They took my phone a after their cut off time and still had it ready early. The young man was so…read morenice and helpful. I would use them again.

From the owner: We Provide Mobile service as well as at our Locationread more

I was greeted by the owner who was not just amenable and professional but a genuinely nice guy. I…read morehad my iPhone 6 screen replaced (it had been dropped from a balcony...) and he swapped it out in under 10 minutes. Great experience, would go back.

Store provided an estimate of a flat fee of $50 to replace my outer screen. Went to the store they…read morewanted a $50 deposit, which I paid. Came back for the repair they had ordered the wrong screen. When they got the correct screen I went back for the repair, was charged another $278. That's $328 total to replace the outer screen on a Motorola razr 2025 ultra. These people are thieves. Avoid like the plague.

I came into PhDFix roughly a week ago after my laptops display for some reason stopped working,…read morewasn't sure why. Within 4 days he gave me a rundown on what parts needed replacement and an estimate of how much the work would cost. It was a motherboard replacement for 650 for my gaming laptop. I came to write this review because many people don't want to write positive reviews about such a large expense, that was their own fault of doing. The guy was extremely kind and listened to what I said about the laptop. He said it would take roughly a week to fix and it was done in a week and a day. No complaints. I started with a nonfunctional laptop and I walked out with a laptop that was fully functional and felt brand new. Thanks so much!

Avoid. Bait and switch, uses faulty (even visibly cracked!) replacement parts (scrounged from…read morebroken computers/phones), damages other parts of your machine in ways that aren't evident right away (replaced screen, damaged track pad somehow), voids warranty, doesn't stand by his word on anything (when something is going to be finished, total cost, type of part to be used). Just not worth it at all. First clue should have been the state of the shop. No computer repair shop should be covered in that much dust!

If you enjoy paying for a "free" diagnosis and doing all the follow-up yourself, The Fix is the…read moreplace for you. I dropped my iPad off at The Fix in Towson Mall on Friday because I was on a tight deadline and needed it fixed before an upcoming flight. I showed them the error code and logs and explained that I suspected a battery issue. I specifically asked if they could test it with a known-good battery. I was told they needed to order a battery, diagnose the problem, contact me Saturday or Sunday at the latest, and have the iPad ready for me Monday. Sounds reasonable, right? Apparently, that was the fictional version of events. I eventually had to call them myself a hour before closing on Sunday just to find out what was happening. I was told they would know Monday -- conveniently, the same Monday I was originally supposed to have my repaired iPad back. Monday arrived. Still no call. I called them two hours before closing. They told me they needed to test the device and would call me back in an hour. An hour later, they called and said they "think" it's the motherboard. I asked whether they had actually tested the battery, since the error code on the device pointed toward a possible battery issue and that was specifically what I had asked them to investigate. That's when things got interesting. They told me the battery was fine and that "Google and AI don't know anything." Fair enough. I'm not expecting Google or AI to diagnose my iPad. That's why I brought it to a repair shop. The problem is that when I dropped off my device, I asked and they agreed (hence they ordered a battery) to try a test battery, they explained that would require opening the iPad. So apparently the highly sophisticated diagnostic process consisted of... not opening the iPad. In other words, the test I specifically requested and was told they would perform apparently hadn't been performed at all. I was then told they would need another week for someone to look at the motherboard. Unfortunately, my flight wasn't interested in waiting for their specialist. I told them I'd simply pick up my iPad and take it somewhere else. Then I was informed that my iPad had been moved to another city and I would have to wait until the next day to get it back. TLDR: Dropped it off Friday. Promised an update Saturday or Sunday. No update. Promised it would be ready Monday. No update. I had to call them myself. The requested battery test apparently wasn't performed. They couldn't provide a diagnosis within the promised timeframe. They then needed another week. My device had been moved to another city without me apparently being informed. And I was charged $70 for a diagnosis, despite their website stating that diagnostics are free. When I picked up the iPad Tuesday, I asked for the $70 back because, among other things, their website says diagnostics are free. I was told I needed to speak with the owner. So I called the owner expecting a simple conversation. Instead, he told me the diagnostic fee was non-refundable, and said he didn't care what his website says and hung up on me. That's certainly one way to handle customer service. I completely understand that a repair shop may not be able to fix every device and that some repairs take longer than expected. That's not what bothers me. What bothers me is being given a specific timeline that wasn't remotely followed, receiving no proactive communication, apparently not having the requested diagnostic work done, having my device sent to another city, being charged a fee their own website says is free, and then being treated like I'm the problem when I question it. Apparently at The Fix, "diagnosis" means charging you $70, not actually opening the device, telling you Google and AI are wrong, guessing it's the motherboard, keeping your iPad for several days, sending it to another city, and then hanging up when you ask about the charge. Save yourself the time and frustration. If you're on any kind of deadline, I would strongly recommend taking your device somewhere else.

