Went in for my son's contact lenses training and Aliyah was amazing!!! She took her time and made sure my son was able to get his contacts in and out of his eyes no problem! Great service!! Thanks!! read more

I arrived 15 minutes early for my appointment, but still ended up waiting for more than 30 minutes. I understand that delays can happen, but what's the point of making an appointment if you're going to keep customers waiting this long? I expected better time management and respect for customers' time. read more

Samantha at Tracy Optometry has officially turned my eye appointment into a yearly tradition. Two years in a row she's helped us, and at this point it's basically our annual glasses date. She has an incredible eye for frames, makes the whole process fun instead of overwhelming, and somehow makes you feel like you're shopping with a very stylish friend who actually knows what they're doing when it comes to using your insurance or FSA. If you want to leave seeing clearly and feeling cute, Samantha is the one. Already looking forward to next year's glasses date read more

Horrible customer service. They tried to rip me off by giving me a quote for glasses before I even picked out a my lenses or frames!!! No warranty (unless you pay for mark up products!!! Wow! The optometrist wasn't friendly. Also, they didn't wash their hands or use hand sanitizer before the appointment, ugh. I'm never coming back. This place is a major scam folks!!! I'm going to drive to my old office even if it's 45 min away. Still get better service, better product, and free warranty! read more

I was hoping to like this place, but unfortunately, I was not satisfied with the service. This place was busy, and felt like a drive through Walmart type of appointment. The tech who did the pre-testing was pleasant and personable, took her time and was thorough. No complaints about her. However, the doctor that did my exam was completely the opposite! As someone who had an extremely high prescription, a glaucoma suspect, and later had lasik, I would have thought that he'd take time to analyze my exam results. He spent 15 mins max with me and part of that was spent trying to sell me those damn vitamins. He didn't ask how my eyes felt, if I experienced any dryness or eye strain, didn't mention anything about the pressure in my eyes = glaucoma suspect, nor anything about my lasik experience. The tech even asked about my lasik. My time was wasted here and I'm disappointed in the service I received. I wasted my annual checkup and could have just gone to Costco where the doctors at least show some interest. read more

Had a great experience with Samantha! Had a very early appointment but she had great energy and was very patient and helpful with me choosing my frames! read more

I had an amazing experience at TOG thanks to Samantha! She was able to get me in last minute for an emergency visit and made me feel completely welcomed the moment I arrived. Her energy was so positive and reassuring, and she took the time to answer all my questions without making me feel rushed. It's rare to find someone who's both professional and genuinely kind -- Samantha truly went above and beyond. I really appreciate her help and highly recommend seeing her if you visit Tracy Optometry Group! read more

I went in for my annual check up and from start to finish everyone was very helpful and so nice! I was assisted by Tali! she was very nice and helpful in picking out new frames and explaining everything. Dr.Moline was helpful and informative of reviewing the outcomes of the test. The woman (forgot her name, sorry) who conducted my test was also very nice and knowledgeable. read more

Dr. Ng is my guy and a great guy he is. Upbeat, fresh and clear, this is a doctor with a high level of empathy and a practical approach to explaining optometric issues. The office and the staff are great as well. read more

Samantha helped me choose some beautiful glasses. Thanks to her I will be tooo cuuute for Spring. Thank you

I have been going here for years and I love it here. The team is always so attentive, helpful and caring. Maria helped me pick out my glasses to my liking and she definitely went above and beyond my expectations. I say that because I was nursing my baby and she picked out so many different styles of glasses to me after I had told her my style and she ended up finding the perfect ones for me! Definitely recommend Tracy Optometry! read more

Scheduled an appointment online got a reminder call for my appointment then I arrive and they do not have me in the system and no appointment. The girl at the front desk is clueless and not helpful at all. Could not tell me how long it would take to be seen if I waited. People take off work for these types of things. I will be going somewhere else. read more

I love this place. Everyone is so nice and helpful! They make u feel at home. Never have to wait to long for your appointment

Samantha was awesome! She was able to get my glasses back from repair quickly. Made my day to be able to see clearly again. Thank you!!! read more

I had the best experience at Tracy Optometry Group! I came in with issues with dry eyes/allergies and also needed an eye exam for new glasses. Dr Timothy Ng was very informative and thorough while going over each scan and my octomap results. He knew right away that my eye condition was due to severe allergy and not infection and provided me with options for eye drops along with a coupon to use. He went over suggestions and my new prescription in detail. Explained how long it would take from me to adjust to my prescription but why it would be beneficial for my eyes in the long run. Everything with the optometrist was great! The second portion of my visit was with optician, Randy. He took his time helping me find the perfect frames! And I have to say he provided the most amazing customer service. You can genuinely tell that he is an expertise at his craft and loves doing it. As a consumer, I will always appreciate knowledgeable and quality service from others. Thank you so much Dr. Ng & Randy! I look forward to being a long time patient of Tracy Optometry and can't wait to get my family started with you all as well! read more

Its been almost 2 months now I havent got my eyeglass yet and talk to almost all the employee and they know the status of my eyeglass. I will bring my business some place else.What a waste of time.... read more

Staff really need to smile more. They have all the high tech stuff, VR to check your eyes and run tests. Pretty easy, quick and go. This place gets busy and I can tell with their customer service. Everyone is on the computer when customers are standing and waiting to be acknowledged. read more

They never answer the phone at this place! I called like 3 different times still no answer.

