Greatly appreciate the service the support the help if a machine malfunctions they immediately…read morerefund the money and resolve the issue and accommodate you as quickly as possible

I come here regularly to do my laundry and have always recommended this laundromat to my friends…read moreand neighbors because I've consistently had great experiences--until today. I was washing all of my white blankets, towels, and expensive quilts in Machine #36 when it just kept spinning and never actually began the wash cycle. I had also paid extra for the Ultra Wash option. I went to let the staff know the machine wasn't working. One employee came over and tried to help but didn't seem to know how to resolve the issue. She noticed I had selected the Ultra Wash with hot water and then informed me that there was no hot water. If there was no hot water, then I didn't receive the wash cycle I paid for. I explained that these were my white blankets, towels, and quilts, and I wanted to make sure they were properly cleaned. I asked if they could simply restart the machine so I could rewash everything, but I was told they couldn't. Then Martha stepped in, and unfortunately her attitude was very dismissive. She again stated there was no hot water and said the best she could do was give me a rinse cycle. She also told me that if I had informed them before starting the machine, they would have refunded me. How was I supposed to know there wasn't any hot water before I started the wash? What upset me the most wasn't the machine malfunction--it was the lack of concern for the customer. Instead of trying to make things right, Martha told me I could go to the laundromat across the street. I had just spent well over $60 washing my laundry, including $15 for a single washer load (DOUBLE WASH), only to be told to take my business somewhere else. I wasn't asking for anything unreasonable. I simply expected to receive the service I paid for and to have confidence that my laundry was washed correctly. Instead, I was met with indifference and a dismissive attitude that made me feel like my business didn't matter. To make matters worse, after our conversation, the employees gathered together and appeared to be talking about me. Every time I walked by, I could see their reactions, which made the entire experience extremely uncomfortable. I still had several loads of laundry to finish, but instead of feeling like a valued customer, I felt unwelcome and embarrassed. The owner has always been kind and has always seemed to genuinely care about customers, which is why this experience was so disappointing. I have a hard time believing they would approve of the way this situation was handled or how I was treated. I sincerely hope Martha receives additional customer service training so that no other customer is made to feel the way I did.

So perfect location for last minute Disney laundry!!! I've never used a laundry mat before... so…read morethe gentleman was very helpful. It's clean the machines are new!!!!!! I was surprised based on the location. The staff was helpful. You don't have to worry about bringing your own detergents they are super cheap! Only issue is they don't have many baskets. So he kept helping me steal from others who were hogging them. I would definitely say go here! Plus the laundry was done so fast!

Be careful!!! I've decided to go to this laundromat to wash my clothes because of the good ratings…read more However, the second time I went to go wash my clothes I saw cockroches on the floor and washing machines. It sucks that there was no owner to supervise the area. Never again coming to this place.

A la senora de hoy Gracias por El show .. Marca me Muy bien…read moreservicio Regreso de nuevo

I love coming to this Laundromat, always have a good experience. Brand new washers/dryers, and it's…read morealways clean. Great customer service! The only problem is, the lady that works Sat morning shift writes a note on the bathroom stating "bathroom out of service" which is a lie. I'm here now and really need to use the bathroom and she rudly keeps pointing to the sign she created saying no that I can't use the bathroom. I hope the owner or managers read this. I know they used to have their number posted inside but not anymore ? Please fire her! She makes me not want to come back and I love this place! Thank you, Jacquelene W.

This review is for Boulder Laundry at 1457 S Main Street in Santa Ana Ca…read more This Boulder laundromat has the nastiest worker I have ever encountered in any everyday business. I witnessed what I felt was the ugliest side of a human being. I wanted to test an electronic massager from a gentleman who comes to this laundromat regularly, but since the laundromat offers public power outlets, we simply wanted to plug it in and unplug it afterward. This woman would not allow it. She said she would call the police and the owner. The owner, when contacted by phone, seemed to agree with her. Because of the way we were treated, I will boycott this laundromat at all costs. We then went to the business next door, El Charrito Meat Market. They do not have public power outlets, but everyone there was very polite, helpful, and friendly. They even helped us find a different plug when the first one did not work. That is kindness without boundaries.

