I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

I went into LensCrafters looking for a specific pair of glasses, the folding polarized Wayfarers…read more Since there wasn't a display model, I asked which size would fit better. I chose the larger size, but when we went to check out there was an error, so I was told we'd have to order the smaller size instead. I asked if I could exchange them if they didn't fit, and I was assured that wouldn't be a problem. When the glasses arrived, they didn't fit well. I gave them a fair chance and even let the staff try to adjust them, but they still weren't right, so I came back to exchange them. At that point, Hannah, the manager, seemed visibly annoyed that I wanted to swap them. She processed the exchange but refunded me the original price and then charged me full price for the replacement. She told me the receipt could print incorrectly, but that wasn't true. I ended up paying an extra $35 for a cheaper pair that didn't even have polarized lenses, which was the entire reason I bought them in the first place. When I realized the lenses were wrong and came back again, I was told they couldn't help because the correct glasses were out of stock. Instead, I was told I could simply return them on the last day of my warranty if I wanted to. The whole experience was frustrating and left me feeling like my concerns were treated as an inconvenience instead of being resolved.

came in due to my wifes lenses are crackling at the bottom of both lenses. only 1.6 years old! was…read moretold need to buy new lenses.they should last longer than 1.6 years.only a 1 year warranty, no discount offered or at least a let me see what i can do.been coming here for years and i am finding the quality is getting worse every year.all they want to to do is sell sell sell.Hannah could of cared less and acted annoyed we even came in.

From the receptionist, to the eye doctor everyone was pleasant and kind!…read more My previous employer had turned my insurance off prior to the date they had told me, which I did not know until I was wrapping up my appointment. Without going into incredible detail, the woman that was ordering the glasses for me was amazing. She made my day much better, very empathetic and took her time helping me. Great spot!

After a month delay on trial contracts, I ordered new ones. Before I even got home I had two emails…read moresaying they'd be late. I called to cancel the $413 order and I have to wait a month to get them, then drive another 80 miles to return for refund, although they aren't even processed yet! Bad customer service!

Pacific Optical. Dr. Fujisaki is amazing ! I have been going to Pacific Optical for several years…read morenow never disappointed! My glasses are always on point. if you're looking for a good optometrist this would be your place.

I have been going to Pacific optical for years, they are the best. Wonderful optometrist, wonderful…read moreoffice staff-they really know their stuff and your glasses are able to be worn the first day that you get them there's no breaking in period.

I do not know how they have less than 5 stars?! My emergency is their emergency. Been going here…read morefor YEARS and never had a single visit where I wasn't 100% happy. All the Drs are amazing you can see any one and get the same treatment and perfect advice for taking care of your eyes and vision, you can talk to any assistant and get the same understanding and feed back while doing standard tests, you can talk to any of the front desk and they are happy to help in any way they can; they are my fave people to see if I have a problem ;) . This place is like family in the best way. Thank you for taking care of me and family over the years. You guys are all the best of the best and it is felt when you walk thru the doors. Looking forward to so many more years of this practice taking care of my loved ones. All of you are personable and loving. Wish I could do more than just some review. Xoxo

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

Been coming to get my glasses here for years. They have an optometry department there as well. This…read moretime I got some new glasses but they ordered the wrong ones. So I called back and they replaced the glasses with the on es that I originally ordered. The staff is very friendly and they are very knowledgeable. I don't think you will be disappointed going here.

Great employees, knowledgeable staff, and a great selection…read more Thank you, Nic and Jim, from both Vancouver locations. They worked together to help find the exact frame I was looking for, and they were able to order it into the store for me to try on. I will definitely be returning for my glasses needs. Thank you all for the great service!

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

I wanted to take the time to update my review. It was time for my husband and my two year eye…read moreexams. I made our appointments online through their website. I also filled out the necessary paperwork online beforehand to save time. I made our appointments back to back (9:50 am & 10am). This worked out wonderfully. We were both out of there in 40 mins! Love how helpful and efficient they are! The lady that checked us in was super friendly and helpful. She noticed our insurance had changed in January and worked hard to help us find out who our new provider was. She researched and let us know what our insurance covered with them since they were out of network with our new provider. We ended up just getting eye exams with a $10 copay. Our new provider didn't cover contacts or glasses with them, but they did mention Visionworks is in network with our provider and we should try them to get our full benefit coverage. We will definitely be doing that. I really appreciated them taking the time to help us figure out our best course of action with the best financial coverage. Highly recommend!

I was helped by Austin. I had to order my new bifocal contacts. None in stock. Austin gave me a…read morepair of my old contact prescription that'll get me through the week. I prefer to not wear glasses at work, so I'm extremely grateful. Thanks Austin

Had a great experience here! Exam went smooth, love my glasses. Popped in the other day to get them…read moreadjusted and Jon totally hooked me up -- swapped in new nose pads and now they feel brand new. Super nice guy!

Great employees, Knowledgeable staff and a great selection. Thank you Nic and Jim, from both…read morevancouver locations. The worked together to help find the exact frame I was looking for and were able to get it for me. Will be returning for my annual exam with Dr. Hurtubise. She is thorough, explains all my questions in terms I understand and most importantly, They helped save my vision in my right eye after I had a retinal detachment. They called the ER and let them know I was on my way. It saved me hours of waiting and helped get me into emergency surgery the next morning. Thank you all for the great service!

I had never been to this clinic before but specifically came in for prescription safety glasses…read morethrough my work. The staff was very welcoming and very friendly. Celia at the front desk was very helpful when I was filling out my insurance info and paperwork. When I did my eye exam with Dr. Robert, he was so helpful and so patient with me and was very informative on different options. Out of all the optometrists that I have seen in the past, he has been the best one I've gone to. I can tell that he really cares about his patients and I am so glad that I found this place through my work. After I got my eyes dilated, I hung out a little bit and looked through glasses trying to find ones that fit my face. I am very petite and I have a very small face, and I always get glasses in the kids section. The person working that evening was so patient with me and so very helpful. I wish I got her name, but she had short curly hair and it was brownish blonde I think. I felt like she went above and beyond to help me find frames that sit comfortably on my face. I didn't feel rushed at all. She even went to the back a few times to try to find other pairs that might fit me. Overall, I had the best experience here and will most likely come back for my future eye exams. I love the staff and I love how they made me feel comfortable and cared for.

I have been a patient of Dr. Linda Medeski for over 15 years. The friendly office staff is…read moreprofessional and knowledgeable in their field of expertise. I appreciate the fact that they are well-informed on my insurance benefits and the accuracy in billing. I have always been very happy with my care. The patient/doctor relationship has extended into a friendship, and I always look forward to a warm welcome to my exams. My family members are also patients. I highly recommend Downtown Vision Center to anyone that is in need of optometry care. Denise Sandvig