I like this Staples, but they won't go out of the way to treat you right. The $2 per cartridge "reward" is awesome because you can accumulate 3 months worth (at 10 x month x $2 each) and cash in $60 of free money. read more

I never thought I would write a review for Staples, but the amount of service I received when I needed help I cannot disregard. When I had a shipping error with UPS, David took immediate action when I explained to him what was going on. He followed up with me and ensured that my package got back to me and did everything he could on his side to help. Although I live in Petaluma and have a Staples right next to me, I have no problem shopping at the store because of his dedication to customer service. read more

There should be a way to give this store multiple reviews. Often, they have good inventory on good products. The negative I've found relates to their service contracts. We bought a discounted printer. The staff offered a 3-year protection plan. Cool! That way we know we'll get 3 years of service from it. Sure enough, 14 months in, the printer fails. The service company doesn't even try to repair it. They just refund the purchase price -- leaving us without a printer and $100s of unusable cartridges. Sure, that's in the text, after all the stuff about the things they cover: All Mechanical / Electrical, 100% Parts and Labor, Power Failure, Button Failure, Screen Failure, WiFi Failure, Free 2-Way Shipping. Staples can find a better partner for warranties! read more

Holy goodness the customer service in this place is awful!!! I placed an order for same day pickup. I called 5 hours later & no one knows what I'm talking about. Not only do they not know, but they refuse to spend minimal effort trying to help me, just to assure me the order was received and it will be ready by whenever. Staples call center is closed. The 'order status' link on the email they sent me is broken. No one cares. It's my problem. I ask to speak to a manager & was placed on hold for 17 minutes. Literally. I finished my grocery shopping. I hung up & called back. Explained my issue to another employee. Was on hold again for 9 minutes. Hung up. Called back. FINALLY a manager was able to tell me my order will be ready by 8:30pm. read more

The only other office supply store other than Office Depot. I thought I would give it a try since the prices are really high at Office Depot and there isn't much of a selection there. Staples has a little better selection of stuff, but their prices are insane as well. I had a bad experience with a cashier that skipped the email receipt selection when I was checking out and she offered no way of resolving it. I had her redo the whole order and finally I was able to have the system email a receipt. I check the spelling of my email address and verified it was correct 2 twice but never got the email receipt. After 5 mins I went back into the store and had to the get the paper receipt. Really bad experience. Probably will never go their again. read more

Worst customer service. Had to call out to see if anyone worked there. Seriously, I will never return to this store or would I recommend it to anyone. Super slow checkout, I've been in line for about 15 minutes. Same customer, do they hire from the lowest pool of potential employees read more

Yet another disappointment at Staples again today. I stopped by to buy a couple of small flash drives 16GB, which Staples did carry and were in stock, or at least the 2 pack was, and that is what I wanted. 2 Flash drives. Staples had a policy, once upon a time, that if you found a better price for an item, they would match that price. I showed the first person I spoke with, I believe she was the store manager, and told her that I needed 2 flash drives and showed her the product description offered by Best Buy. Best Buy offered the same brand, same everything, flash drive as Staples, but sold them individually, for $4.99, so buying two would be just under $10.00 plus tax. Staples did carry the exact, same everything, in a two pac, but they were asking $19.99. The manager and a guy named James I spoke to at Staples, Cleveland Location, in Santa Rosa, said flat out "no." They would not honor any price guarantee. James went as far as to tell me that those were all being phased out as no one wanted that small of capacity flash drives any longer. Really? James must not do many projects that involve sending flash copies to others. Whatever the reason was, it was the final nail in the coffin for my shopping at Staples. Best Buy is leagues ahead of Staples, its like comparing a limousine and a bus pass. I think I will go first class and stick with Best Buy bye Staples, not that Staples will probably be around that much longer anyway. read more

Staples - Two flash drives, sold separately at Bast Buy. Sold as 2-Pac at Staples for more $$$ - Shipping Centers Near Me - Santa Rosa, California

Ugh. I used to LOVE this store. I suppose that's why I occasionally receive $10 off coupons, due to the amount of money I've spent here. Today was the WORST!! I went in, knowing exactly what I wanted to use my $10 coupon on. I was in a hurry, so I navigated right to the printable label aisle. There, I found one remaining package of the product I wanted. Unfortunately, said package had been opened, damaged, and sheets pilfered from it. I took it and two smaller packages of the same labels to the checkout, hoping they could work something out for me. After first being told to wait while the customer behind me was helped, the cashier went to look for another package of labels. He was unable to find more, so I told him I would just buy the two smaller packages, although it wasn't economically as good a deal. When he rang me up, the system wouldn't accept my coupon because the labels were BOGO 50% and the coupon wasn't eligible on sale items. By now Assistant Manager Chester had been called over. Wow, was he not schooled in customer service! He was rude, cold, and when asked if he could make this right for me, he flat out said, "No". Why? Because the company may stand to lose money on the transaction!! He actually justified to me why he could call one package "damaged", but couldn't use label sheets from another package to make mine complete and call the OTHER package "damaged". He honest to God said its because the store wouldn't get as much money. Way to accommodate the customer, Chester! Nice work. Remember, how I was in a hurry? Forty-five minutes later on the only day I was able to shop without my three small children, I walked out of this store empty handed, with elevated blood pressure, and no labels for my son's 7th birthday party! Next time I'll go to Office Depot. read more

