I went into LensCrafters looking for a specific pair of glasses, the folding polarized Wayfarers…read more Since there wasn't a display model, I asked which size would fit better. I chose the larger size, but when we went to check out there was an error, so I was told we'd have to order the smaller size instead. I asked if I could exchange them if they didn't fit, and I was assured that wouldn't be a problem. When the glasses arrived, they didn't fit well. I gave them a fair chance and even let the staff try to adjust them, but they still weren't right, so I came back to exchange them. At that point, Hannah, the manager, seemed visibly annoyed that I wanted to swap them. She processed the exchange but refunded me the original price and then charged me full price for the replacement. She told me the receipt could print incorrectly, but that wasn't true. I ended up paying an extra $35 for a cheaper pair that didn't even have polarized lenses, which was the entire reason I bought them in the first place. When I realized the lenses were wrong and came back again, I was told they couldn't help because the correct glasses were out of stock. Instead, I was told I could simply return them on the last day of my warranty if I wanted to. The whole experience was frustrating and left me feeling like my concerns were treated as an inconvenience instead of being resolved.

came in due to my wifes lenses are crackling at the bottom of both lenses. only 1.6 years old! was…read moretold need to buy new lenses.they should last longer than 1.6 years.only a 1 year warranty, no discount offered or at least a let me see what i can do.been coming here for years and i am finding the quality is getting worse every year.all they want to to do is sell sell sell.Hannah could of cared less and acted annoyed we even came in.

Been coming to get my glasses here for years. They have an optometry department there as well. This…read moretime I got some new glasses but they ordered the wrong ones. So I called back and they replaced the glasses with the on es that I originally ordered. The staff is very friendly and they are very knowledgeable. I don't think you will be disappointed going here.

Great employees, knowledgeable staff, and a great selection…read more Thank you, Nic and Jim, from both Vancouver locations. They worked together to help find the exact frame I was looking for, and they were able to order it into the store for me to try on. I will definitely be returning for my glasses needs. Thank you all for the great service!

Dr. Sorenson is amazing! We recently relocated to Ridgefield and needed to find a local eye dr. So…read moreglad we found Dr. Sorenson. My daughters and I had a great experience. My eldest daughter is special needs and she was so patient with her. Highly recommend and Theresa (front desk) is awesome too!!! She answered all of our questions about the glasses they sell in office. Thank you ladies for a great experience!

I have been going to Accent Eye care for a couple of years. The Doctor is always friendly and very…read morethorough. She always asks if I have any concerns and spends a good deal of time with me. I don't feel rushed.

Incompetence at every level and that is putting it nicely…read more The doctor (Dr Hardesty) wanted to change my contact lens that I have worn for a very long time. He gave me "weekly" contacts to try. I came back a week later after trying them out and agreed they would work for me. He gave me my prescription and sent me on my way. I went to fill the prescription just to find out he gave me a prescription for daily lenses. We had a conversation at my appointment about how I did not want daily lenses for several reasons. I called the office on 6/17 and left a message stating that I was prescribed the wrong contact lenses. Never got a call back, called again on 6/22 and was told the doctor was out of the country for 2 weeks but his notes state he gave me a daily lens to trial and that is the lens in the prescription. He gave me a daily lens and told me to put that in my eye everyday for a week??? I'm going to hope and pray he did not do that and just made a clerical error in his notes. I was assured he would fix it as soon as he returned and I would get a call back on July 3rd when he returned to the office. Well July 9th came around with no call, no email or any kind of communication about my prescription so I again reached out. I left a message as even though it was during office hours no one answered the phone. Art called me back and I was assured a new prescription would be emailed to me that day - I confirmed I wanted it to be emailed to me and confirmed my email address with him. That afternoon I got a voicemail asking if I wanted to pick up the prescription or have it emailed to me. OK more of my time wasted....I called back and again told them I wanted it emailed to me and again confirmed my email with another person. The following day I still did not have an prescription. So we are now 3 full weeks from when I notified them I was given the wrong prescription and I still did not have a prescription in hand so I reach out to them again. I email them this time and request them to respond to the email with the prescription. If they are reading the email and the prescription is indeed ready it can't be that hard to email it back right? Finally I get an email stating they had sent it to the WRONG EMAIL. They had my email in my file, had successfully communicated with me via email about my appointment and I verbally confirmed it with 2 different people within hours of each other and still they got it wrong. It goes without saying I will not be going back nor would I recommend anyone else go to this office.

I've been visiting this place for about 10 years now, and I've always been satisfied with the care…read more I just got back from my latest appointment, and once again, the front desk ladies, as well as the nurse who conducts your initial exams, were very friendly. However, Dr. Hardesty isn't the friendliest doctor in the world. His bedside manner needs a little adjusting, and maybe a smile from time to time might help as well. Even though I only go once a year for this appointment, I'm already not looking forward to next year. We'll see what happens

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

The place is very inviting and the staff is top notch. This place is decorated so beautifully. They…read moresent me a little letter in the mail. So cute. Update: They are ALWAYS ALWAYS late. Not taking away stars but still. Annoying.

They verified my insurance coverage for services for me. My exam was very thorough and all the…read morestaff friendly helpful and knowledgeable. My glasses were ready for pickup quickly. I would highly recommend.

I do not know how they have less than 5 stars?! My emergency is their emergency. Been going here…read morefor YEARS and never had a single visit where I wasn't 100% happy. All the Drs are amazing you can see any one and get the same treatment and perfect advice for taking care of your eyes and vision, you can talk to any assistant and get the same understanding and feed back while doing standard tests, you can talk to any of the front desk and they are happy to help in any way they can; they are my fave people to see if I have a problem ;) . This place is like family in the best way. Thank you for taking care of me and family over the years. You guys are all the best of the best and it is felt when you walk thru the doors. Looking forward to so many more years of this practice taking care of my loved ones. All of you are personable and loving. Wish I could do more than just some review. Xoxo

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!