My new go to location for Amazon returns. Returning through them is free. UPS is now charging. The clerk is efficient and seemed nice. The wait is long however. There was a long line for Amazon returns while other clerks weren't busy. It would be nice if they pitched in to help. Its always this way here. read more

Staples - Printing Services Near Me - Vacaville, California

See all

The only reason why I would even come to Staples is because Amazon is cutting down on using UPS for returns and there were no other return points offered that are closer. Every UPS store I dealt with in the past for Amazon returns seemed to have the process down: scan the code, package if need to, put some tape, issue receipt. Easy in and out with minimal wait for the most part. As soon as I saw what Vacaville Staples has come down to nowadays, I knew this wouldn't be a similar experience. The space is now split in 2, with the larger part belonging to Dollar Tree. What's left of Staples is small, but somehow still disorganized store. At least there are signs where the Amazon returns are handled, so i walked straight past the registers to reach one unhappy employee dealing with a line of about 5 customers, herself surrounded by multiple boxes. Like a robot, she would ask everyone the same question in an annoyed voice: "how many items?". Once she would scan the code, her body language doesn't even try to hide how much she hates doing this. In between sighs and heavy breathing, I felt like leaving before it was even my turn. Just being in the same space made me feel uncomfortable, like I was doing something wrong. Just as I reached the counter, this Staples employee starts rummaging through boxes and said it will be couple of minutes. Yes, there are still about 4-5 people behind me waiting and the only employee that is handling the returns is moving items to different boxes. Let that register. Once she was finished; same robotic question. She then printed out the sticker, slapped it on the item, and threw it into the box. Finally, asks "any questions?". Hell no, I just want to get out of here. It's a true shame that Amazon is letting Staples handle their returns and that Staples does not care about at least some basic customer service. I'm not sure where this employee's frustration comes from, but taking it out on customers surely will not help her cause. Two stars just because the return showed up as accepted in my Amazon account, but I surely hope I never have to come back here. read more

The store should've never taken on Amazon returns. There are seven people in line for the returns, a lady that is waiting to be helped at the print counter and one person working the checkout. Two employees for the entire store. It's not fault. It's not their fault, it's the fault of the people that do the scheduling. Obviously this is a dying chain when they had to cut the retail space in half, take on Amazon returns and absorb party city. read more

HOW IS THIS PLACE STILL OPEN? Nothing is restocked. Store is a mess. Only 2 workers and both are at the cash register helping other customers. No one on the floor to assist customers looking for products. Look at this huge metal staircase blocking everything in the picture.... Come on. Barely any product actually out on the floor. All the shelves look bare. No one actively restocking shelves with new product. Just close down already. What a waste of my time. This is why Amazon.com is thriving... read more

Staples - EMPTY SHELVES AND DIRTY STORE - Printing Services Near Me - Vacaville, California

I was there today at 1:40. The note on the front door said Amazon returns closed until 2. So I went to the dollar store next door. Came back to staples and waited in line , and finally asked what is going on. I was told the person working that desk is on a conference call and they were hoping would be back by 2. Someone should be coming and more time passed. The lady behind me then asked and was told they should have someone by 3. They don't notify the people in line. NO CUSTOMER SERVICE I was told they don't have budget to keep that area filled read more

I have had to walk out of Staples in Vacaville at least 6 times recently without buying anything because there is no one at the registers. I have been regular customer at this store for years buying all of my office supplies here. It looks to me like this store has turned into an Amazon only, package return, drop off warehouse. I want to support local businesses but unfortunately, today was my last attempt to shop at the Staples in Vacaville. read more

How they could get three stars is beyond me. First they have a terrible selection. Smallest store I've been to. Customer service was practically non-existent. I suggest they all go to Pleasant Hill and be trained. THAT store rocks. My disabled husband had difficulty navigating and had to retrace his steps due to poor signage and staff. Terrible read more

I will avoid doing my Amazon returns here going forward. I was waiting for 15-20mins for them to help me. The young lady mentioned that amazon customers are not staples customers-that they prioritize customers purchasing products before Amazon returns. I had to wait until they had no more customers so they could help me and then they mentioned they don't offer hard copy receipts anymore. That proof of drop off would be emailed to me. read more

