So full disclosure, this was catering. We got some ham and provolone, Turkey and provolone, and BLTs. The lettuce, tomatoes, and onions came on the side. All normal so far. Open up a sandwich and there's just ham on it. Same for turkey. Same for bacon. They couldn't put anything on the bun but meat. I'm never one to turn away food, esp employer provided, but I certainly didn't think it was a "build your own" read more

The Customer Service was awful!! My Sister and I came to Ashland and thought we would go to Jersey Mikes. Big Mistake!!! First of all, it was steamy inside because the air conditioning wasn't working. So I proceeded to order, and the guy seemed nice at first. He sliced the meat and cheese for my sub then a young woman proceeded to make it. The young man took my sister's order. She asked him if they had pepper Jack cheese and his response was " we have provolone,Swiss and cheddar. If you want pepper jack you need to go Subway." One of the co-workers said something and he said that he doesn't even care. Extremely RUDE!!! Then talking about how their bread is freshly baked and subways isn't. I didn't order anything but my sub that I shouldn't have because he was so Rude. The sandwich was made as I asked, but I decided not to post a picture. The name on the ticket was Tony, not sure if that's his. We will NOT return to Jersey Mikes in Ashland!!!!! read more

I gave this place a second chance before writing a review. The sandwiches were extra sloppy two separate occasions....not sure if this location has proper training on how to make a JM sub. Made with no care. read more

Mobile App Order #01-000205-99-051993.Yesterday, my office received some coupons from Jersey Mikes franchise 708 England Street, Ashland. I ordered my husband and my food for pick up so once it was ready it was grab and go! I grabbed the bag in the online order shelf with my name on it looked inside saw two sandwiches and drove home. Once I got home, I started to eat my sandwich, but did not like the bacon on it (ordered 2 club sandwiches), the bacon was kind of burnt and messed up the sandwich, so I took it off and showed it to my husband. He looked at it and then realized that his club did not have bacon on it at all. He asked me to call the store to complain. I called, spoke to a very nice and apologetic associate named Sydney, she asked if I could bring the sandwich back so that they can make another one, I advised her that I live over 30 minutes away. She said that she understands and that I could come in to get a correct Club sandwich the next day, I advised I won't be in the office until Wednesday, so she said that she would leave a note for me to pick it up on Wednesday. I thanked her for offering to make it right and told her I would be there on Wednesday to get my husband his correct sandwich. He loves subs so he'll be happy. Today, I received a call from a "manager" she of course did not give me her name, called from 804-798-6290 at 11:02am, and told me that, she saw the note that was left for me to pick up a Club sandwich on Wednesday@ 5pm, but that I would have to bring in the sandwich that did not include bacon, as it was not made wrong, it just did not have bacon on it. I advised her that I live over 30 minutes away so that I would not be able to bring in a 3-day old sandwich (order was on Monday, 11/6@5pm and I was told I could pick up the do-over on Wednesday, 11/8@5pm). Of course, I do not plan to keep or carry around an old sandwich for three days, so it was dinner, my husband ate it, he waasn't happy with it but it was dinner. So, then she told me that I could come in on Wednesday to BUY another Club sandwich and they would add extra bacon. As their policy is either for me to bring in the sandwich (she repeated it was not made wrong, it just did not have bacon on it). The manager did not want us to have another "free" sandwich unless my husband did not eat the other one. That is absolutely ridiculous! I used a Bogo coupon only because it was placed in my hand. Someone like Syndney would be a great manager, she should be promoted, not disciplined, and she deserves her JOB! As the manager, the mean lady went out your way to take back what was already told to me, like it was my fault! Then after alot of back and forth, said that "to make me happy she will give me another sandwich". No thank you! As a manager myself, good customer service would have been to still give me the "redo" sandwich, on behalf of your franchise apologize for the mistake (actually admit that), even though your policy is for the customer to bring back the incorrect sandwich, in order to receive a new sandwich or give extra of the item that was left off the sandwich, next time. (because the old sandwich would have still been eaten by or thrown in the trash, which the manager apparently preferred for it to be thrown away than eaten). That way, as the customer, I would not be totally pissed off at your unprofessional attitude and distaste of that franchise. If you just had to call, you could have said "We are still planning to make your sandwich on Wednesday, but just so you know, our policy is not throwing away food so that the customer does not get to eat it in order for us to agree to make another sandwich), for next time, but to renege on what a customer was already told. Makes you unprofessional and extremely PETTY! Syndey, if you read this, contact me if anything but a raise or promotion happens. And reviewing the other reviews, making correct orders and customer service a problem already! read more

