While I appreciate the fact that one of their techs fixed my computer, I have a problem with not being able to pick it up. I get a call saying it's ready for pickup at anytime. I got to the store at 6:30 pm on s Thursday and no one can help me because a Tech isn't there!??! read more

My computer has a virus. I called them this morning to see if they could fix it. The lady on the phone happily told me yes and to come in any time before 4pm. She did not ask what kind of computer I had and I did not think it was necessary information. My dad took it in for me because I had to work and he gets there (we love 45 minutes away) and they tell him they don't deal with this kind of computer! What!? You need to tell your customers this and ask these important questions. I need my computer for school because everything is online and it won't work now. That time could have been spent finding somewhere that does fix Macs. I'm disappointed to say the least. read more

Roman was so patient with me and took the time to take care of me needs when there was so much action going on at the store. He had people waiting, the phone was ringing and he was so good. Thank you Roman. I'll be getting on my flight tomorrow morning with no worries thanks to you! read more

Pedro and Linda were extremely helpful in getting grommets put in a banner. I had already gone to the pleasant hill store and they told me their machine was broken which sounds like was not correct since it's something they do manually. Anyway, they seemed short staffed at the concord store but were still able to help me and emphasized with my problem. Great customer service! read more

So, just one thing was all that I needed. Which is what I got, I was able to locate the item right away. I only bought one item. There was a great song being played at the store. So, I went up to the registar to pay and the cashier was totally rockin out, he was rockin out to one of the Shrek songs at the registar. That was rockin!!! read more

This morning I met Uzi. I find him very helpful in finding me the right Logitech to use with my computer. He was very patient in explaining why one system is better than the other. I read an article once that most seniors hate asking their own family questions re computers. I believe I'm one of those. Now I feel there's no need to be afraid anymore. There's Uzi who is willing and able to give me the answers and guidance with my computer problems. read more

Great costumer service! Employees are very nice! The computer technician (Joey) was very helpful and fast only one day to fix my laptop! Don't hesitate to come here if you need computer work. read more

Lovely, customer service greeted me with such a pleasant and friendly welcome, staff was knowledgeable and helpful in all merchandise, even the atmosphere was beautiful not hot nor cold, I'm satisfied with my local Staples. read more

Nathan Anthony, store manager of the Concord CA store on Treat Bl. should be fired. He has zero customer service skills. I ordered a toner on Tuesday 8/10 and was told it would arrive in the store 8/11. This went on everyday - including today - where I was now told maybe it will get to the store next Tuesday 8/18. I was talking to Nathan and he literally turned away from me and RAN away saying he had something else to do!! Even "Jim" another employee was surprised at his behavior! I said just cancel the order and give me a refund - they said they can't!! They want to wait till the toner gets in the office! WTH!! This is why brick and mortar stores are becoming dinosaurs... I ordered the same toner from Amazon - it will be delivered tomorrow to my home. Meanwhile - I'm out $50 with no assurance of when I'll really get a refund and yet a 5th trip to the damn store! .... and you know what - when Nathan returned - he never apologized... Staples - save some $$ & get another employee to replace him who can even describe customer service - that would be an improvement! I'm leaving a complaint at their corporate website as well. read more

Jim, the store manager, is beyond helpful. I called in yesterday in search of a display model printer and he quickly offered to place the item on hold for me until I could make it out to the location. Upon checkout, the associates had some questions regarding the purchase and were able to call Jim's cell phone to get an immediate answer. Thanks Jim! read more

Like other people have said seriously Worst customer service ever I waited for at least 25 minutes until I was acknowledged extremely rude!!!! Do not recommend this place at all read more

Their price matching is a joke. There is always an excuse why it is not true same product or sold by the wrong company. Price match is price match. What Staples does is lie. read more

Well I come to this store because it is right around the corner from where I live. They always have my ink and the prices are ok. I'm shopping for a printer. Thinking of going HP wireless. They also have a decent supply of the office stuff I regularly need so not too bad. read more

very nice presentation. organized, a little small but you get what you get. I have no problems with this place. But then again, it's office supplies. LOL read more

Good place to pick up office supplies, but the customer service is kind of whack.. Wanted to buy my mom a kindle before she came over, and I had to search high and low for someone on the floor to help. I never found anyone, so I was forced to get in the long cashier line and she had to page someone. This person seemed confused to be helping me leaving me ultra confused. Ingot the kindle so that's great, but if I'd had more time, I'd have gone to target. read more

Very disappointed with the service on the telephone. Talked to two people that had no idea how to answer a simple question about printing photos. Said I had to wait until 4 for the person to come in. Totally afraid to commit to any answers. Poor, poor service. read more

Purchased an H-P printer on the web, one hour pick up at the store, Fantastic service. Ready for pickup as promised. Unfortunately upon unpacking (no visible external damage) discovered it was broken. Returned to the store, and manager Robert and the folks fell over themselves in having another one replacement immediately and out the door in minutes. Robert was the poster child of fantastic service, no questions, extreme courtesy and cooperation. read more