Had to ship out a few Amazon packages on a Sunday. There was already a line before the store opened. It moved pretty quickly though. Pretty easy process. Also needed to use the copy center to make some copies and scans. It was a bit of a slow process as there was only one copy machine. The staff were really helpful though! read more

If you're planning to return an Amazon package here, be prepared for a long wait. Every time I've used the Amazon return service at this Staples, there has been a long line, only one employee working the service desk, and no self-service kiosks to speed things up. The entire process is slow and frustrating. It's especially disappointing now that Amazon has reduced its free return options, making locations like this one one of the few free choices. Unfortunately, this store doesn't seem equipped to handle the volume of Amazon returns efficiently. If you value your time, I'd avoid using this location for Amazon returns whenever possible and choose another return option if you can. read more

Just visited the store today and was extremely disappointed in the customer service I received when returning my Amazon packages. When you choose to return things at Amazon, one of the choices you can select is item not in package and they instruct you to drop it off at Staples. What I was returning was still in the Amazon box but because she couldn't tape the box shut the employee Pearl proceeded to take out the parts one by one and place them into a plastic bag instead of just putting the whole box into a plastic bag. She proceeded to do it as slow as possible, and looking at me like I was an idiot who was inconveniencing her day. I would suggest that Staples no longer accept Amazon returns if this is how their employees are going to treat customers that come in. read more

UPS package pickup is very broken. I had a shipment of wine which UPS sent me a notice it was delivered to Staples in Vacaville, California for my pickup. A day after getting notice, I went to Staples and presented the notice to them. They searched but could not find my package. Went back two more days. No luck. The third day they found it. Very poor service. read more

I've gone here three separate times on three separate weeks for Amazon drop off to return some items. However, each of the times I've come they've either ran out of supplies or weren't doing Amazon Returns for the day due to lack of labels. read more

If I could give negative 100 stars I would. I've come here several times for various reasons & today I came in to print out a single page. The worker who was not even helping someone was nearby. First I asked about the computer printing station that I have never used, she impatiently rolled her eyes & told me sarcastically that it works just like a computer. I opted to wait for the copy machine strain as I had used that before. When it was my turn I attempted to print my document, but there was an issue. I politely asked if someone could help walk me through it because I was struggling badly & there were now people waiting in line for me to finish. I started panicking & tried to get the same workers attention. She looked at me & ignored me. I was so stressed I was about to burst into tears of frustration. The two ladies waiting behind me very kindly offered to help me, saying that they know all about how terrible the employees are at this location. All it took was less than 2 minutes of assistance & I was good to go. Why should another customer have to help me when the capable employees are free to help? That lady worker treated me so badly I left so upset. I think she literally had a personal problem with helping me, though I can't imagine why. I don't know her name but she was a heavyweight African American person with a bright red poof of hair on top with shaved sides. The other worker with the dreads locks has helped me before & Is kind. But the red puff woman was horrible, indignant and completely indifferent. Not positive qualities conducive with running a business. I'm so angry about it. You shouldn't treat any person that way regardless of white, black, or otherwise read more

Worst customer service and slowest moving store ever. again I am reminded to never come here again. they employ the smallest number of employees possible and keep people waiting for 15 minutes to check out when no one is in line. Then don't even think about choosing them for amazon returns/ they have one employee scanning returns and line is always wrapping around! read more

Not enough staff to assist. Literally standing at the counter waiting for someone to do an Amazon return. Only two people staffing the store. No acknowledgement of our presence Horrible customer service. Five of us standing in line with absolutely no attention! read more

I had never had a project made and printed before and had no idea of the steps so I brought my computer with me. The store was busy , but Margaret was the perfect model of customer service. She guided me through all the steps , while being attentive to her other customers. She was patient and kind. I had QR codes , she checked to make sure they worked . I highly recommend coming back here. read more

