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    Phone Repair Doctors

    4.7 (91 reviews)
    Open Open 24 hours

    Services - Phone Repair Doctors

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    Disappointing Service and Unreasonable Policies at Phone Repair Doctors I recently had an extremely frustrating experience with Phone Repair Doctors that I feel compelled to share. My phone's screen broke, and I contacted them for a repair. What I expected to be a straightforward process turned into a complete nightmare. Firstly, their customer service was far from helpful. I initially messaged them at 9:29 AM on 12/5/23, and they responded at 3 PM on 12/6/23. A staff member mentioned that they hadn't received a photo of the phone model, which I realized I had forgotten to send. After sending the photo, I was quoted a price of $120 in cash or $129.90 if paid via Zelle. I argued that paying by Zelle is akin to cash since there are no transaction fees, but the staff member countered, saying the company would have to pay taxes on money received through Zelle - a statement that alarmed me. However, the real issue arose when the agreed-upon time for repair, 3 PM, arrived, and both parties, Ashton (their technician) and my sister, were late. Ashton called several times to ensure my sister would be there. When she arrived, Ashton, waiting outside his car, said he needed the $120 upfront. He seemed to think I wasn't okay with paying the entire amount before the repair. I told my sister over the phone to pay him $60 upfront as a gesture of good faith and the remaining $60 upon completion of the repair. Meanwhile, Ashton started getting into his car to leave. Despite my sister's attempt to flag him down, he drove away and texted me that he had other appointments. Repeated calls and texts from me were ignored or unanswered. Their inflexible policy (not mentioned in writing on their website) prevented me from getting my phone repaired. It wasn't just the demand for upfront payment that disappointed me, but also the overall lack of empathy and customer support. Furthermore, the insistence on cash payment to presumably evade taxes was deeply concerning. I refuse to do business with unethical companies and feel obligated to share this experience. I hope this review helps others considering Phone Repair Doctors for their repair needs. Based on my experience, I recommend seeking services elsewhere, where customer service, transparency, and integrity are prioritized.

    Yelp message he sent me
    Meme O.

    So, Cena responded to my review via message (PICTURES ATTACHED) and offered me 1. Another screen or 2. A partial refund. I took the offer of a new screen. He then proceeds to message me this disrespectful message - among many other messages- today and ultimately went back on his word. Be cautious of working with someone who is comfortable not providing the best quality of service (Apple quality screen).

    Lauren R.

    Sina HOOKED IT UP! I was scratching my face with my broken screen, but now it's smooth with his complimentary screen protector. Definitely a great deal for the price - $60 for iPhone 6S. AND they're flexible to meet you! I got mine done at a Starbucks. He has a great collection of shock absorbent phone cases too. Now I can see my rose gold

    Jennifer L.

    Awesome service !! Came to my Airbnb right away and fixed my cracked screen in less than 15 minutes and also offer to put on a screen protector. Definitely will come back if I'm in town with a phone problem.

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    5 months ago

    Great service, very honest people, went above & beyond, fairly priced, & fast. Thank you!

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    9 months ago

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    3 years ago

    Very quick repair and lowest price I could find in the area. Easy to make a same day appointment so I didn't have to wait.

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    7 years ago

    Business owner information

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    Sina S.

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    7 years ago

    got my very cracked iPhone 6S screen fixed at a very good price! Very convenient to schedule and get done!

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    4 years ago

    The technician was professional, met me at Starbucks and went to work. Replaced the battery in my iPhone 10 Xs max. $60. Well done.

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    8 years ago

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    8 years ago

    Great service they come to you they give you best service and fix your phone in 15 minutes and lifetime warranty definitely recommended

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    8 years ago

    Excellent experience getting my iPhone screen replaced. Will definitely be using again for any problems or issues with our tech items.

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    Page 1 of 3

    Ask the Community - Phone Repair Doctors

    Review Highlights - Phone Repair Doctors

    Sina did a same day repair for my phone - everything seems to be working fine for now but will update if any changes.

    Mentioned in 27 reviews

    Read more highlights

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    Phone Repair Techs - Outside

    Phone Repair Techs

    (126 reviews)

    $

    Galleria/Uptown, Gulfton

    Once the inevitable screen crack happened to my Pixel Pro, I began shopping around immediately for…read moreplaces that could fix it. The absurdly high rating for this biz had me calling them immediately, in which a young man named Eid promptly quoted $250 to fix it. This was at least $50-75 cheaper than most of their competition. I agreed to it. It's a tiny shop that's next to a gas station. It looks completely run down and if it weren't for the reviews, I'd have a hard time seeing myself here. I was told that I'd be able to come pick it up in roughly 3 hours. Kudos for allowing same-day service. By the time it was ready for pickup, I came in to inspect the phone. I noticed just there are some gaps on the screen but it was responsive. Right as it became time to pay I learned they were unwilling to accept the Yelp check in offer of 10% off and would charge an additional $20 fee when deciding to use a credit card. I went out to get cash and eventually paid. When asking for a receipt, he gave me a piece of paper with some scribbles and largely illegible penmanship. Overall the repair was successful, the price was right, but the inconvenience and shoddy customer service might mean I will reconsider my business if this ever happens again.

    This place is horrible!!!! They over charge you and they don't fix your phone correctly I've had 2…read moreserrate occasions where I brought my phone to get fixed and it was broken 2-3 days later and when I call them they act like I'm dumb or something. if I could give 0 stars I would

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (58 reviews)

    The Heights

    To be fully transparent: I didn't end up using their service because I already have a new working…read morephone - I was interested in repairing my back up phone but it was a bit cost prohibitve. This review is for the solid transparency and professionalism of the staff. I have a cracked screen on my 2023 Samsung Galaxy. I kept the phone because it wasn't worth turning in when I got a new one, and I figured I could always have it as a back-up. Unfortunately to repair would have been over $300 which is just not worth it for me at the moment. The tech I spoke to took his time to inform me of my options. Apparently the price is because they are Samsung- quality certified which does give peace-of-mind. I came on a week-day and they told me they wouldn not be able to provide same day service because they were so busy, but to come back when they had more staff on the weekend. I appreciated the transparency!! Other things to note: There is plenty of parking and it is free for a short amount of time. They do sell a small selection of phone accessories like screen protectors and cases.

    Let's just say I have had some bad luck with my phone for the past few months. I initially cracked…read moremy screen, and uBreakiFix was able to replace it on the same day. Fast forward a few months later and I had screen problems again, this time due to a faulty screen. Google had offered to replace it, but since the screen was still under warranty uBreakiFix replaced it. Again same day service. Also the two times I've been here everyone was pretty nice and they seem knowledgeable. I hope I don't have to return again anytime soon, but at least I know there's a reputable cellphone repair shop in the area.

    Phone Repair Doctors - mobilephonerepair - Updated May 2026

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