I had such a meaningful experience with Melaya at Staples during a really difficult time for my family. We were grieving while trying to plan my mother-in-law's services, and she truly made the process a little easier for us. From the start, she was incredibly patient and kind. We ran into issues with the prints coming out blurry, but she never brushed it off or made us feel like we had to settle. Instead, she went out of her way to test different printers and troubleshoot until we got the quality we needed. I also sent multiple revisions, and she handled each one with so much patience and understanding. What stood out the most was her empathy. She offered her condolences and spoke to us with genuine care, which meant more than she probably realizes during such an emotional time. Melaya's customer service went above and beyond, and I'm truly grateful for her support, compassion, and dedication. She made a hard day just a little bit easier. read more

Front salesman seem rude when I asked was Party City is taking over the store. He abruptly answered "why are you saying that." His response sent bad vibes. I proceeded to shop, and added large items in basket along with a floor mat. By this time he was no longer on the cashier, but stocking shelves. I was having difficulty as I walked to the front, and he looked the other way and never offered to help. To make matters worse, I needed help to take my things to the car, and the cashier never asked if helped was needed. Now, this is why thar I need to return to Amazon. Customer service is critical. I sure hope it's not a result of my race. read more

Staples - Printing Services Near Me - Carson, California

i had placed an order for a same day pickup for a printed booklet and when i arrived it was not ready. however i asked malia/melaya if there was any possible way i could get it done that day (i really needed it) she worked with me until past their closing time. she was super sweet and i kept apologizing for taking up her time but she kept reassuring that its okay. thanks to her i got my print that day :) read more

I skimmed the reviews and seems it's not the first time that the white manager Tony at this location is rude. I came in and he was obviously upset about the long line, the lady ahead of me didnt understand English and was having issues with the pin pad and he was rolling his eyes. Once it was my turn, he got upset about me having a return and threw a fuss. Some words were exchanged and based on these reviews, he obviously needed that! Tony, you can refuse my return but you can't deny that I was right read more

Poor customer service. The lady in the print area had an attitude about having to leave her chair at the computer to help me. Was snotty they entire interaction. Wont be shopping here again read more

This store has ok service, but for sure NOT the most welcoming staff when it comes to Amazon returns. They are rude, and seem to hate doing Amazon's returns. I would rather go to UPS in Carson. They're so much better! The ladies bathroom seems to have a camera. But I'm not sure if it is. It blinks red, and is not a fire alarm, or a aromatic gadget. read more

Staples - Is this a Camera? It blinks a red light! - Printing Services Near Me - Carson, California

Equipment for copying is Very poor service Customer service is not good And over charged My debit card read more

I dropped off an Amazon return 15 min before closing time when I went home, i realized that my item didn't process. I woke up early to go in as soon as they opened to see if they could find it as it was one of the last drop-offs. When I asked a lady employee, she called her manager. Her manager came out and was so rude to me from the start using a loud voice, said, "Do you want me to go through those boxes? With attitude, looked at me so annoyed. He said, "Just call Amazon, I said I was here the last 15 minutes; maybe you can easily find it." He said again, "Look at all those boxes. Do you really want me to go through them and find your item?" The attitude and raising the voice was so unnecessary, especially in front of my baby. Just be kind, no need for attitude. It was an unpleasant experience. read more

My local Staples is okay. Pretty average overall, but the shipping department really needs improvement. I'm always waiting at least 10 to 15 minutes just to get help. The person working the printing area is usually busy or off doing something else, and it's clear they just don't have enough staff in the shipping department. I get that it can get busy, but they should be prepared for when things pick up, not just let customers stand around wasting time. It's not just me, I've seen plenty of other people waiting too. On top of that, the printers are almost always being used by people who clearly need help, but there's rarely anyone around to guide them. The workers should really be more present to help those customers, which would also speed things up for everyone else. Honestly, a quick 10 minute stop here always turns into 30 to 35 minutes minimum. The store is reliable, but the experience is tedious and frustrating. I've been using this location for around 12 years, and unfortunately nothing has changed, which is why I'm finally writing this review. read more

