As always the staff is so cheerful and accommodating. No clue how they do it because that's a very busy location. And they always make a point to thank you for a gratuity. Not every business does.. Love that Staff. read more

Starbucks - Busy drive thru but excellent customer service. - Coffee & Tea Near Me - Amherst, New York

My first time at this location. I'm not a Starbucks regular. But came for the red cup day for someone else. This location has very loud music. The baristas were working very hard to keep up with the orders. It's a busy place. There is some seating available. Plenty of parking. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have. read more

I'm a pain in the ass when it comes to Starbucks! Why?! It's because when I'm paying for a $8 Grande (small) drink, I expect it to be right every single time, right?! I'm sure a lot of people would agree 100fold with me. Today, I had an appointment on this side of town and decided to stop by for the usual. Grande Iced White Chocolate Mocha: no whole milk, sub coconut milk; sub blonde espresso, no whipped cream, sub chocolate cream cold foam, extra ice....blah.blah.blah Guess what?! My iced coffee was perfect. To most people I'm "extra"; to a TRUE barista, it's all about portions and perfection. Literally one of the best to date. Then, on top of it I was thrilled to hear John, Daria, and the guy with curly black hair (no name tag but this guy deserves credit too) greeting guest by name as they entered. They were friendly, efficient, funny, aware, and a true example of what Starbucks as a company exemplifies. I WILL NOT JUST DRIVE BY NEXT TIME! I'll sit in my spot and enjoy the wonderful smells, educated salutations, and my "extra AF" white chocolate mocha. Keep up the great work, guys and dolls!! read more

Starbucks - Grande Iced White Chocolate Mocha. - Coffee & Tea Near Me - Amherst, New York

This Starbucks should just close, quite frankly. They went on strike as people that make coffee. This grueling work includes holding cups under machines and pouring other liquid into the cups and skating or stirring. They close at 6. So they want on strike cause they didn't want to be open when people spend money. Half the time online orders are down and whether it's an online order you actually go to this charty group and perpetrate this joke it will take forever. So just close this dump and put some foreign super Bazaar in. Then these people can kick the rocks they should've made them do years ago!!! read more

The cookie was so amazing. It tasted freshly baked and was soft! The employees were very attentive and made sure I had everything. The store is clean as well although I didn't go to the bathroom. read more

Starbucks - Cookie - Coffee & Tea Near Me - Amherst, New York

I was here once a week ago and I'd definitely return again. I had such a positive experience. The employee was so friendly and positive. She had my order ready quickly. I ordered a grande Pike Place Roast with one sugar and a splash of heavy cream, a warmed chocolate chip cookie, and a bacon, sausage, and egg wrap. Everything was fantastic and filling. read more

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This is a typical starbucks, has drive through for convenience and is usually busy unless you go certain times in the afternoon. Staff are cool, but I think staff at most Starbucks locations are nice. All I ever really get are the Fraps and they are constantly good. read more

Starbucks - Caramel ribbon crunch Frappuccino - Coffee & Tea Near Me - Amherst, New York

I ordered a drink and was rung up. They gave me the drink not the way I requested. Staff told me the manager told them not to add the hot water I requested. They just refused to put more hot water in even when I offered to pay for it. Finally they filled a separate cup with and with hot water and gave it to me for free. Why take an order and refuse to make it? Why wast the cup? I would have paid more at first of requested. Very odd experience read more

Completely ignored by staff only concerned about drive thru - waiting for my food after my drink for 10 minutes. I asked the guy to check on my food. He walked over very annoyed and grabbed the ticket that was sitting for the last 10 min, put the banana loaf in the paper bag - brought it over and I reached out, said thank you - he just dropped it on the counter and walked away. Unreal - whatever happened to the service Starbucks was known for - disappointing. read more

More like Scarebucks, because of what happened here. And no, I don't name names, so don't ask. I'm not in the habit of ruining people's lives, but I am in the habit of writing honest reviews. I was perfectly happy with this Starbucks - in fact it's probably my favourite one in Buffalo which isn't saying much as I think Starbucks is an absolutely enormous pile of dog manure and dog poo isn't even used as manure so that just shows you how bad it is... but this particular store was okay and the people working here were really friendly, great people watching here, temperature in here was okay in midwinter, the product was okay which is better than it was at most of the others. However that changed when one of the Baristas here found me on Snapchat (and cleverly identified himself as someone who worked at this particular Starbucks and had "seen me in here a few times"), and that didn't bother me (I'm verrrry hard to creep out), I'm not exactly sure how he found me but I guess it's not hard to find me if you really want to, so he then added me and then asked me about a hundred times for naked pictures including getting really aggressive about it, and I warned him to back off and he didn't. I ignored him and didn't even bother deleting him, although I considered it. Eventually he deleted me with some nasty remark because I didn't send them. So other than the psycho creepy Barista it's a good location but I have to downgrade for that particular person. Sad for this Sbux though because I was literally about to give them what might have been my first *ever* 4-star review for a Sbux, because I really don't like Sbux. Creepy employee ruined it. read more

