Amazing service! Such a great clinic. Went in for an eye…read moreirritation , I was greeted and helped right away at the front desk. Checked in and was seen instantly like wow okay, my doctor was very friendly and helpful. She went ahead checked my eye, stopped the irritation and next thing you know she had already figured out what happened, prescribed me with some eyedrops, explained the next steps & I was sent on my way to continue about my day. Overall a great experience even for a silly eye irritation 10/10 Highly recommend!

I had a very frustrating experience today…read more I was scheduled for an appointment at 12:00 PM. The office was aware that I am currently injured, on medical leave, and experiencing ongoing back and knee pain. When I arrived, I was told that the provider who was supposed to see me had left for lunch, and I was asked to sit and wait for about 30 minutes. I find this very concerning and disrespectful to patients. People come to your office because they are not feeling well. If an appointment is scheduled for a specific time, the provider should either be available at that time or the appointment should be rescheduled in advance. Even though I was initially told the provider would return in about 30 minutes, I was ultimately seen about an hour and a half after my scheduled appointment time. It felt like there was no consideration for the time I was asked to come in or for the fact that I was in pain. I would appreciate an explanation of why this happened and what will be done to prevent this from happening again.

I have been frequenting this location for a couple years now, and mostly received pleasant…read moreexperiences with mine and my children's care. Today was an exception, I called in about 7:47 P.m to inquiry about being seen. The receptionist who answered lacked customer service/ care. Answered the phone like it was her personal cell and proceeded to act confused about my question. I asked "Hi, are you still receiving / attending patients" "what do you mean?" "It's almost closing, can I be seen if I arrive", "sure if you come in right now". Very blunt, wasn't helpful or friendly when I arrived at the location. Didn't ask why I was attending and could have possibly saved me the drive. The young lady who led me to the back, was very friendly and helpful. Overall, had higher expectations.

The staff are awesome, I had a choice going to the VA but couldn't wait. The provider had me in…read morethe room in 10 minutes. The PA was great and took her time and the staff were so helpful. I will definitely come here again. It was a nice surprise and very professional and thorough. Glad I came here the first time.

Long story short, I came in for a glass splinter that I couldn't get out myself after trying for…read moreover an hour. My partner and I waited for the doctor and when he came in he was rude and dismissive, said "I doubt it" when I said I was wearing shoes when it happened, which was true. Zero bedside manner with an empty waiting room. He got it out after telling me they "might not have the tools for that here." It had happened just a few hours before, it wasn't a case for the ER. The best part is that it was fast because it was relatively empty, besides that it would have been worth driving to a further urgent care.

DR CRAIG IS THE BEST!! I have been here for about three…read moremaybe four years in the event that my husband have sick and of course something that didn't require hospitalization visits - and now we moved further away than Orange AND I STILL MAKE THIS DRIVE HERE!!! The attention and staff the place is well kept! I one hundred percent recommend this place!

Dr. John Daniel Murashige provided an outstanding experience from start to finish. He was patient,…read morekind, and took the time to truly listen to all of my concerns without making me feel rushed. He carefully examined me, explained my medical condition in a way that was easy to understand, and made sure I knew the reason behind the treatment and instructions he gave me. I really appreciated that he took the time to thoroughly evaluate my symptoms instead of making assumptions. His diagnosis was accurate, and I left the appointment feeling confident and reassured. It's not always easy to find a physician who genuinely listens and cares, but Dr. Murashige does exactly that. I highly recommend him to anyone looking for a knowledgeable, compassionate, and attentive doctor.

Waiting and service for Urgent care is horrendous at this location…read more Medical Assistances lack in communication and poor professionalism at the front desk and back desk. we waited 1 1/2 hours just in the physician waiting room and were told there was 1 person ahead of us. Made us feel forgotten. None of the Medical Assistants came in to even check on us, so terrible for an elderly man to wait. Physician: Cheery came in 6:45pm didn't even apologize. Fk that place. I will be filing a grievance.

We've been in for sports physicals for school. Both times were a great experience with thorough…read moreexams appropriate for sports.

I understand that charges for phone consultations may be part of office policy. However, I was very…read moresurprised to receive a $30 charge for a brief 1-2 minute call regarding a medication refill. Since I already had an upcoming annual exam scheduled, I did not expect an additional fee for such a short refill-related conversation. Due to this experience, I decided to cancel my upcoming appointment and do not plan to continue care at this office. I understand healthcare services involve costs, but with the current economic situation, unexpected charges like this are difficult and frustrating for patients. I appreciate the care I received previously, but I wanted to share my concerns regarding this billing practice.

