I've had multiple issues at this Dutch Bros location. My drinks are often made wrong, and staff don't clearly understand or explain promotions. I recently asked if charms were available before ordering and was told yes. After I paid, I was told they were out. No warning, no clarification..just misleading information to make a sale. Customers should be told upfront if items are unavailable or if drinks don't qualify. This experience was frustrating, a waste of time and money. read more

Needed a quick pick me up before I went to my appointment. Had never been to Dutch Brothers before so I decided to try it.. the young man that waited on me was polite, helpful, and very well-versed in good customer service. I got a cold chai and have to say it was pretty good. read more

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I have come to this locations more than anyone here in Albuquerque or the Rio Rancho location. I've ordered my Dutch cold brew cold pour, which means no ice multiple times and I get to the window and they tell me that it's two dollars more you guys have never charged me before. to top it off. I asked your greeter if they can do a certain flavor sugar-free they said yes and then when I get to the window, they tell me they can't their excuses because he's brand new. so that was two things in one day read more

Dutch Bros Coffee - My empty hand. I paid for something I didn't get. - Coffee & Tea Near Me - Albuquerque, New Mexico

Normally Dutch bros is always good they serve with smiles and are always very good at making the drinks correctly. However this time when we went the drive through line was pretty long so we just ordered online to pick up because we thought it would be faster but it wasn't. All the people in the drive through got there drinks before us and then when we finally did get our drinks they did not put whip cream on either of the ones we requested it on. Overall it was okay, wish it was faster because thats the whole reason we ordered online but the drinks taste good, they would be better if they remembered the whip cream though. read more

I got a gift card this is actually the first time I've been to Dutch Bros. Sad to say I was not impressed and won't be returning. Long lines and overwhelmed staff. Drinks are sloppily made and thrown out the window. Quality over quantity. I'll stick with Starbucks. read more

I really wasn't sure what to expect, but someone had given me a gift card so I decided to stop by. The employee was super friendly. I hadn't realized that it's window or drive-through only and that there's no seating area or anything, but hey, that's a fine coffee business model. As far as the coffee goes, I was expecting something that was going to be crazy sweet with all the froofy coffee names. I guess you can get it that way, but the default seems to have no additional sweetener at all. Which I'm quite fine with! So if you want your coffee froofy but not overly sweet, it's a good stop. Prices are comparable to other froofy coffee places. read more

Asked for a hot latte, and it was lukewarm. This is the second time with the same issue. Not impressed.

I stopped by for a quick iced tea and while it was very tasty this location is always so busy and the line is chaos. I do appreciate the workers who come out to make sure everything flows OK with the two separate lines but usually once you're in line, you are committed to staying in line. It probably took me about 10 minutes to get through which isn't terrible but just a reminder that it's not a super quick drive thru if you are in a rush. I went for the Dutch Mojito because the coconut and mint combination sounded very refreshing which it was. I wasn't quite expecting it to be bright green, but that was fun to. I believe it was about just under three dollars for one 16 ounce drink which really isn't bad. I honestly really do like their flavored ice teas and compared to some of the coffee options I have gotten in the past the tea is much more affordable. Definitely a fun treat now that the weather is getting just a little bit warmer during some parts of the day haha. Warmer weather can't come fast enough. read more

Dutch Bros Coffee - Dutch mojito - Coffee & Tea Near Me - Albuquerque, New Mexico

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Whenever I drive by, I always see a super long line for Dutch Bros. I decided to give it a try and see what the hype is all about. Their menu is super unique and it's full of fun flavors for everyone. I got the strawberry lavender milk shake and it was delicious. There was a caffeinated and non caffeinated option. The sizes are generous and the prices are typical starbucks prices. I got a medium but can definitely just get a small next time. They have an app to collect rewards if you plan on being a regular. It was much quicker to park and walk up to the walk up window than going through the drive thru. read more

Dutch Bros Coffee - Strawberry lavender milkshake - Coffee & Tea Near Me - Albuquerque, New Mexico

They are donating $1 per drink towards make A Wish today. The employee are really friendly. My daughter got the caramel pumpkin hot and I got the mocha. Both are delish. read more

Super friendly staff eager to help guide you to your drink order preference. They offer lemonades, energy drinks, and coffee variations. Their drive thru lines are orderly and they have a good system to push their customers through relatively quickly. So far I tried the blended cocomo, the peach tea, and the annihilator. I like the blended coffee drinks quite well. Not sure I like them better than Starbucks. However, the peach tea was a bit too sweet for me. Next time I'll ask if we can scale that sweetness down. I'm usually an unsweet girl when it comes to tea. Lastly, they are cheaper than Starbucks, larger quantity in scale, and they have kill you with kindness mafia crew. Final Vote: Definitely will return read more

