I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

My husband and I were recommended by a family member to the optical doctor at Costco on 192nd. We…read morewere both so impressed with Dr. Lewis and his staff. They made sure to call us the day before with a reminder, text us with the link For the necessary paperwork to fill out, and answered any questions. I was also impressed with the technology they have on site. It turns out my husband has two cataracts, which we knew were impacting his vision. However, I was impressed that Dr. Lewis recommended that my husband not get glasses until after having the cataracts removed. He discussed the referral for cataract surgery and who he recommended. The doctor explained things exceptionally well and very clearly. My eyes are fairly weird having had bacterial spinal meningitis many years ago. I have pseudo tumor, a.k.a., my brain thinks it has a brain tumor. Some doctors deal with this information. Well, as did Dr. Lewis. He showed me how my retina are actually crinkled from the brain pressure I have. He also explained that I would need to have a very different type of surgery eventually, and that this is affecting the vision of my left eye far more than my right. This is the most information I have gotten out of any doctor regarding my vision in over 30 years. After this positive experience, both of us agreed that we would keep Dr. Lewis and his staff. I'm really happy that our family member had recommended him. It was also very easy to just go out his door with my prescription and order a regular pair of glasses and sunglasses at the Costco optical center. With $50 off the second pair, I was able to get both pair of glasses for right around $300 , and this included the bifocal lenses that have no line.

If I could give Dr. Lewis and staff more stars, I would!! I have been to several different eye…read moredoctors over the years, and Dr. Lewis is BY FAR the best! He is kind, VERY thorough, and takes lots of time to explain my eye care needs. I am getting ready to have eye surgery, and he was so, so great at explaining and showing me images of my own eyes as to why I need it. I am a healthcare provider myself, and trust Dr. Lewis with all of our family's eyecare needs! HIs staff is also kind and great!!!

My first appt. went great. Everything as it should have been/expected, on time, professional,…read moreetc... that a promising start. The Dr. was very helpful/knowledgeable, answered all questions and listened.

NEVER AGAIN!! I was yelled at by the person who gives me my glasses after I told her they didn't…read moreseem right. I went to a different place and was told my prescription was wrong. I called to tell them what happened and I'm still waiting for a call back. That was 4 weeks ago. I've never been so humiliated as I was when I was yelled and told to leave and try them out for two weeks.

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

After leaving my previous review I was contacted by Julie the manager from the Vancouver location…read moreto initiate a refund which I appreciate. Julie was easy to communicate with. She worked through my issues with me quickly, and informed me Lindsay from the Camas location would be calling me to complete the refund. The next day I received a curt 52 second call from Lindsay. The entire conversation went as such: Me: Hello L: I'm calling you about a refund. I need your debit card numbers and expiry. Me: Okay [lists off the numbers]. Thank You. L: You're welcome--and slammed the phone down on me before finishing her words. She did not confirm my name, confirm my card details, tell me when I should approximately see it return to my account, say sorry it didn't work out or anything. I only hope she took my card details correctly at this point. I didn't even know who Lindsay was as the optics staff never told me their names, but now I realize it was likely Optics Staff 1. I wish I had been put on a call with someone else to deal with this refund. I'm baffled why the staff has been unprofessional throughout my experience. The stress they have caused is inappropriate especially for a doctors office. Thankfully the refund arrived after a few days, but I do not recommend this location.

From time my wife and I arrived for our eye exams we found everyone was pleasant and most…read morefriendly. Our wait was we were examined. Our appt was with De Trang. She was thorough the and informative and was able to determine my existing eye issue without having to ask as she tested my eyes. She had one test to determine the health of my eyes retested since the images were not as clear as she wanted.she took the time to answer all of my questions and wrote a new script. The ordering of thee glasses and insurance was clear and concise. My wife couldn't decide on frames and they ordered the frames for her to be sure before purchasing. The Eye Clinic was highly recommended and I understand why

This is something you rarely say at an eye appointment - "I had fun."…read more But I did! Everyone is so incredibly friendly, it hits me right in the heart. Usually you go to appointments and it's expected to be very in and out, let's get this done, goodbye. In my visit today, it wasn't anything like that. Everyone was friendly from the get go, making casual conversation and making great recommendations. I'm currently trying on the most comfortable contacts in the world. Where have these been the past 10 years?! I'm somehow also went home with great ideas for my wedding. I guess what I'm saying is that they make you feel like you're at home. Thanks guys!

I cannot comment on their clinical care but can only relay the following: I got an email from them…read moreabout scheduling an exam. They are extremely close to another eye clinic I had been to 3 years ago. I didn't recall that clinic's name but assumed if someone had my email and was located at an address on that road, it was the same clinic. I called and when asked about insurance said Aetna to which the person on the phone responded as if that were impossible for vision insurance. I have Aetna Vision Preferred (855-347-6899) in point of fact. I said it hadn't changed since my prior exam there so should be on file. Person responds that they are not seeing that info and that it says I would be a new patient. So then I realized it was not the same clinic. I said "Oh you are very close to the one I went to before and I thought they would be the only ones sending me an email. You're right. That was my confusion." Person then says *snidely* "Well we are going to need insurance information. You haven't been here before (snide slight laugh)." Yes we just established that in my statement from 2 seconds ago... "You are right. That was my confusion." I just decided to end the call at that given that now I was probably not going to convince this person my insurance was Aetna. At this point I realized what a blessing this call had been in clarifying this is not somewhere I would want to get care with that attitude toward customer service. Saved me a wasted trip.

Very glad I found my new go to eye clinic. Dr. Drew was thorough and listened to all my concerns…read more The man of the hour was Tai who helped me picked out my glasses. After meeting Tai, I now understand there are levels to this game and Tai has achieved the highest level. Tai knows all there is to know about finding the perfect pair. The most important thing, he cares. Tai is truly an artisan of his field. My brother from another mother, thank you Tai!

I would not recommend this business to anyone. Extremely rude and unwilling to work with the…read morecustomer's request. The lines they carry are also not the best quality available, nothing "high end". Save your time and money. There are much better options in the area.

I had never been to this clinic before but specifically came in for prescription safety glasses…read morethrough my work. The staff was very welcoming and very friendly. Celia at the front desk was very helpful when I was filling out my insurance info and paperwork. When I did my eye exam with Dr. Robert, he was so helpful and so patient with me and was very informative on different options. Out of all the optometrists that I have seen in the past, he has been the best one I've gone to. I can tell that he really cares about his patients and I am so glad that I found this place through my work. After I got my eyes dilated, I hung out a little bit and looked through glasses trying to find ones that fit my face. I am very petite and I have a very small face, and I always get glasses in the kids section. The person working that evening was so patient with me and so very helpful. I wish I got her name, but she had short curly hair and it was brownish blonde I think. I felt like she went above and beyond to help me find frames that sit comfortably on my face. I didn't feel rushed at all. She even went to the back a few times to try to find other pairs that might fit me. Overall, I had the best experience here and will most likely come back for my future eye exams. I love the staff and I love how they made me feel comfortable and cared for.

I have been a patient of Dr. Linda Medeski for over 15 years. The friendly office staff is…read moreprofessional and knowledgeable in their field of expertise. I appreciate the fact that they are well-informed on my insurance benefits and the accuracy in billing. I have always been very happy with my care. The patient/doctor relationship has extended into a friendship, and I always look forward to a warm welcome to my exams. My family members are also patients. I highly recommend Downtown Vision Center to anyone that is in need of optometry care. Denise Sandvig