Technician (William) did an excellent job, was profession and very polite; the disclosure of specialized services compared to standard services by a scheduling team member was weak; yet the manager for the local team in my area (franchised) made everything right. I would just recommend that potential customers ask detailed questions related to services that they are purchasing. I.e., what is included (what do I get exactly) for the costs of the service I am scheduling, what else would you recommend I consider of the services you offer (if any)? Will what you recommend achieve the desired outcome after all services are complete? What are the guarantees of satisfaction for your services and is that in writing? Is there a local number to contact with any concerns about the services received, just in case. I have no doubt that they will be forthcoming with all the above - if it is asked, it just needs to be asked unfortunately. read more

I'm leaving this review in real time. We had a messy potty training incident. I called at 1:30 pm and it's 3 pm and they're done. They had a sale and were able to get us a deal so we had all three carpeted rooms in our house cleaned. We've used them in the past for less urgent issues as well and they always take good care of us. read more

Poor customer service. Late arrival. Stains still visible in living room. The "special" price was not there. Almost 280.00 by the time they tacked on all the extras, and no 20% off the additional costs' as advertised. I would not recommend them, go with Stanley Steemer. I waited a day before I made this evaluation. I admit I was not happy yesterday, but after a day to calm down, I stand by my evaluation. Use anyone else but them!! read more

To accommodate the 5-hour window that they gave me, I had to skip my morning class in the case they showed up. They did not. They called me give me at 11:00AM saying that they had to go up to Salem that morning and wouldn't arrive until later. I let the office know I missed my morning class, that I would have appreciated a heads up earlier, and because they would have been happy to penalize me had I try to reschedule, I asked to work something out. After they provided no explanation ("I understand, but we're complying with the policy,") I asked to speak to someone else. They left me on hold for 20 minutes before I hung up. When I tried to call back, they didn't answer. read more

The quality of their service and the quality of their work is terrible. They offered a $10 credit when they didn't show up for their scheduled appointment yesterday. Apparently, my time yesterday was only worth $10. They also have this bait and switch thing going on where you're quoted a price but that isn't for the "better" cleaning with the brushes. If you want the "better" cleaning with the brushes, you need to fork over an additional $100.00. I was charged today $157 for about one hour's worth of work and carpets that are now wet but not much cleaner because I didn't pay for the "better" cleaning. In addition, the person who came to clean my carpets today smelled terrible. Personal cleanliness when you're in the service industry (especially service involving cleaning) is important read more

Summary: It's been over a month since I last heard from Zerorez. The last communication was a promise that they would come and fix their job that wasn't done properly, instead of giving a refund as I initially requested. Either the product doesn't work, or they didn't do the job properly. Full story: Kyle was really prompt and he and Adam were very nice and respectful in our home. He was very confident in the product's ability to clean our 3 year old carpet, as well as the white markings in our shower. We ended up paying a lot more than we expected - the website said that tile was $1/sq ft, but he said that shower tile (not listed on the website) was actually $1.50. His confidence though and the ease of having these extra things cleaned were exciting to us and we really felt great about the total cost, knowing that the carpet and bathroom would be so clean and safe for our crawling baby.  Kyle told us that we shouldn't walk on the carpet after it was cleaned, so we weren't able to inspect the job before paying $400+ (almost twice the initial quote). Within a few hours though, I needed to go into my daughter's room and get something, so with plastic bags on my feet I carefully went up and immediately noticed the spot I had specifically pointed out to Kyle during our pre-job walk through. It was a 3 day old urine stain that needed some scrubbing, and I was confident would be cleaned up with ease, but after the job it was still very visible and very odorous. I didn't think I would need to do much of an inspection - that the job would have been done right from the beginning, but when I saw that very obvious spot still left, it made me wonder what other areas were missed. I've found many. In my shower there had been a dirty spot that had been needing to be wiped down with a cloth, but I had left it for Zerorez. It was completely missed, and came off easily with a paper towel. Though Kyle claimed to be "certified in tile", he was incorrect about the issues he had claimed (that there was no grout problem, only soap scum that needed zerorez cleaning). The shower looks just as it did before they came. The stairs look brighter than before, but otherwise the rest of the house is no different.  To be honest, I'm super disappointed with the experience. It feels like a lot of effort moving furniture and re arranging nap schedules, not to mention a lot of money, for basically nothing. I ended up cleaning that urine stain myself in about 10 minutes. I had heard such good things about ZeroRez, but I am thinking either the product doesn't work, or the job wasn't done properly.  I texted, called, and then finally emailed asking for help. Kyle took days to get back to us, and then promised he'd come fix the job. We reached out a few days later about him coming- no response or communication to that or anything ever again (it's been a month now). I feel like Kyle is just thinking that if he ignores us that he can get away with treating customers this way, which is a shame. read more