Jersey Mike's Subs - Receipt! - Sandwiches Near Me - Ashland, Virginia

Montana and Sydney give the best customer service this store has changed employees. What a difference 100% made my 6 mini sandwiches with no problem. No fuss no attitude Thank you so much ladies I appreciate you read more

Ordered my sub on the app and took 50 minutes to get my sandwich people were coming and going ordering in front of me going and getting a sub and leaving within 15 minutes. After 45 minutes I went inside and asked where my food was and apparently they had lost my order then they found it again and made my sandwich. I got home only to find that they made the sandwich incorrectly with the wrong bread and wrong ingredients by then I was so hungry I ate it anyway but I doubt I ever go back it was once one of my favorite spots in Ashland read more

Jersey Mike's Subs - White bread not wheat as ordered - Sandwiches Near Me - Ashland, Virginia

I ordered the turkey breast and cheese sub to go. My order was done correctly and with little wait time. However - the staff seemed to have done several errors ahead of me. People seated and waiting on sandwiches were complaining about incorrect orders and wait times. read more

Huge Jersey Mike's fan but this one turned the entire family's belly. Old lettuce, remnants of the turkey, semi clean...should have felt the spider sense and moved on. Hopefully it was just an off day for that location. read more

They are unable to fulfill an order with the sandwich you actually ordered. They constantly mess them up to the point where they need new stuff and management to actually give their customers what they paid for. read more

We were just turned away from ordering lunch because they had a big catering order that was more important. A waste of our time and we specifically went out of our way to get a sub from there too. read more

Normally this is our favorite sandwich shop. But when we wanted to order a single meatball for our 1 year old to eat, they charged us for the price of the full sub $7.65! Now mind you, if you do order the full meatball sub and ask for extra meat, they only upcharge you $2! When we expressed our displeasure with this pricing to the manager she said that's just the way it is. I don't think we will be returning to this store again. read more

Jersey Mike's Subs - Sandwiches Near Me - Ashland, Virginia

Bathrooms were closed and no dining inside due to the pandemic. That said, as in most cases the subs were great. Relatively quick service from the friendly staff. read more

This is the worst Jersey mikes I've been to. I was overcharged for my sub and the staff is rude. Please retrain your workers. The workers don't represent Mikes Way. I am a fan of jersey mikes because of their great service and gluten free options. That is why it saddens me when one location could ruin the jersey mikes reputation. read more

I love Jersey Mike's in general but the high school kids working here Thanksgiving weekend gave a really bad impression - generally not so bright (exception was the blonde girl with thick eyelashes, she totally got it and is hopefully shift supervisor) nor accurate nor quick. Did not appear to be any adults working there. If I were the franchisee I'd rethink staffing this way. I shouldn't have to repeat my order three times and have it still be wrong. It's only four subs, three of which were identical. read more

Great quick lunch stop in ASHLAND right off the exit. Friendly staff and best Jersey Mike's sub I've had in awhile. I love that they expanded their chicken cheese steak options. If you're looking for a delicious, fast and friendly lunch spot then you'll find it here. read more

Jersey Mike's Subs - Busy at lunch - Sandwiches Near Me - Ashland, Virginia

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This was my first time trying Jersey Mike's because we don't have them where we live, and we were in town for the night staying at a nearby hotel. Ordered on their website and picked up in the store. When we got back to the hotel we found our order was all wrong. Three sandwiches were all supposed to be on wheat but they were all on white. Ingredients on the sandwiches were also wrong. We were tired and hungry so ate them anyway. There were no napkins in the bag at all, which was annoying. But the worst part is that I think the meat was not fresh. Turkey was slimy and afterwards we all had some symptoms that seemed like mild food poisoning. So that was my first and LAST Jersey Mike's experience. read more

