I had never had a project made and printed before and had no idea of the steps so I brought my computer with me. The store was busy , but Margaret was the perfect model of customer service. She guided me through all the steps , while being attentive to her other customers. She was patient and kind. I had QR codes , she checked to make sure they worked . I highly recommend coming back here. read more

Had to ship out a few Amazon packages on a Sunday. There was already a line before the store opened. It moved pretty quickly though. Pretty easy process. Also needed to use the copy center to make some copies and scans. It was a bit of a slow process as there was only one copy machine. The staff were really helpful though! read more

The only reason why I would even come to Staples is because Amazon is cutting down on using UPS for returns and there were no other return points offered that are closer. Every UPS store I dealt with in the past for Amazon returns seemed to have the process down: scan the code, package if need to, put some tape, issue receipt. Easy in and out with minimal wait for the most part. As soon as I saw what Vacaville Staples has come down to nowadays, I knew this wouldn't be a similar experience. The space is now split in 2, with the larger part belonging to Dollar Tree. What's left of Staples is small, but somehow still disorganized store. At least there are signs where the Amazon returns are handled, so i walked straight past the registers to reach one unhappy employee dealing with a line of about 5 customers, herself surrounded by multiple boxes. Like a robot, she would ask everyone the same question in an annoyed voice: "how many items?". Once she would scan the code, her body language doesn't even try to hide how much she hates doing this. In between sighs and heavy breathing, I felt like leaving before it was even my turn. Just being in the same space made me feel uncomfortable, like I was doing something wrong. Just as I reached the counter, this Staples employee starts rummaging through boxes and said it will be couple of minutes. Yes, there are still about 4-5 people behind me waiting and the only employee that is handling the returns is moving items to different boxes. Let that register. Once she was finished; same robotic question. She then printed out the sticker, slapped it on the item, and threw it into the box. Finally, asks "any questions?". Hell no, I just want to get out of here. It's a true shame that Amazon is letting Staples handle their returns and that Staples does not care about at least some basic customer service. I'm not sure where this employee's frustration comes from, but taking it out on customers surely will not help her cause. Two stars just because the return showed up as accepted in my Amazon account, but I surely hope I never have to come back here. read more

How they could get three stars is beyond me. First they have a terrible selection. Smallest store I've been to. Customer service was practically non-existent. I suggest they all go to Pleasant Hill and be trained. THAT store rocks. My disabled husband had difficulty navigating and had to retrace his steps due to poor signage and staff. Terrible read more

I will avoid doing my Amazon returns here going forward. I was waiting for 15-20mins for them to help me. The young lady mentioned that amazon customers are not staples customers-that they prioritize customers purchasing products before Amazon returns. I had to wait until they had no more customers so they could help me and then they mentioned they don't offer hard copy receipts anymore. That proof of drop off would be emailed to me. read more

I have had to walk out of Staples in Vacaville at least 6 times recently without buying anything because there is no one at the registers. I have been regular customer at this store for years buying all of my office supplies here. It looks to me like this store has turned into an Amazon only, package return, drop off warehouse. I want to support local businesses but unfortunately, today was my last attempt to shop at the Staples in Vacaville. read more

I've gone here three separate times on three separate weeks for Amazon drop off to return some items. However, each of the times I've come they've either ran out of supplies or weren't doing Amazon Returns for the day due to lack of labels. read more

Just visited the store today and was extremely disappointed in the customer service I received when returning my Amazon packages. When you choose to return things at Amazon, one of the choices you can select is item not in package and they instruct you to drop it off at Staples. What I was returning was still in the Amazon box but because she couldn't tape the box shut the employee Pearl proceeded to take out the parts one by one and place them into a plastic bag instead of just putting the whole box into a plastic bag. She proceeded to do it as slow as possible, and looking at me like I was an idiot who was inconveniencing her day. I would suggest that Staples no longer accept Amazon returns if this is how their employees are going to treat customers that come in. read more

Not enough staff to assist. Literally standing at the counter waiting for someone to do an Amazon return. Only two people staffing the store. No acknowledgement of our presence Horrible customer service. Five of us standing in line with absolutely no attention! read more

