Update 8/4/2020 : spoke with a manager. Very satisfied with her taking my feedback and hearing me as a customer. I appreciate the consideration and what you do. And how funny, once I walked in that attitude from your drive thru cashier suddenly disappeared, like the fake yelp profile that suddenly appeared and started making comments about my appearance regarding my previous review.... So funny... But to the manager, Laura, and the supervisor who assured me there won't be a problem. And to employees who read your own reviews, maybe put the same amount of work you put into your tiktoks - while at work - and harassing those who put up real reviews on your attitude, and you'll find yourself with less problems :). Like I said previously, just trying to get my coffee. The ball is in your court, hon. Previous from 8/3/2020 I decided to try out a new drink at starbucks, mind you still very peeved at your company over your cowardly "Black lives matter" stance, either you are or aren't. Whatever. Went via drive thru, nobody was there. I asked for a Venti iced coffee with four pumps of sweet cream and white mocha. "Well we don't normally do the coffees like that", well hon I'd bet that 95% of your orders aren't "normal" (what is normal anyway?). I wasn't asking for anything free, I have money, and I want my coffee made the way I like. We missing anything here? So tomorrow we'll try again, and you can skip the attitude, or don't. I'm the paying customer and I'm not asking for much, again, compared to the majority of your other eye roll inducing orders. I'm not asking for a pony, I didn't ask you to rearrange the stars, I wanted my coffee that way. and trust me, if I had the time, I would've gotten out of my car and we would've had a discussion with you and your manager, and we will, if we have a repeat of today. So, again, not asking for the moon, just my coffee, the way I want. And I understand being in customer service that it gets old. Well, I wasn't being difficult, I knew what I wanted and it was within reach to create that mutual satisfaction : that being me - the customer - getting what I ordered, and you -the merchant - get paid, okay? How novel of a concept... If you have any problem summarizing anything I just said, don't worry, I have flash cards, with bright colors (since it looks like you have problems focusing). read more

Service is very sloooow here. I've been in line for 25 minutes. Management need to help staff understand how to be efficient and/or have existing staff helps others to move the line promptly. read more

My favorite starbucks in Albuquerque! The staff is so welcoming and communicate very well. Order is always accurate and quick. It is always a pleasure getting my coffee from here. Thank you all so much!! read more

This was an awesome experience! Service was good and the staff was friendly and very nice! read more

I come to this location almost every week to get coffee and study for a little bit. The staff are very friendly. It's usually not busy to the point of I can't find a table. At least on during the week in the middle of the day when I come. The front door has been broken for a while and doesn't close all the way sometimes so it can get cold inside. That's the only complaint that I have. Love that it's located in a convenient strip mall! read more

The staff is so wonderful and welcoming and kind. They always remember names, faces, and orders. The product is good and they put care into making the drinks, and are so quick to remake it even if you got what you ordered you just don't like it and want to try something else. The store is quiet and clean for the most part. This is my go to Starbucks and I love all of the staff. Best Starbucks in Albuquerque!! read more

I normally order a Grande Mocha whenever I go to Starbucks and the majority of the time it's a pretty good mocha. This past Saturday, something was definitely wrong. Both my wife and I received drinks that tasted like they were diluted or had some critical ingredient missing. My Mocha was probably missing the proper amount of chocolate syrup and was made with some awfully weak coffee. My wife ordered a Chai Latte and she too felt the drink was watered down and lacking flavor. This place is convenient to our house, but we probably aren't going back there anytime soon. Ugh! It was really bad! read more

I have tried this location four times in the past four months. The first time they gave me the wrong drink with the correct name on it. The next three times the latte smelled and vaguely tasted like cinnamon. I don't know if they don't clean machines well or cinnamon oil from workers' hands is getting onto/into cups/lids, but this is not okay. I will not be back. read more

Friendly staff. Easy to sit and work. I had a casual business meeting and the environment worked well for this. Mocha and egg bites are a great combination! read more

Starbucks - Work space. With some eggs and drink - Coffee & Tea Near Me - Albuquerque, New Mexico

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Nice staff, but the wait of 30 minutes & getting the wrong drink at the drive-thru was not worth it.

