My drink came out fast and the young lady renee was really sweet and helpful she always has an upbeat attitude

Nicest staff at any Starbucks I've been to. They are so friendly and helpful and make me feel like such a valued customer. Coffee and food excellent, too! read more

When you get a perfectly made to your taste coffee, life is great. Sometimes you the same coffee and the taste gets lost by the barista. Not today thankfully I was quite pleased. read more

I am so sorry but this is still the worst SB EVER!! So they stick a new person to take orders, she can't even use the register correctly. She must ask and then wait for the other workers to come to her aide. Took 15 minutes for a Christmas blend coffee also she had to restart orders over and over as she did not know how to enter customized drink orders. There were about 15 people waiting and then they started leaving as it was taking to long. Finally after about 30 minutes the manager comes out from the back to help. read more

Starbucks - Inside - Coffee & Tea Near Me - Bernalillo, New Mexico

The baristas are always cheerful here. Ambiance is ok nothing special. My chief complaint is that they are almost always out of one of the two items I always want. Brownies or the Mango Dragonfruit. read more

I stopped at this location on 4/24 at ~1045 AM. I ordered a mocha and veranda coffee; they had quit serving the veranda and said they could do a pour over - great. The mocha was ready in the normal amount of time but the pour over took about 10 more minutes (there were very few customers inside or outside). I walked out with my order and took a sip and my coffee was barely lukewarm. I went back in and told the server and noted that the mocha would be cold by the time I got another cup and could I have both redone. I said I was fine with paying again. She said the same thing would happen because the two drinks took different amounts of time. I asked if she could adjust the timing a little, she said no that is not the way it works, Starbucks literally cannot serve me two hot drinks! read more

Worst Starbucks in ever. Rude and can't even scan the Starbucks card at the window. They TAKE YOUR PHONE away for sometime to scan it.

Stopped by for coffee this morning and of course I get the scanner shoved in my face for a tip......I gave them a tip, and they gave me my order. I get to work and go to take a drink and of course my order is wrong! Who else asks for a tip prior to the order being served? No more tipping for me, this happens way to much at Starbucks! And yea, check your order before driving off. read more

9/21/21, 10:30am. The barista was so busy talking on her cellphone, she ignored me until finally she grudgingly waltzed over to wait on me! It's obvious she HATES her job!!!! She certainly did NOT "add a little joy to my day!" read more

-=FAIL- This Starbucks is suffering from an adopted attitude the many employees, not managers, are doing recently at Starbucks. The store closes at a certain time, they start shutting things down 45-30 min prior to closing. Recently I arrived at 30 min before closing, asked for spinach wrap, was told "sorry we shut the ovens off" the ovens that take a switch turn on... I said it is 30 min before you close and was told sorry with a slight smile on her face, (I guess employee wins over the customer). I mean if it was 5 to closing I might let it slide, but at 30 min from closing.. come on. This was poorest of experiences I've had at a Starbucks. I hope their regional management lets them know that the store CLOSES when it is CLOSING TIME and if they want to go home early got get a job elsewhere. Seriously bad performance. read more

No ordering through the app on the weekend. Everything just shows as not available. Great business model Starbucks.

Consistent and friendly! I had a giant order and all was perfect from the morning staff on Wednesday 7/20. Josh? took my order and he was amazing. He had such positive communication going with staff inside and was so friendly and organized. read more

They ran out of grande cups so instead of filling this Venti cup they just left a bunch of room. Kind of cheap of them... Also when I was surprised that they didn't fill it up she withheld the stopper from me and was like 'Is that OK?' Like, are you not gonna give me the stopper? I've spent hundreds at overpriced Starbucks. Added insult to annoyance. read more

This is one of the worst experiences we have ever had at a Starbucks. Most locations are pretty reliable and you can expect at least a 3 star experience, but I would go to any location but this one. We stopped here for a pick me up as we were traveling through. It took over 30 minutes to get through the drive thru! I eventually had to take our 3 month old out and walk her around as we were waiting. If you must stop here, make sure you go in and do not get stuck in the drive thru line! read more

I just went to this location on a Saturday. The drive through looked like it was moving a little slow so I went in and there was no wait at the register. Placed my order with the nice cashier. Waited about 5 minutes and they made my drink perfectly. I am not sure if they are any faster during the week but if you have time to wait for a perfect Starbucks drinks stop here! read more