This location continually gotten worse. It seems like they are only in business now to do Amazon.com returns. I went there today to get school supplies for my kid, went to the check out counter to pay but there was no one there. I saw THREE employees on the other side of the store but only ONE was helping a customer. They glanced over and saw me in line but did nothing so I went over to where they were so that I could pay. The gentleman who was helping a customer saw me and asked the other two workers if one of them could help me at the check out counter. It seemed like a battle of who would stay to box Amazon orders and who would go to work check out. The employee who apparently lost the battle ignored me at the counter and went to the check out area. Seeing no one there she walked away until I got her attention. She asked if I needed to check out, I said yes and while she rang me up it was obvious she didn't want to. Staples used to be the store to go to for office and school supplies. At this point if it's not an Amazon return I'll go to Target or Walmart. Even they have better customer service than this place. read more

Stopped here to make some Amazon returns ... lady with glasses gave the worst customer service, was unnecessary rude, maybe she was having a bad day don't know but there's no excuse for the way she talks to people . read more

It's 954 and you're not open yet ?? Come on team I got stuff to print and I was depending on you to be one for all my printing needs and I got a couple packages to return read more

scheduled my prints for pickup and got it when i came in. They're supposed to email you when its ready, but they never did, so i called support then they told me it was ready for pickup. read more

Horrible customer services, we walked to the main register and the staff was at the printing area, the associate saw us but didn't say a word until my daughter walked up to her.... She then rung up my daughter's item and when my daughter said thank you, the associate didn't say anything but walk away. read more

It's staples. I found what I wanted. They were efficient. I got to touch my spiral notebook paper before I bought anything. I was happy.

Recently came in to have a bunch of papers shredded. I called before coming to make sure they had a shredder and to get pricing info. They weigh your papers first then charge $1.29 per pound which wasn't bad in my opinion being that some of these papers I've had for a decade and my little shredder at home would take forever. I had a total of 14lbs of papers that needed shredding. I was charged $18 ish dollars and thought that was a good deal. The employees there were helpful. You literally put your papers in a slot then pay. The shredder is locked so no one can get inside. Overall good experience and whenever I have a huge load like that again I'll be back to shred more. read more

This store has basically turned into an Amazon return store. I went to get something to get laminated. Apparently, there's not anyone to help you in the print shop services. There's only one person taking care of Amazon returns. The one possible person is on break and no one else in the entire store can help you. Seems this store is on its way out. read more

Horrible customer service at this store. If you are in a rush, don't even think about it! The employees see no problem with 10 people in line and one employee being in the restroom with no other employees able to hear in her absence. This is why retail businesses are going under...just plain crappy customer service. Next time, Amazon! read more

Showed up at 450pm on a Sunday. They close at 5pm. About 6 other people were walking up and the employee just waved and laughed at us. This place is a joke. Just an Amazon return spot. read more

I don't go to Staples very often, but I found the need today. I was fortunate enough to have Ana helping me at the Service Desk. What an asset to this establishment! She was patient, professional and helpful. In between helping me, she helped about 3 other customers, without ignoring my needs. It is a Sunday evening and it was important that I get a contract out ASAP. After several tries, in different ways, Ana got it to work!! Thank you Ana! Christine read more

Received a box of monopoly prozm wnba cards from this location thru Walmart delivery upon arrival I opened the package. That was resealed. But damaged. As I opened the box. I noticed each individual package of cards were already opened torn open and missing multiple cards. As each one should have had 4 cards. Most were missing atleast one to two cards as a card collector I was highly upset as I anticipated to receive this item for the first time purchasing. Of course the seller placed item as non refundable or return. This is very bad business and will approach with legal matter if not refunded and returned or replaced with a legit new package UNACCEPTABLE BUSINESS SELL read more

I asked Manager Madi to help me print coupons that had been emailed to my iPhone. Reluctantly, she helped me and then sent me to a self service machine to follow the directions. I have no problem with any of that. However, she failed to mention that she had already emailed (Step 1) of the instructions. So that put me at step two. You can see why I had to ask her for additional help. She finally came over to the machine and walked me through the second & third steps. She informed me that she had also emailed one other coupon. With that information I was able to get through the second and third steps. She went back behind the print counter. Incidentally, there were only two customers in the store. My last question was could she walk me through Step 1. She turned me over to a nice young fella to help me print a third coupon. Unfortunately, after several tries he had to call Madi to complete the three steps. All she had to do was assist me when I first approached her. As a 80 year old (in 2024) I felt there could have been a little more compassion, not to mention basic respect for any customer. It's not like my era. I've owned several small businesses over the years. I know good help has always been hard to find. This manager did not represent Staples in a good way. read more

