Last night was our second visit to this urgent care and once again we had an exceptional experience. The doctor who helped us, an African American woman whose name I unfortunately cannot remember, was truly incredible with our son. He absolutely adored her and she made him feel so comfortable. Alex, who took his x-rays, was also fantastic. I love that we were able to schedule our arrival time online which made everything so smooth. My husband and I were amazed that we were in and out within 45 minutes. We could not be more pleased with the care we received and we will absolutely return if we ever need to. Thank you to the entire team. read more

PM Pediatrics - Waiting to be seen - Urgent Care Near Me - Tustin, California

I had an extremely frustrating and disappointing experience related to billing after a visit to PM Pediatrics. In December 2024, my child was seen for flu symptoms. The visit involved a standard flu swab and a prescription for Tamiflu. No additional testing was discussed, recommended, or authorized at the time of the visit. Months later, I received a bill from a third-party laboratory (Specialized University Pathologists) for services that were never explained or approved, and my child never visited this practice. When I attempted to resolve the issue, I encountered multiple problems: I was unable to reach anyone for months The laboratory changed their address and phone number after the initial invoice No chain of custody for the specimen could be provided No consent or authorization was on file No documentation linking the test to my child was produced Despite the lack of proof, I was threatened with collections. Ultimately, I paid the bill solely to avoid potential credit damage--not because the charge was valid. What was most disappointing was the lack of support or advocacy from PM Pediatrics in resolving this issue, even though the situation stemmed from care received at their facility. After over a year of effort, I was left with no meaningful assistance. I strongly encourage patients to ask detailed questions about third-party labs and billing practices before agreeing to any testing. read more

This is a hidden gem for parents. It's never overcrowded, and you're usually seen quickly. The staff is kind, and the doctors take their time to listen, thoroughly examine concerns, and provide thoughtful care. Their gentle approach and excellent bedside manner really stand out. Highly recommend. read more

Brought my kids here as it was open late. Worst experience ever. Would highly suggest to just bring your kids to choc urgent care or Hoag urgent. The front desk is rude. On top of that they failed to bill the Insurance so I was billed at the end and had to reach out to insurance. Doctors seem to not take concerns seriously or just push back. Had to take my kids elsewhere for an actual diagnosis and full evaluation. read more

I can't say enough good things about our experience at this pediatric PM urgent care. My son was having a rough time with croup and stridor the night before, and as any parent knows, it's scary to see your child struggling to breathe and feeling so unwell. From the moment we arrived, the staff was kind, efficient, and incredibly gentle with him. A special thank you to Nicki, who I believe was either a PA or NP--she was absolutely wonderful. She took the time to explain everything clearly, treated my son with such compassion, and somehow managed to make him smile even when he was feeling miserable. She made the entire experience less frightening for both of us and showed such genuine care that it really stood out. It's never fun to need urgent care, but knowing we have a place like this with professionals like Nicki makes a big difference. Thank you for helping my little one feel safe and cared for! read more

This was a really great experience. I had just gotten injured the night before and no other clinics had imaging on a Sunday afternoon. There was no line so they were able to take us as a walk-in and they accommodated all our needs. Overall time was about an hour and a half but that's not bad for a walk-in. Specifically, Gabby was extremely helpful in getting us water and making sure that the x-ray went by very smoothly. What I really enjoyed was the ambience of the clinic because there were many art images that I had to take a photo of and it really made the experience enhanced, especially for children. for care, they went above and beyond and made sure that we had no difficulties and if there was a wait, they would follow up and let us know that we would get results soon. Parking was not difficult and I highly recommend coming here, especially for Xrays. read more

PM Pediatrics - Clinic room - Urgent Care Near Me - Tustin, California

Brought our 15 month old here for a walk in. Wait was not bad at all. All of the staff and doctors were great with our kid.

This was hands down one of the worst medical experiences I've ever had, especially for a pediatric urgent care. From the moment we walked in, it was clear no one knew what they were doing. The wait time was ridiculous despite the place being nearly empty. (We made an appointment online a night before). Staff were rude, dismissive, and acted like we were an inconvenience instead of parents worried about a sick child. No empathy, no patience, no professionalism. The lady that checked us in was very rude at the front desk. If you care about your child and want competent, caring medical attention, do yourself a favor and go literally anywhere else. We will never be coming back. read more

**** CAUTION***** DO NOT TAKE YOUR CHILDREN HERE!!!! A year and a 1 ago I took my son here for urgent care. They failed to bill, my insurance for the office visit and then charged my debit card $345 without notifying me. I have called multiple times and even called with my insurance on the line, I was promised a refund and have yet to receive it. If you take your children here just know that you will be charged in full for the office visit without notification if they fail to do their job. read more

