I just want my prescription and they are making it difficult. I called and the guy said he'll help me with it. After answering questions for a while he said I had to go in to get it. They don't have an email to use so they make you call. They want you not to be able to shop around, so they force you to go in. They were alright before this. It's not the 80s, they can email me the prescription if they wanted to. Or the guy on the phone could have gave it to me. read more

Ok. So I went in and the $150 for 2 pairs was a joke! First, my eye-exam was done via Skype or some media. No actual examiner was present. Then, my bi-focal lenses and frames were $750 for two pairs. That included a warranty. That's a joke. I brought both pairs back after 4 months with scratches and the tint peeling off. Turns out warranty on defects covers 80%. So $140 out of pocket to repair THIER defects. Never again!!!!!! Avoid at all cost. If you call you get their operator's in another country who barely speak English. read more

1st off the staff is friendly but are desperate for more help. This place gives a discount. Make sure you understand which glasses these are. With that said, I am not sure the discount is worth it here. The store when we visited has no management. You will have a virtual doctor (which we knew) however when the virtual doctor refuses to apply the correct reading magnification to a prescription the office will say come back for an in person doctor appointment. Or we have to reject the glasses once they are ready so they can re-do the order like requested the first time. Ok if you are not frustrated yet, the store only has one person processing glasses & purchases so after you go through an hour appointment, you will wait another hour for that one person to ring you up while all other staff members stay behind other desks or windows doing nothing. Overall the process was painful and I cannot say the discount is worth it. Hope this helps others or the store mgmt make better decisions. read more

Their wait time is ridiculous! I already have my son's prescription and just want to order new glasses. Frames picked out, but just need someone to take his info and decide on lens. It's been 90 minutes. I'm only waiting because he desperately needs them since his broke. read more

Zero star, rude and disrespectful customer service. They hanhged up phone on customer when they can't answer a question, it happened to me today. I went to store to see who did it, everyone runaway and the manager said they don't have a direct call, so she doesn't know who did it. And I noticed they blocked my number ,to not call them any more. There is a lot to complain which I ll d it legally. Just to all know, don't waste your money and time there. ​ read more

Went there, since this place was close to home, decided to make an appointment online and by the time I got there my appointment was already cancelled and guess who cancelled "corporate" ? Okay I am sure they gave you a reason but there isn't one ? People working for there don't like being in there, when I tried asking reason for cancellation one of the employee named Magie, started yelling and cussing at me, what happened to basic customer service skills ? I felt uncomfortable and disrespected at this location. read more

Made an appointment for granddaughter and myself thru the call center at least 4 days in advance. I get to my appointment 20-30 minutes early to find glasses that I like; we have our rx's from a real eye doctor not the tv screen. There are 3 people at the front desk, all clueless. Gave them my insurance info and spouses info b/c he is primary and they could not find anything. I told them that insurance is the same from last visit, they can't figure out the new system. Decided to take back my written rx and go elsewhere. Went to a different place, they pulled up my insurance and got my glasses! What they need is someone with experience instead of hiring young unprofessionals. My family will not be going back. Poor service!! No apologies! Better training works wonders. Looking at all the bad reviews they might want to retrain employees. read more

Angelina was amazing! Even when my frames weren't in stock she found a solution. It definitely made my day and experience a good one!!!

My Wife went in there today for her two glasses order that was supposed to be ready for pick up after two weeks. One of the pair was ready and the other they had no clue where it was one employee said one thing the other said it wasn't even shipped yet. And then one of the employees was looking in each alphabet bin and still nothing. Then they 15-20 minutes they'll be ready and we came back and they still weren't ready and they said that the lady there was working on them then it got lost again while waiting then they got it but when she tried the glasses on they prescription was different no way they found her pair after losing magically in 15 minting that takes two weeks? They said they were the same prescription but they look different two weeks work as 20 minutes and the pair that they lost is blurry in the left eye and they told her to wear them for two days and then come back??? So she is supposed to strain her eyes for two days then have you fix it again????? read more

Hands down the worst customer service. First time coming here last year customers, including myself, were waiting and waiting not only to pick up glasses but waiting to even buy glasses. No explanation to customer like, " We will be right with you; so sorry we are understaffed today!" However my second time coming was even worse! It seems two people run the show here, too busy shooting the breeze in the back. Took someone 45 minutes to come to front desk to give me my glasses I bought from them. I would have left earlier if I hadn't already purchased the frames and lenses. Where's the staff??? Obviously they are not looking to stay in business. I won't be returning. read more

I go in for my appointment 20 min early I sat there for 1hour they finally called me in sat in there for 15 min then they come in and tell me that they have to reschedule my appointment because they're closing!! Also on the phone they said they took my insurance when I get there they don't and I was willing to pay either way.. But I got canceled read more

Angelina was incredibly helpful in guiding me to find the best options for my budget. Her knowledge and patience were truly exceptional.

