They do their job well, but there is a slight element of not being glad that you are coming to…read moretheir office rather than someone else's. Reception could be just a bit warmer, although it is done well according to what the job requires.

I had a very negative experience with valley optometric. They advertised contacts online at a…read moresignificant discount to me. I purchased these contacts and picked them up upon delivery. The next day I received a call and was told it was a mistake on their part and I needed to give the contacts back. I was disappointed and felt it was not my fault that this mistake happened so I went in to speak to the manager Lillian. She explained it was one of her employee's mistake and was asking for me to give the contacts back. I asked them to please, if I give the contacts back to hang on to them for me so I can purchase them directly from you due to the inconvenience of this mix-up. At this point she threatened to kick me out of the practice if I did not give back the contacts. I told them I had a receipt and proof of the discount offer and had no obligation to give them back but as a courtesy I would give them back to them if they would accommodate me by hanging on to them and selling them to me at the price that was correct not the erroneous one caused by their employees mistake. Lillian angrily said she would see what she could do and proceeded to get me kicked out of the practice because I would not respond to her threats so she carried through on her threat to kick me out of the practice. I was given false advertisement and tricked into this problem by their mistake. When I asked for an accommodation and agreed to pay the amount they wanted that was not enough for them. I would not recommend them to anyone. They have signs all over saying that they will adjust your glasses at your own risk. This means if they break your glasses in attempting to adjust them you are financially responsible. Apparently though if they make a mistake and they are responsible for something they will put all the blame on the customer Make threats and carry through on these threats if they don't get exactly what they want.

Winnie the Pooh once said "Sometimes the smallest things take up the most room in your heart." My…read moreparents recently had their eye appointments here. You have to understand that my mom was EXIGENT about not getting a pair of glasses after her cataract surgery a few years back. She was so adamant, we had to pay extra for the fancy lenses to be put in her eyes at the time of the surgery. IMAGINE MY SURPRISE when my parents called me after their appointment GUSHING about Dr. Garrett and how my mom had also gotten a pair of glasses ordered! Understand that I have been BEGGING her to get glasses for years after her surgery and, somehow, this young man was able to manage what I had thought to be impossible. They gushed about how thorough he was with them. They gushed about how, even though my parents are ESL, he somehow managed helping them understand the findings/recommendations of the visit w/o an interpreter (which is usually me). AND THEN.....he recommended some eye drops to my mom who shares Central Valley dry eye issues with me. So, I ended up with the same eye drops I have been using for the last few weeks and they have been AMAZING for me. So...my parents glasses arrive and a complimentary blue cleaning cloth also arrives...one side has grippies so that your fingers don't slip against the cloth as you clean your glasses! TRULY....thank you for addressing the smallest things. For those of you out there who knows how difficult it can be to manage a set of aging parents, this has been a true blessing.

I have been going to this place for my eye care over 30yrs and when I went to pick up my glasses…read morebecause they told me about 6 months ago that my insurance would not pay for my glasses until June and when I went back to them in June they told me that they were not going to give me the glasses because I was supposed to go to another doctor to get my cataracts fixed and I tried to tell them that they were wrong because I had my cataracts fixed when I was 25 years old and cataracts are not able to come back when I now have artificial lenses in my eyes and then the manager told me that she was feeling threatened by me because of the way I was looking at her which made no sense because a look isn't a threat I told her then that's when she said I think you should leave because they don't take my insurance anymore and we don't like your kind here I asked her what do you mean my kind and that's when she bent her wrist down and said that kind which was the the way gays do when they have limp wrists

Don't overbook... Do the math!…read moreSo each pt. requires at least minimum of 30-45 minutes. So an 8 hr. day you should ask yourself, How many pt. can I realistically see. Also is my objective to have lifelong patience or hit and run? Plus invest in comfortable furniture and add some plants. Your current environment is very uninviting and gives off an old industrial feel.

This establishment overbooks, and keeps people waiting, no respect for the customer's time.read more

My daughters and I have been coming here for a few years now. We are overall very happy with the…read morecare we have received here. We will continue to come back and always refer patients here when anyone asks about a great eye doctor. They have great staff, and a great variety of glasses to choose from. The doctors are very friendly and knowledgeable.

I was rather nervous going in & was taken care of well. My nervousness subsided. I have received…read morenothing but the best of care. I do recommend this office. Yes I'm a patient that reads reviews. But I form my own opinion & I feel that this office really took care of me & provided the best care from start to finish.