This is a review for Jessica in the print center. I've never actually shopped at this staples very often so I can't say what any other experiences have been like but today was just wonderful. I came in at the last minute needing to print out some shipping labels and was having a hard time figuring out the pages and Jessica was incredibly helpful. She was so polite and so fast I was in-and-out of there in just a few minutes and on with my day. I will definitely recommend this as a printing location to people in the future! read more

Worst experience! Do not trust Santa Rosa Staples computer salesmen, or Marcus or Chester, the managers of this store. I bought a total lemon HP laptop with bad hard drive and a host of other outstanding problems. Turns out the $200 Square Trade insurance I was sold was totally bogus and didnt cover it. Do not buy the insurance they tell you is a "no brainer", its a total rip off and does not offer what they tell you it does. They flat out lie to make the sale. Marcus and Chester made promises they did not keep and then lied to cover their butts on all fronts. Finally escalated to Office of the President only to be made more broken promises, by the escalation department. I am out over $900 (including $300 to diagnose and fix) and am still stuck with an unusable computer. I finally contacted a lawyer today and am beginning to expose their fraud on social media. Do not trust the people working in this store they seriously lack integrity! read more

Came into this Staples needing one item. Walked in and could find no one on the floor to help us. Walked around looking for the product about 10 minutes with no help in sight. We finally found someone and asked them for what we're looking for. Blank stare. We explained what it is and they reply, "I don't know. Ask (person's name). He should be over there. (Pointing across the store.) We walk over, "Are you (________)?" "Yes." Blank stare. "Can I help you?" Yes, we're looking for Quickbooks checks." "I don't know. If we have them they'll be (pointing) over there around Aisle 7. We go to Aisle 7, 8, 9. Nothing. We see another person. "Hi, we're looking for Quickbooks checks. The kind you can print out." Blank stare. "Ummm. If we have them, they'd probably be in the Specialty paper section over there (pointing)." We walked over and found nothing. We decided to walk down every aisle of the store just in case they did have them and we overlooked them. Nothing. A word of advice for this location: When a customer comes into the store and asks you for a product if you don't know what it is. Say that. Look it up. Find out if you carry it. Don't point them around the store as if they're on some sort of treasure hunt to find something you have no idea what it is, let alone if you carry it in store. I'm from out of town and I don't know what stores in this region carry. Most people don't want to have to "seek" the products they are looking for when they walk into a store. On the flip side, I left the store and called the Office Depot 15 minutes away to save time and they were not only familiar with the product, but the person that answered also happily informed me that they'd just received a new shipment of the latest version of Quickbooks checks. In my humble opinion, save your money and time and shop at the closest Office Depot to this Staples location. read more

I made business cards and flyers online to pick up at the store. It was easy to do and although I haven't done it much l, I thought very affordable. I did order 100 flyers and I wish they gave you something to hold it in other then a a brown paper bag. The top and bottom few got crumpled while driving. read more

5 stars for the copy center! Jessica is wonderful and knows her stuff! Very happy with my copy project I needed done that another center couldn't do/understand. Will go back here with future projects for sure! read more

Steer clear of this store unless you want your blood pressure raised and your back to hurt. It took 30+ minutes standing in front of a printer with several employees wandering by and saying they would be right back or one guy who looked like a manager who just looked at his shoes the whole time. Once we convinced them to let me pay $250 for a printer a supervisor crawled out of an office to "especially help" us. She was all sunshine and apologizes and then handed me my receipt and went back to play DoodleJump or CandyCrush or maybe Words with Friends with the clerk in the copy center, who spent the entire 40+ minutes playing on her phone. Now I have a 54 pound printer sitting on the checkout counter and nobody would help take it outside. The manager looking guy was hiding at another desk and the one employee who helped us was buried in customers, though he did say " I will help you in a minute". Minutes must be longer at Staples. So, I have a printer and a hurt back..... Next time I will stick with Office Depot where they have a lot less problems. read more

David is an awsome manager who helped me above and beyond. Thank you David for a stress free experience with your store.

