Waiting to have your sample taken while fasting, holding your #1 is never a pleasant experience…read more but I will share that this Saturday team was great. I had a 915am appointment. While i entered the room, it was Full. Receptionist announced that they are handling additional appointment coming from closed location because of the Garden Grove chemical incidents. I watched the team process through the waiting crowd efficiently. When it was my turn, i got an very experienced technician. She was fast and the needle almost didnt even hurt. She had me in and out under 10 mins Looking good this time. Day and night difference compared to 3 years ago when i have to do an employment drug test at the Placentia location

Every time we come here, we are told they are short-staffed and running behind. While occasional…read moredelays are understandable, this seems to be a consistent issue. Patients make appointments because they are sick, have schedules, and need timely care. Having people sit in the same waiting area for 2-4 hours is not only extremely frustrating, but also unsafe, as it increases the risk of spreading germs. What's even more concerning is that appointment times are not respected. If multiple patients are scheduled for the same time (for example, 10:00 AM), they are not seen in any clear or fair order. It feels disorganized and inconsiderate of patients' time. This level of service shows a lack of respect for patients. If staffing is an ongoing issue, there needs to be better scheduling, communication, and accountability. Patients deserve better--especially when they are not feeling well.

bad management embarrassing experience ever My appointment…read moreis 9 . And I fasted be there 8:40 to check in by kiosk. My name shown on the waiting room screen. 10mins later The weird thing happy. My name was removed from the screen.I dont know its system wrong or people manually removed me. I talked to the Lady who said she is the manager come out from inside. What she replied me is they can not find my appointment and i had no appointment .Instead， I had to reschedule or standby by 12:pm. I even showed her text reminders my appointment info. She still replied me with bad attitude that I had no appointment. And even blamed me in front of publici that I had no patient. finally， I got the lab test with my insistence. Really need notice everybody. Keep all appointments info records and take picture from the screen which shown your name. Otherwise, you will be ruin your whole day.

Nobody likes to get blood work done, so it's kind of hard to give any place that does blood work 5…read morestars. This one does deserve four though for the reasons I'll spell out below. First, the bad. If you've never been to this location, it's not easy to find. I had to look at the directory to see it was office 121. (It might be on my text, but I wasn't looking at that when I arrived.) Second, the door is very office-like. The only thing to tell you it is Quest is the small sign to the left of the door. When you open the door, I found the room very cold and not very inviting at all. It was also most like a futuristic movie where AI is going to be your host. There's nobody to greet you, only a TV playing Quest information, and 2 check-in terminals. You also can't check in until 10 minutes before you're appointment. Assuming you've done everything on your phone, all you have to do is watch the countdown timer and check-in that way. That was actually super easy. A few minutes later I received a text saying to make sure I'm in the waiting room as I'll be called shortly, and within about 3 minutes, I was called back, right at my scheduled time. That was pretty impressive considering someone who didn't make an appointment was sitting there and said the wait was 30-40 minutes. I've heard it's longer without an appointment so if you can, make one! Once I was invited back, everything was super smooth. Everyone was super nice, very thorough, and I was out in less than 5 minutes. There was no bruising either. Another downside though is the restroom situation. It's on the outside and you have to get a key from someone to use them. That sucks if you're already done and heading home. All in all, I can't complain. I wish the waiting room was a little more welcoming. but it is bright, there are a lot of chairs, and masks available if you wanted one.

Unacceptable experience. Walk-in visit with a 2-hour wait, only 1 lab tech drawing blood & another…read moreemployee sitting at the front desk doing paperwork instead of helping patients. I arrived at 7:45 AM. I tried to schedule an appointment the night before on the app was told none were available. While sitting here waiting, I checked the LabCorp app again and suddenly there were 9 appointment slots available. That makes no sense. Why weren't those appointments available the night before? To make matters worse, several non-English-speaking patients arrived and clearly did not understand how to use the self check-in kiosk. No staff member offered to assist them. They were left standing there confused, which only added to the chaos and delays. This location is poorly managed, inefficient, and a complete waste of time. I will never return. I finally made it in to get my blood drawn. Veronica helped me and she was very nice. That was the only pleasant experience I had at this place. I truly miss Quest Diagnostics.

