This has been one of the best dealerships I've been to. I purchased my car from here last weekend and the customer service was on point. I contacted Greg for a couple days beforehand before I arrived via text and email. Israel and Greg helped me out with a positive attitude and answered my many questions with honest opinions. They're extremely patient and offered me with tips and everything I needed to know, even past their closing hours. I recommend coming here for your car needs. read more

Star Mazda was an amazing experience! Israel was the best car salesman I have ever encountered. Super friendly and helpful. He worked extra hard to put together a deal for me! Everyone at Star Mazda was first class and I highly recommend buying a car there. Ask for Israel... he's the best!! read more

My wife and I picked up a couple of CX-5s last week with John Maisyan. We were in a rush due to a scheduled meeting and he had us out in a couple of hours. He was fun, informative, and accommodating. John transitioned us to the finance manager, Don McCurdy. Don was entertaining and had us signed up for two vehicles in 15 minutes. He just had a birthday, so please wish him happy well! Contact these gentlemen for your next buy or lease. Marcus read more

After having a frustrating experience at different Mazda dealership, Abiel and the team at Star Mazda turned my experience around and went above and beyond to make my leasing experience a great one. I called Abiel and in one day, he was able to get the exact car I wanted, work within my budget, and go above and beyond to get me driving home in my new car. Abiel quoted me a price on the phone, and that was the price that I signed on my lease that afternoon. He even followed me to my old dealership so I could return my old car, and stuck around to show me a few tricks on the CX3 before driving back to the dealership (easily adding an extra hour to his day, if not more). I would highly recommend this dealership. Everyone is extremely friendly and professional. And Abiel was exceptional from beginning to end. read more

Amazing service! Roger is always super helpful and answers any questions I may have with utmost urgency. They really take care of you here and even when I have to wait over an hour for my car to be serviced, their waiting area makes waiting less annoying with comfortable seating, free water, WiFi and coffee to stay awake read more

I had another great experience working with Star Mazda. Jerry Chinchilla at the service desk is the man. He was very professional, polite, and accommodating. He really worked with me. I called him up the day before to see if I can get my 2014 mazda in for a diagnostic and an oil changes. Jerry also helped coordinate a Lyft ride for me so I can get to work. I was blown away at how fast I got the diagnostic. Diagnostic was very helpful and I felt very comfortable asking questions. He gave me great advice on repairs and explanations. Thank you Jerry, your work and professionalism is greatly appreciated. read more

This was an amazing experience. Matteo was awesome, friendly, service oriented and cared. The rest of the staff whom I met briefly were very professional, easy to talk to and cared for my needs and wants. Highly recommend Star Mazda to anyone. Thanks again. All the best to the Star Mazda team - they are Stars. Marcus read more

I had a wonderful customer service with Ron Hudson, Jon Mach and Ryan Sheikh. I'm on a budget with payments and they made it happen with my budget. And so far its the best service I have experience. If your needing a new car check them out and make sure you ask for Ron Hudson first, then Ron will take care the rest. read more

Amazing place. After looking for different brand, finally i ended up with another mazda. At least i upgraded from mazda3 to mazda6. Found the used mazda6 from this place, call them and made a appointment to take a look the car and test drive it. Meet Edita here and she help me with everything until i got the car. She will work for you to get everything done and smooth. read more

Came in just to compare vehicles, left with a car, thanks mostly to our sales guy Ron who worked patiently with us from start to finish. Ended up with a beautiful 3 year old vehicle that looks brand new! Ron took the time to make us comfortable and help us find a good fit. We did half a dozen test drives before ending up in car different but better for us (and cheaper!) than what we had come in for. Don from financing and everyone at Star Mazda took their time to answer our questions and make us comfortable with the process. It took a while but everything was smooth. I look forward to being a long term customer here. read more

So after the horrible experience I had with the purchase process as mentioned in my initial review where I gave them 1 star and explained why, I had been avoiding them for service until about 8 months ago when I figured I've give them a try. I was pleasantly surprised with the great customer service I had in that visit. I just called to schedule the next service and to my surprise I was told since I have very low miles on my car I did not need to bring it in yet. The dash service due indicator light is set to go off on a timed interval so I can wait to hit the recommended mileage before bringing it in. Most others would have just had me come in even though I didn't need it. read more

I love coming here every time I pull up to the service department a service representative walks greets me with in seconds and starts helping me out. read more

Got a Mazda CX-3 2019 from Israel who was extremely helpful and reasonable with the pricing and purchasing process. Would definitely recommend him and Star Mazda for your purchasing preferences. read more