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They hand me 2 sugars in a paper cup. God Americans are so f. wasteful...felt drugged after drinking a med. Coffee. Like it was laced w/,Meth. Never again. ​ read more

The drink was good we went up to the drive through and no one said anything thing to us so we went to the front and no one said anything and then we walk up to the window they got mad at us and then they made out drinks we even checked on line if there open and they where read more

Best coffee one had except for maybe Scooters. This is a better value for your money. read more

Dutch Bros Coffee - Iced Aftershock light ice..... - Coffee & Tea Near Me - Albuquerque, New Mexico

Yeap! Since my last review I became a Dutch Bros addicted! I used to just be a Starbucks lady until I moved here to NM and found DB! I absolutely love the staff! And the coffee OMG! Yes sometimes the lines are overwhelming and yea I do get frustrated when the staff skips me and takes another car but it's worth it! Since I started drinking DB I have not made a purchase at SB! I love this place so much! read more

Dutch Bros Coffee - Vanilla Chai - Coffee & Tea Near Me - Albuquerque, New Mexico

A friend of mine wanted to hang out so I drove down Juan Tabo to find a new Dutch Bros built there. I just had to stop. It's not often I get a Dutch Bros because there aren't many locations around town. I wish they had more closer to me, I'd probably be more keen to go more often if they did. My favorite coffee to get is the trifecta, but my friend let me try their picture perfect freeze. Let me tell ya, I think I like that one better. I almost didn't wanna give it back to my friend lol. I think what I like most about this place is not only is the coffee good, but the prices are very reasonable. You go to Starbucks order a regular frapp that'll set you back 6 bucks easy. These guys a medium which is about the size of a Starbucks vente, 5 bucks. These guys have great tasting coffee at a fair price. What more can you ask for? Since day one I've been a fan. If you haven't tried them already, give them a shot! read more

Love Dutch bros! The service and coffee is always great! I love the new mobile order feature on the app! It makes everything faster and smoother read more

I'm so glad this place opened up on the east side, close to the freeway. I typically go through Alb every few months but getting DB before now meant a 40 minute side trip. This location is crazy convenient from the freeway. It took me longer to get through the line than it did driving here. And yes, the coffee is as kick ass as ever. read more

Dutch Bros Coffee - Even the dogs are hip! - Coffee & Tea Near Me - Albuquerque, New Mexico

An easy choice over the other coffee place that shall not be named, although today made me think twice about DB Juan Tabo. Shortest line I've seen yet, though still took awhile to place an order. Employees seemed to be hanging out/talking with friends in line, then again at the counter. I was ok with that until I received my order. It was wrong, and is obviously not what I ordered-- it tastes like hot cocoa & coffee combined. Just not good. Not sure what it is because my drink was not supposed to have chocolate. I will support local and bypass this drive-thru next time. (3 stars because the drinks are usually good.) read more

I'm updating my review based on a some shady practices I've experienced. The first time I used the app to pay for my drink the employee asked if I would like to leave a tip. I said sure .75. She said "That's it? Are you sure you don't want to give more?" For one drink? No! So, I set up my Dutch Bros app with automatic tipping. This means every time I pay with my app it automatically adds a $1 tip. Well, tonight my husband and I visited the drive thru and ordered two drinks. The employee that took our order saw the pretty little star on the app that shows that I have automatic tipping enabled and he scanned my app TWICE! Once for each drink thus giving hisself TWO tips! I am so unhappy with this shadiness. I immediately turned off the automatic tipping. This kind of behavior puts a bad reputation on a good business. read more

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Great refreshing drinks. I'm so glad they're open at 5am. Kind and friendly staff always working here.

So as life would have I love coffee and enjoy trying different places. I have been hearing hearing about how delicious Dutch Bros is for some time from my friends not living in New Mexico. So the first location was not distance friendly or convenient. Then it happened something was actually being built on the east side of Albuquerque. I first saw this line that wrapped around the building, actually three lines funneling into two lines. I was committed. I was approached by a bubbling burst of energy. She very graciously showed me a menu, answered my annoying questions and took my order. Their staff which I know had several out of state employees assisting with the opening of this location were fantastic. The newer employees stood out with their deer in the headlights stare. Within minutes I was streamed around and received my drink. Yes it was fantastic!!! I was surprised at the size drink I purchased for less than other franchises. Overall a great drink, great experience and great price! read more