This location continually gotten worse. It seems like they are only in business now to do Amazon.com returns. I went there today to get school supplies for my kid, went to the check out counter to pay but there was no one there. I saw THREE employees on the other side of the store but only ONE was helping a customer. They glanced over and saw me in line but did nothing so I went over to where they were so that I could pay. The gentleman who was helping a customer saw me and asked the other two workers if one of them could help me at the check out counter. It seemed like a battle of who would stay to box Amazon orders and who would go to work check out. The employee who apparently lost the battle ignored me at the counter and went to the check out area. Seeing no one there she walked away until I got her attention. She asked if I needed to check out, I said yes and while she rang me up it was obvious she didn't want to. Staples used to be the store to go to for office and school supplies. At this point if it's not an Amazon return I'll go to Target or Walmart. Even they have better customer service than this place. read more

Stopped here to make some Amazon returns ... lady with glasses gave the worst customer service, was unnecessary rude, maybe she was having a bad day don't know but there's no excuse for the way she talks to people . read more

scheduled my prints for pickup and got it when i came in. They're supposed to email you when its ready, but they never did, so i called support then they told me it was ready for pickup. read more

It's 954 and you're not open yet ?? Come on team I got stuff to print and I was depending on you to be one for all my printing needs and I got a couple packages to return read more

Horrible customer services, we walked to the main register and the staff was at the printing area, the associate saw us but didn't say a word until my daughter walked up to her.... She then rung up my daughter's item and when my daughter said thank you, the associate didn't say anything but walk away. read more

It's staples. I found what I wanted. They were efficient. I got to touch my spiral notebook paper before I bought anything. I was happy.

This store has basically turned into an Amazon return store. I went to get something to get laminated. Apparently, there's not anyone to help you in the print shop services. There's only one person taking care of Amazon returns. The one possible person is on break and no one else in the entire store can help you. Seems this store is on its way out. read more

Showed up at 450pm on a Sunday. They close at 5pm. About 6 other people were walking up and the employee just waved and laughed at us. This place is a joke. Just an Amazon return spot. read more

Horrible customer service at this store. If you are in a rush, don't even think about it! The employees see no problem with 10 people in line and one employee being in the restroom with no other employees able to hear in her absence. This is why retail businesses are going under...just plain crappy customer service. Next time, Amazon! read more

Recently came in to have a bunch of papers shredded. I called before coming to make sure they had a shredder and to get pricing info. They weigh your papers first then charge $1.29 per pound which wasn't bad in my opinion being that some of these papers I've had for a decade and my little shredder at home would take forever. I had a total of 14lbs of papers that needed shredding. I was charged $18 ish dollars and thought that was a good deal. The employees there were helpful. You literally put your papers in a slot then pay. The shredder is locked so no one can get inside. Overall good experience and whenever I have a huge load like that again I'll be back to shred more. read more

Received a box of monopoly prozm wnba cards from this location thru Walmart delivery upon arrival I opened the package. That was resealed. But damaged. As I opened the box. I noticed each individual package of cards were already opened torn open and missing multiple cards. As each one should have had 4 cards. Most were missing atleast one to two cards as a card collector I was highly upset as I anticipated to receive this item for the first time purchasing. Of course the seller placed item as non refundable or return. This is very bad business and will approach with legal matter if not refunded and returned or replaced with a legit new package UNACCEPTABLE BUSINESS SELL read more

I don't go to Staples very often, but I found the need today. I was fortunate enough to have Ana helping me at the Service Desk. What an asset to this establishment! She was patient, professional and helpful. In between helping me, she helped about 3 other customers, without ignoring my needs. It is a Sunday evening and it was important that I get a contract out ASAP. After several tries, in different ways, Ana got it to work!! Thank you Ana! Christine read more

I was going to leave a review to Austin and I loved that the very first review I saw when this page uploaded was in Austin! I was waiting in line for an Amazon return, the lady in front had a zillion things all separate of course. What impressed me is Austin's great attitude and willingness to help. He seemed so busy taking other orders and trying to get everyone in line help despite being solo staffed with no help. I absolutely believe if he's not a manager already he should be promoted. And if he doesn't want to be a manager he should at least get a raise. I've worked in management and retail for many years and although he's young he has the potential to be a great leader. read more

I asked Manager Madi to help me print coupons that had been emailed to my iPhone. Reluctantly, she helped me and then sent me to a self service machine to follow the directions. I have no problem with any of that. However, she failed to mention that she had already emailed (Step 1) of the instructions. So that put me at step two. You can see why I had to ask her for additional help. She finally came over to the machine and walked me through the second & third steps. She informed me that she had also emailed one other coupon. With that information I was able to get through the second and third steps. She went back behind the print counter. Incidentally, there were only two customers in the store. My last question was could she walk me through Step 1. She turned me over to a nice young fella to help me print a third coupon. Unfortunately, after several tries he had to call Madi to complete the three steps. All she had to do was assist me when I first approached her. As a 80 year old (in 2024) I felt there could have been a little more compassion, not to mention basic respect for any customer. It's not like my era. I've owned several small businesses over the years. I know good help has always been hard to find. This manager did not represent Staples in a good way. read more

