Manteca Optometric genuinely and truly care about their customer's ability to see! Their entire staff worked together to help in ways that no other optometrist in my hometown of Tracy would. They literally helped my granddaughter to "see" with new glasses. The staff went above and beyond to deal with insurance issues and patience with eye glass selection. I highly recommend Manteca Optometric with an A+ Five Sar Rating! read more

Recently discovered that my son has a degenerative eye problem that was not explained to me for the last two years and could have been treated to try to help it, but was not. My first eye exam included a lengthy lecture on losing weight because I was in an RA flare and in a lot of pain. I could never see clearly through the glasses I got and when I called the office because my lenses were loose, she asked,"You've never had Medi-Cal glasses before?". My other son couldn't see clearly out of his glasses, either. New eye doctor and we don't have any of these issues and have a real diagnosis for my son which explains some of his trouble in school. Also, they don't answer the phone. read more

Dr. Fuji is a Great Optometrist. Very compassionate with his patients. I enjoy his professionalism and knowledge every year.

I can't say enough good things about Nikki at the optometrist in Manteca. I found myself in a pinch needing contacts on short notice, and after calling around with no luck, Nikki came through with amazing customer service. She listened, got me set up quickly, and handled everything with care and professionalism. If you're ever in the situation where you need help getting contacts or glasses this is the best place in Manteca! Thank you! read more

Please let me elaborate. I love my doctor here but I don't love the practice. 100 stars for Dr.Fuji.He is a such an amazing human here. My rx is always on point- he takes his time to explain everything.Im a very forgiving person and I kept going back thinking things would change. The over book in my opinion-always running behind so I always book to be the first patient. No excuses. My glasses never get delivered on time- always something wrong with it. Always, excuses after excuses. They never answer the phone or return calls. I literally have to drive out of my way to speak to someone. They didn't call me when glasses finally arrive- after months. Its overwhelming. But when you find a good doctor- you just put up with it.:(( read more

We have been coming to this location since we moved from the Bay to Manteca 8yrs ago. Lately its hard to get someone to answer the phone. I have called multiple times at different times in a day and no one answers and you cant leave a voice mail because its full.. I need to look for a different optometry read more

I had an appointment at 1pm got there at 12:45 and no one was there so I figured 12-1 is lunch I waited until 2:15 and still no one. Unbelievable I waited a year for this appointment! read more

My family had been going here for so many years & had never had any problems making any appointments. They had been very considerate in taking me & my kids on same day appointments since forever even after COVID. Until I called yesterday to make an appointment for our annual eye exam. I was given a date for my appointment & I told her that I needed to make an appointment for my kids as well. She was giving me a different day for 1 of my kids & I asked if she could just move the appointment so we could all go on the same day. I was told by whoever answered that they no longer book appointments for more than 2 family members per day. I explained my situation that I am the only parent that can take my kids to appointments, run errands since my husband had a stroke back in 2019. I asked for consideration & instead of asking someone or saying something to explain to me why they changed their accommodations, she told me flatly that she does not make the rules. That was a trigger, I asked her to just cancel the appointment for myself & I will just look for a new optometrist. It is sad that they don't take into consideration the situation of their long time customers. read more

Felt rushed when we went in to choose new glasses. Was told pick up was a later date when went in to pick up glasses after two weeks. Was on hold for 15min every time I called. I had just spoke to someone and was told otherwise, that they were ready (so that resulted in a second trip) Picked up glasses and wasn't given an eyeglass case(who does that)! Called again and put on hold for another 15min. There goes another trip. read more