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I have light colored carpets and get them cleaned 2x per year. I rotate from Stanley, Zero ReZ, and Rainbow. My recent cleaning was done by Zerorez and It was very unsatisfactory. I have light colored carpets and the stains were very minimal. There were two coffee stains, and a couple little pee stains from a puppy. Very minimal and I thought for sure a professional carpet cleaner would be able to lift the stains. I paid an extra $150 for some pet enzyme spray that did absolutely nothing. When I took a look at the carpet cleaning after it was done, there was no change in the look of the carpets. None of the stains were lifted either. It was a waster of money and despite having good experiences with them in the past I will not be using them again. read more

Had carpets and rugs cleaned today and I would like to give an excellent report of a job extremely well done and a very friendly competent technician. Service was par excellent and a very tidy job in a timely manner. Well done. You have a happy customer and I will not hesitate to recommend Zerorez to friends and neighbors. read more

I would NEVER, NEVER recommend this company!!!! They damaged my new bedroom set with their machine, I have tried for 2 weeks for them to resolve this issue, or even call me...NO call backs...no one from management has even bothered to contact me. I am looking at taking legal action, I will continue to let people know the kind of customer service they offer....which is NONE! I will continue to post on social media about this company, and if I can help one person from doing business with this company I will feel like I saved them the stress and dollars of bad service. I wished I would have read the reviews! This company is awful and their work is NOT I repeat NOT worth the money! DV read more

Made an appointment weeks out, called and confirmed ahead of time. No one called, no one showed. Tried calling, no one answered. Got a call the next day, had no clue why. No compensation aside from oh we can book you again... in two weeks. Hard pass, terrible customer service. read more

I called to get a quote for cleaning my 650 square foot apartment, including the carpet, linoleum, and some pet stains. They quoted me $340, which seemed way too high. So, I looked online for a more affordable service and found an ad on Google offering 3 rooms for $109 from this company. I was frustrated and wondered why they didn't offer me that deal. When I called them back, they tried to justify the high cost by saying it was due to the 120 square feet of linoleum. Be careful sounds to me like it is the old bait and switch. read more

Bait and Switch. dispatcher and technician bait n switched me on pricing and stuck to it despite me saying id cancel the extra services id scheduled (and did cancel). was a 4 hour arrival window which seems rather unorganized to me. They also were not able to remove a stain after two normal cleanings and a spot treatment, while a rug dr from the store was able to get it right out for a fraction of the cost. read more

Do not recommend this company at all, claims they can remove pet odors out of the carpet, cost more for the process they claim works, don't waste your time or money, they have not returned my message regarding this issue. read more

Cancelled on me minutes before the appointment. A tech had hurt his back on the call prior. Understandable, but they said they could only reschedule someone two weeks later, keep in mind I had already moved all of my heavy furniture by myself (single parent) and had to call a neighbor to move the real heavy stuff. Can't find anyone else who can come out today so I'm going to get a rental and do it myself since I really have no choice. Very frustrated and highly dissatisfied. I'm ok waiting a day or two as things like this happen, but two weeks? I asked the customer service person twice if there was any sooner appointment and explained my situation but she could not assist me. It's not her fault, sure she's just the messenger but come on guys, you leave people hanging like this and word will get around to avoid your services. read more

Zerorez Willamette Valley - Carpet Cleaning Near Me

I would NOT recommend these ppl. Made an appt. Waited 2 weeks for the date. On the day they were to come, they called me and said they were short-handed that day and would be arriving at 5 p.m. instead of earlier in the afternoon. I said that's too late, would it be helpful to reschedule so your load would be lighter that day? The woman said "Yes" and sounded very pleased I was willing to help out in this way. 5 minutes later she called me back and said no the need to come today because this is the "last day we are coming to Salem"???? They tried to entice me with a 10% discount. I said 5 p.m. doesn't really work for us. After looking at their reviews - changing appt times, leaving carpets wet and such - I guess I dodged a bullet? Ugh. read more

Just moved to Oregon and the landlords didn't clean the carpet upstairs. We decided to use this company because they don't use harsh cleaners or detergents. They also had a great special running. Will showed up on time, communication prior with Sean was great! Will explained everything thoroughly and even showed me the progress and how much hair was hidden under the surface! I decided to go with the protective treatment that offers a stain guarantee! I expected the dry time to be longer but with the windows open and 2 fans running the stairs and master bedroom dried in 2 hours! I was shocked. It got rid of the musty smell that was lingering. I couldn't be more satisfied. Thank you Will! read more

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This carpet cleaning service was great! They were very informative and called before arriving. Did a great job and would definitely use them again. Thanks!! read more

Nate did a SUPER job. The only CON is the 6 hour time frame you have to keep open. Carpets were spotless and trouble areas pointed out. Our carpets look 100% better and we would use them again without hesitation. BTW, no "Crunchy" noise or feeling when they are done. read more

