drink is caramel brûlée latte with cranberry bliss bars. If you have never tried it I would highly recommend this place to a college student or a programmer . Very positive atmosphere. read more

I was in line and everyone was staring at me I didn't get a hold on just a minute or anything when they finally asked me if I needed help I gave up on wanting and drink and walked out do to how they made me feel . I hundred percent feel like it was colorism !!!! read more

This Starbucks is AMAZING. The employees are all so kind and have great customer service. One employee in particular deserves recognition and a raise!! Brittany has such great customer service skills. She is kind, enthusiastic, and friendly to all of her customers. I was having a rough morning and seeing her be so sweet to everyone in the cafe (including myself) brightened up my day. She handled the rush so well while also treating every customer like they're the only person in the cafe. I'm so impressed and I'm happy that I just moved super close to the best Starbucks in Sacramento. :) read more

Understaffed for a Saturday at 1pm while having conversations about weekend plans with customers as the line builds. Then hands me a bank dime roll for change, "we are out of 5s, sorry" your also out of 10s and 1s?!? "Umm, well, ahh" Come on Starbucks. read more

Smaller than normal Starbucks however the staff is friendly and the drinks are great. Only issue is that it's always hot. Don't know if the AC is working well. read more

What a nice, friendly wonderful staff!!!! Ive never been disappointed with this Starbucks location!