Great experience! I was assisted by a gentleman who was very helpful easy to communicate my needs too. The team at this location is great. Gotta go talk to Minh. Thanks guys! read more

I scheduled an appointment for an eye exam for glasses, at 1:30 pm on September 29, 2023. Staff were rude and inconsiderate. After signing in, I was told to take a seat. an hour later, I discovered all staff had left the store, except for one sales person. She laughed at me when I asked what happened to the staff. I never received an exam, which was advertised as free, but was actually going to bill to my insurance. Turns out I may have dodged a bullet. Take a look at the California Board of Optometry Services and check out when Stanton Optical #5 was last actually licensed and look at the citations with fines since 2019 for false and deceptive advertising and unlicensed practice. Iwent somewhere else for my eye care. read more

Such a horrible place to get glasses! Staff is rude and they take hours just to give you your prescription. Also my glasses didn't even last me a year. I had to buy new ones within a few months of having them. read more

Stanton Optical - Eyewear & Opticians Near Me - Modesto, California

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I went to Stanton optical and had a wonderful visit with Dr.Osmani. Then was helped finding my frames by Prissilla she was very helpful and able to make this appointment for me less stressful and helped me find two pairs of frames that I loved. I will definitely be looking for to my next appointment with them. Prissilla made this appointment a breeze and I would come back in just to get to be helped by Prissilla again! read more

Robert Hernandez helped me out today, and I'm so glad he did. Not only was he fast but he fixed my old pair of glasses to at least working order while I wait for my new pair I bought with their 50$ for one glasses deal! Not only that I asked him to help me find glasses that looked good on me which are included in the deal in which he delivered! Good taste! He also notified me at the end of writing this review that my new frame will be done in 20 minutes. Overall great service thx Robert! read more

Stanton Optical - Eyewear & Opticians Near Me - Modesto, California

these people do false advertising, it cost me over $600 for 2 pair of their "blue dot" glasses, single vision with transition lenses and it took me a month to get them!! read more

This place have a really bad service I got exam for contact glasses, my first time getting contacts and they didn't even asked which brand i wanted or if i wanted daily or monthly user, also they did't had my prescription in stock and order them but said they will get there within a month. Try called the modesto location like 20 times but they never answer, always taking me to call center and they telling me to go to the business location but i work 9 to 6 Mon to Friday. read more

My recently turned adult son was recently talking about how he might need glasses as he felt his eyesight was getting worse. Not knowing how to go about finding an optometrist, we went for a brand that we recognized that had advertised exams and glasses. We made an appointment 2 days in advance. Then on appointment we were greeted quickly. Intake was easy, and fast. The initial part of the eye exams revealed he was going to need glasses... But then his virtual appointment with the eye doctor was amazing! My son said that even though the visit was virtual the doctor could control the exam from where they were. Great deals on glasses (two for one deals), we ended up getting him two pair of very stylish glasses with transitions lenses for around $200 including an exam. They are doing safe practices with covid as well. The overall experience was positive and I'd recommend. My son is thankful and very impressed with his experience there. read more

This place has absolutely no customer service skills whatsoever. I picked out frames, then waited 25 minutes for a salesperson to help with my order. After two minutes, she asked me to have a different person behind her to check if they accepted my insurance. This took a minute, but she decide to start helping another customer and make me wait. After 10 Minutes I left, never to return. If you go, good luck, I certainly won't be back!! One star is a gift! read more

BAIT AND SWITCH!! I would give 0 Stars if I could. Before setting an appointment I thoroughly questioned the office about the actual prices of their glasses and lenses, and the different deals they were offering with the "free eye exam." It was all just a scam. When you arrive, they immediately get you in for an eye test. This is done with a doctor on the screen (not there in person). Then after you have the prescription, and only then, will they give you prices on lenses and glasses - Everything is over twice what they promised on the phone, and I had discussed progressive lenses and various upgrades with them over the phone. The worst part is, if you want to leave because you were lied to, they tell you are obligated to pay for the eye exam! This is bullsh-- because they won't give you any pricing before the exam, and I tried, before the exam to get idea of what lenses I might need by showing them my old prescription and asking what lenses that previous would have required. They said they COULD NOT tell me what the lenses would cost on an older prescription, even though I wasn't asking them to make the glasses - just to give me and IDEA of the range I was in, and they said they would not do that, even as a ballpark quote. So they lie to get you into the store, but then once you are in the store, they won't tell you the true prices until you've done their virtual eye exam - which turns out not to be free if you don't then purchase glasses that they wouldn't tell you the price of, beforehand (except over the phone - where they unabashedly quote false prices). STAY FAR AWAY. read more

