I am so mad at Stanton Optical I ordered 1 pair of Progressive glasses and 1 pair of sunglasses, the 1st time my glasses came in I tried to wear them for 2 weeks and ended up taking them back because I couldn't read out of the progressive part, it ended up that the lenses were NO WHERE centered on the lenses 1 side was centered off to the far left (on the right lens) and the left lens it was a lot higher then it should have been almost up to the top of the frame! I gave them1 chance to get things right and they couldn't even do that! The 2nd set of lenses DIDN'T even fit into the FRAME!!! I got the money back but when the insurance company called to have them call and reverse the claim the guy told them I hadn't even come in to pick up the glasses. It was less then 15 minutes since I was there! These guys don't know which end is up, save your sanity and go else where!!! read more

If it was possible to give LESS than one star I would. My daughters appointment yesterday took over 2 hours for a very simple perscription check. The office staff was unorganized and unprofessional, eating chips and then blamed the doctor for the delays. The eye doctor we finally saw was virtual, which is okay but then there was issues with the technology. We now have to go to another eye doctor to review the perscription as it doesn't seem correct. Don't go here unless you have a whole afternoon to spend on your appointment. read more

Ok seriously don't waste your time. First of all the lighting is horrific! How are you suppose to look for new glasses when it is so dark it looks like they are closed for the day. Second, drop ins welcome is a lie so we made an appointment and came back later for our eye exam and fitting. We picked out two pairs of glasses on our first visit and then they said they will hold them for us until we return. Got back a few hours later to get our eye exam with an eye doctor that had horrible stinky breath and gave us a lecture on the use of contacts. Next, they lost the frames we picked out and we just wasted over two hours of our time and left empty handed. Management really needs to open their eyes to what a joke this place is. The poor new girl was running around like crazy was awesome and knew we were frustrated. We just hope for her, she finds a much better place to work. read more

I had an appt. with the Fair Oaks office, but when I asked to speak to a manager they sent me over to the Roseville office. They have poor customer service, the manager was suppose to ask one of his sales people a question for me and call me back on Saturday May 25, 2019, it is now Monday May 27, 2019 and I have yet to have heard back from the manager at the Roseville store. I took my kids to Stanton optical and I went to them previously myself. We will not be going to them anymore. They lost my business and I'll make sure that I tell as many people as I can about my experience with them. They only want your money. Listen to the way they answer the phone and they're pushy. They're just like one of those car salesmen that "just want to sell you a car" Bad business ethics. read more

Went In yesterday to see if I couldn't exchange the contacts I ordered for glasses. They were very helpful with the exchange and I was able to get my order in. The only downfall is the phone system. It was very hard to get an answer before going into the store. read more

Nadia at Roseville Stanton was super helpful! She helped me quickly and efficiently get glasses I liked at a great price! This is why I go back every year read more

TERRIBLE CUSTOMER SERVICE!!! My fiancée ordered safety goggles for work about a month ago. We were told that they would take about 2 weeks to get back to us. After 3 weeks of hearing absolutely nothing about the status of our order, we called the store to see what was going on, only to find out THAT THEY WERENT EVEN STARTED. Okay, that's fine. But we would've appreciated at least an update about what was going on, and we got nothing. No email, no call. I call again today to see what the update was, only to be put on hold for over 40 minutes. I hung up and called back, they pick up immediately, THEN PLACE ME BACK ON HOLD. Edit: I finally got through to a manager I only for him to say "uh I don't know" Why am I paying for glasses that don't exist? I don't mind that they take a while but at least update the customer about turn around times being delayed. Please go to a different location, the Arden one in Sacramento is way more professional than this! read more

Disorganized. Absolutely terrible experience. Staff is nice enough but had to go in 4 different times. And that's with one prescription change. Having to make four different trips with an 84 year old man is extremely difficult. There was a lack of communication between the staff as well to the customer is a detriment to this company. We will never get glasses here again. read more

I really needed to get my eyes checked before my dmv appointment and thank goodness Stanton Optical was making appointments in this time of covid19. My appointment was done via video to limit the number of persons I would come into contact with. Their prices are very reasonable for those on a budget. read more

This was my first exam and everyone was very informative and spent tge time to educate me in both tgd process ans also the products. I highly recommend going there. read more

