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    Cliff Upshaw OD

    3.6 (11 reviews)
    Open 10:30 am - 6:00 pm

    Services - Cliff Upshaw OD

    Eye exams

    Eye testing and diagnosis

    Retinal imaging

    Cliff Upshaw OD Photos

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    2 years ago

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    3 years ago

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    5 years ago

    Very professional. Great service always. About 10 years going with Dr. Upshaw and will continue going with him for my eye exams.

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    5 years ago

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    16 years ago

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    13 years ago

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    6 years ago

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    9 years ago

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    10 years ago

    Very nice man very knowledgeable. Took minutes for exam. Didn't wait long at all and he is located inside Costco. Thank you again.

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    People searched for Optometrists 413 times last month within 15 miles of this business.

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    Family Optometry of Tracy - Fantastic office. Becca helped us with glasses & she's amazing, friendly, & knowledgeable! Worked her magic ~  Thank you! 8.18.23

    Family Optometry of Tracy

    3.4(39 reviews)
    1.2 mi
    $$

    I love Dr. Shelley, she's has the best bedside manner. She's precise, friendly, and knows a lot…read moreabout vision. If you have problems with your glasses, Beka is the person you want to help you. She is VERY knowledgeable, knows glasses inside and out. I had troubles with my glasses and she knew exactly with the problem was. I wasn't able to get them right until she helped us. She's very good at what she does and is very nice.

    I came in for an updated eye prescription and clearly stated--within earshot of both the…read moreoptometrist and the assistant--that I wanted my sunglass lenses replaced with my new prescription. I even left my sunglasses with them during the replacement as reference to the type of lenses I already had. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. Dr. Shelley even said that she will give her the dollar she was missing. This raised concerns about attention to detail at the time, which unfortunately proved valid. When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses--even though the error was entirely on their end. This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused. I'm requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.

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    Family Optometry of Tracy - Wonderful staff & doctors at this office! We went to Dr. Siu for the first time this week. Hours as of August 2023.

    Wonderful staff & doctors at this office! We went to Dr. Siu for the first time this week. Hours as of August 2023.

    Family Optometry of Tracy - Modern Optical frames are the best deal! Better than Costco, Walmart, or online.

    Modern Optical frames are the best deal! Better than Costco, Walmart, or online.

    Family Optometry of Tracy

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    Vision Essentials by Kaiser Permanente

    Vision Essentials by Kaiser Permanente

    2.5(39 reviews)
    0.6 mi

    Terrible customer service at Vision Essentials on Naglee Rd, specifically from Rosalyn. I was told…read moreby her employee--after double checking--that I was eligible to receive my prescription glasses. My benefits showed active/green, and my Kaiser app confirms they are active. It has been over 24 months, so eligibility should not have been an issue. The moment I declined the warranty and sunglasses protection, Rosalyn's attitude completely changed. Instead of helping resolve the issue or explaining what the problem was, she repeatedly said "No, you can't" with zero explanation or effort to investigate--despite her coworker clearly seeing my benefits as active. It felt like customer service was shut off simply because I didn't agree to unnecessary add-ons. My time was wasted, and I left with no glasses and no answers. Completely unprofessional and unacceptable.

    The checking in for appointment is decent and eye exams are quick and efficient…read more BUT the ophthalmology department where you get your fitting of new glasses and lens after your eye exams is terrible. Customer service could be a lot better. Over the years it has declined drastically, you could over hear the workers whole entire personal life dramas and conversations, you can't help but listen because they're so loud and it's a small area; make it for an uncomfortable office setting. And when you ask them anything they have attitude like you're bothering them. You have one job! Absolutely unacceptable and unprofessional to say the least. It's like they can't be bothered and they are just sitting there talking to one another like they are not at work?! Don't bother calling because they never answer their phones it's so hard to get ahold of anyone in that office. This particular facility has gone down the drain drastically. I think it is time to find a different place to go.

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    Vision Essentials by Kaiser Permanente
    Vision Essentials by Kaiser Permanente - Receptionists/Check-In

    Receptionists/Check-In

    Vision Essentials by Kaiser Permanente - Current Optometrists as of 7/28/2022.

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    Current Optometrists as of 7/28/2022.

    Center For Sight

    Center For Sight

    1.4(40 reviews)
    2.3 mi

    The frustrations of businesses like these surprise me why they are still operational that do have…read moreprovide none, low quality, and little customer service. My advice to this business is to learn from Amazons customer service department. Calling this business for the first time, machine says to press 1 to schedule appointments. Waited 15 minutes, automated machine says something like "please leave a message because the front desk are helping other people" then the phone transfers the music in the waiting room to a machine that says "voicemail is full". The phone disconnected. This is probably a bad sign. I can't imagine being a patient with issues and dealing the issues of not being able to contact anyone on the other phone line. Perhaps this is a big red flag. I would just take caution with this location, be careful, and find a second and third opinion or business. Look into the differences between the doctors and the front desk services.

    I want to thank all the staff at the Center for Sight in Tracy. Sarahi, Marilyn, and Dr. Raubach…read morewere beyond professional! The office is very clean and organized. My sons appointment was very smooth and they guided my wife throughout the visit. Communication was key and they informed her of everything she needed to know. She was a little concerned when she saw the previous reviews, but I must say it was nothing like that and she was very happy with the experience! Thank you!

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    Center For Sight
    Center For Sight

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    Cliff Upshaw OD - optometrists - Updated May 2026

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