I just met Dr. Clayton and her staff yesterday. Everyone seemed very knowledgeable, polite and…read moreefficient. I moved to Vancouver, WA from Las Vegas, NV on May 1st, so Dr. Clayton and all of her staff were put to a strict comparison test against my prior eye doctor and his staff that I had been seeing for over 20-years. Well, Dr. Clayton and her staff definitely passed my comparison test! I will be having my cataracts removed in September by Dr. Clayton and I feel optimistic that the surgeries will be successful. I highly recommend Dr. Clayton and her staff! Momi Hayes

i had to miss an appt. I called 48 hrs prior to missing appt. which is their proto call. I had an…read moreurgent surgery that required me to miss my appt. i rescheduled and made that appt. I sold my vehicle and Im 17 mi away from the clinic and just far enough out that we dont have public transportation where I live. its taking me a while to find alternative transportation thru my health insurance and have to learn that system and set up accounts to be able to use the services. once i got that figured out i call to make and appt and they discontinued my care over 1 missed appt. they called several. i called in advance of any other i missed appt. my reasons were valid.

Near & Far Vision offers a personalized and efficient experience. I traveled from out of state to…read moreconsult with Dr. Tian due to a complex situation from a poor outcome of surgery done elsewhere. Dr. Tian thoroughly reviewed my case and presented options that other Doctors had not thought of. The practice has all of the newest top of the line testing equipment. The spacious, beautiful, comfortable and clean clinic combined with the kind and experienced staff provides an unrivaled level of care.

I had LASIK on my left eye and ICL on another one. Right one after another. It was so fast. I would…read moresay 5-7 minutes for both. Had no pain at all in both cases. Right after I went home. Ate a good meal and had a sleep for 16 hrs. My husband was giving me two kinds of drops I was prescribed during the nighttime and in the morning and pills before I went to sleep as well. I can tell you that I had no irritation or pain at all. If I would have to rate my pain - it would be zero. It was an amazing experience! Both doctors: doctor WILL (LASIK) and doctor TIAN (ICL) as well as all Will Vision team done a significant, amazing, great job. It's now 19 hrs after surgeries were done. I have 20/20 vision, I continue to have my drops every 4 hrs. I don't feel anything that would remind me I've ever had an eye surgery done, even though it was done 19 hrs ago. I WOULD DEFINITELY RECOMMEND this clinic WILL VISION & LASER CENTERS and the best doctor ever JACK TIAN! My ICL went so fast and smooth, I've not even realized it's started and it was done already! SO IMPRESSED! I would rate my experience as 100 out of 10. May the Lord reward you!

TLDR: Got an eye infection from standard eye exam here and no guidance from this office/doctor…read more A couple of years ago I had an issue with this office taking over 2 months to get my contact lens order fulfilled with no proactive updates, but I let it slide because I really liked the optometrist and thought my prescription was more accurate than I've gotten at other places. That said, after my appointment this month I will never return. The day following my standard eye exam, my left eye was still extremely sensitive to light and bloodshot. I gave it a day and with no improvement, called the customer service line. She said she was sending my message to triage and to expect a call from the doctor. Well, after 2 more BUSINESS days the call never came... My eye was getting worse and puffy so I had to do an urgent care appointment to get prescribed medicated eye drops, they told me it was clearly infected and I likely got it from my appointment. After my urgent care appointment, I called back Vancouver Eye Care to let them know I got an infection from my appointment and never got a call from the doctor. The person on the line was apologetic, but I never heard anything else. Mistakes happen and according to urgent care, conjunctivitis is going around, so don't know that they lack proper hygiene practices, but the lack of concern over their patients' health after leaving the office is a huge red flag.

