1. Kim Michael C MD

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    Vancouver, WA

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    Kim Michael C MD

    5.0 (1 review)

    Services - Kim Michael C MD

    Eye surgery

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    12 years ago

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    Shauyene Hsieh, MD

    Shauyene Hsieh, MD

    3.4(5 reviews)
    0.0 mi

    I was seen at The Vancouver Eye Care clinic by Dr. Sayge M. Heintzelman for swelling of my left…read moreeye. I explained to her that it has been two weeks since the swelling started and it has not gotten better. She looked at my eye and explained I have some clogged oil glands and recommended that I apply warm compresses and prescribed me an antibiotic due to possible infection. We discussed other options such as "topical drops" or draining the oil glands if my eye got worse. Two days later the swelling in my worsen towards evening time, so the next day I called to make an appointment to see a doctor. This time I was seen by Dr. Shauyene Hsieh. She walked into the exam room and asked me to explain what was going on, so I explained to her what was going on with my eye. She looked at both my eyes and said she is going to order me allergy drops, after I had already explained to her that I have been using allergy drops, warm compresses, and been on antibiotics for the last 2 weeks. I asked her if she can order me "topical antibiotic drops" she proceeded to laugh at me and said "topical" and antibiotic drops drops are the same thing. I felt humiliated, not only was this doctor not listening to a word I was saying but she was now laughing at me. I felt as if my medical needs were not being addressed and I was being rushed out. I explained to her that Dr. Heintzelman said that if my eye got worse that we can look at other options such as Topical drops. She snapped back at me and said it was not included in her notes and continued to ignore what I was saying. At this point my husband could see that I was getting frustrated so he asked her about steroid shot to drain the capped oil glands. She was very short with him and asked him if she should repeat the treatment plan which we just went over. It's expensive to see a Specialist. If I could have avoided seeing one I would have, but since I was in pain I had to come in twice in one week. There should never be a reason why a patient who is paying to see a provider be treated in such manner as I was. A patient should not feel afraid to ask questions because they are afraid the Provider might get upset with you or laugh at you for not using the correct medical terminology. Dr. Shauyene Hsieh was unprofessional, rude, and uncompassionate. She was slamming things down as we were leaving the room. No one should be treated the way I was by Dr Hsieh. It was unethical, and absolutely unacceptable. I walked out of the appointment feeling humiliated and without answers.

    I just moved here within the last year. I was worried I would be able to find an Physician…read morecomparable to my choices in Los Angeles. Dr Hsieh (pronounced Shay) is a Class AAA+ in my book - so happy to have found Vancouver Eye Clinic.

    Jack Tian, MD - Jack Tian

    Jack Tian, MD

    5.0(3 reviews)
    143.6 mi

    Near & Far Vision offers a personalized and efficient experience. I traveled from out of state to…read moreconsult with Dr. Tian due to a complex situation from a poor outcome of surgery done elsewhere. Dr. Tian thoroughly reviewed my case and presented options that other Doctors had not thought of. The practice has all of the newest top of the line testing equipment. The spacious, beautiful, comfortable and clean clinic combined with the kind and experienced staff provides an unrivaled level of care.

    Dr. Tian is an ANGEL! I had ICL at King Lasik/K2 Vision in Richland, WA on 05/16/24 and I cannot…read moresing the praises of every staff member there, enough! I, unfortunately, did not respond well to the medication due to extremely high anxiety. Dr. Tian made sure I had as much time and medication to relax me as needed, even adapting the procedure process to check that I was properly relaxed before starting. His bedside manner is impeccable, with a kind voice and gentle demeanor. He personally called me before surgery to ask if I had any questions and a couple hours after the surgery to check in on me. He was very thorough and answered my millions of questions with patience and concern. The surgery was painless and quick, I felt only a little bit of pressure. The office is clean and well-maintained and they offer a variety of snacks while you and your family wait. I am not even 24hrs post-op and have life-changing vision, way better than I have ever had with glasses at my high prescription despite my eyes still being slightly dilated. It is not easy to handle my extremely high anxiety, I know, but despite me being a very difficult patient, Dr. Tian and King Lasik/K2 Vision knocked it out of the park! 10/10 highly recommend. If every provider were as thorough, patient and kind, the world would be a better place!

