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    Washington Pacific Eye Associates

    Washington Pacific Eye Associates

    3.7(144 reviews)
    6.7 mi

    WASHINGTON PACIFIC EYE ASSOCIATES @ KIRKLAND…read more Parking here can be a little difficult since it's mostly street parking. Just make sure you find a spot that allows two-hour parking rather than 30 minutes. I'd recommend parking on the left side near Jimmy John's or the Overlake Clinic, there's a good amount of street parking on both sides of the road in that area. I came in around 10 AM and the staff were extremely friendly. They asked about my day and how my morning was, which I really appreciated. I signed a couple of papers to get started and provided my insurance information, my mom is also on the insurance, so it was really nice that they already had a primary provider on file. I was quickly taken into a room and completed a few exams. I also received a free wellness exam since my mom is a current member, which was a huge plus. One thing I really liked about this place is that they don't do the air puff test that most eye doctors use. Usually there's a blue light you stare at and a puff of air that can irritate your eyes, so I was preparing myself for that. I was really happy they didn't do that here. Everything felt very subtle, comfortable, and smooth throughout the exam. The doctor was very kind and thorough. I did end up needing glasses, especially for long-distance driving, and the whole process of getting that figured out was quick and easy. I was able to choose my frames right after, and it was a very seamless experience. My total came out to around $100, and my insurance covered a large portion of it. My glasses should be ready within the next two weeks. Overall, I really loved this place. The staff are incredibly friendly, the process was easy, and the care was great. I would definitely recommend stopping by and I would absolutely come back again.

    I would put a negative star if I could. We are returning…read morepatients, which makes this situation even more disappointing. Our son's contact lens fitting appointment was canceled without my authorization. I never asked to cancel--if I had, I would not have rearranged my entire family's schedule for this visit. We wasted an entire day only to arrive and find out the appointment was cancelled. To make matters worse, when we got to the office, the person scheduled to see was sitting at the front desk the entire time as my husband and son waited. This shows that our time slot was open and could have been easily used, with zero valid reason for turning us away. Management was completely unprofessional throughout. Not only did nobody apologize to us in person, but no real effort was made to accommodate our son, and nobody took accountability for the staff's mistakes. Now, because of this incompetence, I have to take more time off work, my son has to miss more school, and our family has to bear the burden of their disorganization. Today's experience ruined all of my previous positive experiences with this clinic. As much as I hate the thought of changing eye clinics for my entire family, I do not want to interact with them again. If you value your time, your sanity, or your family's well-being, I suggest you go anywhere else. This place is the perfect example of how a clinic should NOT be run.

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    Washington Pacific Eye Associates
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    EvergreenHealth Eye Care

    EvergreenHealth Eye Care

    1.3(3 reviews)
    6.3 mi

    I was in the waiting area and a technician entered. She asked for me and didn't introduce herself…read more In the room where we went, she began an abruptly worded interrogation. "Do you wear glasses?" (Look at my chart...I've been coming here for several years.) I didn't say that...but, began to wonder. I held up my sunglasses and informed her that I wear these and they are prescription sunglasses. Then, she asked if they are sunglasses. What?!? Didn't I just show them and state that? Her feeble attempts at communication went downhill from there. She doesn't listen. It's difficult when someone is only thinking of his/her next question and doesn't listen to your responses. Attitude is everything and hers was anything but friendly. I endured, but... When I'm around that sort of lousy customer service, I start to withdraw. I began responding to her unfriendly demands with brief responses or silence, if the question didn't require an answer. When I asked questions about the procedures, she became defensive...and her answers conveyed a condescending tone/attitude. During the part where she was asking "is number one or number two more clear", I was giving clear answers. She suddenly stopped and demanded to know if I had a problem with her. (Oh boy...here we go...) Her demeanor was totally confrontational and somewhat shocking. In response to her demand, I informed her that she was not being very friendly or welcoming. In an angry tone, she expounded that she is "the friendliest person in the office". (Then, the office is in serious trouble.) I laughed. It was ridiculous. Absurd! She suggested I have a different technician. I quickly agreed to that plan. She turned and walked-out...closing the door as she left. So...by then, I was sitting alone, waiting, and began experiencing a lot of anxiety. I wanted to flee the extremely uncomfortable scene...immediately. I did. I will never return.

    This clinic doesn't really want new business. First they asked for doctor referral then they…read moreclaimed they didn't receive my primary doctors referral. After my doctor re-faxed over the referral, they said sorry they do not accept new patients.

    Jack Tian, MD - opthamalogists - Updated July 2026

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