I have been frequenting this location for a couple years now, and mostly received pleasant experiences with mine and my children's care. Today was an exception, I called in about 7:47 P.m to inquiry about being seen. The receptionist who answered lacked customer service/ care. Answered the phone like it was her personal cell and proceeded to act confused about my question. I asked "Hi, are you still receiving / attending patients" "what do you mean?" "It's almost closing, can I be seen if I arrive", "sure if you come in right now". Very blunt, wasn't helpful or friendly when I arrived at the location. Didn't ask why I was attending and could have possibly saved me the drive. The young lady who led me to the back, was very friendly and helpful. Overall, had higher expectations. read more

The staff are awesome, I had a choice going to the VA but couldn't wait. The provider had me in the room in 10 minutes. The PA was great and took her time and the staff were so helpful. I will definitely come here again. It was a nice surprise and very professional and thorough. Glad I came here the first time. read more

OC Urgent Care - the office - Urgent Care Near Me - Orange, California

X-ray not available on site. They say they can do an exam and then refer you to somewhere that does an xray which usually takes an addition couple days to get an appointment for. *Please note, I did not go here so I can't speak to the full experience. Just wanted to make a note about x-rays because I couldn't find a straight answer to whether they did them or not. Their site says they do xrays but when I called, they said otherwise. read more

I've visited this urgent care multiple times in the past and usually had positive interactions with the PAs and staff. Unfortunately, my most recent visit was a complete departure from that standard. Two days ago, I came in with clear flu-like symptoms and what felt like a worsening respiratory infection. The PA I saw seemed completely in over her head. She briefly checked my lungs and ears and sent me on my way. No flu, COVID, or strep test was offered or performed. Despite textbook respiratory symptoms, she refused to prescribe an antibiotic and instead dismissed the issue. The next day, my condition worsened. I called back requesting something more than a cough suppressant and Mucinex, as I was coughing up brown phlegm and even specks of blood. I was told to "drink water and rest." That was it. As a PA, you take an oath to provide competent medical care. If you are not comfortable making basic clinical decisions or appropriately evaluating a patient who is clearly getting worse, you should reconsider your role. Patients come to urgent care for actual medical evaluation--not to be brushed off with generic advice. This experience was frustrating, concerning, and unacceptable, especially given how much better this clinic has been in the past. read more

I had a bad time here the second time I came. The provider hadn't read my chart and pressured me at least five times, even after I clearly said "no" to accept a butt shot to decrease inflammation. All I wanted was a note for my physical labor job to take time off, and they convinced me to get a bunch of unnecessary things and meds. I ended up having a panic attack after the shot that I didn't need. Had to cry to my friends about how disrespected and violated I felt after this experience. All that happened was I fell on the stairs a few weeks ago and my thumb still hurt. Ridiculous. read more

Great care Quick In n out Extremely professional Would recommend this location to anyone needing to be seen quickly read more

Check-in is horrible. ESP if u have been here before. Need better tech. Not friendly. Long wait

We had a great experience with PA-C Ashley and PSR Lauren they helped us clear up a little error we had on some paperwork we needed for a CNA program. Life-Savers! read more

Very good health service with professional staff. I went to this centre on Sunday and I was satisfied about the health care that I received. Waiting time was not very long and Dr. Alisa was so helpful and professional. Highly recommended! read more

Clean environment, friendly people, fast service and great care provided! I came here for a physical for my school, got it done in 15 minutes. They were able to give me my signed form the next day. read more

OC Urgent Care - Inside - Urgent Care Near Me - Orange, California

The best and fastest! I'm so grateful that they were able to help me ease my problems. Thank you Matthew!

Second time at this place, clean staff is friendly very little waiting time. Doctors are great!

