Can I give them 0 stars? One is way too much.
Dishonest, unprofessional, rude beyond belief, incompetent.
For those that are interested in the details of my experience at Core Tech Services read below.
I needed a screen replacement on my Sony Z5. Called them for a quote. The part would have been $110 and labor $40. It would have taken one week for part delivery to their shop from Europe. I decided to look into local retailers. Found it Repair Universe for $60 plus $10 for 2 day delivery. Got the part brought it in.
Repair technician agreed to do the job for $40 after complaining how complicated Sony phones are (that was a red flag for me right away that he doesn't know what he's doing), however he reassured me that he had two Sony Z3 phones last week. However he didn't give me any warranty on the part. Ok, I agreed.
When i picked up the phone screen was working properly, except the installation job was very poor. The screen was sitting higher then it should have been and the light was shining thru the gap between the screen and the phone body on both sides of the device. H suggested to get a case that would hold it in place. What?
Got home and noticed that when I was making a call screen would go black and no matter what buttons I would press it would not turn back on unless the other person would hang up the phone, even the power button was unresponsive. I brought the phone back, he says - easy fix, sensor is blocked somehow. As he pressed on the top off the screen bybthe camera it would light up during the call. He asked me to bring it back next week, he'll take care of it Tuesday morning, he didn't have time, it was Saturday evening. Fair enough. I brought it in Tuesday, waiting for my phone all day, go there around 4pm he hasn't even touched it yet, got all upset and told me to come back in one hour. I came back, whatever he did with it didn't fix the issue, but made it worse, now the screen wouldn't light up during calls by pressing the top any longer. Now he started blaming the effective part. Didn't really believe that story, brought the phone home and noticed that while he was removing the screen for the second time, he had snapped a corner of it, which he glued back on with super glue, residue of which now was also stuck on the rest of the screen.
Brought the phone back, that's were things got really ugly, he wouldn't admit doing it, started cusring at me, calling me cheap for getting my own part and not paying his absurd price and waiting a week plus to get my phone fixed. Turns out the owner is not around and he's managing the place in his absence, which he's absolutely not competent to do. I tried to keep it under professional level. When the other 2 workers there tried to calm him down he grabbed his cigarettes and walked out the door. They're were much nicer to talk to, told me they will call me after contacting the owner. Nothing. I came back there week later - no word from the owner. Came back 2 weeks later - 'the manager' that was rude to me is handling this with the owner and he's not in.
I'm not interested in talking to that incompetent, unprofessional manager there ever again. That was the last time i set my foot there. Had to get a new phone while I was waiting for this non-sensene to get resolved.
The only reason I came to the because they have fixed my wife's iPhone in the past and did a great job, but it seems like they are not experienced enough to handle anything non mainstream. I have brought my macbook that they couldn't fix a few months ago, but I didn't held them accountable for not being able to do that and trusted their level of expertise. A lot of excuses and ducking out later nothing got fixed. They did blame the parts last time too. Defective hard drive that I had also ordered from a third party which I had to return, now I'm thinking they simply didn't know how to work on it. read more
