Been going to this eye doctor since 2020 when I first got sick. I come twice a year to get my eyes checked. No glasses, just update on my eye sight because of medications I take that can potentially lead to going blind. Their office is always clean, it's been updated recently. Staff is always prompt and helpful when it comes to getting my appointments. Doctors are thorough and always answer all my questions. I never leave the office uneasy. read more

I'm waiting for a family member for 2 hours! What is going on here? 2 hours to get your eyes checked. Waiting room is packed with people. Every one is sick and coughing. Taking in too many people at a time. Just absolutely ridiculous! Unacceptable!!! read more

I had an abrasion to my eye and they were the only place within hours that could see me after calling dozens of doctors. They got me in and were quick thorough and extremely knowledgeable. 10/10 would recommend. read more

I appreciate Maggie for making me feel very comfortable and attending to me with compassion and care she went above and beyond in her professionalism was very helpful to me thank you Maggie for taking care of me when I was there and thank you to the dr. Also read more

I called to make a vision appointment for out-of-pocket for my son, because most places I called if I disclose my son's insurance (because it's Medi-Cal VSP) they basically turn you away. I called to say I will pay out-of-pocket (because obviously he can't see and really needs this appointment) and they were basically pressing me for my insurance info (which I didn't want to disclose) and they denied me an appointment. The lady was like I can't legally take money from you and basically denied my son care. 30 mins later I felt that it was not right how I was spoken to and I asked to speak to a manager. She said this is their policy but she would give him an appointment as a courtesy and said she would make note that she let me know their policies. I had wrote the review before I spoke to the manager and did not delete. The Manager called me back later in the day and told me that my review impacts their business. Well it's the TRUTH and I will not be silenced or shamed. I'd stay away. Any place that doesn't want to help children even when it's cash & needs vision care is a just appalling. read more

Central Valley Eye Medical Group - Ophthalmologists Near Me - Manteca, California

In April, has retinapathy and other checks done by Dr. Kim in Modesto. In May, had follow-up visual field study and other tests. He also had my glasses checked and noted that my prescription had changed. Things went well, but requested new prescription for glasses each time. Never got it. Now, June 26, got told on phone to office that "we don't do prescriptions in Modesto, only Manteca and Stockton". What?!? Why was such an obvious thing never said? Will not return to them ever. read more

Dr Girn and Ruth have made my visits great experiences. Whenever I call I get a call back the same day and Dr Girn always provides a lot of knowledge when it comes down to taking care of my dry eyes. He has great energy always coming in the room with a smile and providing great service with authorizations being submitted in a timely manner for testing of any sort. They both are great at communicating and explaining next steps and submitting claims to insurance. I actually got reimbursements for my lenses they have saved me time and money! Thank you to a great team read more

I like how my elderly mother's surgery is scheduled for 3/11, and yet they didn't mail out instructions on medications to stop 14 days before surgery until day #12 prior (postmarked 2/27, received yesterday 3/1, see photos). Also, they scheduled her pre-op with someone other than her regular doctor. Not only is this surgery going to be cancelled, but my mom will be finding a more competent office to trust with her EYES!!! ***This is for the Modesto office, which apparently doesn't exist yet on Yelp. read more

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Horrible customer service and professionalism. I was on hold for such a long time and when I finally got thru, they were so rude and not informative about this establishment. I understand you can be busy, but I was trying to set up my 2023 with a new location and just with this encounter, center valley eye is not the place for me. After being recommended here, I refuse to be in a client and need to refer my family else where. read more

Been going here for years and always get the best service. Staff is very friendly and helpful. Ruth is the best!!!! Always helps me pick out the best glasses!!! SO POLITE!!! And always so sweet!!! read more

I just got a phone call right now at 4:25. It said for me to call them back when I try to call them back right now. It says the physician call is not available. It's only available for emergencies only when I'm trying to make an appointment it says here online that their office is open until 5 PM. That is incorrect. I'm calling right now at 4:33 PM. Their office is already closed. They are not open until 5 PM. I am very upset about this. I'm frustrated, you need to correct this the office is not open till 5 PM like it says it's a lie it is 4:33 PM. The office is closed so I don't know who contacted me right now at 4:25 and left a message. there's no one I can talk to , but somebody called me and left me a voice message for me to contact them right now to set up an appointment but I can't get a hold of nobody because they're damn office is closed. Annoying so needs to update the office information and the third office either closes at 4:00 PM or 4:30 PM Because no one's answering their damn phone !! read more

