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Stanley Steemer

2.4 (16 reviews)
Open • Open 24 hours

Services - Stanley Steemer

Air duct cleaning

Carpet cleaning

Damage restoration

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This is after the "cleaning."

Throughout the years, I have used Stanley Steemer to clean my carpets. My last two previous cleanings. I had a technician that I was uncomfortable with being in my Home so I had requested that they not send that technician out in the future. when I had scheduled the cleaning after that, I had specifically reminded them not to send that specific technician out and to my unpleasant surprise they sent him anyways. Moving forward, my most recent cleaning of two bedrooms and one area rug. The bedrooms specifically were being cleaned to remove it pet odor with the guarantee that I would not smell the odor. The rug that I asked to be cleaned wasn't going to be an easy job because it is a very thick rug. When they were getting ready to leave, I had notice that half of the rug still looked extremely dirty with noticeable spots missed in the corner. So I had asked them to go over those areas before they have left. I was told that once the rug dried it wouldn't look as dirty I knew right away that that wasn't going to be the case because upon inspection it was very clear that there was a lot of dirt at the base . After having them come back a second time to redo the rug and the bedrooms, because the pet odor has not dissipated I was told that the rug was "as good as it going to get " As of today, 2 days after second cleaning my rug smells like mold and my bedroom carpets aren't cleaned to my satisfaction. I was extremely disappointed with the quality of the cleaning so I felt it was fair to get a refund. After speaking with "Jay" I didn't feel I could have a mature and professional conversation because of how argumentative and neurotic he came across. He was extremely rude making comments that quote "we've had problems with you before" he was referring to my request to not have a technician coming to my home that I was uncomfortable with. It is a very inappropriate and unprofessional to neglect the request of a customer's comfortability with a technician. I was overcharged and denied the promotion/coupon that was valid for the Eugene area .

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8 months ago

Kevin did an excellent job cleaning our carpets and upholstery. He was very professional and great at communicating throughout the process.

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2 years ago

Efficient and timely! Guys are always kind. Will hire again! Loved the end result. Hired them for outside furniture as well. Well done.

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3 years ago

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Darryl F.

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3 years ago

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Darryl F.

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2 years ago

Cancelled with no notice - had to reschedule work day off because of their no-notice cancellation. Unreliable. DO NOT USE.

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Nina T.

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5 years ago

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Darryl F.

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5 years ago

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Darryl F.

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4 years ago

This is the second time I hire them to clean my living room area. I'm so happy with the service, they always seem to do a great job!

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8 years ago

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Darryl F.

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4 years ago

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8 years ago

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4 years ago

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7 years ago

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6 years ago

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8 years ago

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8 years ago

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Robinson Restoration

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We had significant water damage from a washing machine problem…read more I called Robinson Restoration on Sunday and shortly after Kyle arrived. He introduced himself as our project manager. From that moment on, Kyle managed a team that came to demo the wet floor and walls. They also set up a system of fans and dehumidifiers under the house and in the laundry area. They saved my kitchen floor and walls that backed up to my laundry area in the garage. After a few days the area is dry and ready for reconstruction. I want to give a shout out to my team. Kyle, Dominique, Ryan, Michael, Konrad & Jacob, Thank you for being quick, effective and polite. The work was done thoughtfully which saved us from a much larger problem. Save yourself some money and worry, we recommend calling Robinson Restoration for emergency water damage. Thank you again, Dr William and Arly Knight Eugene

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Willamette Valley Restoration - After house fire

Willamette Valley Restoration

(13 reviews)