Took my daughter to PM pediatrics per the recommendation of her pediatrician, world class doctor Steven Abelowitz. He's a personal friend and has built something special with his practice, coastal kids. Who better to trust than a friend and those who work at his practice? I decided to bring her in due to a very high fever (103), shortness of breath, difficulty breathing, and a myriad of other things. She also has asthma & the attacks have been happening more often than usual. We needed to drive her to this urgent care immediately. The receptionist was pleasant, check in was a breeze, & the wait wasn't very long. Big shoutout to Doctor David Chao. He is absolutely amazing. First of all, I was very impressed with his bedside manner. My daughter usually sizes people up and is very particular with everything. Especially doctors. I could also tell that his certs are tops and he knew his stuff as my daughter liked him and was very cooperative. Again, she is a very particular child. He gives off east coast Ivy League vibes: I know it well as his demeanour is very similar to my family members who attended Ivy League colleges/uni- & my gut is never wrong. Tbh, I was texting my uncle who is a PENN alum and Cornell alum (MD from PENN, JD from Cornell) during the doctors visit (this uncle is really great with our little one). I shared doc Chao's comments regarding our daughter's medical conditions and treatment plan throughout our visit & my uncle reassured me that the precious princess, our kid, is in good hands. As concerned parents, we felt so lucky to have gotten doctor chao as I was expecting to deal with a baby doctor, meaning a doctor who was fresh out of med school... we also expected to be in and out in 10 minutes with a prescription for antibiotics. Let's be honest. Some doctors are lazy. Well, Not doctor David. *Thank GOD* Sure, We came in with low expectations... and were pleasantly surprised + very grateful to get Doctor David Chao, an experienced doctor. Doctor Chao was thorough while examining our kiddo. After the initial exam, He recommended an x ray as he said my daughter "could have pneumonia". I was a bit hesitant as I didn't feel completely comfortable with the radiation. That said, her dad is way more qualified than i am to have an opinion on this topic as he has a background in medicine, so I let him make the decision. I'm glad we moved forward the x Ray. Doctor was RIGHT: She has pneumonia. In addition to Doctor Chao's fabulous bedside manner, he was very patient and was happy to answer any queries or concerns I had. (I was a mess... didn't sleep for 24+ hours.) Doctor Chao's patience with me as a scared and sleep deprived mom (asking all of the questions as it was probably like an annoying deposition) was so appreciated. *thank you* & the level of care he provided for my sweet little treasure was outstanding. If I EVER have to send my kid back to an urgent care, I'd want him caring for my little girl. Thank for all of the amazing work you do and for the support you provided today, doctor chao. We appreciate you. read more

PM Pediatrics - Doctor David Chao was so good with her! - Urgent Care Near Me - Tustin, California

If you have private insurance be prepared to pay out of pocket regardless of meeting your deductible and not having a copay. The front office informed me I would need to pay $40 regardless if I wished to be seen as this is there "new policy due to the lack of medi cal reimbursement rate". Not only do my taxes pay for medi cal but now I'm double paying. I will never revisit there again. Secondly, most importantly the PA seen at the last appointment misdiagnosed my daughter. Unless she completely healed the following morning when I took her to see her primary. I avoided writing this review and notified the office directly. They send me an auto response saying sorry you're unhappy. No attempt to reconcile the concerns listed regarding my payment collected. Save your time and avoid PM Pediatric UC at all costs. read more

We've been bringing our kids here a while now when their doctor's office has been closed on their weekends. Every time we've been here, we've always had a good experience from the front desk staff, nurses and doctors. We recently had to visit them this past weekend due to our toddler having both an ear infection and lung infection. The quality of care is great and would definitely recommend this location to any parent when it comes to an emergency. read more

I agree with the other comments - the receptionist is horrible. I have never been treated like this in my life. I arrived with an appointment and a sick child who needed to be seen immediately. I was told, if I can't wait 45 min (despite having an appointment) I need to leave. The waiting room was also freezing and I asked if I could wait right outside Her demeanor, attire, attitude are subpar as best. PM pediatrics has a sign out front asking to treat the staff with respect, dignity and no aggressiveness. Perhaps they need to teach their front office to adhere to these rules. That being said, the physicians and medical assistant are exceptional. read more