Jackson was tremendously helpful and thorough. I truly appreciated his assistance and helpfulness. He was willing to go the extra mile. Thx again Jackson. read more

I had the pleasure of going to this location today and the service was outstanding! Thank you to Leah, Vlad and Madi you are the best! Also I did bit catch his name but whoever greeted is at the door ave answer some questions thank you great job! read more

I visited the Staples in Vacaville today to turn in some shredding. The employee named Mike, was super, super helpful! Thanks so much!

This review is for the print services. I dropped off wedding name cards & a wedding seating chart (PDF) to be printed, my wedding was in 2 weeks from then. They did an awesome job! The name cards were ready in 1 day, and the seating chart (20x30 foam board) was complete in 1 week. (It usually takes 2 days, but they QC'ed the foam board, found a crease, and sent it back to be redone). I really appreciate the attention to detail the staff do with their work. I also like how Erica called me to inform me of the delay. I def will go back to them for anymore print jobs! (most likely soon, since now my sister is getting married in the summer!). Thanks to Erica and her team! read more

I rarely visit Staples, but I needed a few things and wound up staying in the store and browsing for about an hour. David helped me with everything I was looking for and even things I wasn't sure about needing lol. He was extremely professional to me and other customers in the store. I was also assisted by Ian with an electronics question and Rose with another general need/question. Everyone I came into contact with was extremely professional, courteous, and helpful. Looking forward to returning for any office supply need! read more

I dropped off 30 ink cartridges about three weeks ago of which they told me they could only give me 20 in credit for the recycling program. Two days ago I dropped off 20 and they told me they could only give me 10 credits. Today I went in to use some of my recycling credit and was told by the MOD, Michael, that I had to buy $30 worth of ink to receive any credit because there was nothing showing in the system. I told him there has never been any kind of communication about that in all the time I've dropped off cartridges. They have let me drop off 50 cartridges before they bother telling me that. I told him that he would be losing my business in the future and he said, "Have a nice day ma'am". I told him he obviously gets paid the same whether he helps customers or not and he just stood there and looked at me. Word of mouth can be detrimental to any local business and my word-of-mouth from here on out will be nothing but negative. read more

Rebates, rebates, rebates! It's all about saving money and the benefits shopping at Staples have been validated: I bought two reams of paper and the final rebated price will only cost $3.00 per ream~Cool, eh? I had to also buy pen refills for my ink pens: Staples is the only store carrying my ink pens' refill brands; I've had the same ink pen for over two and a half decades and I'm still able finding ink pen refills for my pens . . . Impressive consistency, indeed! The only reason Staples only received four stars is due to their HP printer cartridges costs more than other stores so, I didn't buy my ink refill cartridges here. If Staples buys HP ink cartridges in bulk passing the savings onto their customers, I certainly would buy in bulk. However, I'll just wait until Staples finds a buyer who can obtain lower prices for bulk HP printer ink cartridges. read more

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I went in for the first time a few days ago looking for a new printer. As soon as I walked in they greeted me. The printers were right by the entrance where a man named Jason met me and helped me pick the right one for me. He was patient with all my questions. As I was checking out a nice lady named Macie rang me up and told me that the do price match! She helped me save $20 just by price matching then i had a 10off coupon, which made me feel like I got a good deal. My overall experience was good. I'd go there again. I hate going to big stores like Walmart for example for one quick item like that and end up spending a lot of time there unlike staples where I was in and out in like 15 min. read more

Staples - Printing Services Near Me - Vacaville, California

Today we went to Staples to purchase a ink cartridge for our printer. Upon arrival we were warmly welcomed by PAM! The huge wall of ink cartridges at Staples offers quite the selection but it's a bit challenging to find just the one you need! ELIZABETH assisted us immediately and found our cartridge within seconds! She asked us a few questions to determine our needs and helped us select the ideal ink cartridge set! With our mission quickly accomplished, we checked out with PAM who again was very kind, efficient and helpful! Thank you Staples of Vacaville for a great experience thanks to ELIZABETH and PAM! read more

I took my lap top there it was having a lot issues. After several tries finally got it to start working properly