Dutch Bros Coffee - Kicker blended - Coffee & Tea Near Me - Albuquerque, New Mexico

I personally LOVE Dutch Bros! I am one of those people that will wait my 40 minutes in line just for that 10 minutes of deliciousness. Patience is definitely the key at this location though. The lines are ALWAYS almost out onto the Main Street. I do have to mention I have tried their hot drinks, and I am not a fan! The flavors just don't come through very well. I am all about the cold drinks though. Everything I've gotten cold (Almond Bar, Grasshopper, Flap Jack) have all been so creamy and wonderful. Here's a good tip: Ask for your drink flavor, then say you want the "breve with soft top". This will never fail to be amazing with any flavor you get. read more

Dutch Bros Coffee - Drive Thru - Coffee & Tea Near Me - Albuquerque, New Mexico

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I was a starbucks fanatic until I tried Dutch Bros Coffee. My wallet and my stomach love it! Items are very affordable and reasonably portioned. This is definitely my to go place now. read more

Coffee was horrible and I can't believe a coffee place can serve burnt old coffee. They must think us as customers are stupid. Then they refused a refund after not giving a receipt citing no receipt no refund . I'll only be spending my money at local places. read more

I was in the area and wanted to see why people talked about this place. I liked the options for drinks. The main issue is that the drive thru has long lines. I walked up to the window and it was faster than if I had waited in the drive thru. The main issue that to park and walk up it is a challenge to do that. read more

Drive-thru line was very long when we arrived. A staff walked up to the windows to take order. She was nice and made some recommendations since it's our first time here. About 10-15 mins wait we got our drink. We had a caramel sort hot coffee and a cold brew with Irish cream. The hot coffee was delicious like a dessert. According to them, small and medium coffee has 2 shots and large drink has 4 shots. Our large coffee's bitterness and sweetness was perfectly balanced to our taste. The cold brew was more watery than expected. Cream was already mixed together when we got the drink. read more

Dutch Bros Coffee - Cold Brew - Coffee & Tea Near Me - Albuquerque, New Mexico

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Best chain coffee in town! The service is top tier would definitely recommend you try both their coffees and teas.

Alright, let me start this by breaking it down into categories because where they get their stars docked isn't where you think. Customer Service: Y'all!!! Dutch Bros on Juan Tabo has THE nicest staff I have ever interacted with. They are kind, polite, down to earth, helpful, and all of the people who are taking orders in the drive thru are driven to find a solution to every problem they encounter. I've been here probably 10-20 times since they have opened and I have interacted with every management level because they're there standing next to signage insuring success for their staff. They are continually wanting to improve and we've been asked twice by different management how our experience was and they take it in and really strive for an awesome experience. Drink Quality: Every drink that I've received has been fantastic. My favorite are the iced Chai's (I have literally tried them all and am super sad I didn't get to try Horchata before they removed it off their digital menu) and the iced Double Rainbro Rebel--what a way to kick start a mid-day slump! I love that they offer a variety of alternative milks too. Although I forget to order my chai's with coconut milk just about every time... Location/Wait Time: While I'm grateful that southern Juan Tabo got a well-deserved new, fun location to get a great drink at, it is THE WORST location in the world for the crowds that Dutch Bros draws. I've experienced near-death experiences while waiting on Juan Tabo to turn into Dutch Bros. **Word of Advice** If you're in the roadway, TURN ON YOUR HAZARDS. This location has double ordering lanes, but it's just not big enough. This place would benefit from its own parking lot and drive thru in the middle of an empty lot just to accommodate all the business they get. I can get in line with a guaranteed wait of about 30 minutes on average. Does it suck? Yes. Is it worth it? Yes. Will I continue to wait? Probably. I have been told that they're looking at opening more locations in Albuquerque (thank the baby Jesus), but there isn't a definitive timeline on that. They HAVE GOT to work out the lines though. It's only a matter of time before a lawsuit happens because someone gets hit and injured while waiting on Juan Tabo. So, to sum things up--this place is bomb. You should definitely try it. Don't take anyone with you who complains on long wait times. If you enjoy Blink 182, you can make it through half of their NINE album (also highly recommend) while waiting for your next Double Rainbro. read more

Dutch Bros Coffee - Free stickers at the beginning of every month! - Coffee & Tea Near Me - Albuquerque, New Mexico