This is the worst office supply store I've been in. Half of the store is empty, there was trash everywhere, and sometimes they don't even have displays, just piles. I asked someone for help and it was clear they did not want to help. I asked if they could check to see if they had something in stock and he told me "well, I guess I can but it would be a minimum of a 20 minute wait." The carpet also smelled terrible. Don't ever go to this staples. read more

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Worst customer service ever. Went in to ask about business cards and the 2 girls in the print center couldn't be bothered to help, they were were too busy gossiping. When I asked for help they gave me a dirty look like I was to wait until they were done talking. I just walked right back out and now a different store does ALL of my business needs. They only get one extra star because the product is about the same as other office stores only slightly more expensive. read more

Girl was nice at printing, and at checkout, but the printing shop could not open the file on my flash drive. I will see if I can email it. I tried calling before I came, but no answer. Saw the phone ringing off the hook and nobody answered. They need to hire more help in print center. Poor girl. She is so sweet, but you can tell she was way overworked. read more

I am so blown away by the level of customer service I just received from Staples Online Service, I had to share my experience. I purchased a Netgear modem 2 months ago from Staples Online. I have been having issues with reception and have been on the phone with Netgear tech support on and off since the purchase. Finally yesterday they said that it may be a faulty device and that I should exchange it for another one. I did not believe that Staples would accept the return, as it is beyond the 30 day return policy. When I called them they said, no problemo. She asked me if I would be "home" today, they would bring me a new one at no charge!! HELLO!!! I just hooked the new one up.... unfortunately it is not working as good as I had hoped, so I may have some type of interference. But, I wanted to share my amazing experience with Staples! I totally recommend them & if I can't get it at Costco, I'm going to get it at Staples from now on :) read more

I don't know what has happened to this place! It's taken a nose dive since the manager Jim left. The employees seem to be 3rd grade educated with about as much enthusiasm as a person going to the chair! Customer Service sucks! Selection has gotten worse and they're constantly out of stock on product. Simply said This is not easy! read more

I always buy my back to school supplies here. I also bought binders for my movie DVD binders. There was a guy Chris,who had tattoos, who was super helpful. He even jumped my car on his break when my car battery died. Alexis and Patrick in the computer tech help seem to know computers. Alexis got my wireless internet on my laptop going again. I like this store. Our daughter loves the selection of post its and Sharpie pens. read more

5 stars for Miss B in the print center! She is knowledgable, gives great recommendations and is very patient. She's been quite nice both times I've come in and is nice to and quick to help other guests. Great hire! Her coworker was on the ball too. I was only standing near the postal counter and he seemingly rushed over to see if I needed any help. I will keep coming here for prints. Thanks B! read more

I reserved a printer Online for Instore pickup on 05/27/2014. I got an e-mail within minutes saying that the printer is ready for pickup. The e-mail also showed the price and pickup deadline date of 05/28/2014. On 05/28/2014, I got a reminder e-mail that the order is ready for pickup and at the same price as mentioned in the earlier e-mail. This evening I called the store to confirm that the printer is available for pickup and at the same price as what I reserved it for. A store associate confirmed that the printer was available at the price I reserved. I then drove to the store which was 25 miles from my office after what was a long day at work. The store team supervisor tells me he can't honor the price. At one point he was arguing that no staff at the store even spoke to me on the phone. Later on he budged down and accepted some of his staff members might have erroneously told me that the price is still valid. I was wondering what is the point of a reservation and all the "order is ready" e-mails that I got from staples if you guys don't honor the price? The supervisor even showed me a print out of the order confirmation he got from staples online which has the cashier instructions and pickup instructions. This printout clearly stated the price of the printer during online reservation. He still wouldn't honor the price! I am very unhappy with my shopping experience and will take my business elsewhere if STAPLES doesn't compensate me for the inconvenience caused by this store read more

Don't buy refurbished products from here unless it says comes with warranty on it! I bought a laptop that didn't last 30 days and now I have a paper weight. Stealing money...too bad I have to give a star at all... read more

This is the Staples nearest to my house. In the beginning, they were pretty good. As of late they've just been getting worse and worse as time goes by. And their customer service is abominable on a good day. I used to buy the heavier quality paper (28#), by the case. Then you couldn't get cases, maybe a ream here and there. Now they don't have it at all. So I get heavier paper at OfficeMax. Last week I went to buy new dry erase wall calendars. One for my home office and one for my rented space. I got to the counter and the girl said $25 total. I said "That's not right, this one is supposed to be $28." No, she said, it's right. Well, what she didn't say is they are having inventory problems (no shit, it's not like I bought any paper that day) and the calendar was 2017. Who the hell needs a 2017 calendar on December 1? I know what happened in 2017. I have to plan 2018! So I had to take it back. I took it back yesterday only to find out that while they do have 2018 calendars, they're in the back somewhere and they don't have the staff to go dig them out. Come back another day. Seriously. That was the answer. I got it at OfficeMax. The whole process took me an hour, to return and drive to another store and get what I needed. At least they took back the 2017 one. Next time I'm just ordering on Amazon in the first place. read more

