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Providence, RI

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13 years ago

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11 years ago

Bought IPhone here. Knowledgeable about Verizon plans. Jeff Sheehan and Chris Vasquez were Aces.

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11 years ago

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8 years ago

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11 years ago

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9 years ago

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Amber

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12 years ago

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9 years ago

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Heather Westrich

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11 years ago

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15 years ago

I also wanted to note that after the first review I I wrote there was a man that waited on me twice and he was also very helpful.

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8 years ago

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11 years ago

Same day business cards were done 3 days later. Copy & print staff rude and condescending. Bad customer service. Never again.

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Review Highlights - Staples

“I asked if Seth would be able to help in anyway, if there were any hardship programs for those with disabilities, etc., told him of the tough spot I'm in.”

Mentioned in 2 reviews

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You might also consider

The Phone Hub - Company iPad that fell off a roof

The Phone Hub

(12 reviews)

Service requested at this location was very simple, I had a totally nuked iPad and I wanted to see…read morethe repairability of it. This place gave me some very genuine advice, and the quality of the service rep was an easy 10/10. This representative replied to requests in English and Spanish, and helped me fully under the situation my device was in. The value at this place (I am and IT and CS worker) was very better than fair, and they have products and services all the way back to iPhone 6! The business was also not upset with the comment that I needed to see other options before making my decision. About my product situation: this company iPad is totaled and sadly not going to be repaired right now

I have never given any business a bad review but today I am giving phone hub on mineral spring ave…read morea bad one ... I brought my phone to get the screen fixed and once they so called fixed it, within less than a month I have been having issues with the typing can't press certain letters on the screen and they guarantee that if the screen doesn't work after they fix it you could bring it back so I did and they look for every excuse not to fix it. They said if the screen is not cracked, broken or any water damage they will guarantee it, that was certainly not the case. My screen was not cracked broken, and no water damage to it and they still refused they just want me to pay again... mind you it's not the first time this has happened twice already with different phones but I never decided to write a review but never again will they get my support as a customer. Be careful!

Screen Doctor

Screen Doctor

(12 reviews)

Got my phone screen fixed last week after I'd dropped it. They took me the same day and were done…read morein an hour. I had to bring it back today to have something looked at and he finished it in 20 minutes. One of the gentlemen ran it out to my car so I didn't have to unbuckle my daughter from her car seat. Thank you! Phone is as good as new!

Do not, I repeat, DO NOT give this place your business. I took my Motorola cell phone there for a…read moresimple battery replacement on August 19. The tech ordered the battery. He gave me a receipt for a $26.75 deposit on a $53.50 bill. I was told it would arrive on August 24. I called that day in the afternoon but was sent to voice mail. I left a message but was never called back. I drove to Screen Doctor, a 20 minute ride, on August 26 to check on the battery's status, and after he made an online check he told me that it wouldn't arrive until August 28. By August 29 I hadn't heard back, so I called in the late afternoon and was told that he had to go to the shop to see if the battery had arrived. He would call me back in five minutes. He never did. On August 29 I called again and left a another message, this time I was irritated.. Someone got back to me in about five minutes. He said he would go to the shop and check on the battery. He called back a few hours later and said that it had arrived. I told him I'd pay for the battery but I didn't want to have him install it after all the trouble I'd had. I went there today, Sept 1. The tech I saw, who was relaxing with his feet up on the counter, chatting with someone, went in the back room, mumbling something I couldn't understand, and came out telling me it wasn't the right battery. He gave me back my money. Three trips, wasted time, and nothing to show for my effort. I give Screen Doctor 5 negative stars. One of the worst experiences I've had with customer service.

Phone Hub - SAME DAY SAMSUNG GALAXY SCREEN REPLACEMENTS - 90 DAY WARRANTY

Phone Hub

(5 reviews)

Summit

Awesome job. Never felt more taken care of. They went out…read moreof their way to make sure my tablet got repaired. Most appreciated

Think twice here; serious concerns customers treatment and sales gimmicks…read more The approach can be friendly and accommodating at first, making it seem like they are eager to help. However, that attitude can quickly change when customers question something or decline to purchase additional products. Nick's temperament and treatment of customers can become extremely unprofessional, involving bullying, intimidation, and threats to call the police if customers question the service or product. False Accusations of loitering or causing a disturbance should never be used as intimidation tactics against customers. Customers are encouraged to come in with the impression that service is available, only to be told there is no appointment spot or that the technician isn't available, yet the sales team handle both.  Their focus is more on selling. They spend considerable time pushing products, store credit cards, and unnecessary purchases rather than on the repair. Beware of the quality of replacement parts and materials, it's a temporary fix.  Ask about safety standards, and if a warranty is provided. Cheaper materials should never come at the expense of quality or safety. A repair business should prioritize honest service, reliable repairs, transparency, and respect-not misleading expectations, aggressive sales tactics, credit card pressure, and intimidation. May management takes these concerns seriously to make meaningful improvements for greater business.

Staples - copyshops - Updated November 2026

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