I have been a patient of Dr. Stephen Lin for 15 years and have ALWAYS received the utmost professional care and treatment, never doubting his expertise and guidance. The staff is professional and caring. Most recently, Ruth in the optical dept. was helpful in correcting an issue with my new glasses; truly appreciated her intervention and follow-through. read more

Dr. Girn is always a pleasure when I visit and treats his patients very well. However I'm leaving a two star review because there was an error on my prescription and it took them a week to get it to me. I called everyday and there was always an excuse as to why it wasn't ready. I went in person finally and they finally gave it to me. But unfortunately it was not the best experience. read more

Horrible customer service. I was on hold for so long the phone went to dial tone. I understand you can be busy and can't pick up the phone. But how busy can you be to the point the phone goes to dial tone. read more

I've been with them since I've been in Manteca and they were great. Not sure what happened thinking the one in Stockton is better at least the opticians answers the phone and return calls. Manteca I had called three days in a roll and supposedly they return calls in 24 hours...... never happened. I took time off work to go pick up some frames the optician had a family emergency and had to leave......I completely understand that, but no one else in that office could change out the lenses and make any adjustments to the frame if needed. I've been calling that department all week and no answer at various times. I could leave a message but why they're not going to return the call . read more

Dr. Girn is the best! I have dry eyes and I wear contacts. He is the only eye Dr that took the time to give me the correct eye care that I needed to clear the dry eyes. He had me change to Daily Contacts and gave me daily care instructions. Its a little more work but it helped me. He always made sure that I understood the instructions. He also helped my husband who has dry eyes too. He is very clear in what he wants us to do. We both had a great experience with Dr. Girn... read more

This place has the worst customer service! The technicians and receptionists are absolutely horrible. Dr. Cockerham is a wonderful doctor and you really couldn't ask for better. I've never experienced a doctor so devoted to their patients. But the staff act like you're a nuisance. Sonia, specifically, and unfortunately, seems to handle scheduling and paperwork for all the doctors and she has by far the worst customer service out of everyone there. But you just can't get away from her since she deals with everything. I can only personally say I've experience only one technician over the past few years that has been very friendly. The last straw was being lied to when I asked about what the doctor wanted done with testing--the technician LITERALLY walked out the door, did a roundabout right at the doorway, and came back into the room saying she talked to the doctor, acting as if though I was blind and didn't just see her do that! I know I'm at an eye doctor but my eyesight is nowhere close enough to being that bad! 90% of the staff should be fired, the quality of doctors here don't deserve to be besmirched by the god awful quality of staff you have to deal with. read more

This summer I had cataract surgery on both eyes by Dr. Lin. Dr. Lin and his staff are very pleasant and helpful! His office is very clean, the surgery center in Stockton was also very clean and pleasant staff. I would and have recommended him and his office. Thank you to all who made it an easy and comfortable process! read more

I am 17, and i called to make an appointment, specifying that i was still underage and if i needed a parent present. they said no, it should be fine. i asked to double check because there have been many times that i have been turned away at medical appointments even though i was told i could go alone, and they said she would need to come with me. my mother came with me to check me in and to give consent on her lunch break, and she was told she would need to be there for the second half of the exam even though she had given consent and it was a routine eye exam. receptionist wouldn't even give my mom a ballpark time so she could see if she could get someone to cover her. in what world does a 17 year old who's had dozens of eye exams before need her mother to be in the exam room with her. extremely unprofessional and inflexible- this is california, there are no laws to back up turning away a minor who has parental consent for a service. read more

Every person we dealt with was wonderful, we had a very short wait for our appointment. The people at the front desk were welcoming and friendly. Maggie, who did my husband's initial examination was courteous and efficient and friendly. Dr. Girn was wonderful and through in his examination. Julie did a great job helping my husband with his frames and ordering his glasses and patiently helped us figure out the best use of our insurance allowances. We will definitely be repeat patients. Thanks everyone. read more

I have been on hold listening to how great the doctors are and trained at Stanford. Unfortunately, this means nothing if you have poor CUSTOMER SERVICE. I was on hold for over 28 mins. Time is GOLD... After finally picking up the phone, I was transferred to the Stockton office and was finally assisted by a Carol who provided me with excellent customer service. She took ownership of the problem and provided a solution. She redeemed this business, at least for the Stockton office. But Manteca branch is a 1 star! Clerks should be trained on telephone skills. 1st. And foremost, pick up the call, greet, then advise the caller that you are putting them on hold.... read more