Great staff, easy scheduling online, clean facility and knowledgeable staff. I've visited multiple times and they always get the diagnosis correct the first time. My kids are treated well and even got a popsicle. Thank you!! (Highly recommend for pediatric patients) read more

So glad we have PM Pediatrics down the street and they open late! My son's middle finger got jammed by a heavy metal gate at after school care and needed stitches. The whole team, from receptionist to the medical staff and Dr. Kamat were so patient and explained everything. He cried a couple of times but they reassured him and didn't use force to pin him down. I hope we don't have to have another urgent care visit anymore but I am glad we have a great team in our neighborhood. Thumbs (and my son's middle finger) up! read more

PM Pediatrics - Oh boy...stitches - Urgent Care Near Me - Tustin, California

If there were 0 starts that's what I would rate this clinic as. I'm appalled at how relaxed and nonchalant they operate here! I walked in stressed out because my newborn is sick. The receptionist says scan this we code to sign in... 45 minutes a new receptionist asks me if I finished filling out the paperwork via text? I said YES I did that in 3 minutes. She said we don't have your insurance is this that... Okay well someone should have asked me for it. All that's in my mind right now is that my newborn could possibly have REV because my toddler just tested positive for it. It's my first time here and I'm not a psychic to just know what steps are needed to have a sick newborn be seen... Anyway, I filled out the second link she sent me... I explained to BOTH individuals that I have a newborn and this is very urgent please. The first receptionist said we'll see you right away (45 minutes I'm still waiting). Second receptionist tells me my insurance card is not valid which is IMPOSSIBLE because I used it 2 hours ago for my toddler at a different clinic and have had the same insurance for 6 years! I responded with I'll pay cash just get my newborn seen please... I also made it clear that I think it's absolutely obscured that paperwork and insurance and paying is what they're concerned about when there's a sick 3 week old sitting in their lobby with other sick children! I only came here because I had no other choice and had to bring my son to a pediatric urgent care. Otherwise. Never again. So unprofessional not welcoming at all. However I will say once we were called and nurse escorted us in for vitals prepping for the doctor, it was a great experience. read more

Just got back from our visit here and had to leave a review immediately, partly because i'm so relieved that my son is okay and partly just so incredibly thankful for this place. My husband pulled out 3 year old's arm while playing and he started crying out in pain. Any movement of his arm he'd cry and say it hurt. I initially thought we'd go to CHOC but sooo thankful PM Pediatrics came up on yelp. It was about 8:30 pm and we figured we should just go in to get an X-ray or something to see what is going on. We arrived around 9pm and filled out their form (tip: fill this out ahead of time before you come in to save you time, I believe it's on their site) Anyway, filling that out took the longest of this whole process. We were seen very shortly after. I had to stay in the waiting room with our other son while my husband went in with our 3 year old (their policy is only one parent and one child) I am not sure what doctor treated my son but she was absolutely wonderful. She immediately knew the issue when my husband told her he pulled his arm up while playing. She said it was nursemaid elbow! She twisted my son's arm and heard a small pop. My husband said she felt like she should try one more time and heard a louder pop the second time. My son was back to normal within minutes after that. No x-ray needed. Incredible!! Considering he was a crying mess and wailing in pain when we went in to laughing and happy as can be when we left - we are so relieved and thankful. The waiting room is nice and bright and this place is very inviting. I felt like all the other staff that helped us were very kind. We were in and out of here in less than an hour...!! Where else can you get that fast of service? Thank you so much PM pediatrics!! Will 100% recommend to all our friends :) read more

We love PM Pediatrics- all (with the exception of one doctor) doctors we have encountered have been exceptionally friendly and kind. Also, it doesn't seem like there's any wait when we go. We normally like to make a reservation online. We love their hours and as first time parents, we are always worried and like a doctor's examination when our little guy is sick. The staff here are super friendly as well! There's always plenty of parking. We highly recommend! read more

Horribly managed business. Made an appointment and specifically stated it was for a TB test. Showed up on time for the appointment. Waited an hour and a half only to be told they don't do TB tests. Front desk attendant lazy, rude, and patronizing. Grossly unprofessional. Avoid!! read more

We've had to bring our 3 year old here a few times when her pediatrician didn't have availability or after office hours and it's been a great experience each time. They get us seen quickly and spend adequate time listening to us explain what's going on and offer up explanations and solutions without rushing us out the door. Every PA or Doctor who's taken care of our daughter has been super sweet to her and other best to make her comfortable, especially when needle pokes are needed. Definitely recommend. read more

