Went in for an appointment today. I had called yesterday and the automated announcement suggested…read moreto make an appointment to minimize wait times. Online appointment on their website was easy. Pretty efficient process as they sent text reminders with the address and also a reminder to check in by clicking on the link from the text. Once I was in the waiting area, a male staff member came out to let everyone know to pay attention to the screen to make sure our names show up and how many people are on the wait list. He explained that the ones who made appointments are given priority. He also asked for everyone's patience as there were 23 people waiting with 5 phlebotomists. I really appreciate that he set the right expectations. I was assigned to Kim and she was amazing! Really nice, friendly, helped make me feel at ease and best of all, it didn't hurt when she poked my skin with the needle. Thank you!!! I was in and out of there in 20 mins.

I decided to try this place over the other local spot because it had long wait times, even with an…read moreappointment and parking is brutal. Got here not only is there tons of parking and it's free. They got me in within five minutes of my appointment time. Rodrigo was my phlebotomist and he did the best blood draw I've ever had done. He also caught on my next labs that the test I'm having done needs to be done 7-9am, that was great because I already booked my appointment for 10 and had time to change it. Great catch on his part! Highly recommend this lab.

Today was my 2nd time coming to this location because they closed the one in Orange that was closer…read moreto me. I'm also still working at home so not going to my other usual spot in Newport Beach next to my office. Both times I've been in and out quickly but did have an appointment for each. What I really like about this location is the staff, they are super friendly and professional. Today I had a newer person drawing my blood while the other did the paperwork etc. while also helping the new person out. Both had great personalities and chatted with me the whole time. I'm not afraid of needles and get tests a few times a year but for someone who is nervous the demeanor of the phlebotomists here would help calm them for sure. I wish I wrote down their names because they both deserve kudos for being genuinely kind individuals. Even when I go back to my office soon I'll be coming to this location for my blood labs.

This was one of the most frustrating experiences of my life. I show up and get checked in. No…read moreissues so far. I wait for about 2 hours from check in as a walk in since the nearest appointment wasn't for a week out and this is a required drug screen for my employer. After my wait I get called up and told "we've done too many tests today so you'll have to come back on Monday". Keep in mind this was at around 2pm I was turned away but they state that they accept walking until 3pm. Absolutely ridiculous and who would have know that the lab can't run many lab tests or hit a "quota" for the day. As I was waiting, in case someone doesn't show up, I saw another gentleman be turned away for the 2nd day in a row due to the same "quota" being met. Highly do not recommend it's an absolute mess and waste of time.

If I could give it 10 stars it would not be enough! I am such a difficult draw and I trust Ruth not…read moreto hurt me to get all the Doctor's orders correctly and on time. They are wonderful

On March 24, 2023 I was in this lab for blood tests. The procedure was not performed. I was…read moreattended by the employee Susan who had already debited 70 dollars on my debit card. As the exam was not done; she had to refund the card. She didn't know how to use the machine; she had to ask for help. After apparently getting it, she told me that in a few days the return would be done. This refund has not been made as of today, July 28th. I've been to the lab several times and it's always the same story. Hang on! Then they said it was a problem with my bank. I went to my bank and there is no problem with my bank. This never happened. The lab error. 3 months without refunding my money. Absurd!!! Return my money!!!

Takes hours for they to help you, specially if you do not have an appointment.. They are very very…read moreslow . They said because you didn't make an appointment but it's very hard to get an appointment unless you are willing to wait a month . Get ready to stay at this place for at least 3 hours. Came in at 7 and got off passed 10 am

This location is extremely busy. The two women at the front desk were rude. They can use some…read morecustomer service training. Also, one of the ladies at the front desk called a patient and left them a detailed message. Her message was loud. Labs should be practicing HIPAA, this employee should've known better.