Was very happy with this place until the beginning of the year when I went to use my VSP insurance and was told that I didn't have any money left on my account. Was told that the balance doesn't roll over at the end of the year so I lost the balance that i had. Ended up calling VSP and was told that it DOES roll over to the next year and I was billed for services that I did not receive. Was told to can the office and request a reversal. When i called to inquire with the office no one would pick up the phone. Called for over a week, different times no answer. Made me think if they had call identity, being able to see if it was me calling so had my friend call, phone was immediately answered, I called.... No answer!!! Had to go down to the office to finally get some answers, was then told they billed my insurance by accident Had them call VSP while I waited so they could put my money back on my account. Told them can't believe this is the way they treat their customers. Asked to speak with a manger and ofcourse she was never in. And now that I read all the other MULTIPLE complaints that are very similar to mine. I have read of others that they billed their insurance "by mistake " when services were never given. Very sad that this office is allowed to run like this. My family will be moving to another office that appreciates their clients. read more

i've been coming here since i was in high school and now that i'm an adult and left the area i will plan my trips here in manteca to visit family and make sure i set aside time to come here. i've attempted to go to two other providers and didn't get the same level of care or an accurate prescription. my appointments here are fast and they have a great selection of frames. the only downside is contacts and glasses do take a while to arrive. read more

Manteca Optometric Eye Care Center - glasses frames - Optometrists Near Me - Manteca, California

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Awful service. Waste of time. They overbook and have no care for people's time. Sat for an hour after being on time for appt, never even saw dr. 30 min in lobby, 30 min in exam room. Pathetic. read more

Dr. Stellhorn is amazing however, his associates and staff are rude and unhelpful. I have had my families appointments there and the last 2-3 prescriptions were incorrect and I was given a lot of push back to have a reevaluation or get my old prescription and the office staff was rude and disrespectful. I have called the office several times and the phone is never answered and I always have to go into the office and then have an attitude when I'm asking for assistance. I am disappointed because this office used to be great but now the other doctors rush patients and give the wrong prescription read more

DO NOT COME TO THIS PLACE!!! Horrible customer service and even worst business practices. Made an appointment for Saturday, November 4 at 10:30AM with Payton. Drove from Los Banos to take my son only to get there and this establishment be CLOSED! And they even have a sign on their front door that states "Open first Saturday of every month from 8AM to 2PM". Well that was total BS!! And when I finally called today, and spoke with Britney and she tells me that they no longer open on Saturdays. But did I get a call to move my appointment? NOPE! Nothing. Instead they made me waste my time, my gas and my day for this ridiculous place of a business. read more

The doctor that attended me was nice and communicated well i don't recall her name...The front desk is a mess & unorganized. The girl who gives you your glasses and helps fitting ñ is nice and helpful but looks like she's so busy and over worked .... She needs some help. Maybe one more person helping her instead of 3 front desks doing nothing right..... read more

The reviews don't lie, waiting time is terrible, it's like they don't understand the purpose of an appointment, they send dozens of incorrect text messages to you, yet don't call you or text when your glasses come in. The doctors have been great but the practice is trash. First trip 2022, waiting about an hour to be seen even though I purposely scheduled an appointment right after their lunch. Called multiple time to follow up with them to see if my glasses ever arrived... they had, nearly 2 weeks before I finally just showed up at the offer to ask. Okay, I'll give you the benefit of the doubt, maybe it was a flukey bad experience. 0-1 but staying positive Trip 2 2023, after nearly 6 months of text messages telling me I was due (in which I wasn't but maybe its just an insurance scan on their part so you come in and have to pay OOP?!) I was seen after about a 30 minute wait - okay doing better. Ordered new glasses, waited 3 weeks and stopped by after my first experience to see if they were there. Again, they were, but no one called to tell me. 0-2 and beginning to think this isn't a me problem Final trip 2024 - Best wait time, only about 20 minutes. Still longer than it should be when you have an appointment, but doctors offices don't care about your time so fine. After my appointment they charged my insurance for contacts they couldn't order, but never called me nor let me know they were unable to order so I waited and waited. Finally called to speak with someone about the error. TWO WEEKS LATER after multiple follow-ups I waited on the phone while they resolved the issue with my insurance, but getting the Rx so I could order the contacts on my own was like pulling teeth. Send it secured email, mail it to me via snail mail, do whatever you want but that's MY Rx, give it to me in whatever way you can. I've been trying to get ahold of someone since August when this all went down, but have yet to be able to order new glasses because I'm still dealing with correction issues from their error. This place is a joke - FIND ANYONE ELSE! read more