Had to get bloodwork done for my new primary dr. I love this location and all the employees here…read morethey know me by first name thats how much I go in lol! They are so friendly and quick here. Always love chatting with the workers here everyone is super friendly. It wasn't too busy today so wasn't there for too long which was nice. Small parking lot and it's upstairs. When it's busy you cannot find parking but when it's not too busy you can. Thank you always for your smiles and caring hearts I appreciate you guys. Have a beautiful day, be kind to everyone :) Aloha

Busy location! Had an appointment and they missed it by 45 minutes. Need to try and book first…read moreappointment if you want to come here. Appointments don't mean much when you have a walk in appointments that are shuffled in between. They probably need to book less appointments. It's apparent their staff cant handle the current volume.

My experience here was great. I made an appointment online which was really easy to do. I checked…read morein and upon 5 minutes, I was called in for my turn. I was there for a standard blood draw ordered by my healthcare provider. Let me tell you, I hate needles and they make me so anxious. However, I barely felt the needle at all and the lady who did my blood draw was an expert. I can tell she was good because she was quick and I barely felt anything. She was friendly and nice and it made my experience great. Wish I got her name. Parking was plentiful.

Accurate rating description for two starts is "could've been better." This place only has PA/NP…read moreand no MD on site. They have the capability to draw blood and send to lab for stat orders. Unfortunately, what they lack ends up a longer list. The first MA was unable to get a vial of blood and said someone else would try on my other arm with a straight needed (vs butterfly). She left me without even putting a bandaid on the arm she poked and I had to struggle to put the bandaid on one handed while still maintaining pressure on it. Next MA comes and draws blood and when she's done she yelps I don't have a cotton ball (to put on the vein she just drew out of) and my blood is just pooling while she puts a bandaid on. Luckily I'm well versed enough to know I needed to put pressure on my bandaid. The NP who saw me was new to (per the MA) she really didn't put my mind at ease. Her expertise and knowledge seemed lacking based on the answers to my questions. First thing she asked me was, why are you here and not the ER? I told her my PCP sent me here because she didn't feel it necessitated a ER visit. She wanted me to be evaluated by YOU to assess and in your medical opinion, do I need to be seen further or what course of action next? She swabbed me for flu and covid and I verbally questioned her because I had isolated severe GI symptoms. She said sometimes those present wither GI only. Does it? I don't know, I'm not an MD but I'm also someone who works in healthcare and it didn't feel like the proper procedure. When I asked if she would be ordering any stool samples, I heard through my closed door "do we do that?". Ok, she's new, I'll give her that...but she comes back in and says "if you'd like to have the order for stool testing I'm happy to give that to you." Am I the md or am I the patient? I came here for your professional medical opinion! Do I?! So after I kindly communicated that I am looking to her for her opinion as the expert whether or not my symptoms necessitate an order, she still doesn't quite give me a direct answer! I haven't been to that many urgent cares, but I've come to see a trend that many of the urgent cares that are owned by a company with multiple locations don't have MD's on staff physically there. That said, I've also noticed the trend that many provide sub-par care.

Went in with an appointment. The Website said they took my…read moreinsurance. I get there and apparently they don't take it anymore. I offered to pay out of pocket as I was sick and needed care. They turned me away.

Had an 8am appointment and was done by 8:15am! Front desk…read morewas efficient. I get very nervous getting blood drawn and Raj made the experience stress free! He was patient and offered many kind words. Highly recommend!