From the owner: Cracked screen got you down? Don't sweat it! The Fix at Towson Town Center in Towson can get your…read morephone looking and working like new in no time. We offer top-notch repairs for all your mobile devices, from iPhones and Samsungs to tablets and laptops, at competitive prices. Need a screen replacement? We've got you covered. Water damage giving you a headache? No problem! We can even fix that cracked back glass and recover your precious data. Most repairs are whipped up in just 30 minutes, so you won't be disconnected for long. Ditch the stress and experience the Fix's difference - fast, high-quality repairs that won't break the bank.

My van wouldn't start twice in a week. The second time was at five o'clock on a Friday. I quickly…read morescrambled to find a place that was still open and could help me. Enter, Batteries Plus. One call and I had a battery reserved. After a jump I drove right to the store. They directed me around back and changed my battery while I waited. They suggested a 15-30 minute time frame and, despite the difficulty of my van's battery setup, were finished right around 30 minutes. My van has been running (and starting) smoothly since. Looking for a quick fix to a battery issue? Batteries Plus just might be the place for you.

Friendly and helpful staff. Didn't try to upsell me on the products. Explained the differences and…read morelet me make the choice. Have been here 2x for car batteries and both experiences were easy and they were able to take care of of my issue quickly.

These folks were a great help, straight forward and on point. Simple process and very friendly…read more Informative amd thoughtful and will to put in the work to find the issues on your devices... unlike the big wing phone companies who try amd sell you how much they care but when you come to them with a problem they try to get you to buy a mew phone and then look at you like you're stupid... These folks are legit, I'd come to them with any issues in any of my devices from cell to laptop.

Terrible experience at uBreakFix…read more Last Friday, I was referred to this store by Samsung to fix a minor cosmetic issue with my fold phone's inner screen. It had a bubble on the fold screen, but the phone was still fully functional. I thought they would use some technique to smooth out the bubble. Instead, they told me I needed to pay $76 to replace the screen protector. I was hesitant at first, but the service rep was polite and convinced me it would be worth it, so I agreed. Two hours later, just before the store closed, I picked up my phone. The service rep turned off my phone and reassembled the outer case for me, which seemed fine at the time. But now I realize why he might have done that. When I got home and opened the inner screen (the outer screen was working normally), I noticed the inner screen was damaged. The touch functionality wasn't working, and there was a black spot along the center fold. The inner screen was no longer functioning properly. I called the store right away but got no response because they had closed. The next day, I returned to explain your store was supposed to fix my phone, but instead, it seems like you made it worse and damaged the inner screen. The service rep then suggested replacing the inner screen protector again, but I explained that the damage they caused wouldn't be fixed by just changing the protector. He agreed and said he would contact the manager, who would call me by Saturday or Monday. However, I never received any call from them. Frustrated, I went back to the store again. The service rep then told me I would need to replace the entire inner screen for about $600, but he would still need to talk to the manager about something--though I wasn't sure what. 2 days later, the replacement part had already arrived, but they hadn't even bothered to call me. I had to call them to find out When I arrived to get the screen replaced, they told me I had to pay the full $600+ cost, and despite confirming several times, they insisted they weren't responsible for the damage to the screen. I asked, "So my screen was working fine before, and now I have to pay over $700 to fix a problem you caused?" The service rep just smiled and said the manager would contact me the next day, but repeated that they were not responsible for the damage. The whole experience was awful. They smile at you like it's no big deal, but it only made me feel worse. It's been a terrible week dealing with this store

As quoted, quick and easy. Phone was repaired with ease within 20 minutes. Crisis averted!!!. I…read morehave gone here twice and my fiancé had his google phone repaired here as well. They even fixed my camera!! VERY pleased. Will return if my phone screen becomes damaged once more. Thank you cellphone repair Gods!!

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

So happy and grateful to have found Gadget Guru! Our DJI Mini 2 drone had a bad accident and…read moreneeded multiple repairs that we didn't feel confident enough to do ourselves. There was a consult/diagnosis fee, but they count this towards your final repair cost at the end, so it's free as long as you are getting your item fixed. Gadget Guru was able to fix our drone for less than the cost of having to buy a new one and we are so excited to have it back and running again :) There were unexpected delays in supplies of drone parts which we would have experienced ourselves as well (the times we live in). They reliably called with updates and thanked us for our patience. Great communication regarding what they found to be wrong and what they would be replacing to fix the problem, with time estimates as best they could :) I will definitely be a return customer with any other electronics in need of repair. Friendly, courteous service, with business hours late enough I can still reach them after work when needed. Completely recommend the Columbia Gadget Gurus :)

For the amount they charged me they left lots of damage behind and then used my spare propellers…read morethat I forgot to take out the box instead of ordering new ones and then didn't even bother to fix some of cracks and replace the back left propellers that was still cracked. So overall not good value. But I can say they atleast take the amount of time they say they will and give updates so good customer service. Final verdict good customer service lack luster overall job.

Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.