Eric, the front desk staff member, has a very bad attitude. I understand that he is doing his job, but working in the healthcare field requires good communication and compassion. Patients should not be treated with rudeness or made to feel uncomfortable especially in an urgent care setting where people come in because they are in pain and need help, not an attitude.It was extremely difficult to communicate with him regarding our insurance while my son was in pain. He refused to accept my son even though we already had insurance on file. Another front desk staff member had already taken our information and confirmed that everything was valid. The only thing missing was the physical insurance card, which I explained I was going home to get. I even provided a paper showing my son's name and insurance number, which the other staff member verified as correct. Despite this, Eric kept interrupting and insisting that my son could not be seen without the physical insurance card. He would not allow any flexibility or understanding, even knowing my son was in pain.Because of this, we were forced to leave and go to another urgent care, where my son was finally treated. This experience was very disappointing and stressful, and I hope management addresses the lack of compassion and professionalism displayed at the front desk. read more

Amazing friendly staff! So kind and helpful! Thank you so much for all your help! Highly recommend this urgent care!

The front desk person was very rude as soon as we walked in with a horrible attitude problem. His name was Eric and as my girls were talking to each other and laughing he yelled at them to stop horse playing which they weren't and I told him not to talk to them like that because I'm their parent and to talk to me and he said " they're disrespecting the establishment " . I was so furious I wanted to go off but my kids were there. I told him " they're kids , not adults" This was the worst experience ever. I will never come to this urgent care! read more

Never real busy no matter wst x u come. Ur in n out real quick. The ppl at the front r always really nice. The doctors are great. If u been here b4 they hve all ur info already so all u gotta do is just sign in. Place is clean and it's really easy to find. Been coming here for a couple years already and won't go no where else. read more

Came in a rush & worried after my daughter had fell face first at softball practice. Her head was hurting and was dizzy. On our way there my daughter was experiencing chest pain. As soon as i got there i mentioned it to receptionist/nurse (Manay) i hope it's spelled correctly. She quickly took her in. The doctor (female asian) came in shortly and was very nice, attentive and helpful. I'm not from this area but i highly recommend! read more

Came here last minute today at 5pm because the location I enjoy going to (610 katella) mentioned their physician left early. I was directed to the next nearest location which UNFORTUNATELY ended up being here. Showed up had a rude encounter with the nurse as she called my name out and didn't wait for me to enter the office, she walked away and I was confused as to where to go .. finally found her and she didn't even look at me and she told me to have a seat. I was already annoyed at this point. I see the physician and she WAS rude, dismissive, uncaring, said mhm after every word I said as I described my symptoms. I Didn't feel heard at all , felt like I was just being dismissed. I am never coming to this location again. The overall energy here is extremely uncomfortable. If you value QUALITY CARE and customer service I HIGHLY recommend skipping this location and heading over to the 610 katella urgent care location. They are very professional, super friendly, very caring and ensure ur needs are taken care of I've never had a bad experience there don't waste ur time here! read more

This place was great. Clean, professional and fast. I just got a new job with new insurance I didn't have my medical cards yet. The girls upfront were polite,patient and helped me get taken care of. The doctor came in right away and got it handled. I will be returning to this place in the future read more

Sydney was very rude. My husband is retired military & 100% disabled veteran. He was nit feeling well, gence our visit to the urgent care. Her tone of voice was full of sarcasm and she talked at us not to us. You ma'am need an attitude adjustment. Who are you to say, "I'm not sure you need to be taking all of these meds!" Are you my husbands primary doctor? No you are not. Do you know what issues my husband has? No you do not. Are you a doctor? No you are not. ​​If you go to this location and Sydney is your nurse, ask for another nurse or go to a different location. read more

My visit here was great. I cant remember the Dr.'s name, I think Nikola or something like that, he was really nice... and cute. If you see this shoot your ig. But yes very nice visit. Clean, kind and respectful staff read more

Destiny, the young lady at the front desk is friendly, caring, professional and super helpful. My husband and I both caught the flu. We came here today and the entire experience was fabulous. The facility opened at 10am. Destiny opened the doors exactly on time. She welcomed us in, assisted us with the sign in system. There were no long lines, virtually no wait time at all. All of the staff are friendly and helpful. We were assisted by dr Tammy Trang. She is terrific. We were in and out in less than an hour with our prescriptions. I can't say enough wonderful things about this urgent care Center. No wait time, awesome staff, clean and efficient facility. And most of all, a warm friendly welcome from destiny at the front desk. I highly recommend this place. read more