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    Jack Tian, MD - ICL Surgery on my right eye by amazing doctor Jack Tian

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    ICL Surgery on my right eye by amazing doctor Jack Tian

    Pacific Cataract and Laser Institute

    Pacific Cataract and Laser Institute

    3.1(11 reviews)
    4.1 mi

    I've decided to take time and update my review because I made an appointment for an exam to…read moredetermine if I can have cataract surgery. The exam took almost two hours which was exhausting. I recognize that eye exams are tough for me because I'm a blinker. Although they have state of the art equipment the staff needs to make sure that the client is comfortable through the process. I must have gone through six rooms before the exam was done and some of the rooms the technician had to get help to make sure it was accurate before pics were taken. I spoke with the doctor and he reviewed the findings but his bedside manor didn't leave much to be desired. I was told the exam would be valid for 90 days only, When I went to the front to check out the woman said the exam would be valid for 120 days. There seems to be a lack of understanding within the office. I haven't decided anything yet as I'm processing the overall time spent and how I felt after. Recommend re-training your office.

    The cataract surgery was performed smoothly. The staff is polite and welcoming. I didn't feel…read morethat I was part of assembly line surgery. One day after surgery I notice a marked improvement in my vision in the eye worked on. I have only two comments regarding the experience. First, customers should be reminded that shuttle transportation service is only provided if the patient requests it in advance of the appointment. Secondly, giving patients the option to dispense with the pre-surgical Christian prayer is appreciated. But providing customers with Christian literature as a post-surgery gift may not welcomed by more than a few. While Christian proselytizing might be welcomed in more conservative communities, leaving bibles in the waiting room are a more accepted practice in the Portland metro area.

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    Pacific Cataract and Laser Institute
    Pacific Cataract and Laser Institute
    Pacific Cataract and Laser Institute

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    Vancouver Clinic | Salmon Creek 1

    Vancouver Clinic | Salmon Creek 1

    2.1(123 reviews)
    0.3 mi

    I've been coming to this Vancouver Clinic location since 2019, when my PCP moved out of state and I…read moreneeded to find another doctor. There weren't any female doctors at the 87th location, so I decided to start coming to the Salmon Creek location. This location is very similar to the 87th location I'd been going to for years. Same spa-like feel when you walk in with water fountains and a real calming vibe. There's plenty of plush chairs and benches in the long lobby area with plenty of gender neutral restrooms and hand sanitizing stations. They also have a pharmacy and lab for bloodwork. I appreciate not having to go to different locations to get things done. They use the MyChart app, making it easy to schedule appointments, pay bills, and ask your doctor's team medical questions. It's very easy to use and I usually get responses within 24-48 hours. Overall I am happy with this Vancouver Clinic location. I will continue to come here for as long as my PCP is available.

    I called before my appointment specifically to verify that my insurance was accepted and was…read morereassured that I was in network. The very next day, I was told I owed hundreds of dollars because the provider was actually out of network. When I explained that I had called in advance and was explicitly told otherwise, the response I received was shockingly dismissive and condescending: "It doesn't matter," followed by, "You owe this amount, and we don't negotiate." No one should be treated this way, especially when they're already dealing with health concerns. The lack of accountability, compassion, and professionalism was incredibly disappointing. Be sure to verify everything yourself before receiving care--I felt this was a classic bait-and-switch experience.

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    Vancouver Clinic | Salmon Creek 1
    Vancouver Clinic | Salmon Creek 1 - Vancouver Clinic Logo

    Vancouver Clinic Logo

    Vancouver Clinic | Salmon Creek 1

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    Kim Michael C MD - opthamalogists - Updated October 2026

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