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Houston, TX

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Phone Repair Doctors

4.6 (92 reviews)
Open • Open 24 hours

Services - Phone Repair Doctors

Smart watch support

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Disappointing Service and Unreasonable Policies at Phone Repair Doctors I recently had an extremely frustrating experience with Phone Repair Doctors that I feel compelled to share. My phone's screen broke, and I contacted them for a repair. What I expected to be a straightforward process turned into a complete nightmare. Firstly, their customer service was far from helpful. I initially messaged them at 9:29 AM on 12/5/23, and they responded at 3 PM on 12/6/23. A staff member mentioned that they hadn't received a photo of the phone model, which I realized I had forgotten to send. After sending the photo, I was quoted a price of $120 in cash or $129.90 if paid via Zelle. I argued that paying by Zelle is akin to cash since there are no transaction fees, but the staff member countered, saying the company would have to pay taxes on money received through Zelle - a statement that alarmed me. However, the real issue arose when the agreed-upon time for repair, 3 PM, arrived, and both parties, Ashton (their technician) and my sister, were late. Ashton called several times to ensure my sister would be there. When she arrived, Ashton, waiting outside his car, said he needed the $120 upfront. He seemed to think I wasn't okay with paying the entire amount before the repair. I told my sister over the phone to pay him $60 upfront as a gesture of good faith and the remaining $60 upon completion of the repair. Meanwhile, Ashton started getting into his car to leave. Despite my sister's attempt to flag him down, he drove away and texted me that he had other appointments. Repeated calls and texts from me were ignored or unanswered. Their inflexible policy (not mentioned in writing on their website) prevented me from getting my phone repaired. It wasn't just the demand for upfront payment that disappointed me, but also the overall lack of empathy and customer support. Furthermore, the insistence on cash payment to presumably evade taxes was deeply concerning. I refuse to do business with unethical companies and feel obligated to share this experience. I hope this review helps others considering Phone Repair Doctors for their repair needs. Based on my experience, I recommend seeking services elsewhere, where customer service, transparency, and integrity are prioritized.

Yelp message he sent me
Meme O.

So, Cena responded to my review via message (PICTURES ATTACHED) and offered me 1. Another screen or 2. A partial refund. I took the offer of a new screen. He then proceeds to message me this disrespectful message - among many other messages- today and ultimately went back on his word. Be cautious of working with someone who is comfortable not providing the best quality of service (Apple quality screen).

Lauren R.

Sina HOOKED IT UP! I was scratching my face with my broken screen, but now it's smooth with his complimentary screen protector. Definitely a great deal for the price - $60 for iPhone 6S. AND they're flexible to meet you! I got mine done at a Starbucks. He has a great collection of shock absorbent phone cases too. Now I can see my rose gold

Jennifer L.

Awesome service !! Came to my Airbnb right away and fixed my cracked screen in less than 15 minutes and also offer to put on a screen protector. Definitely will come back if I'm in town with a phone problem.

Peter V.

Cena was very professional, accommodating, and quick. He fixed my iPhone 6 with the most reasonable price in the area and made it look good as new. I highly recommend messaging and booking the Phone Repair Doctors whenever your phone needs repair.

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4 years ago

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4 months ago

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10 months ago

Great service, very honest people, went above & beyond, fairly priced, & fast. Thank you!

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1 year ago

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2 years ago

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3 years ago

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3 years ago

Very quick repair and lowest price I could find in the area. Easy to make a same day appointment so I didn't have to wait.

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4 years ago

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7 years ago

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Sina S.

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5 years ago

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8 years ago

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8 years ago

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7 years ago

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8 years ago

got my very cracked iPhone 6S screen fixed at a very good price! Very convenient to schedule and get done!

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8 years ago

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5 years ago

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7 years ago

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8 years ago

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5 years ago

The technician was professional, met me at Starbucks and went to work. Replaced the battery in my iPhone 10 Xs max. $60. Well done.

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8 years ago

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8 years ago

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8 years ago

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9 years ago

Great service they come to you they give you best service and fix your phone in 15 minutes and lifetime warranty definitely recommended

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9 years ago

Excellent experience getting my iPhone screen replaced. Will definitely be using again for any problems or issues with our tech items.

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8 years ago

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6 years ago

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Page 1 of 3

Ask the Community - Phone Repair Doctors

Review Highlights - Phone Repair Doctors

“Sina did a same day repair for my phone - everything seems to be working fine for now but will update if any changes.”

Mentioned in 27 reviews

Read more highlights

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We had a Samsung Galaxy Note 20 stuck in an interminable, exhausting loop caused by Talkback & a…read morethird-party app that seemed impossible to fix without a drastic phone factory reset or replacement. After several hours of unsuccessful attempts, we made an appointment with uBreakiFix and Sarah had it fixed in under three minutes. The service was proficient, polite, and professional. Exemplary world-class service. Thank you, Sarah at UbreakiFix Heights.

To be fully transparent: I didn't end up using their service because I already have a new working…read morephone - I was interested in repairing my back up phone but it was a bit cost prohibitve. This review is for the solid transparency and professionalism of the staff. I have a cracked screen on my 2023 Samsung Galaxy. I kept the phone because it wasn't worth turning in when I got a new one, and I figured I could always have it as a back-up. Unfortunately to repair would have been over $300 which is just not worth it for me at the moment. The tech I spoke to took his time to inform me of my options. Apparently the price is because they are Samsung- quality certified which does give peace-of-mind. I came on a week-day and they told me they wouldn not be able to provide same day service because they were so busy, but to come back when they had more staff on the weekend. I appreciated the transparency!! Other things to note: There is plenty of parking and it is free for a short amount of time. They do sell a small selection of phone accessories like screen protectors and cases.

The Little Watch Shop - Watches needed new batteries all done within 10 minutes!

The Little Watch Shop

(244 reviews)

$$

Montrose

Very nice and knowledgeable watch shop! The staff was very helpful and I was able to resize my…read morewatch bracelet for a good price!

This is a tough review for me to write, and honestly I went back and forth between three and four…read morestars. I recently brought Little Watch Shop a Rolex that needed repair. The crown had fallen off, and there were some additional issues that needed to be addressed. The total repair was around $800. This particular watch is important to me. I bought a new watch when each of my children was born, and this is one of those watches. I purchased it new, still have all the documentation, and have owned it for years. So it has considerably more sentimental value to me than just being a Rolex. The shop itself was professional and communicative. They called me back, kept me informed, and the overall service experience was good. I've dealt with other watch shops that felt inconsistent or even a little sketchy, and I never got that feeling here. Where I'm disappointed is the actual outcome. They weren't able to replace everything with genuine Rolex parts, which I would have strongly preferred, and more importantly, after the repair I was told the watch is no longer water resistant to the point where I should swim with it. That's a pretty significant downside for me. After spending roughly $800 repairing a Rolex, I didn't expect to end up with a watch that I now have to remember to take off before getting into a pool. It changes how freely I can wear a watch that I've worn and enjoyed for years. In hindsight, I probably should have sent it directly to Rolex, particularly given the sentimental value. I may still get a second opinion, although I've already spent the $800. So this is a difficult one. The shop provided good service, communicated well, and I don't have anything negative to say about how I was treated. I'm just disappointed that such an expensive repair left me with a watch that has an important limitation it didn't have before. Four stars for the shop and the service, but probably closer to three stars for how I feel about the end result.

Phone Repair Doctors - mobilephonerepair - Updated October 2026

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