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Eaton Optometric

4.4 (132 reviews)
Closed Closed

By appointment only

Services - Eaton Optometric

Eye exams

Eye testing and diagnosis

Eyewear fitting

1 More Service

Retinal imaging

Eaton Optometric Photos

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Recommended Reviews - Eaton Optometric

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2 months ago

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Timothy N.

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12 days ago

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5 months ago

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11 months ago

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4 months ago

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Timothy N.

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3 months ago

Good eye doctor. The prescription was right on and an improvement over my previous glasses. Had a good experience overall.

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Timothy N.

Thanks for the nice review, Steven. We appreciate it!

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8 months ago

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Timothy N.

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11 months ago

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Timothy N.

Thanks for the review, Erin! We appreciate it and Jen is great!

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2 years ago

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1 year ago

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10 months ago

Everyone was very kind and helpful when we went. Got an appointment quickly for my daughter and were treated great

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Timothy N.

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2 years ago

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Timothy N.

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1 year ago

They always say no available appointments for the next 10 days!! I just asked for eye exam that should not take more than 10 minutes.

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Timothy N.

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11 months ago

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Timothy N.

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2 years ago

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2 years ago

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4 years ago

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Timothy N.

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3 years ago

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3 years ago

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3 years ago

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2 years ago

I love this place .... The staff is really nice and professional. Good brands and equipment

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Timothy N.

Thanks for the review, German. We appreciate it!

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3 years ago

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2 years ago

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3 years ago

They fixed the complaints that I had. The manager reached out to me and gave another opportunity for a visit. Went smooth.

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2 years ago

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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6 years ago

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2 years ago

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2 years ago

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3 years ago

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4 years ago

The service in general is very good, friendly and efficient, I love being assisted by Isa, she is great.

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Timothy N.

I agree. Isa is awesome! Thanks for the review Salvamex!

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3 years ago

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4 years ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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Ask the Community - Eaton Optometric

Can I bring in my own eyeglass frames and have prescription lenses put in them. Is that something your office is able to do?

Yes, if they are in good condition, we can do that. Best to bring them in and have our opticians assess and confirm that it can be done.… Read more

Do you accept HealthNet?

Depends if it is an HMO. Probably best to call us so we can get details to know for sure. 209-835-1181

Do you accept VSP insurance?

Yes we do!

Do you accept EyeMed Insurance?

Yes, we do!

Don’t See Your Question? Ask Away!

Review Highlights - Eaton Optometric

Jennifer must have brought me countless frames to try on and helped me process through them.

Mentioned in 32 reviews

Read more highlights

You might also consider

Family Optometry of Tracy - Fantastic office. Becca helped us with glasses & she's amazing, friendly, & knowledgeable! Worked her magic ~  Thank you! 8.18.23

Family Optometry of Tracy

(39 reviews)

$$

I love Dr. Shelley, she's has the best bedside manner. She's precise, friendly, and knows a lot…read moreabout vision. If you have problems with your glasses, Beka is the person you want to help you. She is VERY knowledgeable, knows glasses inside and out. I had troubles with my glasses and she knew exactly with the problem was. I wasn't able to get them right until she helped us. She's very good at what she does and is very nice.

I came in for an updated eye prescription and clearly stated--within earshot of both the…read moreoptometrist and the assistant--that I wanted my sunglass lenses replaced with my new prescription. I even left my sunglasses with them during the replacement as reference to the type of lenses I already had. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. Dr. Shelley even said that she will give her the dollar she was missing. This raised concerns about attention to detail at the time, which unfortunately proved valid. When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses--even though the error was entirely on their end. This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused. I'm requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.

Vision Essentials by Kaiser Permanente

Vision Essentials by Kaiser Permanente

(39 reviews)

Terrible customer service at Vision Essentials on Naglee Rd, specifically from Rosalyn. I was told…read moreby her employee--after double checking--that I was eligible to receive my prescription glasses. My benefits showed active/green, and my Kaiser app confirms they are active. It has been over 24 months, so eligibility should not have been an issue. The moment I declined the warranty and sunglasses protection, Rosalyn's attitude completely changed. Instead of helping resolve the issue or explaining what the problem was, she repeatedly said "No, you can't" with zero explanation or effort to investigate--despite her coworker clearly seeing my benefits as active. It felt like customer service was shut off simply because I didn't agree to unnecessary add-ons. My time was wasted, and I left with no glasses and no answers. Completely unprofessional and unacceptable.

The checking in for appointment is decent and eye exams are quick and efficient…read more BUT the ophthalmology department where you get your fitting of new glasses and lens after your eye exams is terrible. Customer service could be a lot better. Over the years it has declined drastically, you could over hear the workers whole entire personal life dramas and conversations, you can't help but listen because they're so loud and it's a small area; make it for an uncomfortable office setting. And when you ask them anything they have attitude like you're bothering them. You have one job! Absolutely unacceptable and unprofessional to say the least. It's like they can't be bothered and they are just sitting there talking to one another like they are not at work?! Don't bother calling because they never answer their phones it's so hard to get ahold of anyone in that office. This particular facility has gone down the drain drastically. I think it is time to find a different place to go.

Eaton Optometric - optometrists - Updated May 2026

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