Waited 20 mins just to get a refund since drinks never came out. When you put a mobile order in it shouldn't be 20 mins after you arrive

I know it may sound silly that I'm writing a review for a Starbucks but we've been driving from Florida to New York and their staff was not only very knowledgeable but really nice and friendly. They also gave us their new almond croissant to try...yum! Too bad they're not close to home. read more

Starbucks - Chai latte makes any drive better. - Coffee & Tea Near Me - Ashland, Virginia

This is another Love/Hate Starbucks. The fact that they have a drive-through means I love them. But their actual store is garbage. It's too tiny, too loud, and poorly laid out. What a terrible plan for a place that could have been awesome. Coffee is typical for Starbucks (burnt, crap beans, served with too much cream and syrup but we buy it anyways because it's quick and familiar.) read more

Bathrooms.... not so great.... customer service.... not so great.... no trash cans outside..... coffee was so piping hot it was burning through the extra sleeve protection. I would drive the xtra time to go to any other Starbucks. read more

DONT GET OFF 95 for this crap location. Go to the next one. Service is slow and awful. They messed up my order n guy ahead of me. I paid w phone n cashier messed it up, then yells across the store to me that I need to "come pay for your order," as if I was trying to skip out. My personal cup gets raised in the air 10 minutes later asking whose it is. Then they say, 'oh ur orders been sitting here at the bar' (in disposable cup) - wasn't put in my personal cup. They dump it into personal cup n I taste b4 leaving to realize it was wrong. Won't come to this one again. Over 15 minute stop just for an iced coffee!!!!! read more

this Starbucks is in a great location. My fiancé and I went here on the way to VA beach and we are glad we did. Good service and great location read more

I mean at Starbucks it's consistent it's delicious it's overpriced what more can I say it is going to be need to I 95 if you're heading up and down the highway this is a great easy fast stop with lots of other great restaurants and local and chain nearby Ashland is the perfect rest up for travelers read more

Starbucks always gets five star in my book. They almost always mispronounce my name but that's normal lol. They warmed up my Cheese Danish this morning read more

Starbucks - White chocolate mocha. This is my go to. - Coffee & Tea Near Me - Ashland, Virginia

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Stopped here while traveling along I-95. Location is convenient to I-95. Pretty much a standard Starbucks.

This Starbucks is a good typical one. Clean restroom. Good drinks. Friendly baristas. Good stop by the highway. Thank you!

The friendliest group of people! I always bring my pup through the drive through and they are always so kind. Fast service and friendly people! read more

This Bucks is okay. Cleaner than the one in Gainesville. Ate last they have iced water with cups. Employees seem to have good banter. Order ahead and skip the line. I keep forgetting. I got the Carmel waffle cone and it's too sweet for me. Should have stuck with the cappuccino. Sore throat wants cold though. read more

Starbucks - Bad calorie count coffee drink but I don't care - Coffee & Tea Near Me - Ashland, Virginia

The worst Starbucks I've ever been to. The drive thru line was wrapped around the building and not moving at all, so I placed a mobile pick up order and said it was going to be ready in about 12 minutes. Fair, as they were busy. However, I waited 20 minutes inside just for an employee to finally ask me what I was waiting for. I told them I placed a mobile order for 2 hot drinks and she then went on to tell me there were 15 mobile order drinks ahead of me and it would be another 10-15 minutes. I ended up getting a refund and leaving. Absolutely ridiculous... this place needs a better flow of getting their drinks together. Just awful read more

Stopped at this store for a caffeine lift and sweet treat on our way home. It was around 5:00 pm on a week day and there were only a couple of customers. The first thing I noted was the bathroom door wouldn't lock. Also there was no toilet paper. Plus the bathroom was not clean. Service was a little slow but I've seen worse at other Starbucks. The store needs some upkeep but the staff were very friendly. read more

the drive thru will look horrible but just get in line. you'll wait half an hour inside while they have six people working drive thru and one person doing cafe AND mobile. not an exaggeration. trust me. just get in line. read more

