This is absolutely the best. The front staff lady worked through my insurance issue with…read moreefficiency and kindness. Doctor David King not only diagnosed my issue but in detail taught me how to deal with it. 5 STAR EXPERIENCE

I don't know why this place has bad reviews! I just had my first visit, and no it wasn't long and…read morein depth, but the front desk girl was so nice. Dr Timothy Garner was so nice and knowledgeable and the gentleman working with the paperwork was so kind as well. I definitely recommend this place!

I'm so disappointed. My parents had been coming here for years, so we chose this office based on…read moretheir recommendation. It isn't easy for me to leave a negative review, but our experience has been incredibly frustrating. I purchased progressive lenses that cost over $500. I was told that if they didn't work, I could bring them back and they would make them right. After about five weeks, I called because I was having trouble adjusting. I was told to give it more time, so I did. After several more months, the glasses still made me nauseated and didn't work properly. When I went back, I was told I was wearing them incorrectly and just needed to move my head more. However, if I physically hold the glasses higher on my face, they work much better. Despite that, I was ultimately told they would not remake or adjust them. Then my daughter had an issue with her glasses. She was given the wrong prescription and had to take them back. They corrected the prescription, and she chose replacement frames that were less expensive than the originals. Even though the original mistake was theirs, they refused to refund the $80 difference in the cost of the frames. Glasses are a significant investment, and they're essential for everyday life. When mistakes happen, customers deserve to have them corrected without additional cost. Instead, I'm left with $500 glasses that I can't comfortably wear, and my vision insurance won't cover another pair for two years. On top of that, we overpaid for my daughter's replacement frames because of the office's error. This has been the worst customer service I've experienced from a healthcare provider. The right thing to do would be to remake my glasses so they fit and function properly and refund the $80 difference for my daughter's replacement frames. That seems like a fair and reasonable resolution. I hope this review encourages the office to make things right. Until then, I can only recommend if you get your eye exam here plan to purchase your glasses somewhere else. Thank you, Frustrated and Blind

The group of women running the office during my visit are A+. Friendly and timely. But the best…read morepart was Bee helping me pick out some new frames. She made it a joyful experience.

Incompetence at every level and that is putting it nicely…read more The doctor (Dr Hardesty) wanted to change my contact lens that I have worn for a very long time. He gave me "weekly" contacts to try. I came back a week later after trying them out and agreed they would work for me. He gave me my prescription and sent me on my way. I went to fill the prescription just to find out he gave me a prescription for daily lenses. We had a conversation at my appointment about how I did not want daily lenses for several reasons. I called the office on 6/17 and left a message stating that I was prescribed the wrong contact lenses. Never got a call back, called again on 6/22 and was told the doctor was out of the country for 2 weeks but his notes state he gave me a daily lens to trial and that is the lens in the prescription. He gave me a daily lens and told me to put that in my eye everyday for a week??? I'm going to hope and pray he did not do that and just made a clerical error in his notes. I was assured he would fix it as soon as he returned and I would get a call back on July 3rd when he returned to the office. Well July 9th came around with no call, no email or any kind of communication about my prescription so I again reached out. I left a message as even though it was during office hours no one answered the phone. Art called me back and I was assured a new prescription would be emailed to me that day - I confirmed I wanted it to be emailed to me and confirmed my email address with him. That afternoon I got a voicemail asking if I wanted to pick up the prescription or have it emailed to me. OK more of my time wasted....I called back and again told them I wanted it emailed to me and again confirmed my email with another person. The following day I still did not have an prescription. So we are now 3 full weeks from when I notified them I was given the wrong prescription and I still did not have a prescription in hand so I reach out to them again. I email them this time and request them to respond to the email with the prescription. If they are reading the email and the prescription is indeed ready it can't be that hard to email it back right? Finally I get an email stating they had sent it to the WRONG EMAIL. They had my email in my file, had successfully communicated with me via email about my appointment and I verbally confirmed it with 2 different people within hours of each other and still they got it wrong. It goes without saying I will not be going back nor would I recommend anyone else go to this office.

I've been visiting this place for about 10 years now, and I've always been satisfied with the care…read more I just got back from my latest appointment, and once again, the front desk ladies, as well as the nurse who conducts your initial exams, were very friendly. However, Dr. Hardesty isn't the friendliest doctor in the world. His bedside manner needs a little adjusting, and maybe a smile from time to time might help as well. Even though I only go once a year for this appointment, I'm already not looking forward to next year. We'll see what happens

I had an emergency eyeglass situation--I broke my frames the night before a long flight--and East…read moreVancouver Eye was very helpful and accommodating, finding me new frames that fit my lenses quickly. Special shout out to Kim, whose quick thinking, experience, and customer service made a stressful situation into a positive experience.

Dr Cole has been such a blessing! From direct phone calls to his knowledge and diagnosis of my…read moreeyes. Which is more than any doctor has ever done for me. This man actually cares, he has given me hope and my eyesight back soon. If you suffer from a rare disease down to just wanting a good eye doctor he's your guy! He's spent countless hours helping me and that is rare these days!

I highly recommend this office. Both my husband and I have been here and were very satisfied…read more The office staff are incredibly kind and I observed one of the best customer service examples ever from one of them the other day. Seriously, she handled a full on Karen with grace, kindness, and a true desire to help meet a ridiculous customer's expectations. The doctor was knowledgeable, listened well, and made sure that the prescription was functional for my daily life. He did not try to rush the appointment like some others do. One of the best eye appointments I've had.

The place is very inviting and the staff is top notch. This place is decorated so beautifully. They…read moresent me a little letter in the mail. So cute. Update: They are ALWAYS ALWAYS late. Not taking away stars but still. Annoying.

They verified my insurance coverage for services for me. My exam was very thorough and all the…read morestaff friendly helpful and knowledgeable. My glasses were ready for pickup quickly. I would highly recommend.

After leaving my previous review I was contacted by Julie the manager from the Vancouver location…read moreto initiate a refund which I appreciate. Julie was easy to communicate with. She worked through my issues with me quickly, and informed me Lindsay from the Camas location would be calling me to complete the refund. The next day I received a curt 52 second call from Lindsay. The entire conversation went as such: Me: Hello L: I'm calling you about a refund. I need your debit card numbers and expiry. Me: Okay [lists off the numbers]. Thank You. L: You're welcome--and slammed the phone down on me before finishing her words. She did not confirm my name, confirm my card details, tell me when I should approximately see it return to my account, say sorry it didn't work out or anything. I only hope she took my card details correctly at this point. I didn't even know who Lindsay was as the optics staff never told me their names, but now I realize it was likely Optics Staff 1. I wish I had been put on a call with someone else to deal with this refund. I'm baffled why the staff has been unprofessional throughout my experience. The stress they have caused is inappropriate especially for a doctors office. Thankfully the refund arrived after a few days, but I do not recommend this location.

From time my wife and I arrived for our eye exams we found everyone was pleasant and most…read morefriendly. Our wait was we were examined. Our appt was with De Trang. She was thorough the and informative and was able to determine my existing eye issue without having to ask as she tested my eyes. She had one test to determine the health of my eyes retested since the images were not as clear as she wanted.she took the time to answer all of my questions and wrote a new script. The ordering of thee glasses and insurance was clear and concise. My wife couldn't decide on frames and they ordered the frames for her to be sure before purchasing. The Eye Clinic was highly recommended and I understand why

Very Friendly and down to earth. He explains eye problems in a way you can understand. Dr. Brittan…read moreis what you're looking for in an eye doctor.

Fantastic Doctor!!! He takes great care of my whole family! Listens and makes recommendations…read moreaccordingly