I was at the self printing kiosk and I asked for help from two women working there. The white haired woman barely said a word and told me two things at a whisper, then walked away. I struggling to navigate the printing process and asked for help from a tall brown haired woman, and she said a couple of things I couldn't hear and walked away. Finally my partner came to help, he couldn't figure it out either. The brown haired woman was right next to us, throwing away papers. She looked over, seeing us struggling and didn't even offer any help. She and the white haired woman kept looking over, but didn't help. There was another woman behind us and asked for personal help as we were struggling, and the women working there told her to just wait behind us. Good to know they aren't customer oriented. read more

I was very disappointed with the service I received today at Staples. I asked for help in the card stock area because I needed assistance writing a passage for something very meaningful -- a tribute to my daughter. The associate I approached didn't seem interested in helping and chose not to get up from her chair to assist me. I expected more care and effort, especially for something so important. It left me feeling very disappointed with the level of customer service. 11/12/25! read more

Incredibly rude. No one is ever smiling. They don't acknowledge you when you walk in the door, or when you're waiting in line for 20 minutes just to drop off an Amazon return. Everyone seems annoyed with their job and annoyed that you are there. And I just had a lady today when I was sending back an Amazon return try to rip my box to add something that had fallen out. When I got annoyed with her she said "you already got your return when I scan this so what's the issue". The issue is it's a computer part and I won't get the refund if you ruin the item I'm returning!! read more

I shop here kind of like I shop at Best Buy, just more often. They like to come right at you when you walk in. I'm a shopper who knows what she wants & goes to get it. I don't need my hand held in a store. I'm not sure if they work on commission there, but they act like it. Annoying! Don't get me wrong, it is a friendly staff & they are helpful, but I just don't like that car dealership way of selling me things. Jump me as soon as I enter your store. As for their products, they have an awesome assortment of office/school supplies. I just bought a faux leather chair there. It was $170 on sale for $99. If anything, watch for sales. They seem to have some good ones, & you can often end up getting a better deal there than at a department store if you grab a sale. They also have a VIP card you can get that gives you 5% back on every purchase. Doesn't seem like much, but if you go in to buy electronics or a chair like I did, it can add up. Plus it's free to join, so why not? read more

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Unless you enjoy pain, shop elsewhere! I was told over the phone that I can purchase a laptop over their website and pick it up later in the day since they had many on the shelf, eventhough the site said it will be delivered to the store. After purchasing, I drove 1.5 hours to pickup the laptop only to be told, come back in 3 days when the laptop gets delivered. Yet, they had 10 on the shelf. Horrible customer service! read more

I hate coming to this Staples store unless I absolutely have to. The technology selection outside of laptops and tablets has been reduced to almost nothing since the store's recent remodel, and their prices our way out of line (the wrong way) versus the competition. My sole reason for even coming here today is to get a price match on FOUR items I recently purchased that were cheaper elsewhere. The customer service here is outright deplorable, particularly at the UPS drop-off area (Heaven forbid I want a receipt for my drop-off). I always feel that I'm inconveniencing the staff by interrupting their busy work of standing around if I should ever have a simple question. I'd seriously recommend going to Target or Best Buy down the road for your supply needs to avoid disappointment at almost every single level of your shopping experience. read more

Was told they had a product in stock, I drove 35 minuets to the store. The employees wouldn't leave the registers to look for the item they said they had. They suggested I look for someone else in the store that could help. I'll never come back. Incompetence is inexcusable in customer service. read more

Have done business at the Valpo store recently: The Computer Tech and Copy Center employees are the greatest. I custom ordered my biz cards recently. It was a pleasant experience. My husband brought in his laptop for a diagnosis. All went well. We are very satisfied with this store . Will return for office supplies and paper shredding. Yes, they do that, too! read more

I bought a laptop and service warantee. I had some trouble after a couple months and they just gave me a new one and set it all up again for me. Great service read more

I purchase a Staples shredder and after 4 times using it for light shredding it stopped. I called and an employee told me to bring it In and they would let me exchange it. When I went there they said it was over 14 days and they would do nothing about it. I was never told this. The manager was rude and abrupt with me. They would rather lose a customer than take care of business the right way. Never going there again then.0 stars. The useless shredder was left at the store. No one offered any other options to help me. read more

I'm a small business owner that uses this particular Staples' print services quite often. Even though I would be normally very inclined to use a local small print shop, this Staples' management (Tina and Colleen especially) has really gone out of its way to keep our business through price-matching and by maintaining a consistently high quality of customer service (Patrick!). They are so friendly that I forget I am shopping at a big box store. Highly recommended! read more

It's been good for most part. BUT, get rid of the household stuff and get back to what your supposed to be. Couple of things I've needed they have no more. Replaced by aforementioned. read more

Complete shipping failure. I called the store from Chicago because a package to be shipped from there had not arrived on time. This would have been via UPS. My call was answered by someone apparently new to talking professionally on the phone, after much hemming and hawing I was transferred to the copy center where I was told, "The UPS guy didn't pick it up." I was offered no additional explanation or any potential remedy for the situation. What really kills me is that, using the same email information I received, someone at the store could have seen that the package had never left the store. Long story short: Arrangements now need to be made on the fly to complete this project in time. Nightmare. UPS may want to reconsider what an outfit like Staples can do to their reputation. read more

Pam was very courteous with helping me locate an item in store that sadly is now only available online. Still better phone service that the Terre Haute store I contacted the day before that had me on hold forever and then just hung up. I didn't call back, just went across the street to Officemax. read more

There is a very rude lady there with a gray hair ponytail. Avoid her! Useless, useless and she works Customer Service!

I am a business owner and a staples reward member. I was in desperate need of some toner cartridges and ordered them for pickup. I went to the Valparaiso, IN store and the manager refused to give them to me because my name is not the same as the corporate business name, even though I had the printed email confirmation. I showed my ID and my business card showing that I am the owner of the business and all of the address info matched. She refused. I called the 800 number and got the same attitude. I have spent tens of thousands of dollars with this company over the years. If this is their corporate culture and how they treat their customers, I will take my business elsewhere. I certainly will never rely on the staples in Valparaiso, IN to be there when I need them! read more