Horrible. The place is like a Ghost Town. There's no staff there was literally one older Caucasian man working and he had an attitude on his face because so many people were coming in with Amazon returns and the line was long. There was three people in front of me and they were returning multiple things so that took a while and finally by the time we got to me, he just, walked away and stayed gone. Some younger guy had to come and do my return. I don't wanna pull the racial card up but why when he gets to me and you know I've been waiting there, you just leave. He did quick stops in between but it was to ring other people out or take passport photos, mind you I was only third in line when I got to the store and literally stayed in there for about 20 minutes. It was ridiculous. He didn't tell me sorry for the wait, I'll be right with you or anything he just kept going about his business and left me standing there with a line behind me. read more

Great visit to Staples today! Very unexpected to find such helpful employees. Mariyah went above and beyond to help me with my project. She made it seem easy and I won't hesitate to return with customer service like that. read more

Was waiting about 20 minutes in line to do an Amazon return, there was 2 associates working on the registers. Not one associate acknowledged the Amazon return line which had 4 different customers waiting. None of the workers seemed educated on customer service and how to attend to customers in a fair way. read more

Let me first just start off by saying that I had very low expectations. I mean super low, low expectations. I usually get my office supplies from Target, however my ink cartridge that I use has been nowhere to be found at any Target for some time now. I don't know what's going on with that... but I needed to print something and lo and behold, Staples to the rescue. When I first walked in, it felt like I was the only one in the entire store; it was so quiet (no music, no people, etc.) As I walked further in, I noticed an employee and asked her where I can find ink cartridges. She was beyond sweet! Not only did she show me where I can locate them, but she asked if I needed help looking for a specific one for my printer. I know this sounds silly to be grateful for someone doing essentially their job, BUT you'd be surprised at how many people just don't care and/ or just plain rude. I found my ink cartridge that I needed. Yay. The cashier was also very nice. Overall, I had a great experience here. I have no complaints, not even about the price because I needed ink for my printer and I'm grateful that they had it here! : ) read more

All school supplies in stock ! Great friendly service. No crowds which I love. Lots of options. Affordable prices.

Came here for my passport picture and let me tell you... you need to come here !! I previously took it at a cvs and I did not like it. They have a white light here and I feel like it really makes the picture great. The guy helping me out .. the manager or assistant manager (I cant remember his name) was so nice and chill. The girl in front of me wanted to see her pic and he even retook it four times and was very patient with her. Come here for your passport pics! read more

They close early at 7pm. Their prices increased. You can buy at Target or Walmart for less

This place needs a major makeover. It's DIRTY and outdated. Prices are high. The printing department does good. Sometimes it's no cashier. Sometimes they don't give the discounted rates that are on the items in store so make sure to check. read more

Location was short staffed with long lines. David at the Amazon return counter was amazing doing 3 jobs at once Amazon returns, answering phones and helping other clients check out. He was apologetic for the writ and was going as fast as he could to help everyone read more

Best printing station in town! With the greed of Hewitt Packard (HP) with their toners, they have made my printer obsolete even tho it was working properly. For the few times that I have to print documents, Staples has become a lifesaver and money saver. Thank you for your service and support. read more

This location has reduced hours. I came at 8 pm and it's already closed. Prices are going up

Their customer service is terrible. The employees are rude. They advertise that they do Amazon returns but when you have a return they ignore you and refuse to help because they don't get paid for Amazon returns said the manager. read more

Malaya is the best. Staples looks like they're low staffed at the printing service desk. There was a big line and Malaya was the only one there helping everyone as much as she could. Good work ethic, good attitude, and a sweet person overall. She likes her job and likes to help people. The prices are good for great quality business cards. read more

