Yay, I can see again thanks to some new ultra-thin, ultra-light eyeglasses from Vancouver Vision…read moreClinic. Sure, my wife isn't happy that I'm still not seeing things her way, but at least my frames look cool. And, she got a new pair of glasses, too ... with help from a $25-off referral coupon from a previous customer. Message me if you need one. An even better deal (for me at least), was the 50% off a second pair of glasses discount. I went with a pair of hip prescription sunglasses. Sure, it rains all the time here, but it's nice on sunny days (or vacation) to not have to squint. Vancouver Vision Clinic is a full-service and very professional place to get your eyewear ... which also means it's as expensive af. Thank God (and the receptionist up front) that they took my insurance. I didn't even know my coverage included vision until she said, "Well, let me just check." The glasses were still pricey af, but at least I saved some $$ on the exam and frames. Overall, I've got no complaints ... well, except one. When my wife said she was considering also getting contacts, they switched to a different salesperson who brought high-pressure, act-now tactics that became a total turn-off. We ended up simply getting her contacts another place. No biggie, but still -1 for the contacts sales rep. Since I don't wear contacts, I'll definitely be back to Vancouver Vision Clinic the next time I need my eyes checked or some new specs. P.S. Thanks to Chuck H. for the referral!!

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

Always Terrific patient care. Miriam walked me through the tests I needed to do for my annual exam…read more She is a keeper, she not only loves what she does, but she is extremely good at it. Doctor Tim is the best, so caring and takes the time to listen and explain instead of running you out the door so the next patient can come in and give them money. I you want Professional Eye care and made to feel important and not just a number, give them a try, I know you will want to keep working with these folks. They ALL really do care.

Very glad I found my new go to eye clinic. Dr. Drew was thorough and listened to all my concerns…read more The man of the hour was Tai who helped me picked out my glasses. After meeting Tai, I now understand there are levels to this game and Tai has achieved the highest level. Tai knows all there is to know about finding the perfect pair. The most important thing, he cares. Tai is truly an artisan of his field. My brother from another mother, thank you Tai!

This is something you rarely say at an eye appointment - "I had fun."…read more But I did! Everyone is so incredibly friendly, it hits me right in the heart. Usually you go to appointments and it's expected to be very in and out, let's get this done, goodbye. In my visit today, it wasn't anything like that. Everyone was friendly from the get go, making casual conversation and making great recommendations. I'm currently trying on the most comfortable contacts in the world. Where have these been the past 10 years?! I'm somehow also went home with great ideas for my wedding. I guess what I'm saying is that they make you feel like you're at home. Thanks guys!

I cannot comment on their clinical care but can only relay the following: I got an email from them…read moreabout scheduling an exam. They are extremely close to another eye clinic I had been to 3 years ago. I didn't recall that clinic's name but assumed if someone had my email and was located at an address on that road, it was the same clinic. I called and when asked about insurance said Aetna to which the person on the phone responded as if that were impossible for vision insurance. I have Aetna Vision Preferred (855-347-6899) in point of fact. I said it hadn't changed since my prior exam there so should be on file. Person responds that they are not seeing that info and that it says I would be a new patient. So then I realized it was not the same clinic. I said "Oh you are very close to the one I went to before and I thought they would be the only ones sending me an email. You're right. That was my confusion." Person then says *snidely* "Well we are going to need insurance information. You haven't been here before (snide slight laugh)." Yes we just established that in my statement from 2 seconds ago... "You are right. That was my confusion." I just decided to end the call at that given that now I was probably not going to convince this person my insurance was Aetna. At this point I realized what a blessing this call had been in clarifying this is not somewhere I would want to get care with that attitude toward customer service. Saved me a wasted trip.

My first appt. went great. Everything as it should have been/expected, on time, professional,…read moreetc... that a promising start. The Dr. was very helpful/knowledgeable, answered all questions and listened.

NEVER AGAIN!! I was yelled at by the person who gives me my glasses after I told her they didn't…read moreseem right. I went to a different place and was told my prescription was wrong. I called to tell them what happened and I'm still waiting for a call back. That was 4 weeks ago. I've never been so humiliated as I was when I was yelled and told to leave and try them out for two weeks.

I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

I do not know how they have less than 5 stars?! My emergency is their emergency. Been going here…read morefor YEARS and never had a single visit where I wasn't 100% happy. All the Drs are amazing you can see any one and get the same treatment and perfect advice for taking care of your eyes and vision, you can talk to any assistant and get the same understanding and feed back while doing standard tests, you can talk to any of the front desk and they are happy to help in any way they can; they are my fave people to see if I have a problem ;) . This place is like family in the best way. Thank you for taking care of me and family over the years. You guys are all the best of the best and it is felt when you walk thru the doors. Looking forward to so many more years of this practice taking care of my loved ones. All of you are personable and loving. Wish I could do more than just some review. Xoxo

Evergreen Eye Care is top-notch. Everything from the friendliness and professionalism of the…read moreentire staff, to the cleanliness and modern atmosphere, to the amazing technology is the best I've ever experienced. The waiting room features a hot and cold water dispenser, as well as a Keurig coffeemaker with a huge variety of flavors. Chairs are plush and comfortable. I was particularly impressed with the technology in the pre-exam area. There are four machines right in a row. The first is an interactive test for peripheral vision / size of field of view. The second is an automatic test to establish one's baseline eyeglasses prescription, featuring a barn at the end of street on a grassy field to look at as opposed to others I've experienced that have nothing or a blurry circle. The third is an "air puff" glaucoma tester, and the fourth is one that takes photos of one's eyes. The wait to see the eye doctor was very short, and Dr. Hu was extremely professional, polite, and helpful. She was the first eye doctor who was ever able to answer my questions about how to determine which of two lens choices to pick. Here is the conversation: "Which is clearer, 1, or 2"? I said that "1 may look a bit sharper, but the 'O' looks like a square where it looks round on '2'". Her advice to choose the one that is less distorted seems to have made all the difference in the world. The prescription I got was far and away the easiest to adjust to I've ever experienced. They literally required no adjustment period at all. It was instantly perfect. I was also very happy that this exam, despite it having been my first exam in over a decade, didn't require my eyes to be dilated. I'm not sure exactly why this is, but I'm not complaining. If you're a new patient, don't get discouraged by the long wait time before you can get in. The reason that they're booked solid for a few months out is because they are great, and waiting is definitely worth it.

This is absolutely the best. The front staff lady worked through my insurance issue with…read moreefficiency and kindness. Doctor David King not only diagnosed my issue but in detail taught me how to deal with it. 5 STAR EXPERIENCE

I don't know why this place has bad reviews! I just had my first visit, and no it wasn't long and…read morein depth, but the front desk girl was so nice. Dr Timothy Garner was so nice and knowledgeable and the gentleman working with the paperwork was so kind as well. I definitely recommend this place!

I'm very happy with the service I received at Pacific Optical. Dr. Fujisaki is amazing. She wasn't…read moreinterested at all in how much money I was spending, she only cared about how well I could see. I ended up only needing reading glasses and she readily told me I was one of the lucky ones who could just pick up a pair or two at the store without a prescription. Instead, I purchased my reading glasses there because they have such a great selection. They were ready in less than a week, though I wouldn't count on that with more difficult prescriptions. 10/10 would recommend!

Pacific Optical. Dr. Fujisaki is amazing ! I have been going to Pacific Optical for several years…read morenow never disappointed! My glasses are always on point. if you're looking for a good optometrist this would be your place.