I have been going here for well over 20 years and I have a few friends that have gone here over the years based on my advice. Now you can never get through to somebody they send you a text message asking you what you want and it takes forever for them to get back to you. I understand that things are changing with technology and everything is automated, but customer service is hugely important to me. I have always paid more here for everything, but I felt it was worth it because of the quality of care. I no longer feel that way and sadly I think I will be going someplace where they answer the phone and get back to you. read more

Great place!!!! It was my first vistit, the staff was so welcoming. Samantha was so kind and helped me with all my insurance stuff and fitting my new glasses. read more

My daughter and I went there for our regular check up appt and to pick out glasses. Samantha was such an awesome help. She went above and beyond in getting us the perfect glasses and was so sweet to with with. Thank you Samantha. read more

Great vibes in there from a lady named Sam who's helped my family several times. Definitely comes in clutch with fashion advice!

Great service, fast response me and my family have been coming to this place for years and I can say we always had great experience the staff is kind and helpful this year I was help by Monica she was kind a helpful went above and beyond to make sure we were taken care of she was so friendly and made it a nice experience i felt heard and understood it was like talking to a friend you can tell she love her job and does a awesome job at it . read more

An amazing experience start to finish was very fast and very thorough. The best part of the visit was Samantha who was helping me pick out my glasses who took the time and went over everything and showed me different options in different glasses and made me feel very comfortable choosing the glasses I went with I would have to say she has amazing customer service and overall very thorough in what she does thank you Samantha you're awesome. Would definitely refer our family and friends and recommend them to see Samantha. read more

Went to Tracy Optometry group today i had a great experience with the doctor and with Monica H she helped me and my sister pick out the perfect pair of glasses offered us polarized lenses and the works! If you need a new optometry office I recommend you try this place out the employees were all great but a huge thank you to Monica! read more

Had the best assistant, Monica, help my daughter and I pick out glasses today! Felt bad because we took so long picking out the perfect glasses but Monica was so sweet and patient. We were the last ones out of there but she never made us feel pressured or rushed during our appointment. Thank you Monica again for all your help! read more

Tracy Optometry is such a friendly environment. Absolutely love all the staff. One of the young ladies Sam really helped me pick out the best glasses I've got so far. I'm so undecided when it comes to choosing because I never know what I want or what looks good. I felt like I was wasting her time but she reassured me to relax and was very patient. She was super kind and very caring. I appreciate the kindness and honesty when helping me Samantha. read more

Tracy Optometry Group - Optometrists Near Me - Tracy, California

Today's appt w/Dr Timothy Ng, Optometrist, & Randy Tigner, Optician, couldn't have been better. Their professionalism, thoroughness and personal attention rank at the top! I thank Dr. Ng for my thorough exam, and Randy for assisting me in choosing the perfect glasses. In appreciation, Dee Hogan read more

Dr Thiara saw me and my husband We are new patients She was very nice and helpful and clear Great at answering questions All the girls are so nice when taking us for our tests And Susan helped me pick my new frames Great customer service and explaining the finances Very pleased and excited for future visits to come read more

Bad customer service . I order my glasses and after a month I don't have glasses yet . They keep coming with excuses .

I went in for my appointment and they got it done fast and it was very simple. After the eye exams, Maria and Talia helped me choose out my frames to match my look. They were also brutally honest about what looks good and what was okay, which I appreciate! After choosing my frames they ran everything through of the cost and what things are going into the lenses and questioned if I wanted certain things like anti-glare and other things which I loved! I bought two new pairs of glasses and I just need to wait to pick them up! read more

My daughter and I were running behind and they were understanding and still saw us. All the girls from the time we checked in to the testing of our eyes were very professional and made the visit quick and smooth. Then we had Maria help us with finding our glasses and she was awesome. We both got what we were looking for and had good conversation with Maria while doing it. Thanks Maria for making our experience a good one! read more

I always have a great experience when I go to the Tracy Optometry Group. I have been going there for several years now and everyone is always so helpful and kind. I have never had a bad experience with any of the doctors or technicians. They have a good selection of frames to choose from and the licensed opticians that help you pick out your frames are always very knowledgeable and helpful. I was just there with both my kids and Randy, one of the licensed opticians, helped my son find the perfect frames that he could wear proudly. He was very reluctant to wear glasses previously so it was important to find frames that he truly feels excited about. My son walked out of there excited about the new glasses Randy helped him find and he is looking forward to picking up his new frames in a couple of weeks. Randy was very patient and helpful and knew exactly what my son needed. Thank you Randy and all the amazing staff at Tracy Optometry Group for always giving my family and a great experience! read more

