I made an appointment I get there and I'm told there is six people in front of you. I said I made…read morean appointment for 10:00 am I got there at9:45. And steel wanted me to wait. Way make an appointment if you are going to have to wait I have shit I have to do I can wait what 4or5haour fuck that. You get zero stars I will never go there again

Things improve when Jessie is there! I picked up my new glasses yesterday. There were more staff…read morethere and I came for my scheduled appointment

Been coming to get my glasses here for years. They have an optometry department there as well. This…read moretime I got some new glasses but they ordered the wrong ones. So I called back and they replaced the glasses with the on es that I originally ordered. The staff is very friendly and they are very knowledgeable. I don't think you will be disappointed going here.

Great employees, knowledgeable staff, and a great selection…read more Thank you, Nic and Jim, from both Vancouver locations. They worked together to help find the exact frame I was looking for, and they were able to order it into the store for me to try on. I will definitely be returning for my glasses needs. Thank you all for the great service!

Dr. Sorenson is amazing! We recently relocated to Ridgefield and needed to find a local eye dr. So…read moreglad we found Dr. Sorenson. My daughters and I had a great experience. My eldest daughter is special needs and she was so patient with her. Highly recommend and Theresa (front desk) is awesome too!!! She answered all of our questions about the glasses they sell in office. Thank you ladies for a great experience!

I have been going to Accent Eye care for a couple of years. The Doctor is always friendly and very…read morethorough. She always asks if I have any concerns and spends a good deal of time with me. I don't feel rushed.

Dr Reski gives an exam like no other eye care professional. He identifies spots in the field of…read morevision (don't know what else to call them) where vision may have been compromised by brain injuries. I had seen 3 different practitioners in northern CA after having experienced nausea and headaches for a year. Each of them advertised that they could prescribe for brain injury patients and NONE of them were helpful. I had to fly from Nor Cal to Portland to see Dr Reski. He tried several different prescriptions before we found the one that helped me the most. From the moment I put them on, headache and nausea disappeared. Yes, they are busy and it may take a few weeks to book an exam, but it is valuable beyond words.

They rush you through your appointment and there is not enough time to actually diagnose you or…read moretreat you. The people are friendly but the doctors don't really have the knowledge to diagnose traumatic brain injuries, and force you into expensive treatments and prescriptions In a " spend 500 bucks and we'll see if it works and then if it doesn't we'll try something else" way. Unfortunately after a whole year they never figured it out.

After leaving my previous review I was contacted by Julie the manager from the Vancouver location…read moreto initiate a refund which I appreciate. Julie was easy to communicate with. She worked through my issues with me quickly, and informed me Lindsay from the Camas location would be calling me to complete the refund. The next day I received a curt 52 second call from Lindsay. The entire conversation went as such: Me: Hello L: I'm calling you about a refund. I need your debit card numbers and expiry. Me: Okay [lists off the numbers]. Thank You. L: You're welcome--and slammed the phone down on me before finishing her words. She did not confirm my name, confirm my card details, tell me when I should approximately see it return to my account, say sorry it didn't work out or anything. I only hope she took my card details correctly at this point. I didn't even know who Lindsay was as the optics staff never told me their names, but now I realize it was likely Optics Staff 1. I wish I had been put on a call with someone else to deal with this refund. I'm baffled why the staff has been unprofessional throughout my experience. The stress they have caused is inappropriate especially for a doctors office. Thankfully the refund arrived after a few days, but I do not recommend this location.

From time my wife and I arrived for our eye exams we found everyone was pleasant and most…read morefriendly. Our wait was we were examined. Our appt was with De Trang. She was thorough the and informative and was able to determine my existing eye issue without having to ask as she tested my eyes. She had one test to determine the health of my eyes retested since the images were not as clear as she wanted.she took the time to answer all of my questions and wrote a new script. The ordering of thee glasses and insurance was clear and concise. My wife couldn't decide on frames and they ordered the frames for her to be sure before purchasing. The Eye Clinic was highly recommended and I understand why

The place is very inviting and the staff is top notch. This place is decorated so beautifully. They…read moresent me a little letter in the mail. So cute. Update: They are ALWAYS ALWAYS late. Not taking away stars but still. Annoying.

They verified my insurance coverage for services for me. My exam was very thorough and all the…read morestaff friendly helpful and knowledgeable. My glasses were ready for pickup quickly. I would highly recommend.

This is something you rarely say at an eye appointment - "I had fun."…read more But I did! Everyone is so incredibly friendly, it hits me right in the heart. Usually you go to appointments and it's expected to be very in and out, let's get this done, goodbye. In my visit today, it wasn't anything like that. Everyone was friendly from the get go, making casual conversation and making great recommendations. I'm currently trying on the most comfortable contacts in the world. Where have these been the past 10 years?! I'm somehow also went home with great ideas for my wedding. I guess what I'm saying is that they make you feel like you're at home. Thanks guys!

I cannot comment on their clinical care but can only relay the following: I got an email from them…read moreabout scheduling an exam. They are extremely close to another eye clinic I had been to 3 years ago. I didn't recall that clinic's name but assumed if someone had my email and was located at an address on that road, it was the same clinic. I called and when asked about insurance said Aetna to which the person on the phone responded as if that were impossible for vision insurance. I have Aetna Vision Preferred (855-347-6899) in point of fact. I said it hadn't changed since my prior exam there so should be on file. Person responds that they are not seeing that info and that it says I would be a new patient. So then I realized it was not the same clinic. I said "Oh you are very close to the one I went to before and I thought they would be the only ones sending me an email. You're right. That was my confusion." Person then says *snidely* "Well we are going to need insurance information. You haven't been here before (snide slight laugh)." Yes we just established that in my statement from 2 seconds ago... "You are right. That was my confusion." I just decided to end the call at that given that now I was probably not going to convince this person my insurance was Aetna. At this point I realized what a blessing this call had been in clarifying this is not somewhere I would want to get care with that attitude toward customer service. Saved me a wasted trip.

I was greeted with a smile by the receptionist and immediately given papers to fill and walked into…read morethe exam room. Dr. Clegg was friendly and thorough in his examination asking me questions regarding my health and eyesight. He also dilated my eyes to check my eye health. The exam took only about 20 mins. The place was clean and tidy and he made sure to wipe down all equipment before it's use on me. I had no insurance but paid an out of pocket cost that was below the average (under $100) of other eye exams in the area. He said I had pretty good eyesight but was a little far sighted in my left eye. I'd had cataracts so my lenses were replaced in 2021 and I've been using readers (2.50) for reading. (I had never worn glasses till then.) He said I would be fine to keep using them and did not try to up sell me but gave me a prescription in case I changed my mind. Because of his honesty, integrity and low cost, I will be retuning in the future.

Good God....where do I start. Elizabeth The"manager". The customer service here is nonexistent. It…read moreall started with a combative "manager " telling me the benefits I have had for over six years were not my benefits. After talking down to me, she quickly called my insurance and verified that I have two policies. No appointments needed, we all make mistakes, but this "manager" managed to keep a chip on her shoulder during the whole experience. I picked out three pairs of glasses, my insurance covers three pairs, but she had an issue with the third pair. she stated my insurance won't cover them. So I gave them a call and requested an explanation of benefits. My insurance covers anything in the store up to $225, anything over is out of pocket. The "manager" was present for the explanation of benefits, acknowledged what my provider explained, but then explained that it was their company policy for those particular glasses. It doesn't make any sense. If you need eye care, go elsewhere. These "front of house" employees are poorly trained and give off the impression that they do not like their job. We are all struggling to afford anything right now, you do not need to make life harder for the next human because you hate your job. I hope things get better for you