I drive 10 minutes to wash here, there's three laundromats at my corner but none as clean and…read moreprofessional as this one!! I go for the early bird special and it's always so nice to get greeted by my favorite hard worker Maria! She's is always busy either cleaning the machines, the tops, the floors and folding. I've gone once at night for emergency wash and saw another worker sitting down and eating the whole hour I was there. Anyway definitely will keep going as long as the early bird special is there :)thank you Maria!!!

I want to give a shout-out to the kind lady who was working on December 15th around 8:55 PM…read more My quarters kept getting stuck in one of the washing machines, and she was incredibly sweet and patient with me. She gave the machine a little whack, and just like that, it started working perfectly! She definitely has the magic touch, lol. I truly appreciate her personable nature and her commitment to providing great service.

This Laundromat is everything My apt complex has the…read moretiniest washers and dryers. My roommates and I had a very difficult time finding a decent laundromat and then we found this one.. SUPER CLEAN, a lot of washers (all different sizes), and dryers. The staff is always diligently addressing any issues that may occur.

Haven't been here in maybe over a year and I had 2 decent sized loads to wash. It's all t shirts…read moreand both dryers were appropriately filled. I used a huge dryer & a regular sized one; after 24 minutes of drying on high heat, all wet still. We ran it again and the big dryer finally dried everything in it but the small dryer was still completely wet! After everything finally got dried, and me wasting more money.. all my clothes were still wrinkled to shit and 1/3 of my clothes were still wet/damp. Never coming back again; this place is a POS. They upgraded their washers and dryers and they still don't work for shit. To others looking to do laundry here, don't. Find somewhere else!

I used to live in one of the apartment complexes near this place, and my parents would often take…read moreour laundry here, because the laundry machines in our apartment complex had terribly laundry machines that would just burn our clothes. It was truly awful. The service here was wonderful and the machines did such a wonderful job at cleaning our clothes to perfection.

No employee if machine eats your money or something goes wrong. Just a number to call and they…read moredon't show up.

The lady that is sometimes present at the laundry mat keeps everything very clean. I've seen her…read moreearlier in the days and late at night, both times she is super friendly and if she sees you parking, she will meet you at the lot with a cart and help you bring your stuff in. She's done it with me and others. She offered us a water bottle and she is just such a sweetheart in general. To some people (especially my own kind) she may seem rude but she's not. It's a culture thing and it could be a language barrier because we've exchanged a handful of words. Today she helped an older lady fold her comforter and the rest of her clothes. There is still good people in this world. If no one is around, place still looks clean. I mean, it also depends on the people that use it. Some can be careless but for the most part, I enjoy coming here versus the newer one down the street by the car wash. Never really seen any suspicious persons in and out or around the area so as a female, I feel really comfortable if I come alone. Prices not bad at all, compared to my apartment complex and the amount of larger loads makes it easier and faster for me to get things done.

Never open on time ... have to wait 30 or until they feel like opening the place .... Guy is too…read morelazy and always running late

Parking was very easy considering there's a big parking lot right in front of the laundromat!…read more I decided to do laundry right before work so I wouldn't rush- I live in Long Beach, work in Orange- so I stopped by here since it's very close to my job. I'm used to washers being almost $5- for the bigger loads. However, this location was a bit pricey. The biggest washers they had were up to $7 almost $8 if I remember correctly. Again, it might be the fact that Orange County is pricey compared to specifically Long Beach, but even then, the cheapest was $4.50. Nonetheless, the price didn't affect how my clothes were washed and dry. The dryers were free but they had another set of dryers that you do have to pay for starting at fifty cents. The free ones on the first row are 15 minutes, while the bottom row was 60 minutes, at least the ones I used. I also noticed the washer was a bit on the "dirty" side, which doesn't bother me. However, I know a lot of people who struggle with sensitive skin, so seeing built up left over detergent might be a concern to those with similar issues. The location is pretty small so when it gets busy, it gets crowded! Luckily, they have a couple of chairs outside for those who might be claustrophobic. They also have two vending machines, one with the usual laundry detergent and softeners. And the other with snacks. Probably wouldn't go back just because I have cheaper options near me. However I didn't experience any problems here.