Staples is not disability-friendly. This is a sour review for Staples, and 5-Star review for Corrick's on 4th St., downtown Santa Rosa, which ended up providing me GREAT service. I have shopped at this neighborhood Staples regularly, since the store opened, in addition to Corrick's. Generally I have gotten good to great service at Staples. Today was different. I am disabled, with disabled placard, have a recent painful hip injury, and have barely been able to drive, let alone get in and out of my car more than once a day, for several weeks. I couldn't wait any longer for a print cartridge, and can't drive and walk in to access my PO box to have one mailed to me. I also don't want to use my debit card online, for security reasons. Until I can arrange for help through my insurance, I'm stranded. At other Santa Rosa stores, I've been calling from the parking lot, asking if a clerk could come help me. At every store, the managers and staff have been so nice and accommodating. I've really appreciated it. Except for Staples on Cleveland Ave. Yesterday, I tried calling from the parking lot. The manager on duty said they were too short-staffed on the weekend to help, and to come back today, when an employee could help at my car. I came back today, called, and waited 10+ minutes for a person to pick up. The clerk said she'd help, then hung up or disconnected me. Waited 10 minutes for clerk to appear outside. I called again, waited 10 min. for a human. She seemed to think it was ok to put me on hold or hang up again. She also couldn't hear me. I was saying, then eventually hollering (to make sure she could hear me), "Don't hang up!" A manager, "Chester," was outside. He came over. I asked for his help. He said neither he nor his employees could accept either cash or a debit card from me, to make the purchase. Sorry. "Nothing I can do." Just left me stranded, no workable solution, no way to print or copy materials at home. I said, "You really can do this." Nope. I drove to Corrick's, downtown. The lovely woman on the phone Googled for the correct ink cartridge product #, was very willing to come out to the car with various ink cartridges and another item I'd requested, took my debit card in, rang it up, told me if I opened the cartridges and they weren't right, to just bring them back with my receipt, to call from my car again and they would come out to help, and they would refund or find the right product. THAT is a store that wants my current and future business, and referrals! From now on, I'm shopping at Corrick's first. Thanks, Corrick's! read more

Staff is so helpful! The employee at the labels station took her time in helping me print my labels via online! Definitely coming back for more business! read more

They had what I needed and the staff was helpful. Like this place cause it is always empty, no lines and no tryng to buy other crap that I don't need, like when I visit Target! LOL read more

The older gentlemen working near the computers where you can do in-store printing is very nice and helpful. Only reason he wasn't there when my boyfriend and I first arrived was because he was on his lunch and he explained that to us. Wish there were more people like him working in customer service. We did some printing there and ended up paying more for using a specific computer and he explained to us that next time we will pay less per page if we used the other computer. Most people wouldn't go out of their way to say that so I really appreciate how he cares about customers. Like I said before only reason he didn't tell us that before was because he was on his lunch. read more

I needed some 36x36 boxes and I was having a hard time finding them. I'd been calling around and the guy who answered the phone at Staples told me he had them. "In stock? In your store right now?" I asked. He said, "Yes." So, I hopped in my car to make the 45 minute drive. When I arrived, I couldn't locate that sized box, so I asked for help. The sales clerk started going through the boxes in front of me, looking for a size that clearly wasn't there. I said, "Um... It's going to be bigger than that (the 20x24) box. Clearly, they do not know what they are doing/talking about. I'm really mad that I took 1.5 hours out of my Friday for NO reason... Lousy store. I'll never go back. Why bother? read more

We did a print job in color and they have the best price. Prompt and no mistakes. Don't hesitate to use them for printing.

Another link in a long chain of office stores mixed with print service. As a print service they are very limited, meaning only as good as the person helping you. The equipment is not up to par, the experience of technicians varies, and the consistency of output is bad. If you bring in your own paper and the project is low end, and you in a jam they are an option, one of the last ones. read more

Larisa at the printing station is absolutely amazing. I've been going about 2 times a week to print of math homework and she's gives great customer service and is always delightful. Jessica is always great as well! read more

I used to be loyal to Staples mainly because they had a great rewards program. You'd earn rewards for cash off any purchase by buying ink/toner and paper from them, and from recycling cartridges with them. These rewards didn't expire for quite some time. Well, the rewards program changed and now the points are only generated at the end of the month, and they expire very quickly, I think it's 30-60 days. I just went to recycle some ink cartridges with them today, and after I did so I got a little piece of paper that said I only get rewards if I buy $30 of their ink or toner within 30 days. I feel gypped. Now I get most of my office supplies including ink at discountofficeitems.com, and after today I don't see the point in recycling any more of my used cartridges with Staples anymore. read more