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The best Americanos in the area in my opinion. Always consistently good. I also really like the star program - lots of incentives. read more

I still love this location! Since going Keto I have really overdone it with the Starbucks. My new must have is the cold brew with sugar free vanilla and I love the way this location makes it overall. Mobile ordering is so easy and always ready when predicted or even early - I just run in and grab it off the pick up counter. read more

Great location...drive thru is fast, and I have never had my drink prepared wrong. There is a outside seating area, with plenty of space due to covid. read more

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There is a Starbucks everywhere. But what makes a good Starbucks. Colleen does. She told my order and didn't make me feel like a jerk, she ask me questions and I got what I wanted. She was very nice and polite, that's what makes me return to a location. Thank you for your service and the drinks were good too. read more

Starbucks - Coffee & Tea Near Me - Amherst, New York

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This is my daily Starbucks. Barista's are friendly enough. I think my biggest issues include lack of seating (this isn't a large location despite being located between UB North and South...it attracts a lot of studying and working folks so you would have thought it would have been a bit bigger in there). There also are not a ton of places to plug in...it's almost as if they don't want you to hang out there (LOL). This location does a ton of mobile orders so be aware that you will likely still have to wait when you arrive to pick up your drink. There is a drive through, mobile order options, food, and merchandise available. No codes for restroom. read more

I love Starbucks, but the one day I need caffeine, they totally mess up my mobile order. I ordered a caramel macchiato and a venti with just the milk! I tasted it and was wondering "where is that coffee taste?" OH WAIT, There was none! I didn't notice until I was at school. I had to drive all the way back and waste 30 minutes of my day. It wasn't like it was super busy either. I came in at 11 am. Not a good start when you paid $7 for a drink. Update: this location never fails to disappoint. I was closer to the Starbucks at the Boulevard plaza when I went to run errands and then I had to settle on this awful location. I ordered a grande and got a tall. This is absolutely the last straw. This drink cost $5 and I got a small. I'm so pissed. read more

Starbucks - Coffee & Tea Near Me - Amherst, New York

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I like Starbucks and had a pretty good experience here after coming for some post-dinner tea & socializing. It was in the same plaza as Buffalo Little Lamb and my party came here after eating. I enjoyed a delicious peach tea (seriously that flavor was inspiring!) and a coffee cake, while my friends got some of the gummy bears and even some of the more vegan friendly drinks (due to the almond butter). All in all, it was a cozy and comfortable environment. Lots of people were working, but we had a nice time sitting at our table and talking. read more

Stumbled in here on my lunch break one day, I get an hour lunch and I had just gone to Rachel's next door and I was in search for something to wet my beak before I got back to business. My motto has always been a yawn is a silent scream for coffee. As I entered, I was greeted with a Luke warm gaze and half smile by a customer on a laptop who had earphones in and was an ugly white male-not a great start. After I moseyed on up to the counter I was enthused by all the wonderful options, being a basic whte bitch, I ordered the Caramel machiatto. It cost 5$ but being the stud that I am I was not phased. They have other options like coffee, hit chocolate, water, and teas. The drink came out stat and I was on my way back to work as an insurance broker as one happy camper!! I will Be back on lunch breaks in the future!! read more

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I enjoy going to Starbucks as a treat. I typically get some type of a coffee drink or frappuccino. Now that the weather is changing I may transition over to the chai tea which is really good. The drive thru is usually a long line so sometimes it's quicker to be go inside rather than the drive thru. Either way a pleasant and smooth transaction and the drinks are always delicious read more

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Every beverage/food item I've ordered have been made correctly and in a very timely manner. The staff are all friendly, and inside it is very clean. When the weather is nice, they have a great area for you to sit outside. It can be a little noisy, due to the fact that you're looking right out to Sheridan Drive, and also because of the fact that they're located in a plaza with several other shops. The drive-thru is an absolute mess. Because of the fact that they're in a plaza, when it's backed up, cars are literally blocking other people in. When you're pulling all the way out, you have to be very careful and edge out slowly, because there is a blindspot from people coming the other way. Really, the only issue I have with this place is the drive-thru. When I come to this location, I pre-order through my mobile app, and just walk-in. I'm telling you, you're better off doing that, than trying to wait in the drive-thru line. read more

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This is a good location within the area of Tonowanda. It's right near UB (the college campus), whole foods, trader Joe's, and within a plaza with a variety of ethnic foods. I have been to this location several times and never has a problem with any of the staff/baristas. The building is clean and quiet; an overall good place to study or just have a chill hang out session over some coffee/tea ** the decor on the walls is a cute touch! read more