Just bought my daughter her first car from Star Mazda! I had the best experience with the salesperson Francisco. He was very kind and let me test drive two cars that I was interested in. He went into depth with everything about the car and was never biased. He made the process of buying the car easy and he helped me understand anything I was confused with. I really appreciate his help. Everyone was very welcoming including the sales manager Jon, who was very friendly and approachable. I really enjoyed buying my daughter her first car at Star Mazda and will definitely be coming back for more cars! I really recommend this place to anyone interested in buying a car! Thank you! read more

I had no what idea what type of car I was going to get. Then my husband said let's look at Mazdas. Test drove a CX5 2017 at Star Mazda. I was impressed. Very impressed. We met Kyle Groom the following week and I drove off with my beautiful new CX5!!!! Kyle made our experience easy and right to point. I have recommended Star Mazda and Kyle to my friends. Thank you Kyle and Star Mazda for a wonderful experience. read more

By far the best car buying experience. John was helpful, communicative and patient. I was buying a used car and their prices and services are competitive. I don't like wasting my time so this was the best place for me, as you're actually being listened to and respected. Also, for any fellow female drivers out there: you will be well taken care of here and you won't feel like you're being patronized every step of the way. I'd totally go back and will be recommending to friends! read more

Quick purchase, easy communication, and great service. Great experience buying a used Mazada CX5 from the Star Mazada dealership in Glendale. Recommend seeing John there for your car shopping needs. read more

I bought my Mazda from John Maisyan at Star Mazda and it was a great experience. He stayed after hours to help finish up the paperwork with the car and even gave me a quick tutorial of the car's buttons & uses. I can't thank John enough for his help. If you are in the market for a Mazda, I cannot recommend this enough: go to Star Mazda and ask for John. He will take care of you! read more

We worked with Israel and Kyle and they were great . No pressure sales with lots of patience. One of the best car buying experiences I've had. read more

So the last time I write a review I was pleased with them With new management this place has changed, they worry about there pockets not the customer. My car was missed diagnosed and the manager said it was not covered by warranty, I went to another mazda who said something else. I believe charging a customer for a service that is warrantied is against the automotive bar. If you are here please leave they will rip you off. read more

I wasn't going to write a review about the horrible experience I had at Star Mazda but after being drug back into this situation again I feel I must. I'm so angry right now I can't see straight. I bought my 2016 Mazda 6 at Galpin in Van Nuys and I live in Koreatown. heading to Van Nuys for service wasn't very convenient so I thought I would try Star Mazda in Glendale. Much closer and convenient for me. My first couple services went fine, and some time in April I brought it in for warped brake rotors and the leather peeling on the driver seat cushion. I was told by Peter my service advisor that the seat part would need to be ordered, and warped brake rotors were not covered by mazda after 12k miles, my car had 13k miles. I was visibly upset that my 6 month old car needed brake work that I had to pay for. Peter told me that the dealer might take care of it as a courtesy. Roughly a month later I received a call from Peter saying the part for my seat was in, and the dealer would take care of my warped rotors. I brought the car in at 7am on May 20th to have the work done. After waiting a couple hours the dealer sent me home in a rental car. About an hour later I got a call from Roy Wells, the service manager saying there was an incident involving my car. It had rolled out of the wash machine and there was some damage on the rear of my car. I immediately drove to the dealer to inspect the damage which I have pictured in the review. Little did I know there was 5k dollars in damage! Roy was very polite and apologetic for the incident. I was furious that they had just wrecked the first new car I have bought since 1998! My BRAND NEW CAR! Anyway Roy Sent me home in the rental, and promised me they would fix the car. After a month and a half I finally got my car back. When I went to pick the car up, I found a door ding and scratch on the passenger side that the dealer had done while being careless with my car. They were able fix this with a buffer and some polish on the spot. I immediately found another scratch on the fender that required the fender to be repainted from someone being careless with a tool or something! My car went back to the body shop for another 2 weeks and I was back into the rental. After the scratch was repaired I picked up my car, and immediately realized they never fixed the brakes! After telling me they had taken care of everything! I was once again so mad. I have never been let down by a dealer in so many ways. At this point I didn't want them touching my car again, so I took it back to Galpin for the brakes and the service advisor at Galpin told me that Mazda covers warped rotors until the 36k mile bumper to bumper warranty is up, completely different from what Pete at Star told me! Galpin serviced my car and repaired the brakes, finishing the job Star was supposed to do. I have been taking my car to Galpin ever since. I wasn't going to write a review because I hate reliving this, and in the end Star took care of the damage. Now I am getting calls from Enterprise Rent A Car in Glendale saying that Star Mazda has not paid for the rental and I AM GOING TO BE BILLED FOR IT ON MY CREDIT CARD! it was a 900 dollar bill! This is ridiculous! You figure they would double check EVERYTHING related to my case considering the horrendous situation. Nope. They didn't. So now I have to go back to the dealer to baby sit them to make sure they pay for the rental so I do not get charged almost 1k dollars for something that was not only a huge inconvenience, but an absolute nightmare to deal with. Why can't these guys get their shit together? read more