The Manteca office is the worst doctor's office that I have ever dealt with. They refused to obtain insurance preauthorization and claim that it was not their responsibility even though they are the billing provider and are responsible for obtaining it. They make up their own unethical policies. Only when I showed up for the appointment did they tell me that preauthorization was not obtained and that they were not responsible for obtaining it. They are either too ignorant or plain lazy to obtain the preauthorization. The office staff (reception and billing) are not helpful, are argumentative, and don't care about helping new patients. They refuse to take cash or credit for an appointment even though their website says they do. They have an unethical policy regarding that too. I wish I had looked at the reviews before I scheduled an appointment with them because I would not have wasted time that could have been used to obtain an appointment sooner with another clinic. They are HORRIBLE and I will never go back to that clinic. Their poor customer service will be the demise of their business. read more

These guys are fabulous!! They rock!! I owe a debt of gratitude to Dr. Ethan Tittler for saving my left eye. I suffered from a very aggressive tissue eating bacteria that almost left me blind. He is an amazing doctor!! I would not hesitate to recommend him for any eye condition that you may have or be suffering from by either yourself or a loved one. The care was excellent!! The entire staff was very professional very compassionate very & very empathetic!! Thank you so much Central Valley Eye Medical Group!! You guys are awesome!! read more

Central Valley Eye Medical Group in Manteca Ca on Cottage Ave are by far the worst group of people. I had given my insurance card to employees just so they can add some other insurance stating wrong info to me and Over billing me! Thank fully I called my insurance and they needed to speak to a few of the employees about how to bill properly.Not only was I being over charged by hundreds ,I didn't even get an apology from Central Valley Eye Medical Group. More info to write about just an FYI instead - don't ever do business with them! They deserve no stars! read more

A couple years ago I had a free eye exam from this place. I took it because I didn't have insurance to go see my regular eye doctor at the time and I needed new glasses. During the exam, the eye doctor kept talking about how I have astigmatism in my left eye. Sounded about right since my left eye had always been worse. Come time to write my prescription, he wrote one for both of my eyes being the same. On the drive home, I noticed and started questioning it. I went to Walmart and bought a pair of glasses. When I went to pick them up, I told the lady that my left eye looked blurry. She kept assuring me it's the prescription I gave her. I wore the glasses for over a year because they did help a little bit but after a while my eyes seemed to be getting worse. I finally had insurance recently to go back to my old eye doctor. He was confused as to why this place wrote me the same prescription for each eye AND wrote the prescription as 2x stronger than I needed.. ultimately putting a strain on my eyes for that year or more. UPDATE: The staff saw my review and I was contacted by Dr Choi. I don't believe he was employed there when I had my eye exam, but I'd like to mention that I really appreciate him calling me and wanting to hear my story of what happened. He thoroughly apologized and said he'd talk to his staff because they're always trying to better themselves. He also mentioned if there's anything he can help with that I can contact him. I will raise my rating from one star to 3 stars for that. read more

I'm all about customer service... the doctor and back office assistant were nice, but front office staff were rude and unwelcoming. After the appointment I wasn't even asked if I wanted to pick glasses out for my children. I asked if they offered kids glasses and she said yes, but still didn't offer to have us pick a pair... this has never happened before. I was so fed up witht he LACK of customer service, I had to to ask for my prescriptions to take my kids somewhere else. Never returning here again, as I wasn't offered a an appointment back, even thought the doctor had specifically told the front office staff he wanted to see us in 5 weeks. read more

Although the doctors are great. The ladies in front and optical area are not. As we walked in we couldn't get a simple hello. Walked over to the clipboard and signed in as we do every appointment we had in the past there. When the eye exam was over we looked at frames, ordered a pair and was told they would be due in 2weeks. Well it's been over a month and we still haven't received the glasses. We called many times and keep getting different answers. The old staff seemed more professional and friendly. We will not be going back after our glasses come in if they ever do. Nor will my other family members because of there own bad experience they received there recently also. read more

Once again my annual eye exam was a very pleasant experience, thanks to Dr. Girn who is very knowledgeable, thorough and personable. His assistant, Yecenia is wonderful too. Most importantly, I just picked up my new eye glasses and I can see much better now. What more can you ask for? I definitely recommend Central Valley Eye. read more