This place definitely surprised me ! The staff are SUPER friendly , especially Robert! That man knows his stuff! Definitely recommend this place to get glasses & contacts read more

STOP!!!! STOP!!!!! STOP!!!! DO NOT GO TO THIS PLACE!!!!! . The eye exam is completed with out a physical ophthalmologist doing the exam. It's completed via FaceTime. NOT GOOD..... My prescriptions is completely wrong. After I ordered and picked up my glasses from Sylvan Eye, They understand that my prescription is wrong and fortunately, they are willing to provide me with new lenses. Now my battle begins as I'm trying to get a refund for my exam from Stanton Optical. They say it's there policy not to refund for exams. They won't give me a managers name. I've lost confidence in their ability to provide me with a complete and accurate exam. DONT WASTE YOUR TIME AND OR MONEY HERE!!!! Wished I could give them a ( ° ) ZERO!!!!!! read more

I would totally recommend getting your glasses from here. Timely, great employee's, warranty, and Customer Service goes well beyond others.

Stanton optical was very kind. They explained step by step what they were doing. The cost of my glasses was fair. The tech explained what was wrong with my eyes and gave me choices. I will be gone my back. read more

I've had my glasses just under a year and I'm so disappointed in not only the quality but also with this business in general. This was my first pair of glasses ever, I'm 24, and the staff were very nice to me the day I got my exam and helped me pick out the best pair. I felt really welcomed that day and those staff are the only reason I gave 2 stars. However after a month I noticed that I was still struggling to see properly at night, so I called customer service, because I was told I had a two year warranty, to see if I could fix my prescription and after being transferred probably five times I was told that my warranty expired as it was only a month not two years. I was busy with school and such, but I ended up going in about a month and a half later because my lense fell out and I inquired about the warranty again and was told it was actually three months for adjustments but I would have to schedule a new exam and pay for a new prescription. I was still paying for the pair I bought so I declined. Lately I noticed my frames are wearing down on the arms and rims, and the inside film of my lenses are wearing down. My whole total was over 500, so it's sad to me that my glasses are already wearing out before I've had them even one year. read more

Stanton Optical - The rims are worn just like the arms, and you can see at the bottom of the lenses where the film is coming off. - Eyewear & Opticians Near Me - Modesto, California

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This place was amazing! The service here was out of this world. They are very helpful and so kind! They helped us find the perfect pair of glasses that would be comfortable and cheap. They have the perfect prices and only for two pairs is $79!! Also a great shout out to Lynn for the great customer service! she worked her magic and did not turn us away when the prescription was very heavy but instead went to find it once again. would recommend!! read more

MISLEADING ADVERTISING. Please read if you care about your vision. This place is a joke. If you care about your vision, do not go here for an eye exam under any conditions ! The eye exams are a joke. I've had glasses since I was 2 ( born with a condition ) and have been going to an eye doctor at least yearly. I've seen a lot of eye doctors . After 18 years I found a great doctor that diagnosed me with a condition I've always had and when he listed the symptoms I was stunned ! Because things finally made sense. Your vision is precious. Only went here for my partner's exam because my doctor was booked 3 weeks out and so we needed a temporary quick fix while we waited for the other appointment. What I wasn't expecting is just how useless this is. Their eye exams are with a doctor you skype with. What a joke. They do not even scratch the surface of comprehensive. After visit to the real eye doctor turns out they didn't even diagnose him right and they did a horrible job with the lenses they gave him. To add to it , their advertising is completely misleading. FREE exam with 2 glasses ( varying pricing ) The exams cost 39$. I made sure to read their website carefully when I clicked on that promotion and nowhere did they say 39$. Red flag right there but I didn't really mind and went ahead. Which in hindsight I wish I hadn't. The staff is unprofessional and complete novices. A lot of people wearing lab coats but not a professional doctor in sight. All to further mislead people into thinking this place is legit. Why does a manager need a lab coat? It's all strategic to mislead unknowning consumers. read more

Literally worst fuckin place in the world for glasses. Waiting time, checks in others before you- INCONSISTENT Manager turn around to call back after I've called customer care 4 times -INCONSISTENT Promise date- INCONSISTENT NO straight answers, always a run around, skipped my promise date TWICE. Didn't call to let me know. I came here was recommended and NEVER AGAIN. I was moving out of the area and I gave my self ample time, came in June 6th.... still no glasses read more

Unorganized. If you like self service this is your place. Left after an hour. Made an appointment ahead of time. No communication.​

