My wife scheduled a routine annual eye exam with Cascade Eye, but the visit was later classified as a medical exam without her knowledge. Prior to the appointment, she was asked about medical insurance, which caused confusion, as this was an annual routine eye appointment. I called the office seeking clarification, but Dylan could not adequately explain why the visit was billed as medical. I was told the office manager, Chrissy, would call my wife the next day, but no call was made. When I followed up that afternoon, Chrissy stated, "I had no intention of calling or apologizing because I was too busy doing other things and credentialling another doctor." Chrissy had time to listen to the recordings of my wife making the initial appointment and my conversation with Dylan, talk to the front desk staff, talk to the examining Optometrist, and review the billing for the visit, all prior to our phone conversation. During our conversation, Chrissy fabricated that my wife "came in concerned about her cataracts and eyelids." This is flatly untrue. Rather than addressing our concerns, she focused on my tone and accused me of being rude and condescending. She also minimized our concerns by stating that, "the medical portion would likely be covered and that we would not receive a bill." We have still not received a clear explanation as to why a routine vision exam became a medical exam. During the exam, the doctor confirmed my wife's existing cataracts were unchanged and briefly discussed drooping eyelids, which my wife declined to pursue treatment for. At no point was she informed that the exam was being converted to a medical visit. My wife has been a patient at Cascade Eye for years, and her cataracts previously documented during routine exams, without the visits being billed medically. We feel it was disingenuous that she was not informed of the change in billing status and was asked by receptionist Kathy to sign treatment consent forms after the exam. My wife has since called the office and requested an itemized bill from Dylan. The staff's poor communication, inability to answer billing questions, and dismissive response to our concerns caused unnecessary confusion and stress. Instead of receiving an explanation or apology, we encountered contentiousness and contradictory information, including statements that previous visits were not billed medically because a prior doctor had "shoddy paperwork.". We invite the clinic owner to listen to the conversations I had with his staff on August 11th & 12th. In particular, the office manager completely failed to represent Cascade Eye in a professional manner, and instead deflected blame onto the front desk staff, previous doctors, my wife, and myself. This was an awful patient & family experience filled with unclear, dishonest staff communication and misleading billing. We would not recommend this clinic and will absolutely be seeking eye care elsewhere. Catrina C read more

Glad to have found this office in Gresham! Nice clean office, knowledgeable and friendly staff, great optometrist providing a thorough exam. And great selection of glasses and lenses. Definitely recommend this place to anyone searching for a new optometrist. read more

Great customer service. I had misplaced my prescription and called the office and they promptly said we have it and we can email it to you. That was amazing. I highly recommend. read more

As a parent.. My seven year old daughter had her glasses for a few days before they broke (twice).. returned multiple times that coordinates with the hours on the door. Notes on the door sorry we're closed. Finally on my fourth visit. Tuesday afternoon, immediately after school we arrived . "We are closing" . "Can I get my daughter's glasses fixed? Been here multiple times." ." we can order you new frames, and call you when they arrive.. Are you sure, I asked? what number do you have on file? The ladies were in their vehicles faster than we were. " if you like, I can tell you where to have them fixed " "Im here to have them fixed." The next morning, I receive a text message saying that because those ones are no longer available (discontinued). We'll have to come pick out new frames.. And another text while I am writing this. "...we discussed with you after we were already closed. We refer patients to go to Asterix Eyewear for repairs we can not fix. We always ask patients to call and schedule times to come in for repairs or anything like that to make sure we are open and optician is available....." No, thank you. We'll chalk this up as a loss and a lesson . read more

Cascade Vision Center - Optometrists Near Me - Gresham, Oregon

The most comprehensive Eye exam in years! I was sincerely impressed with Dr. Bong and his staff. He gave me such a thorough examination, explaining each step in the process. His staff was very helpful and eager to answer my questions regarding contact lenses and my Spectacle Rx. I left knowing I was in the best hands with Dr. Bong at the helm! Janelle is great with top notch communication. I will never take for granted my amazing gift of sight! read more

Fantastic experience! The staff is so kind and caring. The doctor nails my perception every time. The cost, with same insurance is FAR less than my now previous optometrist. We are talking an out of picture comparison of 350 down to 20 bucks. Love this place so much. They have become my place of choice. read more

Professional Staff and pleasant atmosphere. Dr. Bong answered all my question's throughly and I felt I was in excellent hands. Being older, it can be challenging finding a new establishment that I feel comfortable with. This place is it! The 5 star rating is well deserved! read more

Dr Bong is the best ! I went in not being able to see out of my left eye and he did a VERY thorough exam . He told me he knew it was on my cornea but didn't have the right equipment to check it . I went to an ophthalmologist MD to get the test done and that doctor looked at me super quickly and said it's dry eye. I knew that Dr Bong had done a thorough exam and had said it's NOT dry eye So I called him back and he told me again he really didn't think it was that . He referred me to a cornea specialist who immediately told me what I have which is a genetic disease of the cornea . I am so relieved I listened to Dr. Bong and not the MD who was so quick to tell me to just use eye drops ( which didn't work ). Now I am on a treatment that will work and I'll finally be able to see again read more