Probably the worst Starbucks I've ever been to. Traveling from Pennsylvania to Texas we needed coffee. When we walked in the employees seemed to be having social hour among themselves rather than work. The condiments area is empty with trash over flowing and this place is dead! Employees are more concerned with their phones than customer service. I asked for a straw since the "self help" condiments was out and had a guy toss one to me! At the end of the day you will get the standard Starbucks drinks. Not a nice or clean experience. Lol good luck Virginia with this location! read more

Starbucks - Coffee & Tea Near Me - Ashland, Virginia

I love this Starbucks, the people are always so nice and thoughtful. The notes they write on the tops of the cups are so sweet BUT the sharpie smell is really strong and when I take a sip it makes my head hurt. In theory the notes are great but maybe try putting them on the side of the cup instead of the lid. :) read more

I ordered cold brew and received icee coffee. Cold brew is smooth and sweet not bitter sweet.

Stopped after driving do 6 hours. Needed caffeine. Slowest service ever. Several employees standing around while one guy tries to make my coffee read more

friendly barristas, not very clean in store; toilet paper was out and trash was full, besides that. but it was very busy and after waiting in a long line got my drink within 8 minutes after arriving, not bad! The second time I came in with my daughter and friend Kathy and I ordered six drinks and Jade convinced me to purchase the new short bread Frappuccino, she made sure my drink was made to my expectations and then helped me by going out of her way to hold the door for me so I could carry my drinks to my car. I love that the baristas are so friendly with me and they show that they are friends with each other. read more

If you're looking for a quick coffee stop from your road trip, DON'T stop here! We waited for 20 minuted in the drive thru line, and we were the THIRD CAR!! Unacceptable. read more

Yesterday I went to Starbucks. I absolutely loved the drink, it was the perfect ratio of chocolate to coffee. It was divine! I also ordered a brownie, I have one issue with that. When I opened the bag of this brownie, guess what was on it.... ICING!!! Now i'm not one to give negative feedback, nor am I one to act like what they call a "Karen" but this is just absurd and outrageous. I couldn't believe what I saw with my own two eyes. Now as you guys know icing doesn't come on brownies, I know for a fact that they come on the iced lemon loaves. This is the most disgusting thing i've ever encountered in my whole 47 years of life. I'm actually very offended of the fact that there was icing on my warm gooey brownie. I took off the icing and ate the brownie anyways but you guys need to watch out. You guys could've killed somebody and you would've had a lawsuit on your hands. Cross-contamination is unethical and very improper of a business. I will not be coming back!!! read more

My drink was fine, service was mediocre and the bathrooms and inside of the store were the dirtiest I've ever seen at any Starbucks location. read more

This is the second time at this location that I've ordered inside and half my order "doesn't go through" and multiple others receive their full order ahead of mine and I end having to go ask about the other things missi. Once is a mistake, twice is a trend. read more

I've been to this starbuks a few times without any problems until today. I got my usual Carmel macchiato. Got back to work and started to drink it. It tasted a little off. I figured it was probably just me. As I drank it there seemed to be more foam it than usual and the foam tended that there was something rubbery in it. Not sure if they had just made it with really bad milk or anything but, less than 5 minutes later I found myself in the bathroom. Like I said I've been to this starbuks before without incident, however for me it only takes one bad experience to make me never want to go someplace again. This was the worst, so i will skip this location from now on. read more

Typical Starbucks setup. Decent service and drinks. However, was on Wifi for about an hour and it was very loud and the annoying part was that it was the Starbucks employees making most of the noise. They should know better. read more

Stopped by and had a standard Starbucks drive-thru experience. Met expectations, but didn't exceed.

Really poorly run, crazy wait times (almost 30 min)because people don't seem to have been trained well and aren't sure what they are doing.