Disaster the carpet was dirty after they left chunks of food and plastics were on the carpet that I vacuumed before they came. Did call several times but no response their customer service is awful do not use them read more

Zerorez (salem/keizer area) did some carpet cleaning for us and the job was totally unacceptable!!!!! They were not able to correct the problems so we hired another local company and they did come and re-clean the mess that Zerorez left us with. Zerorez would not answer their calls from us and were not at all dependable!!! Don't waste your money with them like we did ---- Gary Whelchel - Keizer, Oregon read more

Terrible customer service. After seeing our three-story story house provider refused to provide services that were scheduled and left. Called the company directly and they refused to provide the services as well offering very poor customer service read more

The tech that cleaned my carpet, Barry, was very professional, informative and nice. I had dog urine spots, but they are much better after their treatment, and the house smells so fresh! read more

We wanted this to be a great review. They cleaned my grandfathers house 4 weeks ago. They cleaned 2 rooms and told us it won't cost too much. They did a great job and it looks nice. The huge problem is THEY CHARGED HIM OVER $700! He is a 80 years old and there is no way he can afford that price. A few years ago it was cleaned for $200. He just cried when he told me that he got scammed by Zerorez. After a dozen calls to the company, we keep getting told "someone in charge" will call back...still waiting. I hope they want to fix this, scamming seniors is ugly business. read more

Zerorez is the best! The staff are friendly and do a fantastic job. The quality of the product is exceptional. Most carpet cleaning services leave the cleaner carpet covered in soap which makes it feel sticky even after it dries. Zerorez leaves it feeling better than new. Don't let the sticky carpet cleaners fool you, it causes dirt to stick so you have to call them back sooner. Zerorez is the only service that ACTUALLY CLEANS the carpet. read more

I am so impressed with the quality and service of this company. The carpets really needed help after a Christmas full of company and dogs. Kyle did it again, leaving our 13 year old carpet looking new again. Thought that would be impossible but Zerorez pulled out another miracle. read more

Zerorez is great because they are environmentally friendly, using no harsh chemicals, our carpets came out perfect with no stains.

Customer service and results have declined significantly since the last time I used this company. My carpet was still dirty in the high traffic areas as soon as it dried. After multiple calls and sharing photos the owner came out to clean it again, again it looked fine until it dried. After more calls and delays, I finally got a call back and had him tell me the carpet must be damaged (only in the areas that they didn't get clean) with no evidence to support that that theory. I've had not return call or text since the last time I made contact to resolve this issue 10 days ago. I spent over $400 to get my carpets cleaned in a small house and will have to hire another company to finish the job. Despite the owners comments about his company standing behind their work, they clearly don't anymore. read more

I will say, these guys always impress me! Their carpet expertise is top notch! I will always recommend them to everyone! On a long work day like today, they always do their best job, and have amazing attitudes! Gotta love Will! read more

While my floors were too far gone to effectively be cleaned within a reasonable budget I absolutely love and respect Zerorez for their honesty and integrity! They came in and evaluated my carpets and gave me an honest estimate on what it would cost to clean them and ultimately we decided it would be cheaper to replace the carpets. In a day when integrity is hard to find ZeroRez far surpassed my expectations! read more

