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    Recommended Reviews - Staples

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    I went into your store at 4498 Treat Blvd. Concord, Ca this afternoon, intending to buy $200 worth of ink cartridges. I asked an employee for help finding the right cartridge for my printer, but her only suggestion was to check the side of each cartridge. With so many options and no guidance or reference materials, I felt frustrated. She offered no further help and walked away. At checkout, the line was six people deep, and only one cashier was working, while the same employee stood behind the register, focused on other tasks instead of helping customers. Ultimately, poor customer service and lack of support at both the product area and checkout led me to leave without making my purchase. In such a competitive market, service should be more focused on customers, yet my experience showed otherwise.

    Michelle
    Tj L.

    I've been to this Staples time's in the couple of months, and let me tell they've got a employee naked Michelle she is great. All three times helped to a Amazon return being very patient with and my lack of tech. She deserves a raise

    Store

    Terrible customer service and bad management! One or two people running the whole store! And bad place to make an Amazon return.

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    9 years ago

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    Alicia

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    9 years ago

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    9 years ago

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    Heather Westrich

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    8 years ago

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    Heather Westrich

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    6 years ago

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    7 years ago

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    15 years ago

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    8 years ago

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    Rebecca

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    13 years ago

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    13 years ago

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    9 years ago

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    Heather Westrich

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    14 years ago

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    10 years ago

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    16 years ago

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    13 years ago

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    13 years ago

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    14 years ago

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    11 years ago

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    8 years ago

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    Leslie

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    12 years ago

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    10 years ago

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    12 years ago

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    11 years ago

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    8 years ago

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    14 years ago

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    10 years ago

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    8 years ago

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    Joe

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    8 years ago

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    Alicia

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    8 years ago

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    8 years ago

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    Heather Westrich

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    14 years ago

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    12 years ago

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    10 years ago

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    8 years ago

    What kind of business is that can't break $100 bills and told me to go to Safeway and do it there.

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    8 years ago

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    Alicia

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    9 years ago

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    Heather Westrich

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    8 years ago

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    Heather Westrich

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    11 years ago

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    Page 3 of 4

    Ask the Community - Staples

    Review Highlights - Staples

    I didn't catch her name but she was super helpful and kind with my printing needs.

    Mentioned in 4 reviews

    Read more highlights

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    PostalAnnex - More dry caked mud

    PostalAnnex

    (93 reviews)

    This spot is still solid for package drop off. Workers are friendly and efficient. Sometimes they…read moremay go on break unannounced when only one person is on staff and close the store for a short time so would suggest if the workers can stick with a designated time slot as I have gone twice this past year where the store was open but the metal gate was drawn and sometimes don't have time to just wait around for them to return. Other than that, highly recommend!

    I really wanted to like this place and support them -- I'm a small business owner myself and I…read morealways try to support family businesses. Unfortunately my three month experience here was consistently disappointing and I will not be renewing my PO Box. When I asked for a key to my own PO Box the owner told me "most clients don't need a key, they just ask me for their mail." That alone should have been a red flag. Package drop offs sometimes take several days to show as scanned by the carrier -- not ideal if you're time sensitive. The worst experience was a missing package. Staff told me it was delivered on a Sunday when they're closed. I checked -- it was actually delivered on a Wednesday morning when they were open. After being told to file a claim with the sender I received a text the next day saying my package was there. When I picked it up the owner seemed confused and simply handed it over -- no acknowledgment, no apology, zero accountability. I genuinely wanted this to work. It didn't. Their prices are low for the POBox but not worth the headache. I'll be taking my business elsewhere.

    Boxes For Moving & Storage - Our recycled peanuts are compostable when you're done with them

    Boxes For Moving & Storage

    (66 reviews)

    $

    If I could give negative stars I would…read more I contacted this U-Haul location today because our refrigerator broke unexpectedly and I needed quick, basic guidance on which vehicle in their fleet would be suitable to move it. The employee who answered the phone demonstrated zero knowledge of the services or vehicles this business provides. Even more concerning, he abruptly hung up on me mid-conversation. When I attempted to call back to clarify or resolve the issue, my calls were repeatedly answered and immediately disconnected. This was not a dropped call--it was intentional. This level of unprofessionalism is unacceptable, especially for a business that people rely on during stressful, time-sensitive situations like unexpected appliance failures or moves. If you work for a company, you should at minimum understand what it offers and how to treat customers with basic respect. Hanging up on customers is not a mistake--it's a choice. Management should be aware that this location reflects poorly on the U-Haul brand. The lack of professionalism, accountability, and basic customer service here is astounding. I will not be returning, and I strongly caution others to think twice before relying on this location for anything time-sensitive or important.

    Josh is friendly and highly knowledgeable about getting your package where it needs to go pronto!…read moreHe'll give you the best quote based on your needs and even pack your items professionally for a very reasonable price. And there are no long lines! In & out in a jiffy.

    Copymat Walnut Creek - Outside

    Copymat Walnut Creek

    (64 reviews)

    We came here for the Notary service, and we were not at all disappointed. The notary is the…read morebusiness owner, who gave us his full attention in doing all the tasks that notaries do when witnessing the signature of an important document. He dutifully checked our IDs, and ensured that all the paperwork, fingerprints and logging were done carefully and properly. Best of all, each signature was very inexpensive, as we only had two signatures to be recorded - $15/signature, which is the going rate for getting notary services at a local copy/mail/package estabilshment like this. Yes, we shopped around! And best of all, the notary at Copymat is always here, unlike other package shipping/copy places where notary services aren't always available. I would not hesitate to call upon Copymat again for future notary duties in this area! Thanks Copymat, you got the job done for us!

    I can't recommend Copymat Walnut Creek enough. As a paralegal at a local firm, I recently had an…read moreurgent, large-scale printing project with a fast-approaching trial deadline. On Wednesday, February 18, I reached out needing two full sets of trial documents totaling more than 5,400 pages, with everything completed before the following Monday. After calling multiple large chain print shops and being told the turnaround wasn't possible, I contacted Copymat and spoke with Shawn, the owner. Shawn and his team immediately stepped in with professionalism, clear communication, and a genuine willingness to help. They completed the entire project by Friday morning, allowing me to finalize everything by Friday afternoon and stay fully on track for trial. The quality of the work was excellent, the turnaround was incredibly fast, and the customer service truly went above and beyond. It was a huge relief during a stressful week, and I'm extremely grateful for their help. Copymat Walnut Creek absolutely saved the day for our firm, and we will definitely continue using their services. Experiences like this are exactly why supporting local small businesses matters.

    Staples - shipping_centers - Updated May 2026

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