On my way down from DC, I stopped by this Starbucks for my daily dose of caffeine. I walked in to utilize the latrine and was met with a door that doesn't lock. I had to ask a lady, that was waiting for her order, to watch the door for me. I was appalled at how un maintained the bathroom was. I've seen cleaner bathrooms at off the beaten path gas stations than the one at Starbucks. I ordered my drink and waited almost 20 minutes to receive it. There weren't a lot of other customers in the store. I don't understand why it took so long. read more

Nice staff but super slow. The store was also very dirty with overflowing trash cans and messy tables. I think it was because they were so understaffed. Only one person working the inside cash register, who took orders and had to take care of bakery/hot orders. Whoever is the manager needs to get their act together. read more

Service was horrible. Guy taking the order in the drive through was rude and arrogant! Drinks were just okay.

This place has horrible service. Six people behind the counter with only one person making drinks while everyone else was either standing talking or goofing around. To get two drinks took almost 25 minutes, and there was no one in front of us for at least 15 min. read more

The hazelnut syrup in my decaf pour over was a bit light, and the women's restroom needed sweeping (a bunch of little paper shreds on the floor). Otherwise a very typical Starbucks and perfectly ok place to get off of I-95 for a few minutes. read more

Both restrooms were BARRICADED by trashcans not allowing anyone in while they were being cleaned (at least 15 minutes). While I appreciate having a clean restroom, I find it unacceptable that this type of cleaning is occurring during operating hours and not after closing. Additionally, when the staff member noticed that I was standing near the bathrooms (in real discomfort) she looked at me several times, then LEFT CLEANING THE RESTROOMS, put the trash can barricades back, and disappeared. This is completely unacceptable for any establishment and I am extremely dumbfounded that this occurred at any Starbucks chain. Unacceptable. read more

I arrive at 5 am when they are supposed to open. I wait until 5:05 as a courtesy since they seems to be scrambling and unprepared. I get to the door and all three of the employees (2 men and 1 woman) look at me and simply ignore, even though they should have been open 5 minutes ago. Poor customer service and sad that they can't even open on time. read more

We were driving south on Memorial Day 5/28/18 and went thru the drive thru for an iced coffee. After sitting at window for 5-10 minutes we were instructed to drive around to main entrance and our drink would be brought out promptly. 15 minutes later and many customers coming and going my wife went inside to see what the problem was. She was told it is almost done. 15 more minutes go by and my wife goes back in where she was told the drink had been sitting out the whole time. Then the manager Chelsea walked my wife out being very rude to her in front of other customers. All the ice was melted and gross. Poured it out from fear an employee did something to it. This is simply unacceptable behavior by a store manager. I have been in customer service my entire career and this is the worst service ever. Chelsea needs to look for a job out of the publics eye where her behavior does not affect customers. I will never step foot into another Starbucks period, except this one to give them my opinion of their behavior. I hope the owner reaches out to me soon. read more

This starbucks is terrible. The place is always understaffed for the amount of customers they have on a daily basis. The condiment area is dirty and out of stock. Today in particular, 1 person out of 5 was making drinks and while he was making the drinks he was ranting about being overworked and how he was being set up for failure. He also slammed his fist onto one of the machines when he found out that he ran out of syrup. This starbucks absolutely needs new management and new speedier customer oriented staff. Oh and don't dare go in the drive thru.... it's a heck of a wait! read more

This Starbucks is really slow and messed up my order and wasn't very understanding when I asked them to correct the order.

Not the cleanest of Starbucks. I know you're busy - but come on folks buy a broom. And keep an eye on the state of the bathrooms! And maybe it's the same at all SBux with drive-thrus - it seems to be - but just because the folks in the drive-thru lane don't pay until they get their drinks (and might drive off if you're too damn slow), doesn't mean the poor suckers inside who pay when they order should be kept waiting for an inordinate length of time while you keep the car folks happy!! read more

Saturday morning....9 people behind counter...5 tables with customers waiting for orders...3 people in line...we waited 13 minutes for plain coffee and plain ice tea AFTER giving order. And no milk or cream at self-serve counter even after we asked. Surly slow moving employees with least effort. ????? A big vote for worst Starbucks in Virginia! Good news: Dunkin Donuts in next block...stupid us... read more