I took a camera manual to be coil bound. That was all they had to do. Well the first guy messed up punching the holes so that ruined 1/2 of the booklet. Then he tried to copy the ruined pages. Too much for him to handle so he asked that I leave the materials to be work on. I offered to provide a .pdf file to make it easier. Went back after two days and the booklet was ready, EXCEPT, once again the pages were not coil bound correctly. Alex (not the original person who helped me) said that the quality control was poor and they would redo the project for me. Without going into detail, a simple task of coil binding a preprinted booklet was too much for Staples to handle. Perhaps making copies is their forte. But I certainly wouldn't trust any other task to them. read more

Tyler went over and above designing our banner. He was very personable and polite and all around great. Thank you Tyler for a fantastic job. We are so pleased with the outcome. read more

I used a Groupon to purchase Christmas cards and went into the store to upload my photos and design them. Tyler and Cory were extremely helpful and friendly, they helped me craft the Christmas cards of my dreams! Their system had been down all day, at no fault of their own, and they were extremely apologetic for this. They gave me feedback on my many questions I had about the kiosk system, and even gave me advice on how to position my photos to make my Christmas cards more aesthetically pleasing. These two are truly printing whizzes and were so knowledgeable about their products and services, all while being so personable! I highly recommend them for all of your printing needs!! read more

Went in to the copy center 10 minutes before closing where I found four employees shooting the breeze, one actually sitting and leaned back in a chair, hands behind his head; asked for copies on card stock and they looked at me like I was crazy. The manager said,"We can do it as an order for tomorrow because we shut down the machines, but you should go to Fedex Kinkos." Really? There are four employees doing nothing and telling me to go to their competitor. Nice, don't mind if I do. 7/8/16 8:55pm. read more

5 Stars for one of the associates by the name of Gabe! He was very helpful to me and a friend. He walked us to the product we were looking for and offered to carry it up to the register and walked it to our car. He really went above and beyond with a polite, professional, and positive attitude. Thank you Gabe! read more

Unfortunately, there is not an option for "no stars" for my experience at Staples. I went to Staples this past Monday to purchase sheet protectors. I was the only customer in the store at 2:00 pm. There were two sales staff behind the register area, and both were talking about how to ring something up. I waited patiently with my daughter. A couple of minutes passed and I still had not been greeted by either of them. A sales staff from the copy center came over to ask one of the others how to do something and he actually left without acknowledging me, without even a sideways glance in my direction. My daughter looked at me and she was confused as to why we still had not been assisted. Even the other person behind the register looked at the one who had just left and he seemed confused as to why he didn't ring me up. I decided at this point that my money just wasn't good enough for Staples, so I put down the package of page protectors, and as we walked out of the store the remained salesperson said, "Sorry about that." I won't be back. read more

I should have read the reviews about their screen repairs before coming in. My iPhone screen was cracked so I came in here right as the store opened and dropped off my phone. About three hours later I was notified that my phone was ready for pick up. On first sight, it looked fine. Shiny and new. But then I start flipping through it and the interface is noticeably different. The screen has an odd blue tint and as I scroll through web pages, there's a noticeable blur. I let the tech rep know and he tells me to come back in 10 minutes when the guy who "fixed it" comes back from lunch. I come back and he's dealing with a complaint from a customer who is unhappy about a laptop repair. After waiting a while, the rep looks at my phone and says it looks normal. I tell him the color is off and he says it looks normal to him. "We've never had an issue with that before." He says he can replace it "in case it's defective" but it looks normal to him and probably won't change anything. He tells me to take it home, use it, and if it still feels off, to bring it back and he'll replace it. I take it home, compare it against other phones, and it's very obvious there's a color difference. This is also when I begin noticing the blurriness and issues with responsiveness. I call the store and tell the manager I'm really not happy with the end product and I don't want to spend another 3 hours waiting for another repair. He tells me it will take 1.5 hours this time. I don't have time for that - as part of my job, I need to color correct images on my phone constantly. I work an hour away, so I can't drop it off and pick it back up at the end of the night. Since Sunday was the only day I could get it fixed in time for work, my only option is to get a new phone on Monday morning. I ask for a refund and he tells me I can come in, get the cracked screen re-replaced and then he'll give me a refund. That's beyond ridiculous - they botched the repair, wasted 4 hours of my time, and think a refund and a broken screen are the answer? He kept insisting that no one had ever had an issue with their phone repair service, when clearly people have complained about it on here. The solution was beyond absurd. If you ever have a cracked iPhone screen, take it to the Apple store. Staples either uses a sub-par replacement screen or their technicians don't know how to apply it properly. In any case, don't count on them to fix it. Your electronics or their screw-ups. read more