I wish there was a options to rate this place 0 stars. I never been to a staples so unorganized & dirty. I went to make copies for my business, & I hear the girl worker at the copy station complaining about helping out elder customers because they are not tech savvy. WOW! I worked in retail for 4 hours & it's something about this new generation of workers that are so LAZY to do their job! It's disgusting... Customer service doesn't exist here! Todays date 11/28/23 10am. read more

It is very obvious that customer service is not a priority here. The lady at the copy center is not so bad but the guys that i've dealt with in the pass were horrible. there was one time i came in before five to get some same day service and was told i couldn't get same day service but a woman of different color was giving same day service. after i complained then i received same day service. when i came back to receive my cards i was so upset i just left. the cards were done horribly. my schedule is always full so it took time for me to come back. so today i came back to try them again hoping things would be different. well they lady who's working the copy center is not bad but i find it weird that they're always backed up but the copiers are never running. anyways i called for the manager (Sean) to show him the cards and how they were messed up but he is no way trying to help me at all. Sean, you are in the customer service business. how can you run or manage any business and not understand that. you should do better and also, we are all red blood bleeding americans treat every citizen of this great country as such. Nancy, keep having a great personality. thanks for all your help. you and you only deserve 5 stars. read more

Staples - Copy Center - Printing Services Near Me - Carson, California

Horrible customer service. Went to return amazon, and no one helped me. All while all the lazy employees just walked around. No one offered to help me. They just ignored me while I waited. I also came here for a cable, and no onr helped me. After me looking for a while, they ended up not even having it. Waste of time!!!! read more

Ms Mary gave me a great help. She was very kind and patient. Seems she is taking care of many things all by herself. Thank you so much for your help!!! read more

Maroon the employee at the print center was extremely rude and I was up next in line with just one page I wanted to print and he didn't even greet me or nothing he just walked away like if I was nothing. I waited for another 30mins and he was still in lunch. I'm never coming here again. I've been coming here my whole life but I will be going to Office Depot from now on read more

Great customer service from alaura! I needed to print and make some copies but was confused where to go. Alaura helped me every step (thank you) and I left with everything I needed!! Def recommend this location! read more

Josh deserves a raise! I was struggling with making a copy of my id photos as well as other documents and as soon as I requested for help, he came in right away to assist me. He's patient and very helpful. Thank you Josh! read more

Nancy in the printing department was the best help and assistance at making a large banner for a party. She was very kind and showed patience and expertise to help print a 6 foot by 3 foot banner for a party. We are very grateful to Nancy for her help and she made a perfect banner for us. read more

I came here to try and exchange the laptop cover I was given as a christmas present. My aunt said that there had been lots of options when she bought it so I assumed there would be a good selection when I went into this store. There was not. There were maybe 10 bags on a top shelf so out of the way I had to ask someone to find them. Half of the options were over $50 and all of them were black or brown. No fun colors at all. Not even the backpacks they sold were fun colors. I then asked another staff member if those were the only options or what else I could do and she directed me to this giant computer basically telling me that I can order one from their site and have it delivered, which would mean that I would have to return the item and repurchase it online. She had a really hard time explaining this to me. I don't know if it was me not understand it or she having an issue with getting her message across but it really sat wrong and I ended up just leaving the store and keeping my bag because it was too much effort to exchange it the way they wanted me to. read more

Called in to ask a simple question about printing, followed the prompts on the phone. Pressed the option for the printing center, got ahold of some within 30 seconds and asked if I need to bring in a USB or how does it work to get things printed and she said she wasn't sure and she'll transfer me to printing. Stayed on hold for 20 minutes while I kept getting transferred back to the area with no one there. After a couple rings while on hold I would hear it get transferred back to the original person who picked up but instead of telling me call back later or something she didn't say anything and would quickly transfer me back.... to a department with no one in there. Not a good business practice. read more

Shout out to Ally at the printing service she came through with the knowledge and help my fam and I needed! Thank you for great customer service! read more