WORST COMPANY EVER!!!!!! They do not even deserve one star. I paid to have an eye exam done for contacts and glasses. From the moment I stepped foot in to the place, I had nothing but a NEGATIVE experience. No one greeted me or even talked to me for over AN HOUR AFTER MY APPOINTMENT TIME. There was no real doctor on staff there and I was never told this at the time of inquiring about making the appointment. They did not have one of the contacts they said I needed for my prescription so I had to wait another 4 WEEKS to get a pair to try on. When they did arrive, the left eye was so wrong. I called trying to just get a refund and go somewhere else and the lady I spoke to talked me in to going back to the Galleria Blvd Roseville, CA location again to meet with a doctor physically in the store and correct my prescription. They did not have an appointment time for another week out, so I wait another week. When I arrive today, I am informed they do not have a doctor in office today. AGAIN. I drove from Colfax, CA to get to this appointment I was promised would fix everything and I left even more enraged. I cannot even believe this company is still in business. The WORST customer service/experience I have ever had and they do not seem to care. The recent woman I spoke to today said "it is company policy that they can not refund and the store will contact me to discuss further" when I asked when they will contact me she said "they did not give me a time so you have to just wait for them to call you" And was SO RUDE. So here I am almost 6 weeks after the first visit and still cannot see and have no correct prescription. Save your time and money and DO NOT GO TO THIS BUSINESS!!!!!! read more

I went in for an eye exam and although things were a little different because they are taking precautions for COVID-19 they were still amazing! The staff was friendly and they made picking out and ordering glasses a breeze! The manager Javier went above and beyond to make my experience a great one! I would highly recommend this place. read more

Giving one star is generous. At three weeks, I got a call that my glasses were ready. I went in and they couldn't find them. They were looking everywhere... what a cluster. They had piles of glasses all over the place. I know they are there somewhere but after 30 minutes they had a solution. They will re make them. OMG. They are pathetic. If I ran my business that way I wouldn't have a business. This store is unorganized and dirty. I am petrified that they will get the prescription wrong. I will update when I eventually get them. Wish me luck. Twenty days later and they are in...DO NOT BUY GLASSES at Stanton. I received a message from corporate and I will connect with them after I destroy them on all forms of social media. read more

Thomas helped me tremendously with correcting an issue that occurred after shopping at another Stanton location. He was kind, friendly and thorough. Hey parents guess what?! Their glasses are above toddler height!! (No wrecking shop here!) read more

Had a great experience quick and easy hassle free talk to Nick Smith he's the general manager great guy answers any questions you need I felt like he went above and beyond great job man read more

It was my first time in the store while I think it because I was a nervous about the new environment I didn't know what to expect. The lady greeted me very nice and ask if I needed help. After couple of minutes browsing and picking frames I like; Kalyia was nice to help me out and ask what I was looking for and I know glasses can be pricey while I do have insurance but it not accepted at this store I still got a small discount which was nice. I would still be paying about the same or even more at my optometry if I went there. The whole experience was nice and easy and she answered all my questions. One thing I like you can get approve for sunbit which is basically almost like a credit card for you glasses. I chose to pay my glasses over the next three month because there was no interest fee anything after three month there was an interest fee. I'm usually someone who pays all at once but with this coming few month my budget was looking not so great so this plan was great for me. I really like my first experience, so hopefully it stay like this when I comeback again read more

Alisha Osterberg was very nice got me everything I needed and even more, I also called Stanton optical HQ they deserve to know as well. She is a very hard working employee that opens her location then goes to this location to close. Not many people care about there job as much as she dose and that deserves recognition . - Guy in the big red truck who got 5 pairs of glasses for work. read more

I had not been to an eye exam in years and I am so glad to have had it done here. I was assisted by Antony S. who made my experience amazing. He was very helpful, attentive and knowledgeable. He assisted me from the moment I walked in and answered every question I had. I am very glad I went with Stanton Optical and have recommended my friends and family to go in. read more

Love the styles and prices. Service is great and professional. Ask for Sue. Buy several pairs and different styles

Today was my second time getting an eye exam and frames here and my experience both times has been great. Everyone has been very friendly and helpful. Nadia was my sales associate today and she was very kind and helped me find the right frames for my budget. read more

Amy Mahoney - Amy Mahoney- Amy Mahoney- she's the angel God sent to help me this Thanksgiving. The holidays !!! and I am visiting from out of town and my glasses broke I got to the hotel and the desk told me of this place . I went straight here and met Amy Mahoney. I needed glasses ASAP but my prescriptions are expired. Both Lab manager and Dr were not in. Amy was very honest that no one would be able to finish my glasses and she did not want me to pay and not get what I needed. She suggested for me to try across the street because she saw how desperate I was. I went across the street- the Dr was in and the sale- all the front people ever showed me was all about the most expensive services and glasses. Not about my needs. I went back to Stanton Optical and saw Amy Mahoney again. She told me that the Dr and lab manager came in an hour after i left. She got me in at 5:30- seen by the Dr , fitted and my glasses are going to be done in 30 minutes!!! This lady went above and beyond to really help the customers- not because of the sale but because she wanted to help. God bless Amy and the People here at Stanton Optical. You won't be disappointed. read more