This is not the easiest in and out Starbucks. It's a mess getting into the parking lot because of the Academy and Wyoming traffic. Then once you're in the parking lot it's a nightmare to maneuver around. There are several popular stores which make the congestion horrible. Once you make to the drive they it's easy. The staff is great! They are super friendly and make an outstanding drink. The were quick and efficient and had me on the road again before frustration set in. If I am going to a shop in this area I will return but for an easy pick up, maybe not. read more

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Love this location! Have never had bad service here. Especially today Laura, Esther, Penny and another girl were great and kind and chipper! Made for a great start to my day. Gotta start coming to this location more often! read more

Starbucks - Starbucks Drive Thru - Coffee & Tea Near Me - Albuquerque, New Mexico

One of the better on point Starbucks in town! Fast drive thru too. Watch out for the whole foodie snobs tho!

Let me tell you guys! This is my go to place to study! I am currently here as we speak! The comfy seats against the wall is perfect. I usually spend a couple hours of studying and thank goodness my tush doesn't hurt from sitting. Something different. Some Starbucks have just the wooden tables and chairs to sit at and after a while it becomes uncomfortable to sit in. The baristas are really sweet and makes my drinks taste super delicious! I usually get the pink or dragon drink, but one of the baristas gave me a sample of the new nitro cold brew and it was delicious! I like my coffee sweet so I got extra sweet cream and it was to die for. I love it! read more

I am amazed at how fast the Internet is here. I am just getting started on Loom, an app that backs up my photographs. At home, with Frontier in Crownpoint, I spent a 3 hours uploading about 10 pictures. At Whole Foods in Santa Fe (Cerillos), I spent an hour uploading 10 pictures. Here at Starbucks, I spent an hour uploading 70 pictures. read more

Starbucks - Setting up my Loom account with the super fast Starbucks Internet! - Coffee & Tea Near Me - Albuquerque, New Mexico

A Starbucks is a Starbucks is a Starbucks is another Starbucks many might say. However, I was treated above expectations for not this first time but actually the second at this location. Today they accidentally made my tea with water and sweetener when it was actually supposed to be made without either. Now some might argue this mistake was reason enough to give a poor rating. But it was just that a Mistake. Let the first to never have made a mistake to through the first stone. Oh, what's that, no stones being thrown.....and if you threw a stone you're a liar. Business's should be judged not on a mistake, that is unless there is a "mistake" made for the majority of orders when it then becomes poor quality control as apposed to a mistake,.....anyway, as I was saying....Business's should not be judged on a mistake but rather on how they handle them. Not only did they immediately apologize and say they would remake it right away, but then also the manager come out to visit me at my table and apologize personally for the mistake, tell me they were brewing a new batch of tea right away, and hand me a $5 gift card. My tea then came out quickly and perfectly made. As I said this is the second time I have received service above and beyond at this location and the first time didn't even involve a mistake. I find that places the exemplify good customer service it always comes from the top down. Kudos to the management team at this location. Please keep up the good work. If your in the area and need a Bucks fix, this is the location to stop at. read more

It doesn't matter if you go inside, drive through, if there are 10 cars or one car in line...slowest service I've ever experienced at a Starbucks. 25 minutes in drove through today with only 2 cars in line. read more

Avoid this location at all costs. This is the third time I've been to this location (wanted to give them the benefit of the doubt) and every time I've sat in the drive thru for 20+minutes just to pick up an order I placed online. They must place the newest and slowest baristas at this location. If you want fast service go to San Mateo and I-25, you are in and out within 6 mins WITH a line of cars. read more

I skipped the drive thru so I can give them my travel mug and make my infinitesimal contribution to keeping stuff out of the landfill and they leave it on the counter and give me a paper cup :( read more

As a Starbucks freak, I gotta say, this is the fanciest, chicest, coolest one in town. If it wasn't clear across town from me I'd be a regular. If you're looking for a Starbucks with great non-Albuquerque atmosphere, this is the place. With all that dark wood and coffee-roasting scent, you almost feel like you're in the Pacific Northwest. :P read more