Had a terrible encounter with an employee named Mando. I found him inconsiderate and rude. The lack of professionalism in astounding. What's surprising is his terrible service is a stark contrast to what I experienced days earlier at the same store. Alaura was informative, helpful and solved a problem I needed her help to fix. Mando was just arrogant and as I tried to explain my experience with him to the Manager, he walked up, intruded in the conversation and smiled/smirked when I told him he was the antithesis of service models. Why ever go back there? read more

Went in last night to get some info on scanner/printers and Delvin was super kewl and super helpful. When I decide exactly which one I want i will certainly buy it from him. Thanks man!! read more

Customer service is terrible and that manger/supervisor Helen should be fired!!! They should just shut that Staples down!!!!! Had to print a PDF file and spent 1 hr asking for help and nothing. At the end End they kick me out of empty handed! read more

Pro: The store has everything which is good. I can come here and find what I need. Con: Customer service is bad over here. On the phone they don't really seem to be really clear and knowledgable, and polite about what they have. read more

I am 40 years old and I've experienced customer service everywhere, even out of the country, but yesterday was probably the worst customer service I have ever encountered in my life at this Staples. I went in on February 20th looking for a floor heater for an office or small room. I asked one employee who was on the floor if they had them. He looked at me dumbfounded and said he didn't know. I then ask, "can you find out?". He then used his walkie talkie gadget and contacted someone who stated that they were on aisle 5 or 6. First fail is that he didn't walk me to the item. He initially stated he didn't know if they had them or not, you would think he would walk me to the item to also educate himself, but he didn't. I walk to aisle 5 and 6 and I didn't see any floor heaters at all. I then walked to the cashier and said "excused me".... As I stood they for 12 seconds waiting on him to finished sending his text or Facebook post he didn't look up and said "yea". At this point my blood pressure is boiling at 500 degrees and I want to slap the phone out of his hands. First off, you're a cashier and being on the phone and handling money is so wrong on so many levels! He finally looked up at me and said "Oh your looking for the heater, yea they are on aisle 5 and 6". I said, " No, I didn't see them so can someone walk me to the item?". He said, "well they are over there" .....WTF....I swear I was talking to an idiot at this point! I ask to see a manager and he almost tried to fight my request by saying that the heaters were over there again, but finally called the manager out. This night manager I am assuming came out the back with his pants sagging and shirt untucked....WTH, he looked so unprofessional. He walked behind the counter and said "Yea can I help you?" I said I was looking for the floor heaters and I was told that you all have them. He then repeated that they were on aisle 5 and 6, but still failed to walk me to the item. I had to ask him and he told me to wait. Again, I am so upset at this point I started to shake and sweat....he then walked from behind the counter and literally walked away....at this point I had to scream and ask him am I suppose to follow you and he said "Yea"....Oh my goodness!!!! I can't really believe the customer service here....So we get to the aisle 5 and 6 and he looks all around and said, "Oh we moved a lot of stuff around so you probably should look in the clearance", and walked away from me like I was a dog. Again, he failed to walk me to the clearance area. So at this point I ask for his name and he said Bryan. I told him thank you and that I would be sending a letter to his corporate office. He didn't seem to care and told me to have a good night. Amazon and online store will continue to have my business....the customer service at some of these stores baffles me. UPDATE: I called the store and ended up speaking with Lorendia (sorry if I spelled the name wrong) who is the GM. I only called the store to make sure Bryan name was real because I didn't trust him. I told her about my experience last night with the cashier who sends text messages and Bryan unprofessionalism. She listened to me without interrupting and apologize for her employees' behavior. She was VERY sincere and carried about how upset I was. Speaking with her stop my letter to corporate and BBB, but my complaint will remain her on Yelp. I did explain no one needs to lose their jobs, but they should be retrained for sure or find another place to work. read more

I had to do an exchange of something I bought a few days ago. Was helped by Nerissa.. she was very charming and super helpful.

Don't get anything printed here. They will not try to resolve the issue if you're document looks pixelated. Even if you bring another pdf with higher ppi. Fed ex is wayyy better and with the money you pay read more