I will start with the positives, I was greeted when I walked in, the bathroom was clean and the employees were super nice.
However, both drinks I ordered were made wrong and tasted extremely bitter. The employee noticed they hadn't added the caramel drizzle as he went to hand them to me and corrected it immediately which I appreciate. However it's disheartening to spend $17 on two drinks and both taste nothing like they should. And this is the only drink I order so I know what it should taste like.
The employees for the most part moved at a slow pace and I ended up waiting an extra ten minutes for my drinks then what was originally estimated on the app (8-11 minutes)
I think it has a lot of potential but it seems like corporate might need to step in and help with retraining. read more