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While the drink I ordered was fine, the service was horrible. It took three minutes for three servers to stop talking to each other and come take my order at the counter. There was a young fellow working on Saturday afternoon when I went in. I spent five minutes conversing with another worker. I had no idea that he was the one who was supposed to make my drink. He finally got around to making it, called my name, and didn't even smile or say "thank you" as he went right back to talking with his co-workers. I've been to many Starbucks locations over the last 25 years or so. I've never experienced service this bad. Avoid and go to another location. read more

Wow! Im updating my review because since my initial review I continued to visit the Starbucks on Wyoming and Academy. Overall, I'm so impressed of how much the service and accuracy of your order has improved. They repeat your orders and very friendly! lover of Starbucks, and this has become of one my favorites here in ABQ. Their drive-thru is quick and it's a good location! Located next to Whole Foods and other shoppes. Enjoy your favorite Starbucks drink now matter how elaborate at the Starbucks on Wyoming and Academy ! read more

Starbucks - Ask for a Chai latte with a (or two) shot and save yourself some $ instead of asking for a dirty chai with an extra shot. - Coffee & Tea Near Me - Albuquerque, New Mexico

I looooove coffee and I really enjoy Starbucks however I will go out of my way to avoid this location. I am a regular Drive thru customer and was treated extremely poorly, specifically during the "happy hour" The woman at the window (who appeared to be the manager) boo! Very rude. There are too many other options to subject myself to this kind of treatment. read more

the drinks are good, however it took nearly half an hour for two frappes, a pink drink, and a water. the drinks were only made because we reminded the baristas several times about our order. in the meantime, other employees were cleaning, standing on their phones, and talking. i'm very disappointed in this service. read more

When this store opened I was very impressed with the service and the enthusiasm. Sadly, like so many other establishments in this city, not only has the service started to falter, now they cannot seem to make something as seemingly simple as hot chocolate?? WTF Starbucks??? read more

I know- it's a review for Starbucks... but this one is THE best. I order the same drink (a Grande, 2-pump skinny vanilla latte) at every Starbucks I've ever been to, and most manage to screw it up. This Starbucks gets it perfect every time! I'm so glad there's a Starbucks in my neighborhood again. read more

We come to Starbucks for the consistency and reward program but I have to admit the service has definitely declined in the past 6 months... The promise of if you don't like it we'll make it right may be what corporate publicizes but the workers behind the counter become snippy and defensive when asked to fix a drink... The drink is fixed but unfortunately Negativity prevails. read more

Great new locations with a nice comfortable layout! Lots of table space. In the same strip mall as Whole Foods and Home Goods, so parking can be difficult at times. read more

C'mon Starbucks! Please, please, please invest in employee training. I order a $7 frappuccino from your store every day. I am known as that guy who orders the Green Tea Frap and have spread the addiction to untold numbers of other customers. Sadly, I am noticing a significant decline in the level of service we receive from baristas. When ordering a speciality drink that costs this much money, I would expect to not be subjected to hearing the barista complain about the level of customization or see the barista visibly distraught when I ask for the drink to be made to my satisfaction. I've been a loyal customer for more than a decade and truly hate to see this happen to an otherwise great company. read more

Drive thru is much quicker now, even when I'm filling a tumbler in the drive thru they don't take very long. It's now my favorite location to go to. read more

This Starbucks has extremely slow service and they often get my order wrong. It seems like they cater to the drive thru customers only. I will not come back here...one shouldn't have to wait 15 minutes for an iced coffee. read more

I usually go through the drive through here but decided to come in and do my homework. I stayed about an hour and a half, ordered two venti drinks and a snack, and sat quietly at a corner of the bar. The barista Ryan seemed irritated by my presence, slamming things unnecessarily near me and ignoring me completely when I thanked him for the drinks he was making me. Extremely uncomfortable and I won't be going back inside this location ever. read more

Always hit the drive through here when I am crunched for time. The customer service stinks and they are never happy. I have stopped going to this location - they need new employees. It never fails, they have no idea how to make a Carmel Machiato- not sure how you mess that up. read more

The staff at this location always greet with a smile and happy to serve. There are two locations much closer to my home but the staff make it worth a detour. read more