So this office is notoriously slow but I put up with it because of the excellent service that was provided to me by Dr Wu. I returned and was given a new Doctor who doesn't appear to be here anymore. I was literally waiting atound for 2+ hours in various stations. Super frustrating! So the icing on the cake on top of the 2+ hours and general lack of customer service. The "doctor" told me that I have something where I'm going blind and recommended that I see a retinal specialist for a diagnosis. I struggled for a month thinking that I will not see my 1 and 3 year old grow up, only to pay $100+ to see a specialist and told my eyes are fine (thank God)! On top of that my prescription is wrong, i purchased $300 of contacts and glasses for an invalid prescription and I'm having headaches because of her mistake. Thanks for the waste of time, money, scare of a lifetime and I recommend everyone in seek actual optometrist professionals, this is not the place! read more

Dr. Girn and team show passion and professionalism that met my highest expectations. You'll definitely need glasses if you can't "SEE" how good this team is compared to others in the vision care practice. Cheers, Chris read more

They were great up until I spent almost $500 on glasses, now I'm waiting 15 business days for glasses I was told would be here in 7-10 business days. I don't care that it's Labor Day weekend, that doesn't mean you can close up two hours early to enjoy a longer weekend. Now I will be waiting another four days until they are open again, because they refuse to call me back. Wonderful. After I pick up my glasses, I will never be returning to this office. read more

I went to them when I first moved to Manteca. My appt was at 2:30. After a routine exam, I exited the office at 4:30. I didn't even pick out glasses. I went for my annual appt a couple of weeks ago. My appt was again at 2:30, and I didn't get called into a room until 3:10. After being left alone for eye dilation and other reasons unbeknownst to me, I finally got done at 4:40. I called today to cancel a follow- up appt, and I was immediately placed on hold. I finally had to hang up after being on hold for 17 mins. This lack of consideration for patients' time is unacceptable and unprofessional. Needless to say, I'll be looking for a new eye dr. read more

It was my first time coming here for an eye appointment. The office was nice and clean The ladies up front were nice. Dr.Girn was very professional but easy to talk to. read more

I am a patient of Dr. Lin and I find him and his staff very professional. I have two cataract surgeries (both eyes) and have found Dr Lin extremely good at his craft. My wife will be going to this group next year for her issue read more

If you're looking for a place to have cataract surgeries go to CENTRAL VALLEY EYE DON'T GO TO CENTER FOR SIGHT in Manteca I went there first terrible place. I had cataract surgeries on the right eye by Dr. Edington. I have no insurance so I had to pay five thousand and my vision did not change. Dr. Edington said he forgot to take off a film coating from the lens and to take it off I have to pay three hundred I sa d no it was there fault. DON'T GO TO THIS PLACE. I have insurance now and went to CENTAL VALLEY EYE in Manteca. Dr. Stephen Lin said Dr. Edington put in the wrong lens. so Dr. Lin from central valley eye did cataract surgeries on my left eye and then laser the one Dr. Edington screwed up. Dr. Lin did a great job so if you need eye surgeries go to CENTRAL VALLEY EYES I don't even need glasses now my eyes are prefect. read more

I get treated very well during my visits. The doctors are the best. Customers are kings and queens.

Everyone that works here is very nice, but the last three times i've been i've waited over an HOUR past my scheduled appointment. The wait time is absolutely ridiculous, and obviously they haven't bothered to try and resolve the issue, as it's been this way for three years. read more

Not sure why this place has bad reviews! They were all incredibly courteous, the wait wasnt terribly long, and the staff walked me through the process and explained everything from start to finish so I thoroughly understood what was going to happen during my exam and understood what my insurance covered. The ladies at the front desk made sure i got the most out of my benefits. Maggie was wonderful and made me feel incredibly welcome and informed me of everything that the doctor was going to do and just overall a great person to work with. She left a lasting impression on how great the rest of my appointment was going to go. When Dr. Girn came in, he immediately gave me the impression that this was going to be a fantastic experience. He is very knowledgable in his field and is GREAT with patient education. I left the office with some good recommendations for things i need for my new contacts and look forward to my follow up appointment. Don't let the negative reviews steer you away from this place! Experience it for yourself first before forming an opinion. I will always recommend this place to anyone who asks! read more

20 minutes and still waiting. To be seen - was told that I would be seen on time and no one has even approached to tell me anything - definitely not coming back here - horrible customer service as if my time is less valuable than theirs read more

Outstanding experience with the doctors and staff at Central Valley Eye Medical Group. I had a problem with my eyelids following brain surgery. I could not have asked for a better doctor to perform the corrective surgery. Dr. Tittler was genuinely concerned about my well-being and called me the day after surgery to see how I was doing. I would not hesitate to use CVMG again if needed. read more