What a great experience with Stanton Optical! I had an exam in December of 2021 and then ordered both regular and sun glasses with Stanton. #1 their frame selection is phenomenal! So many choices and good selection to choose from. #2 the ease of scheduling the appointment was no problem. #3 the professionalism shown by their staff during the exam, glass selection process and pick up was top shelf! But what was most impressive was just now. The sunglasses had some protective film erosion in the lense. I did not have the lens warranty, but Aimee the manager and Andrew the sales manager was able to listen to me and my concerns and see the lens issues and make the right choice to get them replaced at a very satisfactory price. Aimee and Andrew were kind, responsive to the issue at hand and resolved the issue with integrity and pleasantry. You do not get customer service like this much anymore and I am pleased to recommend anyone to come to Stanton Optical for their eye health needs. You will not only get some great glasses and eye care, you will get quality customer service. Thank you Staton, Aimee, Andrew and the entire staff. Love and light read more

the employees at the modesto store in california made a copy of my credit card information and stole money out of my account beware of this store they steal i called corporate and they did not help me this is a crime my prescription is not correct i cant see anything with the eyeglasses because they very blurry also the trail contacts were torn the second day i called the store but no one has ever called me back i want a full refund immediately beware the employees steal credit cards read more

Came here for the first time and the experience was amazing I got in and out with a few pairs of really cute glasses. Robert was so helpful and walked me through the entire process would definitely recommend! read more

Taken by the 2 for $79. Which doesn't really exist for most prescriptions. Doctors eye exam was done over a webex was hard to communicate with. I have been having problems seeing at certain distance with my new glasses. I went back for adjustment and was told my bifocal was off. However, to repair them I would have to pay for an exam all over again. It's not my fault they were not made correctly. The technician even said the person that help me is longer with the company because of poor work. My advise is... don't fall for ads and DON'T GO HERE FOR YOUR GLASSES OR EXAMS. read more

Maggie was very friendly and helpful. She went above and beyond to provide great customer service. Thank you!

DONT BUY FROM HERE!! The beginning of July, my son and I came into the store looking for a new set of glasses for him. He is 15 years old. My son had an eye exam and chose his glasses. With his prescription lenses and the frames the total came out to 518 dollars. I received a text message on July 28th stating the glasses were available for pickup. We pick them up August 4th 2023. Everything seems fine after that other than having to take them in to be adjusted a month later. November 14th, my son was in school sitting at his desk doing his work, and the nose piece just fell off. That day, I took him back to the store and asked if they could replace the nose piece or provide a new set of frames, considering he's only had them 3 months. And the exorbitant price they had already charged me originally. Was told that they have a warranty, but I would have to pay a $40 copay to change frames. How do you charge your customers a copay to replace frames that were either damaged while they were adjusting them or manufacturer defect otherwise they would not have fallen apart like that. We're not talking about an arm falling off of glasses we're talking about the nose piece the most flexible part of the frame. My mom even tried to go in and talk to them and the manager of the store was disgustingly rude and obnoxious. Flip it with attitude. These people don't stand by their product or have any concern or respect for their customers. They will take exorbitant amounts of money to provide you with glasses they know we're going to break otherwise they wouldn't charge a copay to fix them in less than a year. Trust me, take your business to Eyeglass World. Is there something wrong with your glasses for any reason they will fix it for free in the first year that's their warranty. That includes providing a new set of frames if necessary. read more

I had appt at 430 I came at 445 leaving my patients and mid appt so I can make it the eye appointment doctor has no understanding of the working class I'm not mad at the front im mad at the doctor it's something about them where they just care about leaving early fuck that doctor read more

Great service, great price. I did this with several kids in tow- and no one left in tears.

My boyfriend and I called around for tHe cost of an eye exam and this one was $45. Remember this detail for later. Check in was okay. The guy who did my eye exam was nice to me, but when he did my boyfriend he was very condescending because my boyfriend hadn't had an eye exam in a long time. The process with the optometrist was alright. However, checkout was horrible. The lady who checked us out tried to charge us $95 each!! Why would you say $45 on the phone but it's $95 here? She tried to blame it on the 1800 number but we called the 209 one. She ended up getting the manager and he was nice and tried to make things right but his staff just ruins the whole experience. I ended up getting sunglasses and the lady told me it would be done by the end of the evening and they'd give me a call. Guess who didn't get a call?? OH. The best part. My report said that I need to see a glaucoma specialist. I had to find that out from the paper. Nobody told me. When I brought it up to the checkout lady, she said it's caused by smoking and I mentioned I vaped. She said I should get another test done. How about you guys tell people what not to do before the exam? Not cool at all. read more