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Staples

2.2 (92 reviews)
Closed 8:00 am - 9:00 pm

Services - Staples

Copymaking services

Device support or repair

Mobile phone support

3 More Services

Printing

Scanning

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Recommended Reviews - Staples

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Reviews With Photos

Jeannie W.

Plenty of parking out front. Stopped by to return some Amazon items. Staff was foreman and efficient, we were in and out in less than 3 minutes.

Outside
Jando S.

This Staples in the Heights is the only one in the loop and is one of two locations in the greater Houston area. There's nothing glamorous here and while many folks have noted the sometimes not-so-wonderful service, there are some other things to consider: :: This is an Amazon pick up / drop off spot. They receive, pack, and ship packages for free. :: This is also UPS shipping and drop off spot. The last pick up is at 4pm. :: TSA Pre-Check appointments can be scheduled here. This beats going to any of the airports. :: They offer free e-cycling (electronic recycling) and also receive ink recycling. :: Office Depot is going out of business. While it's technically the same company at this point, I think this Staples might become more of a go-to than ever previously. :: Having trouble finding a product online or at other stores? More often than not, Staples is good for finding stuff that other places have run out of. I'd recommend calling ahead of time. And lastly, office and computer supplies will always be a tad pricier here. Come for a sale or when desperate. Perhaps a little bit of both might just be the winning formula for a quality experience.

Junky and disorganized
Hannah F.

Staples has really gone downhill over the years, likely correlating with the rise of the digital era. Gone are the days of full service support for any copying, faxing, printing, or even general customer service needs. This is all self-service now with barely any employees staffed for questions or troubleshooting. Today I stopped by this location just to do a simple Amazon return and it was far from pleasant. When you enter, there isn't clear signage where to go but I figured that the UPS counter was a safe bet. Of course there was no one there. ***Printing and copying, you have a call on line 6**** I then figured that the checkout line, manned by one employee, might be the next best bet and headed there with my return barcode pulled up and ready to go. ***Printing and copying, you have a call on line 6**** There was only one customer in line so I just stood by for next available service. The employee didn't seem to notice so I proceeded to ask if there was someone who could assist with an Amazon return. He said he could help after he was done with checkout. ***Printing and copying, you have a call on line 6**** While standing there waiting, several more customers entered the store and proceeded to the checkout and he continued to ring them up all while I was still standing there waiting. ***Printing and copying, you have a call on line 6**** Finally, another employee emerged from the restroom to assist me which took a total of 45 seconds. If you couldn't tell by the overhead pages, attentiveness and staffing seem to be an issue at this location. The only plus is that your return receipt will be printed on smooth, high quality card stock. Definitely avoid.

Tracey L.

Staples did an outstanding job with my business cards, considering I rushed to put the information and design on the card. I was worried for nothing, but it would have been my fault because I was in a hurry. The cost was so low at thirty-seven dollars for a thousand business cards. I've never paid under sixty in the past. And the thickness of the card is top quality; no flimsy bending here! Thank you, Staples!

Nice floor mats but no price
Lou C.

I was here for the TSA PreCheck appointment. I wouldn't come to the Heights Staples on Taylor Street for anything else. But. Since I got a $10 off coupon after my appointment, I started to fill up my shopping list. Walking around, I wanted to replace my HP printer. Looking at the floor models, I got interested with something on the display chart. I asked one employee. She walked around and said they don't carry it. Ok. I'll be back to get the one they do stock. Walking to different parts of the stores... Maybe I'll get a backpack. Eh? No price tags at all. Fine. Let me chCK floor mats I saw online. No price tag again. I didn't feel like carrying it to the cashier and bring it back. Ok. No shopping today. Just looking for things to fill my list. I think I got enough on my list and I'll be back. Oh. Applying TSA PreCheck was fast and easy. I started filling out the form online. Then, show up at the appointment. Whole process took about 8 minutes. That included fnger printing on a device, make payment and taking a mug shot. I really appreciate Staples gave space to IDEMIA to provide such service.

Don't use this location for Amazon returns.  Customers are not a priority
Les T.

Don't use this location for Amazon or Shop returns. Customers are not a priority. Everyone asked several times for help and was ignored.

Jazmin M.

Location: Taylor Staff: had the pleasure to be helped by a few people Diana, Renarta (probably misspelling) and a gentleman, can't remember name but starts with letter M Price: very good! Wait time: sometimes there is @10min wait Service: service was great! They take their time to help you and assure your project is exactly what you pictured. I will continue to print items here.

In my tummy might be useful
Fox E.

If you want to get your stomach Stapled, come to Staples obviously. This is the Staples located in West University, which is a good neighbourhood if you know anything about neighbouhoods, but far from a cheap neighbourhood by any means. So if you need office goods, this Staples gets the job done, and usually has stock in most of what you might need. However service is awful and it's very expensive - just like every other Staples.

Maurilio

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2 months ago

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6 months ago

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4 months ago

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4 months ago

Better and higher quality staff who know how to treat customers. I was incredibly disappointed with how I was treated.

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2 years ago

Very nice employees. Good selection. Store is neat and tidy. Very convenient location right off of I-10.

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3 years ago

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6 years ago

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4 years ago

Maurillo is very helpful and I appreciate him and the work staples does. I'll be using this location for all my prints!

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3 years ago

Disappointed with the miserable woman working in the UPS package section. Very unkind.... and to a 9 month pregnant woman.

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Ask the Community - Staples

Review Highlights - Staples

Of all the office supply stores inside the 610 loop, this is the one I visit the most.

Mentioned in 9 reviews

Read more highlights

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uBreakiFix by Asurion

uBreakiFix by Asurion

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To be fully transparent: I didn't end up using their service because I already have a new working…read morephone - I was interested in repairing my back up phone but it was a bit cost prohibitve. This review is for the solid transparency and professionalism of the staff. I have a cracked screen on my 2023 Samsung Galaxy. I kept the phone because it wasn't worth turning in when I got a new one, and I figured I could always have it as a back-up. Unfortunately to repair would have been over $300 which is just not worth it for me at the moment. The tech I spoke to took his time to inform me of my options. Apparently the price is because they are Samsung- quality certified which does give peace-of-mind. I came on a week-day and they told me they wouldn not be able to provide same day service because they were so busy, but to come back when they had more staff on the weekend. I appreciated the transparency!! Other things to note: There is plenty of parking and it is free for a short amount of time. They do sell a small selection of phone accessories like screen protectors and cases.

Let's just say I have had some bad luck with my phone for the past few months. I initially cracked…read moremy screen, and uBreakiFix was able to replace it on the same day. Fast forward a few months later and I had screen problems again, this time due to a faulty screen. Google had offered to replace it, but since the screen was still under warranty uBreakiFix replaced it. Again same day service. Also the two times I've been here everyone was pretty nice and they seem knowledgeable. I hope I don't have to return again anytime soon, but at least I know there's a reputable cellphone repair shop in the area.

Staples - shipping_centers - Updated May 2026

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