Very quick and easy, people here are very nice, work smooth, actually care for the patient, which…read moreis rare. I appreciate the x-ray tech, Bryant took care of me, very professional and nice. 10/10

I was told to go to this location because they accept my insurance. I was having trouble breathing…read moreand after spending 30 minutes filling out all the paperwork they told me they couldn't help me despite me having a medical emergency.

My first time at the new UCI Urgent health and it was excellent. Easy to get to, good parking. And…read morethe staff was friendly, fast, and top notch. My new favorite urgent care.

I came here for a minor cut. The wait was not long and the staff was friendly. I got a courtesy…read morecall the next day and followed up in two weeks to check my stitches. I called other places but they had too long of a wait. I like the convenience of this place. I was waiting to get an ultrasound done and got called that the machine broke and my appt had to be moved. I looked up urgent cares with imaging and this place does ultrasounds. I skipped the wait and hassle of a bigger imaging place and got it done here.

The best urgent care you could ever go to. I come here frequently with my family. We are always in…read moreand out. It's never crowded. They never make you wait and they're just the greatest. I also want to give a review for PA Carol Kwak she has amazing bedside manner she does grade it her job. I'm feeling 100% better today because of her and I just want to thank this urgent care that I didn't have to go to the hospital and sit there for eight hours. I was in and out of this place in one hour great job guys. I hope we never lose this urgent care it's outstanding.

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

I've been to this urgent care many times over the years with my kids, and every experience has been…read morepositive. The staff is always courteous, professional, and incredibly efficient. Even when they're busy, they keep things moving smoothly without making you feel rushed. Dr. L. Tran is wonderful -- kind, attentive, and has excellent bedside manners. Honestly, every provider we've seen here has been caring and compassionate. As a parent, it means a lot to find a place where both the medical care and the human side of healthcare are consistently excellent. Very grateful for this team and highly recommend them!

Rudest bunch of people ever Don't treat you like a human. Can't even acknowledge you when you…read moreenter. Then it's like, "what do you want "

So one of the doctors prescribed me Amoxicillin to fight this tonsillitis I had. Turns out that it…read moredid work but it gave me an allergic reaction to the amoxicillin. Drove back here and one of the doctors I met back in September of 2025 told me that it's a mild allergic reaction to amoxicillin because it's kind of a common one. I was shocked and gave her that "are you deadass look"? She wasn't joking. Another doctor came in and he took a look at the allergic reaction I had. It wasn't severe or anything. He took a sample from my throat to see if it was anything else. He was really reassuring.

I want to make other patients aware of my experience because transparency is important, especially…read morein healthcare. I've been coming to this urgent care since around 2020 and have been a returning patient over the years. Until now, I've never had a reason to complain and have generally had positive experiences. This visit, however, was very disappointing. I scheduled what was advertised as an "appointment" through the urgent care's website, expecting that my reserved time would reduce my wait. After arriving, checking in, and waiting for over 30 minutes, I asked the receptionist about the delay. I was then told that the appointment doesn't actually begin until you physically check in at the clinic, meaning patients are essentially placed into the same queue as walk-ins. What concerns me most is that this information was not made clear when I scheduled online. Instead, the explanation was provided only after I arrived at the clinic through a notice at check-in. In my opinion, that's too late. If an online "appointment" does not reserve a specific place in line or appointment time, that should be clearly disclosed on the website before patients book--not after they've already taken time out of their day to come in. To me, advertising an appointment system without clearly explaining how it actually works is misleading. Patients reasonably expect that an appointment reserves a time for them. If the process is really first come, first served after check-in, that should be communicated upfront so people can make an informed decision. Many people choose urgent care instead of the emergency room because they want timely care for non-emergency issues. A scheduling system that functions like a walk-in line defeats that purpose and creates unnecessary frustration. As someone who has been a loyal, returning patient for years, this experience has unfortunately changed my opinion of this clinic. Because of this policy and the lack of transparency, I no longer feel comfortable returning. It's disappointing to say, but they have lost my business. I'm sharing my experience so others know what to expect, and I sincerely hope the clinic improves its communication by being honest and transparent about how its scheduling process actually works. Patients deserve accurate information before they book an appointment--not after they've already arrived.