Tracy Optometry Group in 36 West 10th Street, Tracy CA. Extremely disappointed with my experience with this place. In December 2, 2018, I set up an appointment with this place for an eye exam. The doctor was a little late, which left me sitting in the exam room for a bit. However, he was very nice and seem thorough with the exam. Although both of my eyes prescription has been exactly the same for many years, this time one side came out stronger than the other, which was odd. When I questioned the doctor, I was told it was minor change. After the exam, I decided on two prescription glasses, an Oakley daily glasses and a PRADA sun glass. I requested to the sales person that I needed the Sunglasses on December 22 for my Christmas/New Year holiday in Hawaii. I was told, it would be ready in December 21. On December 21, I received a call stating it was delayed. January 10, 2019, I received another call stating it was delayed again and will be in a week. I was offered a pair of lenses installed into my old frame for free, which was nice and appreciated. On January 22, February 7, 15 and 22, I received another update each week stating a date push out due to delay. Finally, on Wednesday March 6, I was informed the PRADA sunglasses arrive. Finally, Saturday March 9, 2019 3 months after I purchased the sunglasses, I came in to pick up it up. At this point, I was extremely annoyed and disappointed with the entire process. Once I saw the glasses, I was pleased with the result. I briefly tried it on and left. Soon after I left the store, I realized something feels off or weird with my eye. After a several tests on focusing on an object both near and far, using one eye at the time. I realized the clarity on one side is not the same on the other. I immediately called Tracy Optometry back to explain the situation and come back to the store. Once I got to the store, I explained the situation to the Sales person that the Near and Far vision on each side of the glasses seems off or miss aligned. My suspicion is that the By-Focal separation from Far, Middle and Near are not aligned with the left and right lenses. At the med and far range with closing one eye at the time, left would be 100% clear and right is blurry. She explained that the glasses were meant to be use with both eye open and not look through it with one eye open at the time. Which was absurd explanation to me because this is the reason we have a different grade prescription on each eye. So, that when you close one eye at the time, you should see the same. After going back and forth with the sales person, I knew this discussion was not going anywhere and her suggestion is to wear the glasses at the different angle to avoid the blurriness. Now, once I got home. I looked at the glasses and notice the separation. See pictures below. read more

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I've been going here almost three decades since Dr. Moline first diagnosed my condition (keratoconus). He makes me feel at ease by taking the time to explain things every visit and answer any questions. The staff here is also super friendly. All of that would be enough to recommend them, but I'm most impressed by their use of the latest technology. Each year they seem to upgrade and improve machines used for eye care diagnostics. As a techie, it is great to see this equipment applied during the annual checkup. Best of all, insurance (VSP) covers the cost for these advanced services. read more

I love love this group. My family has been going to them for about 25 years and we have always been welcomed by the wonderful staff. They are kind and wonderful. The doctors are very caring and knowledgeable . They listen to my family concerns every time we go in for our eye check ups. I would never go to anyone else,hopefully they will be in business for a very long time Mark and Gail Lawrence read more

I just want to give a big shoutout to my man Randy! He was very helpful and made my whole experience smooth. He was also a very funny dude. Highly recommended!!! read more

I went to here last week for my yearly eye examination. The place is always clean and the staff are some of the funniest and friendliest folks you could ever meet. Dr. M always takes his time and explains everything like procedures and options. One important note. Since I've been going there, I've never had to wait more than five minutes past my appointment time to be seen. Now that in itself says a lot about the place. read more

Tracy Optometry Group in Tracy is so organized. Every technician there is friendly and professional. They know their area. The Doctor always takes time to listen and overall I feel like a valued patient. Extra shout outs to Annie, Susan and Mary Beth who always go above and beyond. read more

5 Stars for Monica!! I came in to get my new glasses adjusted and she helped right away. She asked questions about where I like to wear them and felt them behind my ears to get them adjusted to my liking. Once adjusted, I asked what my options were if I was not 100% liking them.- (after getting them I realized they were too small for my face shape) She explained that I could pick out new ones (one time only) and have to pay a small restocking fee. I agreed to look, she started helping me and was very honest with if they looked good or not, which I appreciated and welcomed. I didn't have an appointment, and they were getting busy, so I asked if I could make an appointment for more time for her to help me. She had an appointment later that day. When I came back she greeted me and was very patient with me and helped me try on many different style frames. Overall, she provided a great experience and I did not feel pressured but felt like a friend was helping me find new glasses. Thanks, Monica for going above and beyond! read more