Products are fine. In store help was good. But, I purchased a chair and paid for assembly and was told it would be ready the next day and Iwould be called when it was ready. I was never called and had to call the store only to find out it was ready hours earlier. It took me 5 phone calls and 15 minutes to get through the phone and holds before anyone could check on the status of my purchase to pick it up. Poor follow up. read more

My mom and I were just at this location and we were looking for a printer/fax machine. The lady who helped us was super nice and knew what she was talking about. But when we got to the counter, the girl Mariela(?) wasn't helpful at all, my mom was struggling to pick up the printer (and it was too heavy me) for her to scan it and she just vacantly stared at us... Thanks for no help when we needed someone to lift the damn machine. read more

Went to Staples on Saturday with my business card and found out that they no longer have my design. I was bummed, but Natalie in the printing department asked me if i had a picture i wanted to use. I did have a picture and Natalie helped me send to her computer to see if she could use it. Lo and behold, best looking business cards i had ever had!! Natalie saved my day. YOU ROCK GIRL!! And she had them done in the same day!!! AWESOME read more

I go here (even though there are closer office supply stores) because it is not crowded, the staff will actually help you out and the prices aren't too bad. They have a few unique items as well. I sometimes order things online for free shipping to store. read more

I just came here to enlarge some documents. 1. When I got home some of the pages had spots on them like the toner was running out. 2. I enlarged from 8.5x11 to 11x17. I needed to cut down the sheets and was told that I had to pay $0.99 per "cut" to have them use their paper cutter! How ridiculous! read more

I went into staples a couple nights ago, and I had a very very pleasant experience. I walked in looking to find god knows what. I was so happy to speak with someone who was nice, friendly and knew the store very well. I think his name was Travis. He was so helpful and didn't make me feel like an idiot wandering around the store like a lost dog. My husband had gone in a few days prior and spoke to one of the managers named Michael. He said he was very helpful and informative on what he was looking for!! Thank you for making our shopping experience wonderful!! If you go to staples these two know their STUFF :)!! read more

I used to shop at this store but since my last visit, I rather drive extra miles and go to Office Depot. This place is horrible, employees are rude and don't care about customers. read more

This locations "print marketing" department is as good as it gets! "Larissa" is awesome. She's friendly and so helpful. She's gone above and beyond for me many times! She helps me figure out what is pretty basic stuff (because I'm not savvy) and does it with a smile! read more

Started going to Staples more often because it's the closest office supply place to where I work. After writing my first review about Staples and my first impression, I can safely say that service has improved and I'm now shopping there more often. Thank you! read more

They have the basic office supplies. Yearly calenders are way overpriced. And you're on your own in here. Don't expect any actual customer service. read more

This is the most convenient office supply store to where I live. Sadly, I have visited the store several times and EACH time have either been sold the wrong item or the item I was looking for was out of stock. Yesterday was the final straw: I needed an item that was "out of stock" again and the sales person offered to see if it could be ordered online. Nope, he said, the manufacturer no longer makes this item! What?? So, today I went online with the manufacturer and guess what....wrong information from Staples again. Ordered it online and am not going back into that store again. read more

A little pricey on financial calculators compared to other retailers. No one around to answer my questions. Store was busy though. Store was clean and organized. read more

I would like to thank Marissa for her follow through on my order. My original order was done incorrectly, not by her, and when went to pick it up she was professional and didn't take it personal when I was upset with the situation. She contacted me when the correct printing material was available making sure I still wanted it re-done. She provided great customer service turning around my not so great initial experience read more

I just came from Staples with a computer cable that our IT person needed. I get back to the office and it is outdated merchandise. The woman who checked me out was so busy trying to sell me things that she did not ask for my rewards card. Huge disappointment, I will drive further to Office Depot. read more

The service here was better then i usually receive at these types of places. I was looking for a new pair of headphones and asked one the the folks working there for help. i told them i wanted to use them for working out and that the ones i usually get always slip out. After spending about fifteen minutes with me and going over options i purchased the ones he recommended. have to admit they are pretty good! Ill Definitely be back! read more

I used to go to Office Depot in Windsor but they closed so thought I would try Staples on Cleveland today. I got there a bit before they opened and waited. I watched 2 employees park in the nearest spots to the door, how considerate of them. I went in, think I was the only customer. There were about 6 employees standing around talking, no greeting whatsoever. I was looking for a 2021 calendar approx 8x11. They had one. One calendar. Granted it is the end of Sept. but really. Tons of July to June though. I walked around a bit more to see if I could find others and what kind of folders/binders they had. They had a lot but not what I was looking for. I spent about 15 min, up and down the same couple aisles hoping to find what I was looking for. I gave up and went to the cashier to pay. Employees still talking, no offer if I needed help. Cashier didn't even bother to ask if I found everything. Will never go back there and will use Office Depot from now on. A completely underwhelming experience. read more