Very professional pediatric urgent care office; We were there on a weekday afternoon after booking an office visit via their website; the front office staff were very friendly and there was virtually no wait time. Dr. Aromin had a pleasant and professional bedside manner and she was great with my 5 year old daughter who was dealing with an abscess on her foot. She offered 2 options and we opted for I/D on the same day; the procedure went as smoothly as it could with a 5- year-old and she was rewarded with stickers afterwards. We are grateful for our wonderful experience here and highly recommend this place for kids. read more

Dr. Jacobsen and the staff at this pediatric urgent care go above and beyond! We've been many times for our child and the doctors are caring, attentive, and thorough. They follow up on patients and provide results to samples very widely! We are so appreciative of the doctors and staff at this urgent care! read more

Dr is very knowledgeable and All staff is excellent. I took my son and we didn't wait that long very efficient. Highly recommended this place. read more

It was super easy to get an appt (just 4 hours before I wanted to go) the receptionist was super nice. Check in was smooth and easy. Revai was AMAZING! I've taken my toddler to PM pediatrics multiple times and Revai was the best provider we've seen so far (even though the others were great, thorough, and fast as well!). So happy to have PM pediatrics available for my two kiddos! read more

Was a great office but the slowness is just to much now. Over 1hr and 30 mins with an appointment for a 15 min exam and just a diagnosis without even testing the child was the last straw. read more

Best pediatric urgent care. Easy to make appointments, reasonable wait and affordable even though we had to do cash pay. (We have Kaiser insurance unfortunately and their after hours care is a mess). read more

This place is an absolutely joke, specially their receptionist. I brought my son in for an abrasion on his face caused by our dog. Just needed to know if he needed antibiotics as prophylaxis as there was just a tiny tear on the skin (scratch) but we were instead turned away. She absolutely refused to check us in or even have someone just look at it. We were asked to go to the emergency room, FOR AN ABRASION. It was 9:30 I guess they are more in a hurry to go home early than to actually do their job and care for their patients. We were the only ones there, it could have taken any provider a second to look at his face and determine if ED was actually necessary (which was not) but the receptionist made the call herself. I ended up taking him to a different and amazing caring urgent care who were appalled that they would even suggest sending my son to the emergency room. DO BETTER! read more

The doctors here are great, super kind, and understanding. They gave us great advice on how to care for our child multiple times. One receptionist however is not helpful much at all. She has a tattoo of the word "faith" on her left forearm. We were a walk in patient and signed in. A few minutes later we asked if it would be faster to just sign up for the next available reservation spot instead of waiting as a walk in patient, which can be multiple hours depending on the day. After unhelpful answers the best we got was "if that's what you want to do." We then left and signed up for the next reservation spot online. A few minutes later we got an email saying our reservation was cancelled. I went back in to ask about this and the receptionist said "I didn't know why you left so I cancelled your reservation." And was then told we would have to wait even longer to be seen. I know nobody cares to read a rant of a review so I left out details but the gist is this: The receptionist was extremely unhelpful and gave us no information, so after we tried to make the best decision for our family, she made it harder for us to be seen and then blamed it on us. I'd be surprised if she worked there much longer because she doesn't even seem worth minimum wage. read more

So thankful to have PM pediatric for urgent care! I most frequently use their tele-health service which is FAST and very helpful, especially late at night. If needed we go into the office which is fast, friendly and helpful. Thank you PM pediatric!! read more

I did not get the names of the staff, but the three people who were working on Monday night Nov 11th around 6pm were all wonderful and very helpful. From the front desk women to the doctor and the male nurse or doctor assistant, all were super helpful and should get some kudos for the kind disposition, understanding of how to keep my very strong 3 yr old down during stiches and an empathic tone. Highly recommend. Lucky we walked in and were the only ones and were in and out in about an hour, which I appreciated as well. read more

They charged me a copay at the site, when I don't have one on my insurance. They also charged my credit card for the bill automatically without my authorization. I had emailed them specifically to remove any authorizations beforehand, but this was ignored. I asked for a refund, but they refused it. I recommend a different urgent care to not deal with such issues. read more

No examination told us no medication or medicine needed, my daughter at 8 years old felt desperated, I asked if they could do Covid test and was told out of material and have to wait for many days, the doctor told us not to go to emergency till fever lasts more than 5days, my daughter has big pain and cannot afford, we went to urgent care next day did X ray and other testing and was diagnosed as pheumonia, how can the doctor delay my daughter and makes her so suffering ! read more