I had such an amazing experience here with Dr. Ash. From the consultation, I had already felt so…read morecomfortable and at ease with the surgery. Tasha was awesome and very personable. I am glad that I went thru with this experience! I am finally liberated from glasses and contacts. Am no longer a slave to them! Thank you the wonderful experience!!!!!!!

I had heard good things about Dr. Ash and was very excited to get a referral from my doctor to see…read morehim. Once their office called me, I was asked many questions as to why I needed to see him, and I explained in details ( my mistake) what issues I've had . I believe that must have scared them because they would not even give me the opportunity to go in to get checked. Very disappointed and shocked to be refused by a doctor when their sole purpose should be patient care. When asked for the reason, the person on the call tried to give me a diagnosis ( or lack there of) which one would get after being seen. It's sad that doctors are no longer interested in actual patient care.

My daughter and I came here for our annual vision check. I had a fantastic experience here! The…read morestaff is incredibly professional, and the eye exam was one of the most thorough I've ever had. They used great technology and took the time to explain everything about my eye health. We also ended up getting our glasses here- to take advantage of our insurance perks, we didn't feel rushed at all even though they were about to close for lunch. Highly recommend for anyone in East County looking for a reliable eye doctor! Can't wait to get our glasses!

This is their secondary location from Brentwood. Located just past City Sports and before Walmart…read more They have a great variety of brand selections such as Gucci, Oakley, Lacoste, Nike, etc. I referred my wife and she had an amazing experience. From booking an appointment on the phone and verifying your insurance coverage, it was a smooth process. All of the staff are very nice and helpful.

i would come here to get my glasses fixed again. they were fast and reasonable with their pricing!…read morethere was also a cute dog so there's a bonus. the lady who fixed my glasses was friendly as well.

I've been here twice to get my prescription glasses fixed. Both arms had broken off, and this…read morebusiness handled the repairs with ease. Less expensive than I thought it would be, too. The lady (and her dog) are both really pleasant to talk to.

The optometrist was great and answered all my questions. He was very thorough. Cyril was amazing he…read morehelped me get my glasses. Helped me pick out a good fit for my face very friendly and because of him I definitely come back again.

My review is in reference to the optical sales department. I've been a loyal patient and customer…read morehere for over ten years and have watched Brookside continuously go downhill as it appears they are trying to cut operating costs. My family of three all wear glasses and we've all had trouble getting our glasses in a timely manner. Three times now our lenses have come back with quality issues. Currently, it seems they're shipping out to a lab in Texas, causing around three weeks turn around. We've also had issues with the lenses' quality being subpar now (cracks not caused by us dropping/damaging, sunglasses lenses being too light), and the repairs also take another three weeks to fix. A handful of times we weren't notified that glasses were ready for pick up, despite us calling in for updates. They rely on a text system to alert us, but we haven't always gotten an alert to our phone numbers on file. Additionally, frame brand options keep dwindling. Brookside no longer carries the variety we originally came here for. Furthermore, it's frustrating to call and get to talk to an AI assistant robot. If I wanted big box instead of a Stockton business, I'd not be shopping here. You try and talk to someone, but their hands seem tied to their business model. Unfortunately, it is time to take our family's needs elsewhere.

Been going to this eye doctor since 2020 when I first got sick. I come twice a year to get my eyes…read morechecked. No glasses, just update on my eye sight because of medications I take that can potentially lead to going blind. Their office is always clean, it's been updated recently. Staff is always prompt and helpful when it comes to getting my appointments. Doctors are thorough and always answer all my questions. I never leave the office uneasy.

I'm waiting for a family member for 2 hours! What is going…read moreon here? 2 hours to get your eyes checked. Waiting room is packed with people. Every one is sick and coughing. Taking in too many people at a time. Just absolutely ridiculous! Unacceptable!!!

Now America's Best. Great service started with great follow up, plus Brandy doing the prep before…read moreseeing Dr Ver who's very professional as well. My main & most time spent finding the right glasses & helping me decide with choosing the right features or benefits I can add to enhance my vision was with Janet. She's very accommodating & also helpful, knowledgeable & very patient, since it was my first time to choose with the features being presented. I would like to commend Karen as well on my previous visit who helped me as well, since I just did walked in to schedule my eye exam & assist me to take pics of frames I would consider prior to my eye exam date. Overall very helpful optical clinic, & great experience. They gave me a promised date pick up as well. Looking forward to that date.

I went to multiple places and eyeglass world was the only place that could add lenses to my larger…read moreframes. Not only were Stephanie and Basil extremely helpful, they got my glasses to me in 20 minutes, I didn't even have to leave. I couldn't be happier with the service I received, I highly recommend this business!