Sara at the front is always helpful, friendly, knowledgeable & always goes out of her way to help every time we come in.

don't go to him he is terrible! No conversation! he showed no interest!! i felt very uncomfortable! I told the receptionist what I went through in the room with him i will never ever go back or recommend to my enemy!!!!!! read more

RUN . The staff TERRIBLE, first woman to sit behind glass has a STANK Attitude . She seems like she would be cool but the moment you speak to her about something she feels offended and gets catty QUICK. Not to mention she was on her phone damn near the entire time . The other woman in the back are like substitute teachers... like come on when are the real workers getting back. NOBODY KNOWS wth they are doing and each are training each other. Then there's the doctor. He has ZERO personality and quite frankly he needs to retire like yesterday. Or matter of fact last year. The office neeeds a remodel if he's gonna continue practicing it's a joke in there . I am embarrassed to say I even went here read more

Their frames are more affordable. Even when I make my glasses here it is always $200 cheaper than my doctors office at eaton optometry. I usually get my frames and glasses here. read more

Very, very friendly staff from the minute you walk through the door! Dr. Oneil really took the time to address every concern about my eyes. It's easy to see that he and his staff genuinely care about their patients. He actually spends time to get to know you, which is so refreshing! Their selection of glasses is nice as well. They are happy to order anything they don't have in and turn around time is pretty fast. I actually ordered prescription sunglasses. Unfortunately the tint came in the wrong color. They called to let me know immediately and offered me to wear them for a while and see if I liked them or to have it corrected. I tried them for about a week, changed my mind, and brought them back without a problem. I got my new glasses with the correct lenses very quickly and they gave me the old lenses to keep in case I ever wanted to switch them out! :) Love this place! read more

I had an appointment for an eye exam. I was not told beforehand that they tape the mask to your face -over the bridge of your nose, across the bottom of your eyes and at the bottom of your chin. If I knew that I would've not gone. Anyways, I told her I had asthma and don't put it on my chin. She proceeded to do the test then went into the exam room. I was told to put a eye patch on for one test. When I put it on my right eye the tape was in the way and it wouldn't fit right and pulled the tape from underneath my eye, which hurt. I told her this is hurting me and started to pull it off. I did not realize that the tape they used was so sticky and strong that it pulled my skin under my eye and left a bruise ( she put 2 pieces of tape under my eye). Now it looks like I been punched. Everyone knows that the skin underneath your eye is very thin. Why they use that kind of tape is beyond me. I was told that they do the same thing to children and they scream and cry. The doctor comes in to do the routine exam and when he walked in he told me to move my legs so he can get through and not in a nice way. He then tells me if the lens in the machine fogs up that I need to put the tape back on or go home. I also seen in plain view when he was writing in my chart that the assistant put on a sticky note that I pulled the tape off my face and "refused" to put it back on. Didn't add that it ripped my skin off. The whole experience was humiliating and beyond bizarre. He also refused to do a dry eye test. Told me to come back at a later date knowing my insurance would not pay for another exam. He was very, very rude and disrespectful. He lacks bedside manner and does not care about his patients. The only one that is helpful and cares is the lady that helps you order your glasses. She's very caring and experienced. I WOULD NOT recommend this place to anyone!!!!!! read more

From the first time that I had contact with the office they have been more than helpful. Over the last several months when I have gone in everyone has been so helpful and have always had a smile when I go in. They have a good selection of frames at a reasonable price. The staff is very knowledgeable. I would highly recommend going here for your eye care. read more

Since diagnosed with closed angle glaucoma I've had many Doctors! Dr O'Neil is by far the best I've had! The staff was so kind and helpful I felt I had my own personal counselor! ( Thank You Sarah! ) read more

Very professional front office staff. The office is a bit older, but glasses are up to date. We have received excellent care from Dr. O'Neil. read more

Just to give you an example of people that don't know how to work with special needs kids as a matter of fact they just shouldn't take them in at all the doctor ripped a bag of crackers out of my son hands and told him to wash his hands because he doesn't want him to get germs on his equipment . I talked to many other people that had the same experience but unfortunately it was after the event the reason for one star on the review is for the receptionist she is the only one that seems to care about the patients. I can't urge you guys enough please don't go there especially with a child with special needs my son is home thinking that it is something that he did when his doctor is the Jerk read more

I must say that this is by far the best eyeglass place in town! The welcoming and friendly, knowledgeable staff helped me select new glasses without making me feel pressured.... as if I was buying a car! Dr. O'Neil took the time to explain and answer all of my questions. I had a great experience and will definitely return for my eyecare needs. Thank you! read more

only eye dr. in Tracy we have seen and like his practice, they allow payments too.