I've been to this Urgent care as well as others a few times and I've never had such an empathetic…read moreand efficient experience as I had with NP Jacob L. I felt heard and I was diagnosed properly. I was dying for 5 days and within 30hrs of my new meds I felt like the worst was over and I was going to get over this nasty infection. Thank you NP JL. The worst part about this place is the check-in process. The paperwork is redundant bc they want you to check in online and fill out a few additional forms after you get to the front desk?? Just pick 1 process.

second time coming here. made an appt like last time and ended up waiting over an hour to even be…read moreseen. mind you, there was only 2 other people in the waiting room. front desk girl has no emotion and also has no information. said i had an outstanding balance from last time. but couldn't tell me what it was for. and wouldnt let me be seen without paying for it. waited another 20 minutes to see a PA. assessed me for 3 minutes tops and then i left.

I have been going to Irvine Urgent Care since 2018, and my experiences there have consistently been…read moreexceptional. From my very first visit for a bad cold, I was immediately impressed by the cleanliness of the facility, the outstanding patient service, and the genuine care shown by the entire staff -- especially Dr. Vesal. Over the years, Dr. Vesal has treated me for a staph infection as well as respiratory and allergy-related issues. He is extremely professional, knowledgeable, caring, and highly competent in his field. His attention to patients and commitment to quality care truly stand out. Hands down, this is the best medical facility I have ever visited.

I have been very lucky and fortunate enough in my life to travel often, and I have the option to do…read moremedical tourism for affordable care (consulting, diagnostic testing, etc) all around the world, like in the CDMX or in Europe. However, I come to this specific practice in Irvine because of the professionalism, integrity, and quality of care I've received. I have been coming here for about 10 years, as I used to have an office on Millikan Ave, very close by. The office staff, facility, and medical providers have repeatedly exceeded my expectations, and I credit this clinic with helping me through several serious health episodes, including UTIs that nearly progressed to sepsis. This is why I chose them as my family practice. During this recent visit, I had been traveling frequently and experiencing health concerns, so I came in for a preventative care visit/checkup. I met with Dr. Khan (Dr.K), who was exceptional...Insightful, thorough, attentive, and proactive. He ordered appropriate tests, explained everything clearly, and made sure I felt supported and understood. He asked that I return the next morning for fasted bloodwork, which I did. When I returned, I requested a brief consultation to ask a follow-up question I had forgotten during my initial visit. The front desk kindly informed me that only a Nurse Practitioner was available. In my history with Nurse Practitioners, they have been just as helpful and knowledgeable to address my questions and concerns as MDs. I have a great respect for all medical professionals, whether MD, DO, NP, PA, etc. I was more than comfortable meeting with any medical provider available as my primary care provider. However, my experience with the NP I met, Vanessa, was the complete opposite of the standard I've come to appreciate here. She spent less than 10 minutes with me, was dismissive and condescending, and showed no interest in my symptoms, concerns, or medical history. She asked no clarifying questions and offered no meaningful assessment. It was the least professional interaction I've ever had at this clinic, and one of the worst I've experienced in the U.S. medical system overall. For anyone seeking thoughtful, intentional, and high-quality care at this practice, I strongly recommend seeing any provider other than NP Vanessa. This practice does not offer appointments, so I would advise just calling the front desk staff who are exceedingly helpful and lovely, and ask how to avoid coming in on a day where the NP Vanessa is working. I would suggest you seek care from anyone else at this establishment, if you hope to engage with a medical provider that is willing, attentive, thoughtful, and caring. Aside from my one terrible experience, every other interaction I've had at Irvine Urgent Care has been excellent. The front desk staff, interns, nurses, and lab team have all been professional, efficient, and consistently wonderful to work with.

Last night was our second visit to this urgent care and once again we had an exceptional…read moreexperience. The doctor who helped us, an African American woman whose name I unfortunately cannot remember, was truly incredible with our son. He absolutely adored her and she made him feel so comfortable. Alex, who took his x-rays, was also fantastic. I love that we were able to schedule our arrival time online which made everything so smooth. My husband and I were amazed that we were in and out within 45 minutes. We could not be more pleased with the care we received and we will absolutely return if we ever need to. Thank you to the entire team.