First I want to explain that my carpet is only 2yrs old. It is high end Mohawk Smart Strand (Horizon collection, Sheer Ecstasy) so if you want to look that up you will see what the cost of my carpeting is & the amazing warrantees of this type of carpet. The padding is also the highest end padding. I have had pet stains on the carpet before when my cats decided to use my Christmas tree as a litter box for over a month & when my kids would sneak the animals into their rooms. With some work I was able to get that urine out completely & it is not at all visible under black light. I called zerores because over the summer for about a month I had a "friend" watching my house & not only did they track in amazing amounts of dirt but they also allowed my animals to just go crazy allllll over my carpet downstairs (which consists of my living room, a short hallway, a front foyer room, one bedroom with a large closet & a small office room = 5 rooms tops). I called Zerorez when they were having a $33 per room "sale" (that should be $165 or $198 if they counted the closet as a room) plus I had them clean my couch, 8 dining room chairs & a rocking chair (over $300 for all that). After All was said & done they charged me (now hold onto your seats!!!) A little over One THOUSAND Six HUNDRED Dollars! Yes you read that right...for 5, maybe 6 rooms and some chairs & a couch I was charged $1600! I was told they used "special extraction methods" and "topical" blah blah blahs.... which would've hurt my pocketbook but been ok IF they had gotten the stains out & did what was promised & IF they had spent more than 3-4hrs on it (yes that means I was charged $400-$533 per hour & I didn't even get a happy ending) The chairs were done okay, I could still see several spots on many of them, the couch still had a couple spots & even two crusty spots and the rocking chair looked ok (also still had some spots). While it was still wet he went around to show me that the stains were "less noticeable" under black light. I just happen to have a very good black light flashlight so after it was dry (which took two days) not only could I still see the dirt on the high traffic areas in regular light as well as a few stains but then I went around with my flashlight & I was LIVID!!! In many areas it looked as if the carpet wasn't even touched!!! ALL THE STAINS WERE STILL THERE!!! I of course called the company back & they sent the same guy back out a week later (and of course he showed up 3 hours later than I was promised) He tried to "explain" that the carpet was stained with the urine and it would still show up under black light no matter what he did & when I told him about past stains I had removed myself that no longer show up, he had nothing to say about that. He also said "urine is not as bad as bleach but close to it" when I explained that my carpet can not be stained with even bleach he again had nothing to say & just continued to give the same excuses as to why I can still see dirt & stains after spending over $1,600. He kept saying "I can't smell anything so that means it worked & I was able to extract all the urine". Even after I pointed out visible stains in broad daylight, he kept making the same excuses over and over as if repeating the BS was going to somehow make it believable. He then said he would go over all the carpet again & clean the spots on my couch & we had to move ALL my furniture All over again & this time he spent a little under 2hours "re cleaning" the carpet. (So now that's a little over $260 per hour if I'm being generous). Right after he left I went around with my black light & what do you know...he didn't touch the spots on the couch and all the carpet is still stained, still not cleaned properly & I am still livid! I have now wasted TWO days & tons of money on this BS company! **update** They came back out TWICE and still there were glowing spots under black lights. And after a while the same spots were just back without needing a backlight. I was tired of dealing with them so I will just never hire them Again & would never recommend them to anyone! read more

Great price for the service! Ill definitely use them again! They even came out to Sweet Home to clean our carpets!

I had the local Eugene area Zerorez franchise clean carpets on a home I was moving from and they were a bit late arriving for the appointment, ok understand delays. I was surprised by how quickly the tech " finished" the job. The bedrooms and living area needed minimal cleaning however the stairs needed more attention. When the next day my landlady made comments as to stairs not being clean ( and the fact tech spent little time on them ) I did understand her concerns. She called them to inquire and was told tech was new and would send someone out to address. Well they no showed nor called 1st day. We called again today and we're told manager would call today and address, again ignored with no call back. I personally would never use this company again primarily because of lack of customer service and not calling back as stated. Waste of money and terrible customer service. I will consider disputing credit card charge. read more

With a new crawling baby my wife and I decided to call Zerorez. On the phone we were quoted a little over $200 for three rooms, our living room, and to do some spot treatments for a couple animal accidents. When the rep came, who was awesome, he started offering me several upgrades to deodorize and disinfect the carpet in each room. This was confusing because every company I have used in the past has considered disinfecting and deodorizing cleaning the carpet. After the price nearly doubled, adding disinfecting and deodorizing just the room where the dog accidents occurred in, we have a visually clean carpet but our entire house smells like two years of dog living it it. It would have costed an additional $200 for actually cleaning my carpet. That would have been nearly three times the quoted price. Unless your willing to pay three times the cost for the no residue, you should just use a traditional carpet cleaning company. Again, the service rep was great but to me the companies practices are deceptive. read more

The do a very good job however, the 6 hour window, in my mind is unacceptable. It took the whole day for them to arrive. When I made the appointment in July the web site made no mention of a 6 hour window for them to show up. I will not use them again and waste a whole day waiting. read more

They told me they needed 2 more customers in my area. They are 40 miles away. I offered them $300 for two rooms and hallway. Still would not come. Used emerald chem dry. Glad I did. read more

The technician was on time, and professional. He took care to put corner guards on the door jambs & furniture the carpets looked good & dried quickly I will definitely recommend Zerorez to friends & family read more

Excellent service!! Very please with the prompt appointment, called one day, they came two days later. Representatives on the phone were polite and professional. Technician at the home was also very professional; explained the costs, procedures and we did a walk through before he was done to make sure everything was up to satisfaction. Our carpets are older with some high traffic areas...they now look brand new!! We were very pleased about the price (especially with the current discount), service was exceptional, and the process took less than two hours for 5 rooms. Have recommended their service to relatives. Will definitely use Zerorez again. Thank you read more

We really like the technician, Barry. He was very nice and efficient. The carpets really looked great when he was done. I was very impressed with the stains he was able to get out! I would highly recommend this company. read more

Zerorez Eugene (Tyler Hamberg) completed our carpet cleaning needs in a highly professional manner. He used special treatments to help with heavy pet stains and all rooms turned out looking vey nice. Dry time was fairly quick and the house smells fresh.. Highly recommended!!!!! read more

Fast, efficient and no residue. No funky wet carpet smell either. Will definitely use them again.