Best Jersey mikes hands down! Only one I'll go to. Stopped by earlier to get food for the family and its always great service as usual and service always feels personable, missed Mariam and Latoya this time but everyone is always so kind and helpful. keep up the good work! read more

Two times I have ordered online at this location in an attempt to save some time on my lunch break, and both times have taken longer than it would have if I had just walked in the door. More recently, I placed my order online 15 minutes prior to even leaving work to ensure it would be ready when I arrived. I walked in the door and they not only had half of the size sub I ordered, they didn't have all the toppings I ordered either. I spent 15 minutes standing at the counter waiting for them to figure out what went wrong, and THEN waiting for them to make to correct sandwich. What should've been a 25 minute lunch break turned into 10 minutes. I'm not sure if this was technical error on their part, (luckily the order confirmation email saved me from a lot of hassle) but that's 2 times I've ordered online and gotten the wrong thing when I walk in the door. I don't trust this location enough to order online again, but for your sake I hope that the entire process isn't nearly as frustrating as it was for me. read more

Not my favorite location for Jersey Mikes. Not very friendly and the subs were lack luster. Would rather drive to the Mechanicsville location...far superior in service and product. read more

This place was so bad! We stopped here on our way to Virginia Beach from Michigan. Our son has food allergies and We asked if their bread had eggs in it to which one employee responded "I don't know" and then looked at another who said "I don't know." And they just stood there looking at us until I prompted "is there a package you can check?" And the look on all the employees faces was priceless annoyance. So someone begrudgingly went to check as we tried to order our subs. It's ok if they don't love their job but this place really takes the cake. By the end of the interaction we all didn't want to be there just as much as the employees. read more

The restrooms are closed and have been. You can eat outside, but trash is overflowing, trash all around, and tables are filthy with caked on dirt, so definitely not cleaned from last visitor's use. Not a typical JM experience. read more

to those of you who think their food is good, you're either high on crack, or your taste buds are out of order. jersey mike's is disgusting. subway and 7-11 sub sandwiches outdo jersey mike's by a lonnnnnggggggggg shot!! gross, so to the owner of jersey mike's... slap yourself! waste of money and time! soggy bread, nasty food... you that like this nasty sandwich shop's food are delusional!!! if i could give zero stars i would. jersey mike's sucks!!! read more

This place kills it every time! Fun entertaining staff. Fresh ingredients. Really really good. Great for game day!

Came in at 730 pm. Wasn't crowded, service was adequate but a tad impersonal. Food was half a notch better than subway - hey, they slice the deli meet in front of you. Place was clean, including restrooms. read more

These guys are the best. They're quick and friendly and keep the place clean. What more could you want? The portions are good too.

The Mikes in Ashland is a little bit on the mediocre side. The Maryland shops have better subs and friendlier service.

My favorite sandwich shop. While Jimmy Johns gives these guys a run for their money, Jersey Mikes comes out on top for me. The bread, fresh sliced meats and cheeses are always great. The restaurant was clean, and staff was friendly. It's a bit pricier than Subway, but you're getting much better quality. Highly recommended read more

I am a RMC student who received a coupon to try a sub here. I figured why not, so I stopped in for lunch today. I was expecting good food but nothing out of this world. Much to my surprise, my cheesesteak was amazing!! The service was prompt- under 10 minutes. There was another customer who had done an online order but accidentally sent it to the wrong store. The employee that was working with her made her order there so she didn't have to drive, all without seeming like this was out of his way. I was so pleasantly surprised with this experience, I will be bringing my friends back with me next time, especially since they offer a discount for Macon students. read more

Super friendly and careful staff preparing a sandwich for our son with Celiac. They cleaned all surfaces and changed gloves to ensure the safety of their gluten free process. Thank you! read more

Quick stop off i95. Good as other Jersey Mikes I have been to. A little bit slow but not too bad. Sandwiches very good. Cleanliness not good- every table dirty and the ladies restroom out of order. read more

What a great location! Great food and extremely community minded! Just got a generous donation for a charity event and know that someone will be thrilled! So proud of this community supporter and always happy to eat here! read more

My family stopped by Ashland Jersey Mike's every time we passed by for the past ten years. We like the fresh sandwiches there, but one of the staff made a personal joke, which made me feel extremely upset and super uncomfortable. We will not come back there for lunch ever again! read more