Starbucks - Coffee & Tea Near Me - Amherst, New York

This is a nice little Starbucks with a Drive-thru and plenty of parking. It's a newer Starbucks, so the furniture looks less worn-out than other older Starbucks in the area. The seating situation is set up quite interestingly: There are about 4-5 regular tables, two high top tables, a sofa seat, and a long table in the corner of the store that seats about 8-9 people. The long table has bag hooks and outlets for people who need to work too. They have ceiling-to-floor windows, so the place is extremely well lit, and on sunnier days, you can pull down the blinds. When I came, there were five baristas working and it was pretty busy. I'm not sure if it was because they were busy, but the barista that took my order wasn't very nice. :/ Also, it's not the most convenient Starbucks to access, especially since it's located in a plaza with at least seven other stores. read more

Starbucks - Coffee & Tea Near Me - Amherst, New York

I usually love this location, but the past three times I have ordered here through the drive thru they have messed up my drink completely. Either handing me the wrong drink or the incorrect amount of pumps that were requested and paid for. And on walking into the store to get the drink corrected they hand me the wrong cup size and the drink is missing extras I paid for (like cold foam). I have been incredibly disappointed the last few times and unfortunately will not be coming back to this location anymore! read more

This is the third time in about 2 months that I have attempted to go to this Starbucks drive thru and it is not opened but not noted anywhere. This morning there was a drive thru line of about 8 cars and they did not move for the 10 minutes I waited in line until I finally left. When I drove by the cafe it was dark inside. So frustrating that nothing is noted on their drive thru!! read more

This location is a disaster. The cafe is always closed, and you have to wait in the drive thru for mobile ordering. Just drive down NF BLVD to the next location. read more

Honestly who doesn't love Starbucks! Oh how I miss the days when I use to sit and do college homework and people watch!! My favorite hot drink is white chocolate mocha with soy! My favorite cold drink is Venti iced caramel macchiato upside down add shot almond milk regular caramel drizzle! So bomb! If I haven't had breakfast when I go to Starbucks I always get the reduce fat turkey bacon sandwich so yummy! My favorite pastry is the chocolate croissant!! Oh and I can never leave Starbucks without a cake pop! Seriously Starbucks brings me all the warm fuzzy feelings! Hope one day we can all go back to normal and enjoy a cup of coffee with a stranger and talk about anything! Today they released the pumpkin spice latte! read more

Drink came barely 3/4 of the way filled and was super bitter. Not strong, tastes like something in it was bad or something. I never complain to the workers but I would've if I noticed how empty or gross it was while I was there and not 10 minutes down the thruway. read more

Starbucks - Toasted white peppermint mocha - Coffee & Tea Near Me - Amherst, New York

I go to Starbucks because they have decaf espresso beans, which is a big deal to those of us who cannot have a lot or any caffeine and still want specialty espresso drinks. Even though they had a line, the workers were quick and the service was great. The young man in the drive-thru was very kind and made sure he had my order correct before I pulled up to the window. When I showed up at the window, the employee was wearing a mask and asked me to wait for a second since my drink was not quite finished. When he handed me my decaf peppermint mocha, he thanked me for my patience and my order- which is a rarity in a drive-thru. When I got my Decaf Peppermint Mocha, it was very warm and I had to wait for it to cool down to drink. After I ran my errands, it was cooled down enough to try it and it was fantastic To me, it tasted like a peppermint stick dipped in chocolate. read more

Starbucks - Decaf peppermint mocha - Coffee & Tea Near Me - Amherst, New York

I don't know how my local Starbucks does it but they always get my order tasting exactly the way it should time after time. They are friendly, they are maintaining social distancing and even go so far as to offer masks in little bags in case you need one and there definitely is enough hand sanitizer in multiple locations in the café. During Covid I have given up many of my usual foodie luxuries, this is one I feel I do not have to give up because I have watched them take ample precautions. This makes my few trips each week feel even more of a joy to my taste buds LOL. I know that many people are foregoing buying from chains right now to support local businesses, but these local businesses are owned by local people and they employ our neighbors. I see nothing wrong with supporting them as well. Go get yourself a delicious Starbucks drink. If I can recommend one right now it is my own concoction dash it is a Starbucks cold brew with a splash of half-and-half and they're seasonal chestnut praline syrup topped with sweet vanilla cream cold foam. You will not regret it, I promise! read more

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The drive through line here was long , and I thought it moved slow but hey Everybody loves Starbucks !!! My drink was Yummmmmmmyyyyyy and expensive , cashier at the window was friendly. read more

Starbucks - Mocha frapp with Carmel drizzle - Coffee & Tea Near Me - Amherst, New York