I scheduled to get an eye exam to get the proper glasses prescription following cataract surgery. Dr Bong was extremely thorough with my exam. He was considerate of my comfort and seemed to have my best interest in mind. I will be going there for sure for all my eye needs. Janelle and Brie in the front reception were both delightful and fun to be around. I very much appreciate an office where prayer can be requested. This is nothing that is even mentioned except on the backside of the sign up sheet. Can request some or none. I like choices. All in all I had an excellent experience and look forward to getting my glasses. read more

Super details and good care! Especially eye exams! Not sure about the price of glasses... it's pricy though

Jazmin helped me get a great pair of glasses.We'll we got two. The girl needed glasses really badly & we left with them. We paid a lot less than what we would for just frames at our old eye care place. Jazmin is super friendly and helpful. read more

The best vision care experience I have ever had. Being a dentist.... I needed contacts renewed ASAP because my surgical loupes rely on them. I called this morning ,and Pam worked me in the same day to see Dr Macphee. The environment was extremely professional and Pam was so kind. There covid protocols were great as well . She handled all my insurance and had it all prepared for me when I arrived. Dr Macphee did an extremely thorough exam. He was professional, listened to my concerns, and was so down to earth. I never felt rushed, and they even recommended only ordering 6 months supply of contacts, so that there would be no out of pocket cost for me, and wait until January when the insurance recycles for the next 6 months supply. If you are looking for a Doctor and practice manager that truly cares for their patients ... this practice is top notch!!!! Thanks Dr Macphee, Sincerely, Joe Pham DDS read more

My experience was with the Opticianry aspect of CVC/SV. The customer service is exceptional. Very honest communication. All office staff friendly and engaging. It's worth the "LOOK"!! read more

Bridget is the front desk optical manager and she is so genuinely nice and promptly greeted me and checked me out smoothly. They say the first person you see when you walk in a business really sets the tone she's awesome. Dr. Macphee is the best eye doctor I have ever been to. Previously I was going to an unethical clinic/ eye doctor. They never accurately diagnosed my eye prescription and I always left feeling like I should be able to see better. Dr. Macphee informed me I had astigmatism in both eyes and that's why I was able to see clearly. He took his time during my exam and even re did one eye because he thought I should see clearer. He's very knowledgeable and sweet. I'm glad I switched over to this clinic. My insurance covers eye exams for glasses but not contacts and they are very affordable and willing to work with you for contact exam pricing. Thank you! read more

Always super friendly and accommodating. They have a good selection and will order something if you are not finding anything in stock you like. Very personable and they remember their customers. read more

My son was struggling with his reading in school and Dr. MacPhee was very thorough and helped us figure out that he needed prism in his glasses...something we wouldn't have thought of. His reading started improving as he wore his glasses...which also helped with his grades! bonus. The receptionist was super friendly and got us an appointment right away. My son liked her and thought she was nice. I'd definitely recommend this office for their service and helpfulness! They were better than other past offices we've been it. read more

I had a great first experience here! The front desk was patiently handling a very loud and challenging customer when I arrived, and it was clear that they were doing an excellent job of balancing that along with not letting it impact the rest of us in the waiting room. The Dr. saw me on time, made some slight changes to my prescription, was friendly... and I was on my way! That 5th star locked in when Bridget followed-up with me several months later to remind me to order contact refills before I ran out. All around top notch service. read more

I am so frustrated with Cascade Vision. Went to eye dr on 9/21 and still have not rec'd my glasses. Cascade blames it on the lab but the glasses were sent to Sandy Vision Center and returned because they were no longer open at that location. Due to the non-communication in forwarding mail to the Gresham Center the glasses never made it anywhere! Two weeks later and promises of "they will be here by Oct 15th or 16th" and still no glasses nor promise again of ever receiving them. Enough already. Requested a refund and going to purchase frames through anyone else but Cascade Vision. Beware! read more

Best optometrist I've ever had. Very professional, high integrity, great products and service. I highly recommend this practice. Cascade Vision Center also has another branch office in Sandy, OR where Dr. MacPhee works part time. read more

So I have not had my eye checked for about 10 years or so and it got to the point where I was getting sever migraines from my eyes and my eyes hurt so bad that I was seeing bright light and I couldn't do my job at times. So i finalky decided to get my vision checked I scheduled an appointment with cascade vision in Gresham got time off from work. I come in and she says she does not have an appointment for me. That I came to the wrong place. I pull up my calendar and that's the address and time that I have. So she looks threw her papers and finds her notes that she did schedule me. She calls the doctor and he was in sandy. He comes out I had to wait about 30 minutes for him to get there. He gets there does the exam is very nice. I pick the glasses I want to she tells me that should take a week because of thanksgiving so a week passes I don't hear from them I call she says nothing yet. A couple days pass I call she says shipment came in my glasses are not there another week passes I call she says nothing yet and to stop calling that her will let me know when they come in. How rude. I'm missing work because how bad my migraines are and she told me one week two weeks passed and nothing yet. And she tells me to stop calling has the worst experience with this lady I think her name is Bridgette i hung up she called me back saying she is worry does not mater from the start i had a horrible experience the only good thing about this place is how nice the doctor was. It's been over two weeks and I still don't have my glassss. read more