11/10/2025 approximately 0400.
I've stopped at dozens of Wawa locations up and down the East Coast over the years, and this Ashland, VA store was hands down the worst experience I've ever had at one.
I stopped in around 4 a.m. for a quick breakfast sandwich before heading to the airport. What normally takes five minutes anywhere else took closer to 15 minutes here, thanks to an employee who apparently thought his personal conversations were more important than the customers in front of him.
My sandwich sat on the counter waiting to be wrapped for numerous minutes while he stood there chatting on his phone - he then stopped to have another conversation with a buddy who wandered in wearing a bike helmet. The sandwich just sat there, getting cold, while he played social hour.
When he finally decided to hand it over, he tossed out a smug "Enjoy your food" like he was doing me a favor. I ignored it, but he yelled it after me two more times as I walked out the door. Unprofessional doesn't even begin to cover it. To make a scene like that was an embarassment to the Wawa brand...even a gentleman who was exiting right behind me said "Is he for real? What an ahole".
And the gloves he was wearing? Pure theater. He was touching his phone, drawers, and even his face - all while wearing the same gloves he used to handle food. Between that and the sandwich sitting out in the open getting cold, I decided to cut my losses, and tossed it and went to Dash In down the street instead, where the food was fresh and the staff actually acted like they wanted customers there.
Wawa, you're better than this. Hire people who care - or at least pretend to. This guy need to be retrained in all facets of his job.
****In fairness to this Wawa location, prior to this morning I had stopped in at this location 11/6 -11/9 without any issue, and the typically great experience. read more