Went in for my son's contact lenses training and Aliyah was amazing!!! She took her time and made…read moresure my son was able to get his contacts in and out of his eyes no problem! Great service!! Thanks!!

I arrived 15 minutes early for my appointment, but still ended up waiting for more than 30 minutes…read more I understand that delays can happen, but what's the point of making an appointment if you're going to keep customers waiting this long? I expected better time management and respect for customers' time.

We had a very thorough eye exam with Dr. Ng. We appreciated the Optomap Retinal Exam rather than…read moredilation. They have an extensive selection of frames and Jen was super helpful in finding the right frames for us. She is the connoisseur of eyewear! Glad to have found a great optometry office near home.

I went in for an appointment today and noticed the check in lady sounded sick. Then there was a…read morepatient that kept coughing without a mask on. There was also another staff member that had a very horrible cough and no mask on. I made it a little early and wasn't seen at the time of my appointment. I used one of their pens to complete forms and they weren't disinfecting after every usage. Same for the clipboard. Being a medical eye doctor office you'd think sanitizing would be a must. I hate getting sick and as I waited there I decided to just leave and not be seen. It's a nice place but no sanitizing and sick people freaked me out. This made me wonder if they ever wipe down after every patient.

The doctors and staff and Delta Eye Medical Group in Tracy are wonderful. I had been experiencing…read morepainful redness in both eyes. I had went to the emergency room at my local hospital and they were not able to diagnose my condition. Delta Eye Medical Group was able to schedule me the same day and most importantly able to diagnose my condition. I was able to get treatment without surgery and with regular preventative over the counter eye ointments the symptoms are under control. Thank you Delta Eye Medical Group!

I was seen by On Tat Lee. Worst experience ever. Horrible…read morebedside manner. Tried making me feel stupid got question: rushed the appointment for my son and I. Not thorough at all. Mocked me because I was concerned about my blurry vision from dilation. I even expressed I couldn't see and was probably going to have to have my daughter pick me up because I couldn't drive in that condition and he didn't bother to help or investigate why my eyesight was so blurry/ he kept insisting it wasn't the dilation even though my sight was perfectly fine before that and now I couldn't see anything. Unbelievable. And than they ask me if I would Like to book my appointment for next year. Really? How about how was you experience. It was horrific! How does an eye doctor not even look his clients in the eyes when introducing himself before examining you. Never going back here! I can't stand doctors that act like robots.

I've been coming here for 3 years and haven't had any issues with this establishment…read more Straightforward, it's conveniently located, they have appointments, the receptionists and doctor are pleasant and helpful. It was easy enough to walk in and request an appointment- they can tell you right there if your insurance will help with payment or not. The day of appointment, you just fill out your intake form like any other place, and the wait time is not long. You can start looking for glasses/frames while you wait. The doctor is nice and she's thorough. After she's done, you can take time to look at frames again and then make your choice and payment. They offered me a copy of my prescription, I didn't even have to ask- which is nice in case I wanted to get frames somewhere else. They do have decent frames- but if you want more choices of frames or more choices for prices it's nice to take your prescription with you. I recommend.

Thanks for the new contacts!…read more I appreciate the help from Jackie and the exam with Dr. Lam was great as well. It was a fantastic experience

I love Dr. Shelley, she's has the best bedside manner. She's precise, friendly, and knows a lot…read moreabout vision. If you have problems with your glasses, Beka is the person you want to help you. She is VERY knowledgeable, knows glasses inside and out. I had troubles with my glasses and she knew exactly with the problem was. I wasn't able to get them right until she helped us. She's very good at what she does and is very nice.