This place was TERRIBLE . Javier Morales was a super rude unprofessional prick. Basically Told me to buy a pair of basic low scrip for my teen just to shut her up because he did the same for his son and it "mysteriously made his vision better" This guy literally made a gesture (when you make a circle to the side of your head for a crazy person) about my kid! They gave us a near sited prescription when she can't see anything at all far away and gets migraines at school because of it. We told them we wanted a second opinion then Javier screamed in front of other customers "WELL YOU HAVE TO PAY FOR SOMETHING TODAY!" No shit! I didn't think the exam would be free! This guy proceeded to try to sell the glasses for an issue that my daughter doesn't even have to shut her up. And was already tacking on add ons for their "2 for 1 deal" that is certainly NO DEAL. I had to ask him 4 times for the total that he was hesitant to tell me . Over $300 for a pair of basic scrip glasses that you can get at the dollar tree ? I don't think so. Javier also was rolling his eyes and acting super annoyed looking at us like we were stupid and when I asked him what's the issue ? He told us that "well I don't know why she's getting all flustered" referring to my daughter who was teary eyed about the whole experience . Save your time and your $$ and go elsewhere . Especially avoid Javier at all cost , he's a joke. read more

Stanton Optical - Optometrists Near Me - Roseville, California

Thank you for my sight! I'm so excited I just got my new glasses and I'm so excited to be able to see my son's face from across the room. Thank you Stanton Optical. read more

After a lot of phone calls and rude people on the phone with no helpful information, I decided to just go in person and try my luck. The sales Manager Leslie White was so wonderful! She definitely made up and beyond for my poor experience over the phone. Leslie went above and beyond to make sure I was happy and had a pleasant experience. I definitely recommend working with her. The doctor who did my eye exam was also very nice and on the ball. They saved my impression of Stanton Optical for sure. read more

Not that impressed. Nearly 3 weeks to get my eyeglasses and then the prescription was wrong on one pair. I went in at lunchtime on July 10, 2017 and there was no one in the reception area. Finally after 5 minute wait someone appeared and said to sign in... customer service rep looked like she just woke up. Gave me my glasses ( 2 pair) with no offer to adjust or have me try on to see if they were right. Got home and tried to watch TV that evening and was immediately seeing double with one pair. The second pair was OK but now I have to go thru the process of getting a new pair... As for the $78.00 for 2 pair... not! my visit was over $200.00. Also, their contact lens prices are $20.00 per box more than Costco. They did offer to price match, but why don't just charge the same? read more

There is a reason they are a 1 1/2 stars on Yelp..today I found out why! They advertise they stand behind their products. They don't believe in their products..nor do they stand behind them..false advertising!! They said they will stand behind the product for 2 months (sounds like they really believe, huh)...do you see that anywhere in the advertising? They really don't even deserve 1 or even a 1/2 star!! read more

Stanton Optical - Optometrists Near Me - Roseville, California

Amy Mahoney was totally helpful, Dr. Handy has a great outlook on life.The selection of fromes and lenses was perfect for so many personality types. Thanks read more

My glasses broke yesterday and I didn't have a back up pair then I learned that my prescription was expired in 2018 so I have seen that Stanton optical has a free eye exam and buy 1 frame get 1 free so I came in had my eye exam done found frames and had them made the whole process took about 2 hours and they were extremely helpful and nice I definitely love the fact that I can get glasses within the same day. I got 2 frames with polycarbonate anti-glare lenses a free lens cleaner kit. Thank you guys so much if I would've went through my insurance it would've taken 2-6 weeks for me to get glasses and do to the urgency of my situation my father and I had to pay out of pocket but the point is I have glasses and can see. Which is important to me. read more

Amy was so helpful- she literally made my day. Very very grateful for her and the treatment I have received at Stanton Optical Galleria the last 3/4 years. read more

Made an appointment, same day. Asked questions about exam, glasses, Prescription. Told him I had no insurance, wanted to do the $59.99 for two glasses just the basic. Ask how much it would cost for them to also put lenses in my own glasses it would be more. My appointment was at 12:00 and I was not seen or helped until I said something to someone, like 10 minutes later, Then I had to wait again. Finally like 45 minutes later, I was seen. And when I walked in there was nobody there to greet me. nobody acknowledged me. Someone else came in That also had an appointment, and said to me that place was a joke this happens every time there, Then finally the I went in to a room, and the Doctor Who saw me was on a computer TV, I couldn't even tell her things that was going on with me all she wanted to do was just tell me the test 1 or 2 or the same, could not explain what was going on with my eyes to the doctor because she was on the other screen. Oh and they helped everybody else and then help me after, after I had an appointment time. I walked out of the an hour and a half later, I'm gonna get my glasses and never go back there. I recommend anybody who wants to go there, don't! Maybe other offices are better! read more

These guys are great, got my daughter her first 2 pairs of glasses for a great price . Still holding up great. Quality for a decent price. Amazing customer service. read more

The best place to get your eyes checked. Everyone is really nice. Ask for Javier for a really good service.