Starbucks - Made my drink perfect - Coffee & Tea Near Me - Bernalillo, New Mexico

Probably the most unorganized Starbucks I've ever been to. Even the inside layout is dumb. I usually just get a dark roast coffee, had to wait for them to make some because at 10am they didn't have any made. The register girl was really slow at understanding everyone, but her eyebrows were on point. The biggest issue: no freaking sugar, like regular sugar. Not sweetener. The other girl that I asked about the sugar didn't realize there was a difference between sugar and sweetener, idiot. Also, the bathrooms blocked by boxes. See pic. read more

Starbucks - Coffee & Tea Near Me - Bernalillo, New Mexico

WAS my favorite Starbucks, had not been there for quite sometime & was extremely disappointed. - where is a manager or supervisor? The outside sitting area was in disarray & tables were dirty. There was part of a homemade sandwich in a plastic bag on one of the tables, that looked like it had been there longer than today. Watched staff leaving shift, so glad they like to park in prime customer parking next to the entrance. First our sandwiches "got stolen", then half the order was correct. No point try for a third try, done with drink & my friend was done with her sandwich. Staff is definitely working without supervision or direction. Something is going wrong at this Starbucks. read more

Starbucks - Coffee & Tea Near Me - Bernalillo, New Mexico

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WOW !!!! Sooooo.... Starbucks is now charging for a side of CREAM !!! I don't thinks so Bernalillio... Second day in a row.. surly attendant CHARGED for CREAM ?? Tapping the tip container.. incredible... Never ever any other Starbucks ever... have I been charged. Hmmmm... read more

Decently fast service.... my cold brew wasn't the best but hey, it's caffeine so I'll take it. read more

Starbucks - Coffee & Tea Near Me - Bernalillo, New Mexico

Again, most know what to expect from Starbucks. Great coffee at a premium price and friendly staff. There are many great Starbucks locations across the globe. The Bernalillo Starbucks location fails to uphold the excellence of Starbucks' crafted brand. The coffee is good, the restrooms are clean, and the staff are nice enough. The problem appears to be that this crew rests on their laurels. Nothing exceptional to see here. As seems to be the case more often than not these days, the orders are backed up and the staff are unexceptional. No above and beyond service I expect, which is a shame. Maybe Starbucks has reached a saturation point that allows for mediocre service and over priced coffee to be acceptable for this once great company. Skip it. read more

Terrible for many reasons. We've been here for more than a week already. They don't take the Starbucks app even though they have the standard Starbucks scanner and POS installed. They never have any food. Every morning right as they open they are magically out of everything, more likely they don't want to bother to make it. The lattes and coffees taste terrible. The staff have been portly trained in how to prepare the coffee. There is never a line because no one ever comes back. Starbucks should revoke this franchise as it is ruining their brand. read more

Total incompetence by the 100 year old cashier. I won't go inside anymore. Doing the drivethru with younger staff from now on. And they didn't even ask my name for my drink, UGHHH. read more

Ok twice recently I had a terrible experience here. The barista was so slow! I waited a long time for my dry cappuccino because they completed the order of the folks after me first. I watched as she labeled my foam into my cup slowly TEN TIMES! Was she high? The customer before me waited a long time too. She handed her drink back trice because coffee was splashed all over her cup. All counters were covered in trash. Where was the manager? read more

They always make good drinks but are usually incredibly rude if you order off menu drinks. I'm talking about eye rolls and glares especially from the elderly women that work at this location. I was perfectly nice with my order and was patient was still treated like I spit in their face. So 2 stars because the drinks are good the customer service not so much. read more

Upset because Starbucks is the only place in Bernalillo that has good coffee and as a student coffee comes in handy later in the evening to help stay awake for studying. Today was the 3rd time I've gone after 9 and nobody answered at the drive thru. They lobby closes at 9 which is why I didn't go in. I waited and said hello numerous times into the speaker box. All the lights were on. I saw somebody behind the counter all 3 times Like if you're going to close at 9 that's cool change your sign and hours and don't waste people's time. read more

Rude customer service.... They need to learn how to make your orders/ drinks right more train and knowledge