The lab tech that did my blood draw was a total F #### profanity removed! She had no idea what she…read morewas doing and she choked my arm with a rubber tie until my fingers were turning purple and blue and only took off the tie AFTER my blood was drawn so, then my arm was bleeding a lot and she couldn't even get the elbow wrap around properly. The blood dream took a LONG time and this B had the audacity to tell me that it was my fault my blood was flowing very slowly. Afterwards, I found out that she didn't even get the needle ON the actual vein. See photo. She was trying to pull blood from my muscles. WTF? Also super painful. What kind of untrained i###ts are working here?!!! So many blood draws in my life and this is the worst one!

I've been scared of getting my blood drawn pretty much my whole life, and for some reason I never…read morefelt that fear once with Andreh. He's extremely professional, super efficient (he was in and out of my apartment within 10-15 minutes), and clearly knows what he's doing. He walked me through everything with total confidence and made the whole process feel easy. He was also super patient with my barking dogs, so there's some bonus points right there. If you're in the area, you need phlebotomy done, and especially if you get anxious about needles or haven't had it done before, this is your guy. Five stars - highly recommend.

I had my call returned within about 15 minutes. Andre's a super friendly guy, pretty funny dude. He…read morewasn't overscheduled and was able in my case to accommodate a next-day appointment. I paid up front over Venmo, feeling comfortable with it because of his good reputation on here. And indeed he did not disappoint. Andre showed up to my house exactly on time. He went over the instructions of the kit for the test I was having done, and already knew what to expect. He asked the right questions - "Are there ice packs with this one?" "Does it need to be centrifuged?" He was even such a pro he knew which cabinet door held my garbage can without looking. The poke itself was right on the money, nearly painless, and without complication. He took the kit with him to do the postal dropoff himself - it was included with his services. One less thing for me to have to do, which was appreciated. We shook hands, said goodbye, and that was that. He did not solicit me for a Yelp review. A lot of service providers will offer deals to customers in hopes of scamming their way into a good review - it's a red flag whenever I see it and it makes me mad for having wasted time reading reviews that were essentially bought. But Andre didn't do that at all, which is why I immediately got on my computer to write him a review anyway. He earned his reviews by being good at what he does. I'd use him again anytime.

I had a time sensitive order that needed to be finished and I would not have made it back in time…read moretowards my usual location. They close at 3:30pm on a friday and it was 3:05pm. Bring in Yelp to the rescue! Asked Siri , "find me the closest location Stat" and onward it brought me to this location in Orange. Parking was a breeze, i was greeted by Edith who assisted me with several of my orders. One of which i had to email. Word to the wise, wifi here is a bit tricky. So, i signed onto their "guest" portal via wifi and after several attempts was able to successfully send the order to them. Thank you Edith! I got lucky. It must be noted: Morning draws have to be by appointment: 7:30am-12pm. After lunch, walk-ins are possible. I made it by 3:15pm within walk-in hours and was able to be helped . Key note: this location is located on bottom floor, as you walk inside the building it's straight after security. They are open until 5pm M-F. I had to use the Kiosk to check-in via ID and verify insurance per usual and the rest was sitting in the waiting room. The vibe here is lovely. Its a small waiting room, with limited seating ( i counted 6 chairs) but it has a tv for one to watch while they wait. Edith, Brianna and Sherri at the front desk were friendly, welcoming and super helpful with my email/order issue. Each Labcorp location has its own vibe. This one is cozy yet uplifting. Once inside the Phlebotomist named: Louis Helped me. My arm wasn't being helpful, and mid-way we had to abort mission. I had a small, tiny issue with vasal -vagal nothing some rubbing ETOH can't handle. Luckily, I was able to get some samples needed for an immediate issue. Will come back for the remaining when ive rested for round 2.

Worst customer service ever! They don't have an appointment until 15 days and the place is pretty…read moremuch empty. The front desk was very blunt and said I can't help you, you need to call the number on the paper or scan the bar code.

Had my drug testing done here(3/21/25) Owners and employees…read moreare very friendly. Also place is very clean. I will definitely come back here if i need future tests done

The place was clean. The lady working was so nice. I was in and out pretty quick. I would go here…read moreagain if needed. 5/5