Star Mazda - Car Dealers Near Me - Glendale, California

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The 2 stars are for the amazing receptionist that helped during my nightmare of a time here. But everyone else here gets zero stars. When I first leased my car in 2015, they lost my NY license plates that I needed to send back once I traded my old car in. LOST. GONE. WHAT?!?! The rude finance manager (Steven) told me I wouldn't be able to pay my car payments and my mom would end up paying for them. And to this day my mom hasn't paid a single car payment for me. Douchebag. The price for my routine maintenance was outrageous. It was so unorganized and the employees were being pulled in a million different directions. I had an appointment scheduled for 11a and was not helped until 11:27a. They offered the courtesy shuttle to me to take me to the Americana which I thought was nice until they said they couldn't get a hold of the driver. So I ubered and they reimbursed me. Then when I was getting a ride back the shuttle driver who spoke minimal English drove off on me TWICE. So I called an uber myself and told them they were reimbursing me. (This ordeal took 45 minutes) And then to top it off, when I got back, I was taken to the wrong car. (Which was unlocked) super safe! This place is a nightmare. I encourage you to stay away!!! read more

Took my Mazda 3 in for some routine maintenance here, only because I wanted to get a quote on a broken seatbelt. Before even starting they quoted my maintenance alone at 1500! The quote included some of the most nonsense items like changing out the wipers at a cost of 150-200 dollars. I'm not a mechanic but it felt like the usual run around of a service department trying to charge a customer for everything they don't need. I'll never be coming back here again. read more

I had such a great experience purchasing my car. Abiel is an easy going person that answered all my questions, had patience and didn't make me feel pressured to buy my car. Easy transaction and I will go to him in the future. Plus all the other people there are great. I had my car serviced and they took care of my car. read more

Just bought a Mazdaspeed 3 there a few days back. I usually feel as though I have been ripped off after buying a car. I usually just have this nagging feeling that I somehow got screwed. This is the first time that I have felt really good driving off the lot. I test drove the car and I was very clear that I was waiting for the insurance check to come before I would purchase (I tootled my previous car). I didn't get any pressure to buy that day, I left the lot with a couple business cards and a handshake or two. In the next couple days, I received a crazy deal from another dealer and, while I wanted to go back to Star, I decided that I would drive out to the other dealer. I called Star back and they matched the price and, when I said that I couldn't get over there, they picked me up from work. ...They also beat my credit union's rate so I switched over to their financing. All in all, couldn't be happier. read more

When my sister's car died she was pressed into the market immediately. As a "car guy" I went with her to develop her short list and help negotiate her purchase decision. We decided on the Mazda 3 (over the new Elantra and Civic). The people we met with were all very easy to deal with and professional. We initially made a "deal" for price and payment options with Norm (sales rep) and Paul (manager). Even after putting two different finance options down in writing they let us walk out and think about it - with ZERO pressure. Of course several other dealers we had met with (Mazda and otherwise) called and said they could beat the deal, but when pressed for details all sounded a little "fishy" and distrustful. Even when another Mazda dealer "promised" to beat our quoted price by a few hundred buck, dealing with Norm and Paul just "felt right". We went the next day. Unfortunately niether Norm or Paul were there - but we were assured that the price and deal would be honored . . . and low and behold - it was! Jim pinch-hit for Norm and was solid, friendly and professional. And Rueben the finace manager was about as nice and low pressure as it gets. A top-notch experience. Most Yelp complaints have been about the service dept. Will be sure to follow up when the time comes. read more

Just purchased a 2012 Mazda2 - great condition and low miles - from Star Mazda. My experience with Kyle Groom was excellent! He was very personable and responsive - just made the car-buying process so simple and (dare I say) enjoyable. Star Mazda was actually my second choice because I found a comparable car, slightly lower price, at a more local dealership, but after spending time with Kyle and his demonstration of QUALITY CUSTOMER SERVICE, I went with Star. From the internet inquiry, through the delivery of the vehicle, 5 stars all the way. What really sold me on going with Star was the following (about Kyle): - Timely response to the initial inquiry - Immediate note of thanks after my first visit - Swift action to ensure my satisfaction with the vehicle - Personal delivery of the vehicle to my home Kyle was definitely the reason I bought my daughter's car from Star Mazda. A true gem! read more