We stoped by the newest Dutch Bros Coffee the other day to see what all the excitement was about and concluded it was definitely worth checking out. You just drive thru; there is no inside from what we could tell. They had a few lines set up with lots of personnel to make sure they get you waited on quickly. We like regular coffee, nothing fancy. They serve a good cup of Americano at a reasonable price. The employees were all friendly and helpful! We will go back! read more

this place is overrated. when I get want a coffee. I expect for $7. a fresh roast. Not a can poured drink. It's odd how the fad is to drink canned fake tasting coffee. The 3 items I've had from this place all taste synthetic. Im not doing any business with a company that generates coffee not brews it. read more

Stopped at Dutch Brothers after work to get a decaffeinated iced mocha coffee. The coffee was delicious but the girl at the window was extremely rude and insulting to the point that I called the corporate office and complained. The lady Misty that I talked to on the phone was very pleasant and said that the problem would be addressed to the manager of that location. She apologized for The bad experience and sent me a complimentary coffee coupon. I wasn't looking for that and it's not my intention to get the employee in trouble but they definitely need to be taught to be more professional and nice to the customers. Hopefully the next time I go there it will be better. read more

I am from Oregon and so happy we have the DB locations here now. At least it is nice to see fellow Oregonians who are so friendly and happy to see you. Ordered a Dutch Freeze Carmalizer and it was fantastic. 4 locations in Albuquerque and Rio Rancho and they are by far my favorite place to get a freeze in town. read more

Dutch Bros Coffee - Coffee & Tea Near Me - Albuquerque, New Mexico

I've been to multiple locations in Arizona, they are very organized when it comes to taking customer's order. They know which car comes first and which one comes after. Abq, NM is the worst. They need to learn it from AZ or get trained correctly. I've been to all the locations in ABQ and somehow I come first, but my order was taken last. Why?? What's the point of picking the shortest lane?? What a bummer. I like the espresso here(kinda sweet, but I always add extra shots) and mixed drinks are good too. But because of this problem, I don't come as much as I would like to. read more

Dutch Bros Coffee - Waiting on the wrong side of the lane. (on shorter lane, got taken order last) - Coffee & Tea Near Me - Albuquerque, New Mexico

No wonder they are growing so fast.. this place is delish! It's my new fav iced coffee!!!!! Thinking about trying it- DO IT! I got the double eagle with extra ice :) read more

Line took FOREVER. But the coffee was delicious. They overdid it just a bit with the picture perfect, but it was good abs all the employees were super friendly. They had a text signup club offer when we arrived, so that was cool, but they're definitely stil familiarizing themselves with the rewards app. read more

Price is 5 stars! Seriously you get so much bang for your buck compared to other drive through coffee competitors. 3 stars come down to this: 1. Our drink is different every time we go, it's a simple order yet never quite tastes the same, just lacking consistency. 2. Conversation is so forced. Employees need to learn to "read the room" not every car/customer wants to talk the entire time, much less have you leaning into their car window. read more

3 cars in the drive thru when we pulled in. Woman taking orders left and another one came back 10 min later skipped over us for 2 people who were behind us before the merge. All in all 25 minutes for a cup of chai that wasn't worth the wait. Keep it local for service that is far better than what you get at this faceless corporate drink dispenser. Local shops have skin in the game and treat their customers much better than this. read more

Love the coffee, the reason for the 3 stars is because it is very rude to ask for a tip!!!! Went to the dutch Bros off of under and they had the gall to ask read more

I've been to Dutch Bros in many locations (Oregon, Washington State, California, Texas, Arizona, Nevada).. never have I experienced such a garbage location.. horrible customer service, espresso machine tasted like it hasn't been cleaned in a few weeks and the espresso tasted bitter, so did the cold brew.. never experienced such a demeaning attitude from the employees. I realize you have a lot of customers but if you don't make the drink right, don't tell me you have a bunch of drinks in line and that I'm going to have to wait another 20 minutes to correct it. Dutch Bros Coffee is synonymously known for their awesome customer service and employees with a positive attitude. The girl at the counter was definitely not fitting that profile. She needs to find a new job, she has no sense of the definition of customer service or appreciation for customers. She rolled her eyes, wouldn't tell me how the drink was made or answer any of my questions, and just didn't seem like she wanted to be there. Will definitely follow up with corporate in Grants Pass.. lol and the "shift lead" was a joke, she didn't try to correct anything whatsoever, walked up to me and I told her I wanted a refund.. she went back to check on upcoming drinks instead of processing a refund, making me wait even longer. I wasted about 35 minutes ordering a drink and trying to get a refund, lol and you're telling me you want me to wait another 20-25 min to remake the drink the correct way?! People have lives, I'm not here to waste my entire day on your inconsistencies, this was extremely unacceptable and I hope they find a better staff, staff will make or break your entire business read more