If you have kids - please bookmark this place ! You know how it is.... Friday after school you notice the cough and tugging on the ears but your pediatrician is closed for the weekend - the LAST place you want to go to is a hospital , what's where this group comes in. It's an incredible pediatric urgent care with the best staff and environment . I came in with all 3 kids and the staff was truly incredible . The office manager even stepped in to help encourage one of my toddlers to step on the scale while I corralled the rest . In addition to the best bedside manner, they can help Write prescriptions and offer recommendations to 24/7 pharmacies for when you're in a pinch. 5/5 stars read more

PM Pediatrics - Urgent Care Near Me - Tustin, California

Patient beware!!!! They don't take cal optima or choc health allowance anymore. They will tell you that they will see you this time but next time there is a charge that can range from $75-$150!! Don't trust them!! They WILL charge you even though they say this time they will not!! I confirmed with her three times and she said would be no charge! I'm not ignorant I would have gone elsewhere if I knew they were going to charge. They are crooks and shitty doctors. Misdiagnosed my daughter with pneumonia when she had mono. She started having liver and spleen issues less than 24 hours of seeing them! Save your family and yourself go elsewhere. Because they have you sign financial responsibility won't work with insurance!! They are crooks!! read more

PM Pediatrics - Urgent Care Near Me - Tustin, California

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Beware. This place will bill you instead of insurance. My daughter came in on 8/4/24 to treat a broken finger. Never thing I know, I was billed $566 with $300 taken from my credit card. I called a week ago and billing said they didn't submit the info to insurance. No worries, this person says she will submit. A week later, I called again. This person said that the claim was not submitted to insurance. She said she will submit. When i tried to submit the invoice online to United healthcare, I couldn't because there aren't any CPT code listed. I am now stuck and hoping that this place did submit the claim and the issue will be resolved read more

Ever since the last director left PM Pediatrics they are honestly terrible now. My 16 mo old is sick and I think has an ear infection and we just went to take him and they told us they aren't taking walk ins. How are you an urgent care that doesn't take walk ins? read more

Stijn Mintjens is a dr with no compassion, empathy or patience. I wasn't at the clinic, my husband was with my child. Stijn wanted to send my child to CHOC in an ambulance, I wanted to talk to him on the phone to ask about the situation. We were on the phone for 2 minutes and he threatened to call CPS on me because "we keep going back and forth" with his diagnose. I was distressed but I wasn't rude or disrespectful but this person wasted no time to threaten a worried mother instead of reassuring or showing a bit of kindness. Go somewhere else where dr cares. Not this clinic. read more

This urgent care went from best to absolutely the worst and most heartless place! We walked in at 9:45pm and they turned us away! We drove 30 minutes to be seen as they are the closest open urgent care to us. And instead of seeing us as their Open hours state until 10pm - they turned us away with my daughter crying in my arms out of pain! Apparently they take their last walk in at 9:40pm - except nowhere does it say that on their site!!! Your office staff has cold and heartless pieces of lava rocks instead of hearts! I wish your office manager the same experience one day when her child is in need - to be turned away and experience the anguish, and stress as she put me through ...I wish you to feel that pain one day and A LOT more!! KARMA will get you - just remember. CHANGE YOUR HOURS TO STATE 9:40pm IF YOU ARE GOING TOR TO TURN AWAY PEOPLE AT 9:40PM!!!! read more

We have now used this Urgent Care 3 times and every time it has been consistently amazing! It takes us 25-30mins to get there but it's worth it every time! #1. Open until Midnight!!! I appreciate this more than anything else! #2. The fact that they have Very Very easy appointment booking is just the best thing in the world for a mom of twins, especially during distress. #3. Easy checkin system and very quick! #4. Absolutely lovely staff and clean facility! Dr.Kozi - absolutely awesome! Put me at easy twice already! Their nurses are very sweet, had Neil (?) the other night. This is a thumbs up facility at every turn! read more

I am very happy to have found this urgent care! There are not many pediatric urgent care facilities in general let alone ones that are open until midnight! These facilities are extremely clean! The lobby is large with plenty of seating and they have several examination rooms. Everyone we spoke to there was very kind and caring. My son had a very high fever and they treated him very well with a very minimal wait time. They are also open to walk ins! However, I am knocking off 2 star for these reasons: 1. We got a PCR test done and have been waiting 5 days now for the results. That's pretty insane as we are not currently in a "wave" and even when we have been I have received PCRs back in 2 days max. I'm starting to get the feeling that it was lost or never submitted. 2. There's no direct line to the clinic. You have to speak with their corporate customer service which is on the east coast. So even though they are open until midnight, their phone lines close around 2pm PST. read more