I had an extremely frustrating and disappointing experience related to billing after a visit to PM…read morePediatrics. In December 2024, my child was seen for flu symptoms. The visit involved a standard flu swab and a prescription for Tamiflu. No additional testing was discussed, recommended, or authorized at the time of the visit. Months later, I received a bill from a third-party laboratory (Specialized University Pathologists) for services that were never explained or approved, and my child never visited this practice. When I attempted to resolve the issue, I encountered multiple problems: I was unable to reach anyone for months The laboratory changed their address and phone number after the initial invoice No chain of custody for the specimen could be provided No consent or authorization was on file No documentation linking the test to my child was produced Despite the lack of proof, I was threatened with collections. Ultimately, I paid the bill solely to avoid potential credit damage--not because the charge was valid. What was most disappointing was the lack of support or advocacy from PM Pediatrics in resolving this issue, even though the situation stemmed from care received at their facility. After over a year of effort, I was left with no meaningful assistance. I strongly encourage patients to ask detailed questions about third-party labs and billing practices before agreeing to any testing.

Leg infection Carmen and PA Christina were so fantastic at my care !!…read moreNice location Parking great ! Clean !

This is prob the worse urgent care I have ever experienced. Or, urgent cares overall are just a…read morecomplete waste of time, resources and money. This is the 2nd time we have been misdiagnosed, sent to the hospital bc of their misdiagnosis, and incurred unnecessary hospital bills due to their misdiagnosis. When you come here, the doctors there are always giving you generalized googled responses. For instance, if you come In with stomach pains... They'll prescribe you antibiotics not bc they know u need it, but bc they just want to cover all basis. And they'll say, if u don't get feel better in a couple days... try the antibiotics. That's the kind of shit they do. Not only did they misdiagnose my daughter, but fear mongered us to go to CHOC hospital where we wasted 4 additional hours sitting in the hallway the entire time. Only to find out that Hoag was wrong. All in all, I'm glad my daughter doesn't have the condition they stated she had but that CHOC visit still cost me over $2k out of pocket! When I call them to get some help with our bill due to their error... they state "nothing we could do." So you use people's kids and scare them into going to the hospital bc you can't provide the care that's needed? Bc you're unsure about the care you're providing and need a bigger and more experienced facility to provide the care? 2x this place has done this to my family. I will never ever use this facility again.

I went to this place about a month and a half ago and meant to do this review sooner. The front…read moredesk, girl, Sarah was extremely friendly, and I was having a bad day and she just listened to me. She was so kind and compassionate because I was going through grief. The whole front office was clean. I met the PA. Andy Bui who also was very kind and very thorough. I would definitely go back there from now on instead of the other Urgent Care I was going to that took hours to get into and they weren't very friendly. The staff at this place were friendly and caring and it didn't take me all day to get in there to be seen and out. I would definitely rate this place a five star.

Dr bui very argentative when you know his first idea isn't the right one. Proven by throwing up…read morenext morning. Then insisted on something I just told him I took 7-10 days and he agreed that's the normal time! Very argentative and kept asking what I want like I am a genius who remembers all the choices. No clue what is better and why. No solid course of action. I had to tell him to take his ego down I'm 51 years old try customer service.like refresh a memory or explain the differences! Duh! Very rude person literally had to scold him loudly on the phone!

I recently went to Hoag Urgent Care for what I later learned was a severe muscle spasm. The…read moreexperience was excellent. Mike, who really seems to run the whole show, was incredibly knowledgeable, calm, and professional. He took the time to explain what was happening and made me feel reassured during a very uncomfortable situation. His people skills are outstanding. He was attentive, kind, and efficient. The entire visit felt well-managed and smooth because of him. I'm very grateful for the care I received and would absolutely return if needed.

I had an appointment and was driving from Corona to see Dr Surreal…read more I got into some traffic so I called to tell them.I was told but the receptionist that I would have 15 min to get there.This was what The Dr told her to tell me! I was at the facility in 11 min. I was then treated badly by the girl in front.i was ushered into the side room and was told they are not seeing me because I was 2 min late.i told them I had had a heart attack and need to have my medications refilled. I'm being scheduled for open heart surgery soon! I then was shocked at how they treated me! I asked to see a doctor in urgent care because I can walk in! They refused to see me saying that urgent care doctors don't do medications! I'm shocked and so upset!I have a injury on my ankle that hasn't healed and I needed to have the doctor look at this! They had a superviser call me in the waiting room to reschedule me on Monday! I have never had this experience before at this location .I asked if I could speak with Dr Surel and they said no she's busy! I was told I had 15min to get there and I pulled up right at the front door at 11min on my GPS!I was not 2 min late! It was Friday mid afternoon so I'm sure the doctor wanted to leave on time! I don't think the doctor was even there! This was also an appointment to ask her if she would be my primary dr.i drove home thinking I'm not sure I even want to be at Hoag anymore Wow!

This is a review for the radiology department for Jon. I came in after an appointment that I had on…read moresite and he was able to squeeze me in even after it was closed. He was quick and respectful. I really feel like he did a good job. I really appreciate his professionalism.