Deserves negative stars, been waiting since end of oct for my glasses. I can't even get a supervisor to call me back. Leave messages, call, ask to speak to supervisor, manager the dr owner, whoever and still nothing. Just save your self from the frustration and go elsewhere read more

Great office Dr.Smith was wonderful. Front desk a little slow training going on phones off the hook. Staff running every where trying to accommodate everyone being seen and walking In crazy busy office. My over all experience was nice great vibe. read more

Wish it can be zero rating. Do not waste your time in this eye clinic, the front office lady wasn't helpful at all, nobody answer calls. No reminder call or text before your appointment, waste of time! read more

Dr Fuji was great!!!! Its just not appreciated to wait for your glasses for 2 weeks only to come and say they got the wrong frames. Waiting now for the right frames. read more

If I could give this place --0 stars I would. This UNCOMPASSIONATE doctor refuses to provide Sign Language Interpreters for the deaf for his deaf patients who repeatedly request it and need it to understand and access their health care. ABOMINABLE! (Not all deaf are the same, some need ASL interpreters and some do not. If they need it, he straight up says No.) This is simply because he is selfish and does not want to pay for it, although the ADA federal law stipulates that providers need to give access to communication in the way that patients request it. This man is also in violation of the moral and ethical Hippocratic Oath that he took when becoming a doctor. He is 80 years old, and acts it. Anyone this selfish, who lacks compassion for his most vulnerable patients, who has made his living off of these patients, should be a person you RUN AWAY from. Doctor Fuji, you should feel ashamed of yourself. read more

I had gone on Oct 2021 for eye exam and picked out frames... long story short and more than 3 months later... they never placed my order!! The doctor is super great, but the rest of the staff including office manager needs to get it together!! read more

I would not recommend this place to anyone. I had an appointment today which I thought it was for 8:30 only to be in formed that it was for 8:15 I arrived at 8:25 only to be told that I have to reschedule because I was late and they only allow 15 minutes grace period I said well technically I'm within the grace period and the receptionist said their 8:30 appointment had arrived. So u telling me my entire visit would have been 15 minutes long. I also told them their website states they don't open until 9am so I thought my appointment time was wrong and I would have been sitting outside waiting on them to open. They just lost a customer and my family business as well. NEVER WILL I COME BACK HERE. They're too many other places in the area to go to. I will also be sharing this review on Yelp. This is just ridiculous. read more

My husband and I had appointments today at 3:00 and 3:30 p.m. I left work early to make the appointment. We arrived on time, the receptionist immediately charged our credit card for the visits, and handed us paperwork to fill out. We then sat in the waiting area, while another family was also waiting. 40 minutes into our wait, still nothing. Finally at 3:48 p.m. we asked for a refund. The clerks struggled a bit to figure out how to do it, but they eventually succeeded. No apology, no reason for the ridiculous wait, no offer of a reschedule. Find a different location to get your eyes checked and purchase new glasses. No customer service....none. Stay away. read more

I absolutely loved this office. Dr. Stellhorn was the best eye dr I've had and I've had a lot. He took his time with me, talked to me, didn't rush me, was very personable, knowledgeable, and was extremely thorough to try and find out what was going on with my vision. The office girls were awesome. I love this place! I can't wait to get my glasses!!! read more

This office seriously has very bad customer service. My brand new Marc Jacobs (and expensive) frames broke and I called their office to replace my frame under warranty. I was told that only lenses are covered and the frames aren't. BTW it took me 6 tries to get anyone to even speak to me! After I repeated that new frames typically always have a year long manufacturers warranty, they said they will put in a request for new frames and I should contact them in 2 weeks. It has been 3 weeks and I have been calling them so many times, I am pretty sure they have not taken any action yet! No one calls back, people who pick up the phone do not know anything, and the managers do not call customers back. I have been without glasses now for over 5 weeks and this office will not help me. I am so disappointed and inconvenienced with such bad service! I will call their offices and let them know about this very bad review and rating I have given them! Hope this will get some reaction from them! I would recommend going to a different eye doctor and office for better service! read more