If you want your documents promptly printed or serviced, this is not the place. Even with advanced orders, this Staples does not have them ready. This is the third time I'm here, and it happened each time. Also, if you want an employee helping you find stuff in the store, this is not the place. Today, and employee asked if she can help, and I told her what I needed, she then turned around and told someone else to take care of it--while she just contined dusting some merchandise. If you want good customer service, and actually on-time and prompt documents, this really is not the place. read more

Service was excellent. The young man who helped me walked me to the product I needed and suggested others. No fifth star is because stock was low in some areas of the store. Not sure why. Most of the time, though, they have what I need. I've been shopping here since they opened in this location and I intend to continue. Two suggestions-- stock more and remodel. read more

Staples in Concord is closest to me, and has been there for a good long time. They have good merchandise, really helpful staff and great prices. read more

This review is for the printing department. Several times In the past 6 weeks I've sent in orders to be printed. I get the confirmation that my order has been completed but have gone in and Print Center is closed and either the staff isn't allowed to even go into the Print Center or they can't find my order. I've been told everything from the entire printing department walked out and we won't have it open for at least 45 days to Copy Person is sick to we can't find anyone to work here. Needless to say I'm pretty much done with this Staples. read more

Called for help and CJ was very helpful on the phone. Went to see if the product was in and event told me the price and how many were in stock. Very helpful! Great Job keep it up! read more

Great Customer Service While shopping in the store today, I noticed a desk floor mat that caught my eye. I came for file boxes, and found myself inquiring about the cost of a faux wood floor desk mat with Assistant Manager Christopher. He was most helpful. He directed me to the coupon table, where I found a $10.00 off coupon for all the floor mats. So, I left with the needed file boxes that I found at a clearance table, and the desk floor mat too. Nice to find that a young man of his character was eager and willing to help me save some money. He also, directed staff to help me out to my car with my purchases. Nice! read more

I take my laptops here to get them fixed, They got a big sign' We fix computers' . I usually end up paying about half the cost of the laptop to fix any problem hardware or software related. I have no way to compare how competitive their rates are. Last week I had wireless connectivity issues which turned out to be touchpad issue. Nonetheless I ended up with an antivirus software with one year antivirus warranty. The free Xfinity Norton 360 suite wasn't good enough I was told. Total cost $ 275.00 People are very nice however and do give personal attention as opposed to the giant electronic stores. read more

Despite how busy they were and the complications the computers were giving, the staff still executed at giving great service. In terms of customer service retail, it was one of those days for Kat and she did an absolute five star job! I was very pleased as a new small business owner with the quality of service I got at this location. read more

This review is for the Print Center only. The individuals I encountered claiming to serve customers are computer illiterate. They were too lazy to look on my thumb drive for a file, but instead chose to try to embarrass me by claiming my description of the file location was made as if talking to a child. Actually, a two-year old would have done a better job than those at the counter this morning. As you can imagine, I was not embarrassed, but determined. I informed management of their incompetence and was asked to leave the store by a weak-willed, shadow of a manager. Fortunately, the UPS store just up the street employs competent staff. Within 15 minutes of arriving at UPS on Clayton Road, my job was complete. Too bad, Staples! You lost a customer and hopefully my review will further decrease your foot traffic. read more

I went in to make some copies, and to print a shipping label from Amazon this afternoon. I was having trouble with the latter (my limitations, not Staples') and Julian was incredibly helpful. When I approached his work area, he was helping another woman, who appeared to be tweaking. He acknowledged me, just the same. And did an excellent job of explaining things, multiple times, to the young, tweaky woman. I was sorely confused about the printing process, and Julian provided excellent, patient, thorough, gracious assistance to me, despite several interruptions from other customers. Another woman came in right after me, also needing technical assistance, because she'd just been to the optometrist and had her eyes dilated; she was pretty agitated. Julian was INCREDIBLY patient and helpful with her, too. Julian handled three very needy, "high maintenance" customers in a row, with grace, respect and accuracy. Please, Staples, do not let Julian get away! He is a true asset to your business, and may well be management material. BTW, manager "Robert," please pay attention to this review! (I asked Julian who his boss was, and he gave me your name. At which point I told Julian that I wanted to put my rave review for his service "in writing.") read more

The almost ball headed guy (because I don't know his name) treated me and other customers like trash when I was at this place for a one page print out. I was just asking him to use the self service computers and he was asking me to go to the Pleasant Hill location because he didn't have 30 seconds to talk to me. He was literally asking me to drive another 30 minuets to get that one page print out. Ridiculous customer service. read more

What kind of business is that can't break $100 bills and told me to go to Safeway and do it there.

This store has the worst customer service I have ever encountered. They would rather inconvenience the customer rather than give into what they refer to as a "preference". I can now see why Staples is closing so many stores, there are other office supply stores with better customer service and consideration. read more