I just purchased my Mazda and I have to say that I was completely blown away by the service I received from start to finish and beyond. I worked with Kyle Groom and from the very first phone call to the dealership I was in excellent hands. We were able to complete the entire transaction very quickly and even when I needed to bring my car back for some items that were owed through the deal, there was Kyle. He came to my work and picked up the car, even brought me a loaner car for the day and then when it was finished again he delivered my car back to me at my office. I have to say, I thought service like this was totally lost in today's society. I'm very happy to announce that it lives on at Star Mazda in Kyle Groom!!!! read more

Five stars for Edita! We're new to buying cars in California and went to many other car dealerships but they all had really crappy service, one even overcharged us 10,000$ more!! In Star Mazda, there was none of that! Edita was so warm, friendly, funny, and ready to help us with any questions we had! We've never had better service anywhere else! She has accommodated us and our inquiries on a Mazda CX-5 and she was very honest about anything you inquire about, like she helped us find a really affordable insurance company for our new car! She really went out of her way to help us have a super smooth transaction of the car. She helped us get our new car in no time at all! No weird contracts that you don't understand, only full honesty and awesomeness when you have Edita help you out. read more

I just had the great car buying experience at Star Mazda. I bought a 2016 Mazda 3. They went extra miles to get me the car I wanted. I test drove yesterday and picked up the car today. Mr. John Smith helped me and he was so helpful. He was even on his cell phone texting back and force with me to get the insurance situated. I also met people from the service department, and now I feel good about them taking care of my car. I highly recommend Star Mazda. read more

Star Mazda - My new ride with the best car salesman ever, John Smith. - Car Dealers Near Me - Glendale, California

Would give zero stars. Flat out lied to by two different employees. Bunch of liars. Terrible service dept!!!

I came to test drive a car and ended up driving it off the showroom floor. The sales staff were professional and friendly without pressuring or up selling. They gave me the best price by far. They even beat my broker which other dealers could not. All in all, the whole transaction took less than a couple hours and they went above and beyond to make it straight forward, fast, and detailed. A special thanks to Edward and John. Thank you. I also get all my services done here. Same easy experience. And I look forward to many more Mazdas in my future. read more

David Gomez who Works in the service department was absolutely amazing ! I did not have an appointment, He Fix my mirror and got me out fast. Thank you so much David for great Customer service. read more

I swung by for the 10,000 mile service on my Mazda3. Everyone was super courteous. I came early for my appointment but they were able to fit me in, and I enjoyed the Wi-Fi while I waited. Will definitely come back for future maintenance. read more

I've been a Mazda customer for 10 years and last weekend I had the best experience getting into a new cx-9. Kyle Groom helped my husband and I and I couldn't be happier with the car and deal we got. Thank you Kyle! read more

Dishonest sales process during COVID19. They agreed to sell us a car that they never had to sell us to get a customer. Then they proactively ran our credit to try and lock us into buying a different car since they had already gone through the paperwork. #SHADY! Do not attempt to buy a car from them via the Internet during COVID -- they are admittedly and unapologetically dishonest "because they are trying to run a business during the pandemic" Our conversation with John, the general manager could have been a parody skit on SNL. read more

I would give zero stars but I can't. Bought my Mazda 6 here in November everything was all gravy till recently when I found out they ran my credit 10 different times and I mean hard credit checks that will be on my credit report for 3 years. Worst part is they specifically told me they would do soft a check so it didn't impact me. Needles to say I would never recommend them to anyone and if still decide to buy a car here make sure they don't murder your credit. read more

Just picked up 2016 Mazda CX-9 and had the easiest most comfortable experience possible. We were debating between this car and another car company but our salesman Kyle Groom was so helpful we didn't even have to go check out the other vehicle. I wouldn't even call Kyle a salesman, he's more of a guide, listened and was never pushy, we set the price on what we were conferable with and that's what we walked out with. He was even able to get us a higher model by digging into more savings. Thank you Kyle for the great experience, nothing like we've ever had. read more

I had a great experience buying a pre-owned car at Star Mazda. I was not looking forward to buying a car because my experience at other dealerships was not pleasant. At Star Mazda, I never felt pushed or rushed to buy something I didn't want. Francisco and Ryan were extremely helpful and patient through the whole process. They made buying a car super easy and I would definitely recommend doing business with Star Mazda. read more

Just purchased my first Mazda last week, Kyle Groom, the Internet sales manager is the best! From start to finish he made buying a car not only enjoyable, but easy! Was never once pressured or stressed, and Kyle was very informational! I highly recommend this Mazda dealership! read more