Yummy!! Perfect birthday card for my grandson. Oreo ice cream cake is his favorite! Not too big not…read moretoo small.

Very disappointing experience at the this Coldstone today. Unfortunately, the dismissive service…read morehere has been a recurring issue, but today was especially frustrating. We placed a pickup order through the app, including a Halloween flavor for my daughter and a sugar-free banana option for my mom, who has diabetes. My girls kept asking when it would be ready, and we waited until the app marked our order ready before going inside. When we picked it up, all the ice cream was vanilla instead of the flavors we ordered. I checked my receipt to make sure I hadn't made a mistake and noticed handwritten notes. I was the only customer in the store, and despite making eye contact with the employee, I still had to wave her down for help. I asked whether the notes meant the flavors we ordered were out of stock--a straightforward yes-or-no question. She rudely replied, "It's because we don't have it." That was exactly what I had already asked. Instead of listening and answering politely, she responded with an excuse and an attitude. No apology and no explanation of why we weren't contacted. I said, "Oh, bummer. Could we pick something else?" She told me no changes could be made. When I requested a refund, she also told me no. The red hair girl tried to step in, but more to back up her co-worker not defuse the situation. She nor the other employee offered guidance or empathy. The red head fiel then told me to request a refund through the app or another way to resolve the situation. The app doesn't have that option. Their body language, tone, and overall presence made me feel like I was nobody--like acknowledging me or helping me was beneath them. I actually told them, "You don't have to talk to me this way. You guys represent the company, and I'm a customer who is confused about how I'm left paying for something I don't want." Even then, there was no effort to make the situation better. I explained that ice cream is expensive and that we had chosen those specific options for a reason. My daughter was excited about the Halloween flavor, and my mom needed the sugar-free option. We were left paying for something we hadn't ordered and weren't going to eat. I asked why they hadn't called us or held the order until we arrived instead of making substitutions without our approval. The response was that people ordering through the app want their orders quickly. That is an assumption. Getting an order quickly doesn't help if it's the wrong order. When I explained that we're local and simply want a good experience at our neighborhood shops, an employee told me we could go to Calimesa. That completely missed the point. I want better service from my local store. When I asked for their names, they replied, "We don't have to tell you." Again, it was the attitude and delivery. Every interaction felt like we were an inconvenience. Being out of a flavor is understandable. No substitute options and making that call without contacting us, refusing a replacement or refund, and treating us this way is not. I ended up paying Cold Stone for ice cream I didn't want and a terrible experience. Basic courtesy, listening skills, and accountability should not be too much to ask. They also added peanut butter to my child's ice cream. I guess I'm thankful she doesn't have an allergy or I'd be extremely upset and worried. Someone contact me.

Lovely little spot. Its cute and quaint, perfect for a weekend coffee or a weekday refresher. I was…read morein the area for a wedding and was looking for coffee in the morning. My wife got a latte with oat milk which she really liked. I got the red-eye Americano and it was perfect with 2 espresso shots in there. Also the breakfast sandwich is a great deal, we both enjoyed them. The chipotle mayo sauce was tasty with a nice kick to it. The service is friendly and welcoming. I would come again if I was in the area.

White rabbit literally has the best sandwich I have ever had. It's called the California classic…read morewhich comes with the go to fixings: turkey, bacon, mayo, tomato, lettuce, red onion, and honey mustard, on squaw bread. We paired it with an ice coffee with oat milk and English toffee which was pretty good. Another perk to this coffee shop is the seating which can be either inside with about 5 table options and a great patio option which shade to enjoy lunch. Lastly, we always experience a friendly staff and clean restaurant.

I wanted to take a moment to recognize Smalls for the wonderful experience she provided. From the…read moremoment she helped me, she was incredibly sweet, kind, and welcoming. She made me feel comfortable right away and was genuinely fun to talk to. Her positive attitude and friendly personality really stood out and made my visit even more enjoyable. What impressed me the most was how knowledgeable she was when helping me choose a drink. She listened to what I liked and recommended something that was absolutely perfect. It's clear that she cares about making sure customers have a great experience and find something they'll enjoy. Great customer service can make all the difference, and Smalls went above and beyond. Her kindness, enthusiasm, and ability to connect with people are truly special. Thank you, Smalls, for your excellent service and for making my experience such a positive one. You are appreciated, and I hope your hard work is recognized!