I came in for an updated eye prescription and clearly stated--within earshot of both the…read moreoptometrist and the assistant--that I wanted my sunglass lenses replaced with my new prescription. I even left my sunglasses with them during the replacement as reference to the type of lenses I already had. During my visit, the assistant appeared visibly overwhelmed and distracted, even discussing an issue about being off by a dollar on an invoice in front of other patients. Dr. Shelley even said that she will give her the dollar she was missing. This raised concerns about attention to detail at the time, which unfortunately proved valid. When my order came back weeks later, the lenses were made as regular clear lenses instead of sunglasses, which was not what I requested. While the office did refund my out-of-pocket payment, they refused to reverse or void the insurance claim for the lenses--even though the error was entirely on their end. This is not just a simple mistake; it directly affects my annual insurance allowance and prevents me from using those benefits correctly elsewhere. I would expect a provider to take full accountability, including correcting any insurance billing errors they caused. I'm requesting that the office work with the insurance company to reverse or adjust the claim, or otherwise make this right by restoring the benefit that was used incorrectly. Until then, I cannot recommend this office based on my experience.

Superb assistance yesterday (and choices of Frames) at Stockton CA Kaiser Permanente Vision Center…read more I learned you don't have to be a Kaiser member to purchase eyeglasses at Kaiser Vision Centers! I met named Patricia who helps customers select/price and evaluate their options. She was top notch from start to end. I showed her photos of a lens style I liked brought with me, and we reviewed my frame size measurements and my new lens RX. She knew exactly where three frames of my size and lens style/shape were, among the vast array of frames inside dozens of large display cabinets. Kaiser carries SO many choices from extremely affordable to upscale designer. She suggested that I try two additional pairs to simply experiment with different lens shapes. Her input was helpful. I took photos of my four favorite pairs each in a selfie, and then a photo of the four frames lined up by numbers on a nifty template (large white table pad she had made in advance). This allows customers to match to corresponding "numbered" prices/notes she recorded on the Estimate Form with the photo-by-number. This helped me compare choices at home and decide which to purchase. Two hours later, I called the Vision Center, made an appt. for the end of the same day to see Patricia again and ordered my favorite pair! A great experience!

Do yourself a favor and chose Costco. I made a mistake and went to Kaiser on Grant Line thinking my…read moreappointment was there and they redirected me to the correct place on Naglee. I arrived 9 minutes after my scheduled appointment time of 11:10am. The woman at the check- in Kaur was completely rude and showed no customer service at all. She stated awe thats too bad we're going to have to reschedule you. 9 minutes is crazy work. I should have went anywhere else to begin with. My mistake. Sharing with others now.

Yesterday I had a eye appointment at 2:45 I waited until 3:20 and then asked how much longer it…read morewould be until I see the doctor. The front desk girl said it was going to be at least an hour wait as they were backed up. I find this very unprofessional. It would of been nice if they would of called me ahead of time to let me know that they were running behind and if I would like to wait or reschedule. The girl was very nice but I believe they need to be trained on how to handle such situations when the doctors are running late, so the paying patients do not have to waste their time!

Sarah is amazing! The nicest lady ive ever met in my life! She helped my mom fix her glasses…read morewithout charging us.

Sara at the front is always helpful, friendly, knowledgeable & always goes out of her way to help…read moreevery time we come in.

don't go to him he is terrible! No conversation! he showed…read moreno interest!! i felt very uncomfortable! I told the receptionist what I went through in the room with him i will never ever go back or recommend to my enemy!!!!!!

The frustrations of businesses like these surprise me why they are still operational that do have…read moreprovide none, low quality, and little customer service. My advice to this business is to learn from Amazons customer service department. Calling this business for the first time, machine says to press 1 to schedule appointments. Waited 15 minutes, automated machine says something like "please leave a message because the front desk are helping other people" then the phone transfers the music in the waiting room to a machine that says "voicemail is full". The phone disconnected. This is probably a bad sign. I can't imagine being a patient with issues and dealing the issues of not being able to contact anyone on the other phone line. Perhaps this is a big red flag. I would just take caution with this location, be careful, and find a second and third opinion or business. Look into the differences between the doctors and the front desk services.

I want to thank all the staff at the Center for Sight in Tracy. Sarahi, Marilyn, and Dr. Raubach…read morewere beyond professional! The office is very clean and organized. My sons appointment was very smooth and they guided my wife throughout the visit. Communication was key and they informed her of everything she needed to know. She was a little concerned when she saw the previous reviews, but I must say it was nothing like that and she was very happy with the experience! Thank you!