I was going to leave a review to Austin and I loved that the very first review I saw when this page uploaded was in Austin! I was waiting in line for an Amazon return, the lady in front had a zillion things all separate of course. What impressed me is Austin's great attitude and willingness to help. He seemed so busy taking other orders and trying to get everyone in line help despite being solo staffed with no help. I absolutely believe if he's not a manager already he should be promoted. And if he doesn't want to be a manager he should at least get a raise. I've worked in management and retail for many years and although he's young he has the potential to be a great leader. read more

Jackson was tremendously helpful and thorough. I truly appreciated his assistance and helpfulness. He was willing to go the extra mile. Thx again Jackson. read more

This review is for the print services. I dropped off wedding name cards & a wedding seating chart (PDF) to be printed, my wedding was in 2 weeks from then. They did an awesome job! The name cards were ready in 1 day, and the seating chart (20x30 foam board) was complete in 1 week. (It usually takes 2 days, but they QC'ed the foam board, found a crease, and sent it back to be redone). I really appreciate the attention to detail the staff do with their work. I also like how Erica called me to inform me of the delay. I def will go back to them for anymore print jobs! (most likely soon, since now my sister is getting married in the summer!). Thanks to Erica and her team! read more

I had the pleasure of going to this location today and the service was outstanding! Thank you to Leah, Vlad and Madi you are the best! Also I did bit catch his name but whoever greeted is at the door ave answer some questions thank you great job! read more

I visited the Staples in Vacaville today to turn in some shredding. The employee named Mike, was super, super helpful! Thanks so much!

I rarely visit Staples, but I needed a few things and wound up staying in the store and browsing for about an hour. David helped me with everything I was looking for and even things I wasn't sure about needing lol. He was extremely professional to me and other customers in the store. I was also assisted by Ian with an electronics question and Rose with another general need/question. Everyone I came into contact with was extremely professional, courteous, and helpful. Looking forward to returning for any office supply need! read more

Rebates, rebates, rebates! It's all about saving money and the benefits shopping at Staples have been validated: I bought two reams of paper and the final rebated price will only cost $3.00 per ream~Cool, eh? I had to also buy pen refills for my ink pens: Staples is the only store carrying my ink pens' refill brands; I've had the same ink pen for over two and a half decades and I'm still able finding ink pen refills for my pens . . . Impressive consistency, indeed! The only reason Staples only received four stars is due to their HP printer cartridges costs more than other stores so, I didn't buy my ink refill cartridges here. If Staples buys HP ink cartridges in bulk passing the savings onto their customers, I certainly would buy in bulk. However, I'll just wait until Staples finds a buyer who can obtain lower prices for bulk HP printer ink cartridges. read more

See all

I went in for the first time a few days ago looking for a new printer. As soon as I walked in they greeted me. The printers were right by the entrance where a man named Jason met me and helped me pick the right one for me. He was patient with all my questions. As I was checking out a nice lady named Macie rang me up and told me that the do price match! She helped me save $20 just by price matching then i had a 10off coupon, which made me feel like I got a good deal. My overall experience was good. I'd go there again. I hate going to big stores like Walmart for example for one quick item like that and end up spending a lot of time there unlike staples where I was in and out in like 15 min. read more

Staples - Printing Services Near Me - Vacaville, California

I took my lap top there it was having a lot issues. After several tries finally got it to start working properly

Today we went to Staples to purchase a ink cartridge for our printer. Upon arrival we were warmly welcomed by PAM! The huge wall of ink cartridges at Staples offers quite the selection but it's a bit challenging to find just the one you need! ELIZABETH assisted us immediately and found our cartridge within seconds! She asked us a few questions to determine our needs and helped us select the ideal ink cartridge set! With our mission quickly accomplished, we checked out with PAM who again was very kind, efficient and helpful! Thank you Staples of Vacaville for a great experience thanks to ELIZABETH and PAM! read more