I asked for light ice... my drink was 75% ice and 25% drink. This is even after some melted.read more

After Mother and daughters weekend out of town getaway we were ending our trip back home with a…read morelittle treat of Baskin Robin's. My favorite ice cream place. We were being served by I believe the server name is Kayla. She was so sweet and attentive. She gave us eye contact and greeted my mother and I with a smile with her eyes through the mask. Sometimes in the fast service food market people tend to forget about the costumer who want wants that friendly interaction especially now with covid and the non contact world who so desperately need it. I want to thank you Kayla for giving us exactly what we needed to the end of our getaway. Your employer needs more like you. It's not always about the rat race, but the customer experience that keeps them coming back. God bless you sweetheart.

I'm not a huge ice cream fan but I love a good shake from time to time. The guys in this location…read moreare always super nice and very efficient. Most importantly, they always get my shake right, mine are special ;) Thank you!!

I am hook!!!! Service was great and the ambiance was also…read moreThe drink I ordered was delicious I will will be going back soon

This drink is really good, you have to try. I recommend coming here, nice little place. The workers…read moreare really nice and friendly.

Drive thru only coffee spot. Very cute exterior, which makes it welcoming. The worker was very…read morefriendly and welcoming. Fortunately, my sister and I arrived where there were only 1-2 cars ahead of us and service was pretty fast. The menu is very extensive, almost overwhelming but I'm sure anybody can find what they will enjoy. I just went with one of their "something unique" flavors, which was the iced churro latte with oat milk. So yummy! Good amount of cinnamon, sweetness and creamy! My sister got their iced banana cream pie with oat milk which was also yummy! Good balance of banana flavor, sweetness and creamy! They also have holiday drinks all year round, which is awesome! I'm glad they also have a few bites to eat too! I will definitely come back when I'm in the area.

Had to make a coffee stop on the way to Az. Found this on Yelp. Small little drive up hut. There's…read moreordering windows on both sides. Ordered a regular hot light roast coffee and ice blended Mexican mocha. Surprisingly it wasn't overly sweet like other places. It was delicious. Busy place, but fast and friendly service.

I respectfully disagree with the low rated reviews. This place has good drinks, snacks, and…read moreservice. Ive been coming here since soft launch and its a solid spot. Im actually trying to invent a new type of diabetes and this will be the spot And the workers are all super welcome and chill. The two i always have great service from 100% fuel the matcha addiction and the one that nick named me roy (sry i forget your name!) is great Overall a super solid spot in the area and def a must try!!

Fairly new boba location in Yucaipa centered around other shopping spots. Offer food as well, small…read morebites. Very peaceful vibes , never busy. Card games like uno and exploding kitten to keep you busy if you want to hang out. I ordered the taro drink and was perfect not too sweet and the Thai tea was delicious as well. Packaging was very travel friendly. Very spill proof. You need to try this place out!!!

Was craving Yogurt (it was a perfect hot day since - last year!, seriously been unusually cold in…read more2019) Anyways, they have a lot of flavors to choose from, and although they ran out of coconut one I wanted & I didn't want to ask if they more, since I found more I liked. It was fast and the young lady that rang us up was very friendly and helpful (gave me a card & nice thorough explanation, though she had waiting customers). Nice and clean both inside & out plus restrooms. I'm glad we didn't go to the other big yogurt place on Oak Glen/Live Oak, they have less than 4 stars and to be honest feels awkward going to that plaza, just does. Definitely coming here from now on!

Night shift cashier lady with color hair was very rude and disrespectful rushing us before they…read moreclose the store had to ask twice for a spoon, but damn bad experience never have I ever gone to yougurt ice scream shop and come out of there like damn she was rude a just by the way she talked to me I felt the need to leave the ice scream there.