Having just moved to the area from out of state a few years ago, it was time to find a new eye…read moredoctor. Our dentist is in the same building as this location for Vancouver Eye Care so I looked them up on line and scheduled an eye exam. My optometrist was Dr. Sayge Heintzelman, O.D. and both she, and the assistant that helped with my exam were great. I was surprised that the assistant did the bulk of the exam, as I've always gone to smaller eye clinics in the past where the doctor did everything, but as I said, they both were great. It had been several years since my last exam and I knew I would need new prescription lenses so after the exam I waited for 15 minutes until the lady who was assisting folks pick out glasses and get them measured was done with another patient. I wish I remembered her name, as she was very helpful in selecting frames that complemented my face. It was also my first time getting progressive lenses and she did an excellent job of explaining how those work and what to expect. Just under 2 weeks later my new glasses were in and I did have to wait quite a while in the waiting area to pick them up. The staff that assists with pick-ups and adjustments for new frames was getting trained on some new equipment and rather than pause the training I waited 20 minutes to get my glasses. Not a huge deal, but since they knew I was waiting it would have been better for them to pause their training for a few minutes to assist me. But I'm sure that was just a one-off oopsie and I will definitely come back for my future eye exams as everything else went smoothly and was great service.

The nice person I talked to setting up the appointment for contacts did a good job explaining and…read moreanswering questions. At my appointment I completed a medical information form. I waited almost 1 hr. to be seen. The assistant asked the same questions and did not read my form. My handwriting is not great, but it is legible. I read my form to her. She kept checking her watch and was impatient. She was unfriendly. I told the Dr I did not feel comfortable with her exam. He did a quick exam. He said he needed to order trial contacts. I asked what if the vision was off. He said he would order other contacts. He said he would not be in this office for the fitting and advised he would send the contacts DT and to set up appointment. My eyes where dilated when I left, and no protection was offered or address. Next appointment I waited 35 minutes. I was told they did not have the contacts and to go back to the original office. They said a Dr had an opening for the next hour and could get me right in. I rushed through my errands. I arrived there about 40 minutes later and stated I was there for my fitting. She found the contacts and said I was to take them. I said I was to see the Dr. She stated I was to comeback after wearing them for 2 weeks and then set up another appointment to see the Dr. At this point with the series of error, the wait times, the rushed exam, the lack of internal communication with each other and the patient, I said I was done. I arrived home and I received a text stating I had another appointment in the next 45 minutes. I did not set this up and I was not going back there for the 3rd time in a day and for them to not know what was going on. I called and left a voice message stating I would not be at that appointment, and I would not be coming back again. I will go somewhere else.

The eye doctor and technician were great but there was a language barrier between myself and the…read morethe technician . I asked if I could request another technician at my next visit with a better understanding of the English language and spoke to the office manager Julia who was terribly rude and and left a very unfavorable impact of the whole office!

Dr. Kim is a fantastic physician. I appreciate his demeanor which is friendly, confident, and…read moredirect. He is extremely knowledgeable and not only takes his time during your examination, but in answering your questions. The staff and assistants are very professional and the office clean with up-to-date equipment. Even though there are other doctors in this office, it never feels crowded or rushed. I am so lucky to have found Dr. Kim as my eye doctor and I've recommended him to family and friends.

Dr. Kim is an awesome guy! Id recommend him !…read moreSuper Dr! My Highest Rating !

The staff is nice but, the eye Care is sub par! I have been going there for almost 5 years. I saw a…read moredifferent doctor this year. I was not happy w the quality of the new contacts I received. I can barely see out my left eye. I will not get the RX for my new glasses. Don't trust the RX. I have called 3 times in the last 12 days and left messages each time. I finally got a call back on 12/26. I was assured I would be called back the same day. Big surprised, No call back. Next call to my insurance carrier.

Had a great visit with Dr. Chow yesterday! I came in desperate to find answers for my sudden eye…read morepain. Dr. Chow was very patient and kind in listening to me rattle off my concerns and symptoms. He was able to figure out the cause of my pain and I am very thankful for his knowledge and reassurance! Thank you Dr. Chow

I had cataract surgery on one eye and laser surgery done on the other by Dr. Michael C Kim at…read moreVancouver Eye Care. Dr. Kim did a wonderful job in fully restoring my vision. I feel very fortunate to have a surgeon whom I trust totally with my precious vision. Thank you, Dr. Kim and your friendly staff. Words can't express.