I had a time sensitive order that needed to be finished and I would not have made it back in time…read moretowards my usual location. They close at 3:30pm on a friday and it was 3:05pm. Bring in Yelp to the rescue! Asked Siri , "find me the closest location Stat" and onward it brought me to this location in Orange. Parking was a breeze, i was greeted by Edith who assisted me with several of my orders. One of which i had to email. Word to the wise, wifi here is a bit tricky. So, i signed onto their "guest" portal via wifi and after several attempts was able to successfully send the order to them. Thank you Edith! I got lucky. It must be noted: Morning draws have to be by appointment: 7:30am-12pm. After lunch, walk-ins are possible. I made it by 3:15pm within walk-in hours and was able to be helped . Key note: this location is located on bottom floor, as you walk inside the building it's straight after security. They are open until 5pm M-F. I had to use the Kiosk to check-in via ID and verify insurance per usual and the rest was sitting in the waiting room. The vibe here is lovely. Its a small waiting room, with limited seating ( i counted 6 chairs) but it has a tv for one to watch while they wait. Edith, Brianna and Sherri at the front desk were friendly, welcoming and super helpful with my email/order issue. Each Labcorp location has its own vibe. This one is cozy yet uplifting. Once inside the Phlebotomist named: Louis Helped me. My arm wasn't being helpful, and mid-way we had to abort mission. I had a small, tiny issue with vasal -vagal nothing some rubbing ETOH can't handle. Luckily, I was able to get some samples needed for an immediate issue. Will come back for the remaining when ive rested for round 2.

Worst customer service ever! They don't have an appointment until 15 days and the place is pretty…read moremuch empty. The front desk was very blunt and said I can't help you, you need to call the number on the paper or scan the bar code.

Good experience with the staff, although front desk communication could be better. I had an…read moreappointment and checked in from my car so that I'd go right in when they were ready for me. I was fasting for my lab tests, so feeling pretty faint, and when they called me to say they were ready, I decided to stand in the waiting room. The lady at the desk didn't tell me how long to expect to wait, and after a while, I decided to sit down to conserve some energy. I'm not sure how long I was waiting, but I was a bit stressed when they came and got me. The nurses I spoke with were very nice, so that helped. And they had me sit to made sure I wasn't going to faint on my way out. Just a tip for anyone going here, when they say they'll be right out, just ask what the timeline looks like.

Always fast service with appointments and technicians are very nice. For some reason I can barely…read morefeel the poke here and I had alot of blood taken out.

The type of experience you just can't put into words. There is no comparison to how effortless and…read morepainless blood draws can be with Bob. It doesn't matter if you have hard to find veins or whatever you have been told in the past that left you fainting or bruised up after your appointment. This guy is an absolute expert at what he does. It's hard to go back to the lab and get poked after knowing blood draws can be an easy experience. The effort, technique, and overall approach totally changed my outlook and replaced my fear for blood draws. Not to mention the communication made the process easy as well.

Called him and asked about his services and he said that he was expensive and we should just go to…read morelabcorp or quest. I asked how expensive and he said to send over the paperwork to get an accurate quote. I sent it immediately and he didn't respond. Followed up couple of days later and he said he's all booked. What a waste of time.

Jasleen, is an amazing and knows what is she doing. She has a very good knowledgeable of what shes…read moredoing. I like her attitude, she is nice and respectful. She deserves the best. All the people in the clinic are nice and respectful. I appreciate you Jasleen a lot and I appreciate everybody. Thank you.

Very knowledgeable and trustworthy. The service provided was very helpful and efficient.read more

The service at this facility was outstanding. They treated…read moreme with respect and took care of my needs quickly. The staff was Fantastic, Friendly, Courteous, Welcoming and Very Supportive!

Shoghla from nova diagnostic labs has been a wonderful and exceptionally helpful in not only…read morenotifying about my mother's appointment but also in following up. shoghla called me saying she had tried several phone numbers for my mother to no avail until she was able to reach me. She kept in touch with me to make sure my mother would receive the notice for an urgent upcoming lab draw required by her doctor. Her follow up was exceptional. I very much appreciated her efforts and dedication to her patients. Thank you very much for such great employee.

The labcorp website specifically says this location allows for walk ins, when I showed up they said…read morethey specifically only take appointments and do not allow walk ins.

My doctor recommended this particular LabCorp as they take walk-ins. He was right - they were…read morefabulous! It looks like a regular house in the front and there are a few parking spots in the back (otherwise plenty of street parking is available). You sign-in using a kiosk (helpful signs all over). It is also a do tor's office so you don't need to bother the receptionist as it is all self-serve through the kiosk. Put your CDL card front and back to be scanned, then answer a few promoted questions and have a seat. I was called back in about 2-3 minutes and the phlebotomist was excellent! Easy, timely and fabulous! I would highly recommend it.