Every time I come to this location the wait in drive thru or cafe is extremely long...they definitely are not properly staffed. There's this one man who I think might be the manager that ALWAYS types my order in wrong and I have to wait even longer. I've stopped coming to this location altogether because on top of that he's not particularly friendly, I've had tiffs with him about my drink because he would claim that I said something that I didn't...he even slammed the window on me once. read more

I'm a huge Starbucks fan. For real. This location has got to get it together. Yesterday my man and my 8 year old son and I went to get some treats and drinks. The drive through was INSANE so we decided to go inside. We ordered then proceeded to wait for..... I'm not exaggerating....40 minutes for our order!!!! We ordered a nitro cold brew, a hot chocolate and a water. I brought this to the attention of the manager and she said it was because the Main Street location was down. Okay? Well. I don't care why? Get those employees here and get these orders flowing. That's retail management 101. They had 4 people designated to drive through and 1 to the store. Never again! read more

Staff are kind. I love the people. Something is off with the system of service though, which means the blame may fall on corporate designed procedures. As a walk- in customer, I ordered a brewed coffee (nothing fancy) with cream and sugar and it took 15 minutes for me to have it handed to me. The kind baristas were so busy making many many mobile orders before mine that I was stuck waiting for them to just pour the coffee for me. There should maybe be a priority order for customers that are in person in store? read more

I don't drink coffee. I don't drink expresso. I don't drink anything that even has caffeine in it....so why did I come to Starbucks? Because I'll go anywhere I get a gift card for! I ended up coming here around 2PM on Saturday and like most Starbucks at anytime, it was pretty packed. I didn't really know what to expect out of the food, but I was pleasantly surprised. The food menu isn't massive but a place like this doesn't really need a massive food menu, it's a coffee shop. I ended up ordering chicken and double smoked bacon sandwich, a piece of chocolate loaf, and an Evolution watermelon juice on the side. I was extremely impressed by the sandwich as it was actually pretty delicious. The chocolate loaf had chocolate chips in it and was also really, really good. Overall, I was pleased with the food I ate and might even come back for more in the future without a gift card, who knows! read more

Starbucks - Chicken and double smoked bacon! - Coffee & Tea Near Me - Amherst, New York

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I came the other day before class and ordered the new lavender drink with coconut milk instead of oatmilk, and a grilled cheese the person didnt have grilled cheese and gave me a spinach and feta wrap whatever but the drink was all messed up no berries and no coconut milk I called to tell the girl it was all messed up and she remembered she forgot to do the right milk which I understand and ran out of berries so she said I can come back and I had class so I couldn't just go back so she said any day of the week was fine and I went back 3 days later and the girl was EXTREMELY RUDE kept saying I had to get it in 24-48 hours and the one girl never told me that and I explained that she didn't care then gave me the whole wrong size and when I asked for it to be the right size she freaked out and had another guy next to her as i ordered and then just stuffed a lot of ice in it and can TELLLL terrible workers !!! I'm done with Starbucks now and my friends all said they had terrible problems with rude workers here too read more

I come to this location when I want to go through the drive-thru. However, if you're in a rush, probably not the best option, as the line tends to take awhile. I figure they are making everyone's unique drink and people are ordering food, so the longer wait doesn't really bother me. The staff have been consistently pleasant, and my orders have always been correct. read more

I'd give this location 0 stars if I could. Over the past year this Starbucks has either been completely closed or only the drive thru is open when I try to go here (which is often). When the drive thru is open, the line is at least 10-15 cars long. I've made the mistake of putting in a mobile order here a few times and when I got to the store the dining room was closed. I wasn't able to wait in the ridiculously long drive thru line so I just left and ate the money I spent on the drink. So frustrating. Go down Niagara Falls Blvd to the next starbucks. read more

I am a Starbucks fan. In regards to this particular location, it is fine to grab something to go. Like my usual experience with most Starbucks, the baristas are very friendly and attentive, and my grande almond milk sugar-free vanilla latte is as good as anywhere else. But it is not my first choice if I want to order in. The layout of the coffee shop itself is not very comfortable. It has a boxy, colder industrial vibe. It's a cramped space, with a few small tables, some bar seating and not a lot of couch seating. For grab-and-go, it's great. If I want to pop a squat and work on my laptop, or relax on a couch and shoot the poop with the hub'ster for a while, I would not pick this location. read more

Starbucks - Christmas cups are already in use at Starbucks. :-( - Coffee & Tea Near Me - Amherst, New York

I choose this location because they have a drive-thru. The process varies depending on who is working. It is a small thing, but every hot drink should get a stopper without having to ask for one. It is a typical Starbucks though, and they have a great menu. read more

Starbucks - Coffee & Tea Near Me - Amherst, New York

Friendly and fast, clean location and staff was processional. Thanks for the coffee guys :) read more

Starbucks - Drive thru - Coffee & Tea Near Me - Amherst, New York