May of 2018 we had a flood due in our utility room due to a water heater leak. WVR came in and…read moreseemed to know exactly what they were doing. They had the room in plastic, dryers, and brought in the people to do the work to put the room back together which included replacing dry wall, flooring, cabinets, etc. For weeks the work did not begin and and repeated attempts to contact them resulted in, 'Mike's not in, he'll call you back'. Calls were consistently unreturned. In one successful contact with Mike, who was the project manager, he told us that the flooring had not come in and that's why they hadn't started the job. We called the flooring company and they said that he had not ordered it. From the time that work did begin, it was a nightmare.Mike provided no plans to us or his workers, he mismeasured so that the work they began was not possible to complete (this was caught by a worker who, within a day was let go for some reason- he was a skilled worker) He and another man had to come over and restructure the plan. The workers did good work at first, but Mike was never available and so the work would get held up. When they installed the water heater they did not fill the tank before starting it up so it burned out the element. The work was not completed until Nove 5th, no plans or itemized list was ever provided. We had to get the itemized list of work from the insurance adjustor. The bill was paid by insurance and extra work contracted for the job was paid by us in full. Just last month, we discovered a leak again. Our water heater closet was swollen shut and the replaced drywall work inside the house adjacent to the closet was cracked (18", 7" long, 1/4" wide), in the seams. WVR claimed that the cracks were the result of "the house settling" and they claimed no responsibility for their workers' installation of the water heater. When we contacted our insurance company as when we could expect the work to begin (WVR would not return our calls), our insurance adjuster reported that Mike had told him, "Why should I do the work when they still haven't paid me?" This, of course, was a shock, and threatened our reputation and credibility with our insurance company. Mike had claimed WVR they had widened our doors and completed other work for which they were not paid. This is patently false- no such work was ever done. WVR front office confirms that all bills to us have been paid in full. Mike slandered us to our insurance company. I do not know what struggles WVR are having as a company or if this is just their business model, but we still have black mold in our house and are trying to get a resolution for the condition Willamette Valley Restoration has left our home. We can't get back the time, stress and frustration of having dealt with such an unprofessional, shoddy company over the past 10 months.

I have used WVR two times for repairs and they have been amazing both times. The first was when my…read morebusiness flooded (a toilet ran for 2 weeks while we were out of the office, destroying all of the flooring and flooding the basement with all my important documents.) I called WVR immediately and they were able to send out someone right away. They coordinated with my insurance so I didn't have to think about any of it. They had great people who redid our original soft wood fir floors and restored them to like new. And, most importantly, they had the right equipment to dry out my documents so they were still usable. Out of 30 boxes worth of papers, only 1 and a half were not back to "usable" condition. The second time I used them, I had a leaky pipe around my shower that I didn't know was leaking inside the wall until I noticed a huge wet area on the ceiling in our dining room below. Again, they came over immediately and got started. With the sensors they had, they were able to tell where the water started and stopped in the ceiling and only cut out what they needed to. For about a week, it looked like the movie ET in our house with plastic wrap everywhere to cordon off the parts where they were working! We were still able to use all the other areas and they did not interfere with our daily lives. When they restored the ceiling, they matched our heavy plaster "design" in the ceiling to the point that you cannot tell what is old and what is new. I've been impressed both times we've used them. Easy to work with, fast and efficient, and all the special equipment to get the job done.

New Dimension Hardwood Floors - Guest room new hardwood and baseboards

New Dimension Hardwood Floors

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My partner and I just purchased our first home and wanted to replace the carpet with hardwood. We…read morehad Kurt and Julie come out to take measurements and get us an estimate and they were great! They were very friendly, worked quickly, and explained everything to us. We got an estimate a few days later and agreed to have New Dimension do the work. We approved the contract and paid the deposit and they ordered the wood. We ordered Brazilian cherry solid hardwood that we wanted finished in place. We wanted it to match the existing wood that part of the house had and they got it pretty close! They started work on October 8th and were completely done with the floors the 20th. We ended up having them replace the baseboards too because we wanted something that looked nicer, so we got another estimate for that and they got to work. Brandon was the main guy doing our floors. He was very nice and honest and communicated with me regularly to let me know how everything was progressing. We got the existing floors refinished at his recommendation and they look amazing, so much better than when we bought the house! There was a small issue with the first round of sealing the existing floors and Brandon let me know immediately and fixed it for us, which did push our move-in date a few days but ultimately wasn't a problem. He also gave us a recommendation for which product to use to keep our floors clean and in good condition which I'm thankful for. Mitch took care of our baseboards and was super nice. He worked on his own and was very efficient, fixing things as he found them and asking me questions when needed. We were living in the house by the time he got started but we just stayed out of his way and made sure he had what he needed. He was very friendly and helpful and we loved having him around. Overall we had a fantastic experience with New Dimension. Julie was super nice and called me to update me regularly, and their employees were all great. They're coming back in January to replace the carpet with wood on our stairs and we are looking forward to it. We highly recommend going with New Dimension if you are looking for a flooring or baseboard upgrade!

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Stanley Steemer - carpet_cleaning - Updated May 2026

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