It takes weeks to get an appointment because they don't answer the phone to make appointments and they don't return phone calls in a timely manner. They make mistakes on your glasses prescriptions and don't want to take responsibility. My neighbors also had bad experiences with them. After being a patient her for many many years my husband and I will not be returning! read more

If I could give them 0 stars I would. Went for a glasses/contacts appointment and prescription in September, doctor got my prescription incorrect not once but twice and to this day can't get it correctly. I've been taking time off work for contact lense fittings a total of 6 times since then with no luck. Their machines are so outdated that one of them wouldn't work for me at all after 3 attempts and 2 techs later. Equipment didn't work for my high prescription. I've been dealing with headaches due to blurry vision since November since the glasses prescription is also incorrect. On 1/18/24 I Finally decided to go somewhere else and ended up paying out of pocket. I called to see what i could do about a refund since they couldn't help me but when I call my phone calls get sent to voicemail or get picked up and they pretend they can't hear me. Absolute nightmare.. read more

I've called 3 separate times on different days & times, thinking that I may have caught them on their lunch break... never got an answer or call back. I guess I won't be a new patient/customer read more

Not a place I would recommend. Not on time. Running late. The glasses I got 2 years weren't worth the money. The frames made me break out. I thought I would try again 2 years later but too many scheduling problems. Now I'm on the hunt for a new place. read more

Went in for eye exam and new glasses. I was told that my insurance rejected for new eye glasses. Called both insurances and was told by them that a prescription was not summit to the for payment, so I do not have new glasses. This is the wrong place to get glasses from the office staff doesn't know what they are doing. read more

We've been coming here for quite a while. So far, I haven't had any bad experiences until today. I ordered a pair of Rayban sunglasses and they called me today and said my order was ready. I went over there to pick up my order. One of the employees helped me retrieve my order. But she just handed me the sunglasses without a case and without mentioning anything. I said, "Excuse me? Where's the case for these?" She said that they ran out of Rayban cases and she offered me an off brand case. Why should anyone take an off brand case if they ordered brand named glasses??? In the first place, she never mentioned anything about not having a case. She just handed me my glasses as if it was nothing. Very disappointed!!!!!! read more

Was referred to this office by a friend who get his eye checked yearly & frames every 2 years. I had recently went to Costco for an eye exam and was not pleased with the selection of frames and the lack of knowledge the Costco employees had in regards to frames and lenses. When I walked in I was greeted with a warm welcome by a gal Amanda who help me search for frames suitable for me as per my vision and facial structure as she explained. Another gal that I believe her name was Desiree/Des helped with a second pair of glasses which are to be Sunglasses. Unfortunately, the ones that I had selected were not compatible to my vision due to the larger lens/shield. Currently, my prescription & vision have astigmatism, and the larger lens would conflict with two different prescriptions per lens. I was unaware of that and makes sense cuz past sunglasses gave me headaches and certain angles was blurred vision. Thank you so much to the staff there for your patient education and humble service. I will be returning again soon! read more

Dr. Ann Smith and Dr. Frederick Stellhorn took care of my mom and was very supportive and knowledgeable of their assessment to her eye concern. These doctors took good care of us. The staff are very helpful and responsive as well. Thank you for taking care of us. We appreciate you in addressing my Mom's eye concern. read more

15 minutes before scheduled lunch time, lights on, OPEN sing on. I stand outside putting my face mask on. I see a person heading to the door to let me in. Nope she turns open using off and says "we're closed" I said "is not 12:00 yet." She ignored me and jumped into car with other workers and left. I was just picking up glasses. I guess my family and I need a new Optometrist. Bad service from eye exam to eye glasses pickup. I do not recommend. read more