Great facility, friendly , amazing staff and physicians. The place is clean, comfortable, nice and cute interior design. Thanks for helping me! read more

Cannot make change for payment and unprofessional. Couldn't even tell me if they could help me when I walked in & you have to pay first before we look at your problem read more

Dr. Wu was super kind and effective in diagnosing my double ear infection. I recommend this spot for any health care needs

Hard pass. Dr misdiagnosed the common flu as a head cold. Also pretty sure I got sick there a few days before for something unrelated.

I was just now a walk in, front desk lady was nice and it was easy to sign up as a new patient. Wait time was less than 10 minutes. Was quick and easy diagnosis of strep and was prescribed antibiotics. They also were good on taking my insurance Medi-Cal. read more

The dr misdiagnosed whooping cough as a sinus infection. I was put on the wrong antibiotics and was miserable for so long. Definitely do not recommend. read more

The staff at this facility are incredible and so so kind. I received the best care for my condition. However, I did not feel safe in the parking lot to get inside. There was an intoxicated man standing in the parking spaces outside, clearly on fast pacing drugs... as a single woman, I felt very unsafe, and cannot imagine how the staff may feel at night also. I requested my neighbor to walk me to the front door as it was very uncomfortable. The only thing I would prefer differently is if there was some sort of security outside. Otherwise, the staff and facility INSIDE is incredible. read more

It was my first experience at this office. Thank DR Wu. He was great and pleasant. I recommend him 100%. Staffs are kinds too.

My first-time visit yesterday was fairly quick and easy. (I brought a book with me in case I needed to wait awhile). I arrived around 10:30AM as a walk-in and there were only a few people in the waiting room. It's a pretty small waiting room so I imagine on busier days, it can feel packed but there are children and adult face masks, gloves, and hand sanitizer available if you don't want to risk catching someone else's germs. The front desk lady was friendly and greeted me upon entering. I had my insurance card and ID ready then I used an iPad to complete my new patient information and electronically sign the consent forms. A nurse called me to the back after about 25 mins or so to take my vitals then I waited another 20-25 mins in a patient room to see the doctor. The doctor was nice, straight-forward and prescribed me what best fit my symptoms. Day 2 and I'm feeling so much better - super grateful! read more

The staff is excellent, helpful and knowledgeable.. very quickly attended the patient..very clean place. Would highly recommend this place..they don't have options for imaging but made a referral for an imaging center.. read more

Super friendly, fast and efficient. Was just here a couple weeks ago for my son and came back again because of my baby daughter. The staff remembered my son's name. I recommend coming here for urgent care if you want to save time and be treated well. read more

The people here were so kind, the service expedient, and I felt the staff actually cared about my injury. I cannot recommend OC Urgent Care in Orange off Chapman enough! Five stars through and through. read more

Doctor Wu was awesome and very patient with my son! Thank you. My son did very well and we appreciate the help.

Dr wu was great and staff was super helpful. Office looks new and well kept Easy access with tablets for information read more

Doctor Wi was great! Helped my wife, daughter and me. Thank you Doctor Wu for all your help and all your amazing staff!

The staff was super attentive and nice. The front desk ladies were amazing and helped me in a quick manner. I almost didn't have to wait at all to see Dr. Wu, who was great as well. Will definitely be recommending this place to anyone I know who's looking for urgent care read more

Dr. Wu was amazing! The staff was friendly and attentive! I am glad this location is part of my network. Even with a cast and a ruptured Achilles tendon, he was still working hard and treating me. read more

I went in last night due to a stomach bug and they took such wonderful care of me. The doctor listened to my concerns and immediately took action. I am so grateful for the quality of care they provided. And my bed was very comfortable. read more