I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

I do not know how they have less than 5 stars?! My emergency is their emergency. Been going here…read morefor YEARS and never had a single visit where I wasn't 100% happy. All the Drs are amazing you can see any one and get the same treatment and perfect advice for taking care of your eyes and vision, you can talk to any assistant and get the same understanding and feed back while doing standard tests, you can talk to any of the front desk and they are happy to help in any way they can; they are my fave people to see if I have a problem ;) . This place is like family in the best way. Thank you for taking care of me and family over the years. You guys are all the best of the best and it is felt when you walk thru the doors. Looking forward to so many more years of this practice taking care of my loved ones. All of you are personable and loving. Wish I could do more than just some review. Xoxo

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

Pacific Optical. Dr. Fujisaki is amazing ! I have been going to Pacific Optical for several years…read morenow never disappointed! My glasses are always on point. if you're looking for a good optometrist this would be your place.

I have been going to Pacific optical for years, they are the best. Wonderful optometrist, wonderful…read moreoffice staff-they really know their stuff and your glasses are able to be worn the first day that you get them there's no breaking in period.

My husband and I were recommended by a family member to the optical doctor at Costco on 192nd. We…read morewere both so impressed with Dr. Lewis and his staff. They made sure to call us the day before with a reminder, text us with the link For the necessary paperwork to fill out, and answered any questions. I was also impressed with the technology they have on site. It turns out my husband has two cataracts, which we knew were impacting his vision. However, I was impressed that Dr. Lewis recommended that my husband not get glasses until after having the cataracts removed. He discussed the referral for cataract surgery and who he recommended. The doctor explained things exceptionally well and very clearly. My eyes are fairly weird having had bacterial spinal meningitis many years ago. I have pseudo tumor, a.k.a., my brain thinks it has a brain tumor. Some doctors deal with this information. Well, as did Dr. Lewis. He showed me how my retina are actually crinkled from the brain pressure I have. He also explained that I would need to have a very different type of surgery eventually, and that this is affecting the vision of my left eye far more than my right. This is the most information I have gotten out of any doctor regarding my vision in over 30 years. After this positive experience, both of us agreed that we would keep Dr. Lewis and his staff. I'm really happy that our family member had recommended him. It was also very easy to just go out his door with my prescription and order a regular pair of glasses and sunglasses at the Costco optical center. With $50 off the second pair, I was able to get both pair of glasses for right around $300 , and this included the bifocal lenses that have no line.

If I could give Dr. Lewis and staff more stars, I would!! I have been to several different eye…read moredoctors over the years, and Dr. Lewis is BY FAR the best! He is kind, VERY thorough, and takes lots of time to explain my eye care needs. I am getting ready to have eye surgery, and he was so, so great at explaining and showing me images of my own eyes as to why I need it. I am a healthcare provider myself, and trust Dr. Lewis with all of our family's eyecare needs! HIs staff is also kind and great!!!

Very Friendly and down to earth. He explains eye problems in a way you can understand. Dr. Brittan…read moreis what you're looking for in an eye doctor.

Fantastic Doctor!!! He takes great care of my whole family! Listens and makes recommendations…read moreaccordingly

This is something you rarely say at an eye appointment - "I had fun."…read more But I did! Everyone is so incredibly friendly, it hits me right in the heart. Usually you go to appointments and it's expected to be very in and out, let's get this done, goodbye. In my visit today, it wasn't anything like that. Everyone was friendly from the get go, making casual conversation and making great recommendations. I'm currently trying on the most comfortable contacts in the world. Where have these been the past 10 years?! I'm somehow also went home with great ideas for my wedding. I guess what I'm saying is that they make you feel like you're at home. Thanks guys!

I cannot comment on their clinical care but can only relay the following: I got an email from them…read moreabout scheduling an exam. They are extremely close to another eye clinic I had been to 3 years ago. I didn't recall that clinic's name but assumed if someone had my email and was located at an address on that road, it was the same clinic. I called and when asked about insurance said Aetna to which the person on the phone responded as if that were impossible for vision insurance. I have Aetna Vision Preferred (855-347-6899) in point of fact. I said it hadn't changed since my prior exam there so should be on file. Person responds that they are not seeing that info and that it says I would be a new patient. So then I realized it was not the same clinic. I said "Oh you are very close to the one I went to before and I thought they would be the only ones sending me an email. You're right. That was my confusion." Person then says *snidely* "Well we are going to need insurance information. You haven't been here before (snide slight laugh)." Yes we just established that in my statement from 2 seconds ago... "You are right. That was my confusion." I just decided to end the call at that given that now I was probably not going to convince this person my insurance was Aetna. At this point I realized what a blessing this call had been in clarifying this is not somewhere I would want to get care with that attitude toward customer service. Saved me a wasted trip.

Just had my first visit and I am very impressed. Dr. Ashbaker is extremely knowledgable and he…read morespends the time to explain and carefully answer everything. He is going above and beyond to help me with my vision issues! Thank you Dr. Ashbaker!

This place is the best!! I recently got glasses from here and the staff down to the Gentleman who…read morechecked my eyes. Very friendly place would definitely recommend them to family and friends!!!

Had a great experience here! Exam went smooth, love my glasses. Popped in the other day to get them…read moreadjusted and Jon totally hooked me up -- swapped in new nose pads and now they feel brand new. Super nice guy!

Great employees, Knowledgeable staff and a great selection. Thank you Nic and Jim, from both…read morevancouver locations. The worked together to help find the exact frame I was looking for and were able to get it for me. Will be returning for my annual exam with Dr. Hurtubise. She is thorough, explains all my questions in terms I understand and most importantly, They helped save my vision in my right eye after I had a retinal detachment. They called the ER and let them know I was on my way. It saved me hours of waiting and helped get me into emergency surgery the next morning. Thank you all for the great service!

I would rate my Dr 5 stars. If I could give the receptionists 0 stars I would. Rude, condescending…read moreand not wanting to do their job.

Was seeing Dr. Rasky for a number of years but I work out of state so scheduling appointments was…read moretricky at best. Submitted to get a refill today, was denied because I haven't been in for a check up in a while. Feel like there is a serious lack of concern considering I have a form of glaucoma and the eye drops I requested help control my eye pressure. Hugely disappointed in their lack of consideration for exigent circumstances. Will never go back and would not recommend them. Pitiful.