I had an awesome experience here. From the check in to the pretesting, to the exam, to buying new glasses! I saw Dr. Truong this time. I was hesitant because I normally see Stellhorn and Fujii, but she was very sweet, had a good sense of humor and was very thorough in the exam. She is very knowledgeable and answered any questions and concerns I had! The lady upfront Ashley, was very friendly and helpful with helping me figure out my insurance because it changed without my knowledge and I was still able to be seen! The nurse who took me back to do the testing, I believe her name was Hannah?, was very friendly and made me feel comfortable. She was very clean, which made me feel better and appreciative due to this stupid COVID-19 virus! The young lady who helped me get glasses was very helpful and helped picked out a stylish frame for my face! Although the prices are a bit high, it's worth it! I got my glasses 10 days after my exam. They said 7-14 business days and I got them pretty fast in my opinion. The optician did great and I was very satisfied ! The ladies and Doctors at this office are awesome! I recommend this office 1000% read more

Went in for an eye appointment at 8am. Was greeted by the owner/eye doctor. Very nice & polite guy I've been coming here for years. Got my appointment done in good timing & found nice glasses for my needs. Don't pay attention to those negative reviews, he has excellent service & so does the staff. 10/10 read more

I do not live in California; I'm here only visiting. However, I thought I had a contact stuck in my eye and was worried. Desiree and the eye doctor were simply amazing and super kind! read more

***update*** Unfortunately my update isn't to add stars for this business. I've now gone from 3 stars down to 1. After being loyal to our local businesses, I've finally had enough with this one. We love the Doctors here and the staff has really let them down. We called to make an appointment and left a message, a week later no call back. The staff doesn't seem to care about customers or losing them. I really wish the doctors all the best and they get a staff that can support their business. We've been coming here for over 7 years and love supporting our local businesses. All the Doctors here have always been friendly and professional. The staff up until recently was great and very helpful. Andrea is great and wish she and the Doctors had better support. My wife and kids ordered their glasses 6 weeks ago and they were told their glasses would take 7-10 days. My wife's glasses took about a month to arrive. My older daughters glasses came in just under a month, but the frame arms were different, one has a sheen and the other was dull. My youngest daughter received her glasses around the same time as my oldest, but the frame was in the wrong color. The replacements took two weeks to receive, but that's because of consistent follow up. I called in to follow up and I was told by the front desk that nothing was received. I asked to speak to Andrea and she said they literally were delivered while on the phone together. If it wasn't for Andrea, who knows how long we would've waited to get a call. We have decided to come here for the exams only, but take our prescriptions to another local office to order our glasses/contacts. I hope the Doctors read these reviews so they can see there's a lot of frustration amongst good customers that care and hope their under trained staff gets the training they need to be successful. read more

This review is regarding the office staff. I have been going to see Dr. Stellhorn and Dr. Fuji for at least 15 years. Every year the office staff is worse and worse. Unbelievable. My experience this time, and for the last time is uncalled for. I had an appointment on the 8th at 3:45. I live out of state and drove 3 hours for this appt. After sitting in the lobby 20 minutes after my appt time they tell me it's going to be another 30 minutes. Mind you, 3 people came in after me and have already been called back. So 45 minutes after my scheduled appt I get called back. Dr. Fuji is great-going to miss him as my eye dr. So get through my exam. It's now 5:30. Order my contacts and they said they will mail to me (out of state). Following week they call to tell me my contacts are in. I had to remind them they were going to mail them to me. "Oh, I'll have someone call you back". No call. Next day I call and they said they'll mail them that day (16th). On the 28th still no contacts. I call numerous times and finally someone answers. Says my contacts were mailed yesterday. I asked why not when they told me on the 16th? "I don't know" (seems to be their go-to answer for everything). Asked for a tracking number, said they'd call back. I had to call again 2 hours later to get tracking number. I asked when they were mailed. "They're being mailed today". So I've been lied to multiple times by multiple people in this office. The final excuse was "Dr. Stellhorn took them home to mail on the 16th and forgot about them." Totally inexcusable. Will never go back here again. read more