I'm glad I waited to make this review. I needed to update my prescription same day and decided to try Stanton. Everything seemed ok until the optometrist appeared on a TV and was able to do everything from remote. Had already picked out the frames only to find out that they didn't have the upgraded lenses the clerk was selling and I told her I needed to take them today and asked if she could call another store. She refused and said they wouldn't answer. She then said she would sell me the lesser lenses on one of the glasses and order and replace them when the second pair was ready. Ok. That sounded ok as I needed a pair.fast forward two weeks and I received a text that my order was ready. The second pair of glasses arrived, however I guess the clerk forgot to order the lense replacements for the first pair. I'm traveling so this is not convenient for me. Three days go by and I receive. Text that my order is ready. Wow, I thought, as I was still in town and didn't have to make another trip. I get to the store and found out that is was a reminder text to pick up my original order which of course I had already picked up, they didn't clear the order from the system. Wtf. Needless to say, I will remember this for my next prescription. read more

I am on my third try with new glasses. They have messed up the lens three times now. They flopped the measurements first time. Then redid them. Then again measurements were off. They threw a free pair of sunglasses. Go to pick up new ones and this time they want me to take my frame and new sunglass lens ( the ones I paid for) to fairoaks store. They no longer have a lab tech in store. Plus they had no order for the free one that they gave me for all the problems. 1 week later the new glasses still don't feel right. They go out of focus. So frustrated beyond words. My advise pay a little more and go some place else read more

What an awesome experience!! Everyone was so nice and so helpful, it's crazy how you don't realize how bad your eyes are until someone makes them better!! My glasses look super cute, they were super fast and made my glasses right there as I waited. Thank you guys SO MUCH!! read more

I have to share the experience that I had yesterday at Stanton Optical. I will be honest, I was a little hesitant about coming back here as I had a not so pleasant experience a few years back, but since they already had my records I decided to give it another try. Well I'm definitely glad I did. My husband and I both needed eye exams and new glasses. Yesenia and Sandraluz both made our experience awesome. Explained our insurance benefits very well and made sure to keep our cost down to a minimum as well as value our time. Glasses done same day with no hassle. Overall happy with the service and product. read more

Recently, I moved here from another state. My glasses sustained some damage. I needed to find somewhere to purchase an affordable new pair. Stanton Optical was priced right, and the staff was helpful. read more

Would like to thank Kalyia for ordering my glasses for me. Loved the two pair deal. Though they were busy, she showed patience and great customer service. read more

Customer service from Ciera & her manager Trisha is outstanding. They both spent the time listening to my challenges and offered great solutions. The eye ware is great for the price and they worked hard to make the necessary adjustments for them to fit properly. read more

I have had numerous experience over the past few years with Stanton Optical, at first they were very positive. The past 2 years have been nothing short of a nightmare. I went in a few months back for new glasses and an eye exam. Never have I had a problem during my eye exam, the doctors are very professional and efficient. I seem to always have issues when picking out glasses or ordering contact lenses. I picked out my glasses and was excited to get them a few days later. Upon pickup the associate just handed me the bad and asked if I wanted cases. He rushed me and sent me on my way. When I returned home, I tried on 1/2 pairs and noticed that one lens was not even prescription. I returned the next morning and a young lady assisted me and had the lab fix the lens with a short wait... I was glad to get the glasses fixed, but no apology, I was more like an inconvenience.. not a great experience. A few weeks later I decided I would give them the opportunity to order contact lenses since my prescription was on file. I ordered a 6 month supply, and was told they would be in within a few days. A few days passed and I received a voicemail saying my lenses were available for pickup.. yay! Well not really... when I went in to pickup, I was taken to the eye dr section and a young lady was given the task of grabbing my lenses. She could not find them.. said they were not here and that she did not call me.. they were still on order..ok that makes no sense.. they were there... they could just not find them and had to come up with an excuse.. wouldn't your system tell you if the lenses had come in or not? She did not check.. After 3 weeks of no communication I decided to just go in and check again. A woman again walked me back to the same girl, I looked at her and asked if my lenses ever came in.... she looked agitated by my presence and went to the back and pulled them out... what really upset me was when she looked at me and said I called you... and smiled... SHE DID NOT CALL. She just wanted to provide the worst service she could. I was pissed, but just took my contacts and left. $160 waste of time and a headache for 6 months worth of lenses. I am done with Stanton. I have sent numerous friends and family to this location over the years and now they have heard about my experience, and will not be returning, nor will I. This establishment is poorly managed. I will take my money elsewhere. Good luck if you give them a try. UPDATE 12/11... Stanton posted a comment to my account a week ago... I responded the same day and have not heard a thing! Don't let them fool you.. they obviously don't care about their customers. read more