I was seen at The Vancouver Eye Care clinic by Dr. Sayge M. Heintzelman for swelling of my left…read moreeye. I explained to her that it has been two weeks since the swelling started and it has not gotten better. She looked at my eye and explained I have some clogged oil glands and recommended that I apply warm compresses and prescribed me an antibiotic due to possible infection. We discussed other options such as "topical drops" or draining the oil glands if my eye got worse. Two days later the swelling in my worsen towards evening time, so the next day I called to make an appointment to see a doctor. This time I was seen by Dr. Shauyene Hsieh. She walked into the exam room and asked me to explain what was going on, so I explained to her what was going on with my eye. She looked at both my eyes and said she is going to order me allergy drops, after I had already explained to her that I have been using allergy drops, warm compresses, and been on antibiotics for the last 2 weeks. I asked her if she can order me "topical antibiotic drops" she proceeded to laugh at me and said "topical" and antibiotic drops drops are the same thing. I felt humiliated, not only was this doctor not listening to a word I was saying but she was now laughing at me. I felt as if my medical needs were not being addressed and I was being rushed out. I explained to her that Dr. Heintzelman said that if my eye got worse that we can look at other options such as Topical drops. She snapped back at me and said it was not included in her notes and continued to ignore what I was saying. At this point my husband could see that I was getting frustrated so he asked her about steroid shot to drain the capped oil glands. She was very short with him and asked him if she should repeat the treatment plan which we just went over. It's expensive to see a Specialist. If I could have avoided seeing one I would have, but since I was in pain I had to come in twice in one week. There should never be a reason why a patient who is paying to see a provider be treated in such manner as I was. A patient should not feel afraid to ask questions because they are afraid the Provider might get upset with you or laugh at you for not using the correct medical terminology. Dr. Shauyene Hsieh was unprofessional, rude, and uncompassionate. She was slamming things down as we were leaving the room. No one should be treated the way I was by Dr Hsieh. It was unethical, and absolutely unacceptable. I walked out of the appointment feeling humiliated and without answers.

I just moved here within the last year. I was worried I would be able to find an Physician…read morecomparable to my choices in Los Angeles. Dr Hsieh (pronounced Shay) is a Class AAA+ in my book - so happy to have found Vancouver Eye Clinic.

I went to Retina NW for 8 treatments. They push as many clients through as possible every day…read more Their appointments take 3-4 hours each time. All but about 15 minutes is spent in the waiting room. They do one thing then put you in the waiting room. Wait for 30 minutes or more, the do another thing and put you back in the waiting room. Then put you in a room and you sit and wait and wait and wait. They have zero regard for the amount of my time being wasted just sitting there. I saw two of the five doctors and they couldn't agree on treatment. I lost all confidence in them. I have since found Hillsboro Eye Clinic. Each appointment is less than an hour. The doctor I see is knowledgeable, the office staff is friendly and there aren't 10 to 15 people waiting around being shuffled back and forth from a waiting room. Everyone is seen promptly and not waiting around.

Staff is always upbeat, professional, and helpful. They answer all my questions and make the…read moretreatments understandable and quick.

Had the absolute worst experience ever. I went back to get test results from some blood work they…read moredid. First, the "receptionist" read my results to me in the lobby. Second, when I asked for a printout to take to my PCP, he got annoyed. Then when I had questions about the results and what was included as recommendations, he said "you need to find thst out on your own. Thats what adults do. Thats what being an adult is about." I literally was doing just that. Asking questions about my medical diagnosis and his response was "go find that out." Seriously? I could not believe how rude he was. Oh. And the reason I had to go in was because they were calling the wrong number. BUT they were able to text me reminders about my place in line? WTF?

ZERO STARS. AWFUL CUSTOMER SERVICE. WHY DO U GUYS HAVE 7:30 APPOINTMENTS IF YOUR GONNA TURN AWAY…read morePATIENTS??? SOME WHO HAVE TO LEAVE WORK EARLY TO HAVE AN APPOINTMENT. NEVER come here if you have an evening appointment. Staff is unbelievably rude and couldn't be more of a hurry to get home. I work in the healthcare field and it's a standard to treat all patients with care and concern. No matter what mood your in. I came in 8 MINUTES LATE for my 7:30 appointment because I needed to leave work early. The nursing staff working tonight 4/17/23 at 7pm are awful. But the actual provider was nice enough to step up to the desk and actually communicate like an adult, not a spoiled child who needs a nap and yelling from back "WE CLOSE IN 10 MINUTES. WE CAN SEE HER-- WE CANT SEE YOU." Will be sure to get both grumpy Greta's name next time :)