Wrong order with an attitude....... This location is very busy on Saturday mornings and they were not happy to hear that my order was wrong. At the prices they charge for coffee products, it has got to be right. The girl seemed more than inconvenienced to adjust my drink. Off course, I'll be back, I mean after all, It's starbucks. read more

Omg, longest drive-thru wait in history, I was hoping I'd see a car in front of me with a massive order of 20 drinks or something...nope, everyone had but one drink. I get to the window and after waiting for what was 15-20 minutes, one would think my coffee would be ready, instead there's 3 staff members with zero urgency complaining to each other how tired they are...they should go get in the drive-thru line and take a power nap, there would be plenty of time to do so... Admittedly, this was a Saturday morning, I come during the week and rarely wait very long...thus 3 stars rather than 1. read more

Wasn't able to use the bathroom. Said they needed to clean it... there were 4 associates and no one in the store. Then took 5 min to take my order while they were all eating pizza. On top of that my drink had way too much syrup. Go to a different Starbucks that actually has people who work! read more

Sloppy service, as always! "We can't give you the largest drink because we are out of the cups." Pathetic. Who didn't do their job? Meanwhile, the moron who did make my drink left out all 6 pumps of sweetener. When I politely asked for sweetener, she was rude. Pathetic. read more

On the day that we stopped in, we just needed to grab something quick. It was Saturday morning, and we had a few minutes to spare before a reservation to go paddle boarding. In the interest of ordering something fast, I had a cold brew and my friend had an iced coffee. It took at least 10 minutes for our drinks, and even then my order had gotten lost. I ended up with Mariah's venti cold brew instead. It really seemed like this location was focused on getting people in the drive thru served, neglecting people that had walked in. I probably wouldn't stop here in the future. There are certain Starbucks that are known for excelling with in-store/drive thru orders, and this one falls way short on the in-person expectations. read more

Of the many times and many locations at which I've ordered my coffee with extra coconut milk, this is the first at which the barista steamed the milk rather than serving it cold. Great job! Makes for a much better pick-me-up read more

Horrible employees, don't acknowledge you, 4 people working and no one making drinks or taking orders, when they are working they are handing out wrong drinks. Display cases never set up, looks like a dump inside. There are a few good employees that have been there awhile and they are disgusted with the new employees. Shame on Starbucks read more

Completely disorganized and not customer friendly. No efficient greeting, had to wait 5 minutes to get recognized. I wasn't going to give these people my money; walked out. 2 words describe this place- "toxic waste". read more

This is my local Starbucks so, of course, I give them kudos just for being down the street; but it's also a great location by any measure (I've been a Starbucks junkie for 25 years)! The frontline staff is courteous and well-trained. They're all upbeat fun people! This community is under-served, though, so this particular store is very very busy. read more

Wow! Probably THE best Starbucks in Albuquerque. Beautiful store, with a twice as beautiful staff. Wonderfully nice location and the drinks are always made correctly!!! :) NO complaints whatsoever!!!! read more

This is the first time here. You guys should be ashamed of yourselves, your service, and your store this Sunday morning. Waiting 30 minutes for an iced coffee ( just to get it wrong, how do you get an iced coffee wrong) while most the staff stood around looking like kindergartens on the first day of school. The line inside was almost out he door and the drive through line didn't move an inch for that 30 minutes. Get your sh*t together. This is not okay! read more

Great management and friendly staff. One of my favorite Starbucks. In addition to standard Sbucks fare, the manager is always happy to special order products for me for home use. Good people, clean and welcoming facilities. read more

Starbucks - Coffee & Tea Near Me - Bernalillo, New Mexico

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I'm always disappointed when I go to this Starbucks. Both last time and this time that I went, they forgot the caramel drizzle I asked and got charged for. This time, my Frappuccino was super runny and below the top of the cup and my cold brew was 90% ice read more

This is my local Starbucks and they know my facr and name. For anybody that complains about the line - they are the closest Starbucks to the interstate. Want to skip the line? Order on the Starbucks app! My only issue would be their music is loud 90% of the time. They are almost always packed, so if you are the kind of person that likes space - go to a different Starbucks. Drive down NM 528 and you'll see 5 other Starbucks within 10 miles. I have watched their staff go thru turnover, retraining and even the manager behind the espresso machine. It is obvious they are working to improve their overall efficiency. read more