Followed the generic, boilerplate response from Kaitlin B the business manager and it was useless…read more The representative who answered at the number she provided said they don't respond to Yelp complaints and forwarded me back to the 1-800 number. Don't waste your time. The reality is that this organization is well aware of what they are doing. It's intentional, predatory, and systematic. It's been well documented for years on multiple platforms including Yelp and their BBB page yet they continue to cheat the public and abuse the goodwill of their name. I recommend other abused patients file a BBB complaint or contact a lawyer. Would be so simple for them to implement a change that all new patients are notified verbally and in writing in plain English (instead of purposefully obfuscated legalese and healthcare jargon) that they will bill as an outpatient at a hospital which can result in 10x-100x patient costs compared to a regular doctor's office. Plus they will bill a facility and doctor fee for each visit which results in double billing and further increased out of pocket costs. Of course that would scare most of their prey away. I honestly don't know how the people involved in this organization sleep at night. Shameless and disgusting from top to bottom.

Im updating my review from last year that i was t happy with their service but this year after…read moremultiple stop by I changed my mind...They are doing great now. Ive never had any insurance or billing problem with them so this feedback is mainly about the quality and type of care i got in this location. Also, it's out dated furniture that it makes look dirty and give that vibe to me but its not dirty. Its one of those old establishment and its lil bit too dark inside. For today visit: One of less crowded Urgent Care in OC...The dr-s are professional...The wait time isnt long and if its long they are offering you to go the nearest location that its less crowded...I came here last week for my ear and dr suggested to see ENT and I saw ENT and it got worse after my visit. I came back here because twice i came here for my year in 2026 and they treated my ear well! I didnt need to see the ENT! After my visit, i was in the worst pain in my whole life till two days it started the white creamy residue. I had discomfort. I came back today and I hope they'll be able to help me out. It's worth the one hour wait time. Even though they told me up front that i can go to Main street one the waiting time is short. But, i love this locations/ doctors and helpful front desk. There are also plenty of parking outside.

STAY AWAY FROM THIS PREDATORY HOSPITAL. If I could leave NEGATIVE stars for this hospital I…read moreabsolutely would. Husband came in for an injury that happened to his middle finger. We told them we were CASH PAY to which they told us the TOTAL bill amount. Okay, cool. He was treated and paid after services were rendered. We paid IN FULL! All of a sudden, we get a bill for an additional $166 dollars stating we only partially paid, that they tried to send it to insurance but "insurance" wouldn't cover the difference. Um, hello...we are CASH PAY. WHY in the WORLD are you trying to send it to an insurance carrier we don't have. ON top of that, why are we being charged additional money when we paid for all of it at the time the services were rendered. If there was an additional payment to be made, don't you think it would've been paid at the time we paid it?! Mind you, this wasn't a separate bill they were charging us for. This was stated as a "partial payment" of the original bill. They stated the total bill was for $700 something when we were told a much lesser amount. Of course, we called their billing department to dispute this. AND OF COURSE, they found themselves to be in the right so it was either pay the difference they said we owed or get sent to collections. This place is a complete rip off for the service they provide, they are dishonest in their practices, and I'm surprised they are even still in business. I guess when you steal from your patience due to your dishonesty, it pays the bills.

I came here on a Sunday morning because I had sprained my ankle the night before playing…read morebasketball. They opened at 10 AM and were accommodating with a wheelchair. There was a lady in the front that had an attitude and was not positive which affected the experience however, Jose really went above and beyond. He helped push my wheelchair and even brought in a boot and called other clinics to see if they would be able to take my insurance. Unfortunately they do not have imaging at this urgent care so if anyone has laceration issues, do not come here. I felt really cared by Jose and he went above and beyond for the service. It really made the experience bearable since I do not like hospital settings.

I've been here before and it's usually pretty quick, but I walked in today for my son and I was…read moretold it's gonna be over a 30 minute wait even though I was the only person there, so I tried to sign in to book an appointment on their iPad system, and it was not allowing me to book my son an appointment, but the front desk person left and didn't come back. I waited over 10 minutes at the front desk for someone and my son's condition was getting worse so I went to another location. Don't recommend I've tried getting a doctors note from them and they told me no and they told someone else yes, I don't understand. Don't waste your time.

Karina at the front desk and Dr. Karen were very understanding and thorough despite us coming in…read moreright before closing time. The check in process was fast and easy, and I did not feel brushed off or like anything but full attention was paid to my care. This is an excellent office I would consider for any future urgent care needs (may they be few and far between).

Appointments mean crap to them; still have you waiting for 2 plus hours just for a check up…read more Would like to give ZERO stars