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    Zerorez Willamette Valley

    3.1 (54 reviews)
    Closed 8:00 am - 5:00 pm

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    Services - Zerorez Willamette Valley

    Air duct cleaning

    Carpet cleaning

    Commercial deep cleaning

    4 More Services

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    Rug cleaning

    Upholstery cleaning

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    The final "clean tiles"
    Katie G.

    Summary: It's been over a month since I last heard from Zerorez. The last communication was a promise that they would come and fix their job that wasn't done properly, instead of giving a refund as I initially requested. Either the product doesn't work, or they didn't do the job properly. Full story: Kyle was really prompt and he and Adam were very nice and respectful in our home. He was very confident in the product's ability to clean our 3 year old carpet, as well as the white markings in our shower. We ended up paying a lot more than we expected - the website said that tile was $1/sq ft, but he said that shower tile (not listed on the website) was actually $1.50. His confidence though and the ease of having these extra things cleaned were exciting to us and we really felt great about the total cost, knowing that the carpet and bathroom would be so clean and safe for our crawling baby.  Kyle told us that we shouldn't walk on the carpet after it was cleaned, so we weren't able to inspect the job before paying $400+ (almost twice the initial quote). Within a few hours though, I needed to go into my daughter's room and get something, so with plastic bags on my feet I carefully went up and immediately noticed the spot I had specifically pointed out to Kyle during our pre-job walk through. It was a 3 day old urine stain that needed some scrubbing, and I was confident would be cleaned up with ease, but after the job it was still very visible and very odorous. I didn't think I would need to do much of an inspection - that the job would have been done right from the beginning, but when I saw that very obvious spot still left, it made me wonder what other areas were missed. I've found many. In my shower there had been a dirty spot that had been needing to be wiped down with a cloth, but I had left it for Zerorez. It was completely missed, and came off easily with a paper towel. Though Kyle claimed to be "certified in tile", he was incorrect about the issues he had claimed (that there was no grout problem, only soap scum that needed zerorez cleaning). The shower looks just as it did before they came. The stairs look brighter than before, but otherwise the rest of the house is no different.  To be honest, I'm super disappointed with the experience. It feels like a lot of effort moving furniture and re arranging nap schedules, not to mention a lot of money, for basically nothing. I ended up cleaning that urine stain myself in about 10 minutes. I had heard such good things about ZeroRez, but I am thinking either the product doesn't work, or the job wasn't done properly.  I texted, called, and then finally emailed asking for help. Kyle took days to get back to us, and then promised he'd come fix the job. We reached out a few days later about him coming- no response or communication to that or anything ever again (it's been a month now). I feel like Kyle is just thinking that if he ignores us that he can get away with treating customers this way, which is a shame.

    Cancelled on me minutes before the appointment. A tech had hurt his back on the call prior. Understandable, but they said they could only reschedule someone two weeks later, keep in mind I had already moved all of my heavy furniture by myself (single parent) and had to call a neighbor to move the real heavy stuff. Can't find anyone else who can come out today so I'm going to get a rental and do it myself since I really have no choice. Very frustrated and highly dissatisfied. I'm ok waiting a day or two as things like this happen, but two weeks? I asked the customer service person twice if there was any sooner appointment and explained my situation but she could not assist me. It's not her fault, sure she's just the messenger but come on guys, you leave people hanging like this and word will get around to avoid your services.

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    3 months ago

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    4 years ago

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    7 years ago

    Zerorez is great because they are environmentally friendly, using no harsh chemicals, our carpets came out perfect with no stains.

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    Spokane C.

    Thank you very much Hollie for sharing. We appreciate you.

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    4 years ago

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    7 years ago

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    7 years ago

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    Spokane C.

    Thank you for sharing Kelly. We appreciate it.

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    4 years ago

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    8 years ago

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    9 years ago

    Great price for the service! Ill definitely use them again! They even came out to Sweet Home to clean our carpets!

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    Spokane C.

    We appreciate your feedback, thank you Matt.

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    6 years ago

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    8 years ago

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    9 years ago

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    6 years ago

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    Spokane C.

    Thank you for your feedback Jennifer! We really appreciate it.

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    9 years ago

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    8 years ago

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    7 years ago

    Fast, efficient and no residue. No funky wet carpet smell either. Will definitely use them again.

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    Page 1 of 2

    Ask the Community - Zerorez Willamette Valley

    Review Highlights - Zerorez Willamette Valley

    Will explained everything thoroughly and even showed me the progress and how much hair was hidden under the surface!

    Mentioned in 5 reviews

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    Zerorez Willamette Valley - carpet_cleaning - Updated May 2026

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