Rude girl at the dry clean. Worst customer service. Came in to do some dry cleaning and the girl had the worst attitude. I just took my business elsewhere. Prices here are almost double from other dry cleaners. read more

Cheaper charges. Almost $9 a load that's bullcrap. It's not only real estate rent and food, now it's laundry. Thanks you sorry governor read more

Orange, CA Location: Best customer service I've had in years. I had a few questions and Trevor, the manager, was so helpful. He is Lucy's best asset. He was very informative, kind, considerate and professional. Trevor was diligently cleaning a appeared to actually be doing a little maintenance & sanitizing dryers. He busy working the entire time I was there, but was available to stop and answer any questions I had. Although the Orange Lucy's is smaller and the facility is older, the hot water was hot & the warm water was warm and the machines & spin cycles were excellent! I am sure this older facility will be upgraded like the Costa Mesa facility is, but the machines were in good working order and m, again, everything was clean. Thank you so much for being tops in laundry customer service! It was a pleasure and I will definitely be back. Costa Mesa, CA Location: Very nice place for large items, comforters, quilts, etc. and large loads.....you can actually choose hot water and it's hot. This is a very nice place & the attendant (I think his name was Henry) was helpful. The items wash and spin properly in the temperature of water desired, and they rinse thoroughly to where there is no residue on your laundry. Washing machines spin very thoroughly and the drying time is a very minimal. The cost of the drying is very reasonable. Lucy's was clean and well maintained. read more

This place sucks and is incredibly expensive. The machines don't even soak your clothing or actually wash it and majority are out of order. Dryers are actually big but take multiple cycles to dry. Overall, I wouldn't come here. The member card seems cool but not worth the cost of what it takes to wash and dry. read more

Only good thing about this place is that there's a 7/11 right next to it. If YOU want to wash here just be aware you have to purchase a laundry card and it's 1 dollar. 2nd if you want to add more money you have to put the minimum of 5 dollers or more... Plus the area to fold clothes is so small and don't have that many spots . I noticed the machine that I used was 6.79 and the dryer is 1.99 for 24 min and doesn't dry well. I only needed to wash here one time because of a drs visit and wanted to waste time. I'm not from the area and happy I am not coming back here again. You can find another location with better deals and you can even get free drying while you're at it if you do yourself some research. Save yourself time and money and go somewhere else. read more

Zero star if i could. Bring a couple beddings from home to get it washed here. Machine broken and didnt work but keep taking out money from the card. No staff on site to assist. Horrible! read more

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It was really dirty and most of the washers and dryers were out of order and the prices are really expensive.over all I wouldn't recommend this place to anyone. read more

Lucy's Laundry & Dry Cleaning - Most of the washers and dryers have this on them - Laundromat Near Me - Orange, California

Edited version of review: I have been looking for a cleaners and I was recommended to Lucy's by my neighbor. Yes, I am aware that location has different hours for the open laundry matt style versus the cleaner's section. People are there doing laundry in the laundry mat section but with a chain and lockbox on the cleaners door and no access from the interior and nobody working there, no signage, no working hours... Very frustrating. I did return many times on different days and various times during your working hours and nobody was there. I went out of my way several times, that's what is so frustrating. I ended up using different cleaners and over paying. I can only assume I wouldn't have the same experience at Lucy's. read more

A bit pricey but a dependable laundromat. I used the super load for my blankets 1 load of clothes. Spent about $18 to wash and dry. Could use more lighting. A bit messy but that's not the laundromats fault. People need to clean up after themselves. read more

Laundromats like this one reminds me of my childhood! I'll definitely be back. The amount of washer and dryers are a good amount. Consider being here for maybe 1hr-2hrs depending on your laundry. Provided: laundry cards, laundry baskets (to assist you in transferring loads), dryer sheets, restrooms. Please note, you need to use your laundry card for the restroom so you are technically paying to use their facilities. Our laundry came out fresh and clean, no wrinkles! I definitely recommend stopping by next door (7 eleven) for any laundry stuff you may have forgotten to bring for doing laundry. Also it's a convenient place to grab a snack and wait for your laundry to be done! read more

This review is solely because of Mary. My pillows and mattress pad have been in desperate need of a washing. I've had them for a few years and despite numerous febreezing, they were due for a wash. I looked for a Laundromat and happened to find Lucy's nearby. The reviews mentioned Mary, but I hardly looked for her. I came in, threw my pillows in the wash, and then the dryer. Whilst waiting for the dryer, and it being very quiet in here. A woman approached me and asks if those are my pillows in the dryer. I said yes, they are. And she asked if they were memory foam. Immediately my heart sunk and I went into panic... "yes...." I said... with the inner monologue in my head going "crap should I have washed them..." She mentioned that you normally don't wash them but to keep an eye on it. She then proceeded to go above and beyond!! 30 minutes later I'm still here trying to dry these damn pillows... Mary has come back and refreshed my dryer numerous times to save the day and make sure I'm not spending $50 for nothing. She has also come over with numerous google articles on how to dry, recover, save, and clean pillows since my tags have faded and are illegible. She has made this 2 hour annoyance anything but that. I appreciate her positivity and light she brings to this crazy task. I have my own stacked unit at my apartment (using this place cause I have larger items) but I'd come back for this. Much appreciation!! read more

This place requires that you purchase for one dollar (cash only) a laundry card on which you add value with more cash. Each laundry load costs over five dollars with additional $ for extra rinse/ heavy duty, and the dryer costs $1.62 per load. The machines currently do not accept card/debit. This is not a traditional coin laundromat. There is one attendant who may or may not help you with technical difficulties with the reloading machine. Several of the washer/dryer machines were out of order and had a handwritten sign taped to their exterior to indicate them as such. Even the attendant was unsure whether the machine accepted card or not, and commented that "the card machines have been acting up recently. " Thankfully, there was a 7-11 two doors down in the same small strip mall (to which this sad establishment belongs) that has an ATM machine for which my bank does not charge a fee, so I was able to withdraw cash, buy a beverage, and get enough small bills in change to charge my laundry card, which I regret purchasing, since I will never be going back to this place again. The place claims to take dry cleaning, but when I asked the attendant about this, she said that they send the dry cleaning out to another company, so that it takes quite a while to return. I'm guessing this is on the order of over one week, which is not a great turnaround time. Save yourself the breath and the headache of trying to navigate the broken card machine with cash only, and go somewhere else. read more

Love this place it is always available the manager's customer service is great will recommend their services to family and friends. Thank you! read more

Had a little issue with my laundry today and the manager of this facility was so kind to help when I reached out to them on their Ring! Definitely recommend this place to do your load of laundry and blankets! This laundromat shows great kindness and you'll be leaving here with a fresh load of laundry for sure! read more

Always availability and once you get the hang of the card machine it's easy and fast and the customer service is great.

There were lots of available washers and dryers. The staff was kind and courteous whenever i had questions. Overall, it was a good experience here. read more

This is kinda bullcrap that I can't even get anyone to answer me or help to take my laundry out since one of the machines is currently locked and I have to resort to Yelp to see if they will reply back or even help me out read more

I went there to wash my clothes while waiting for my washer and dryer to be delivered. I showed up to all the washers and dryers being use by the employees for the wash and fold service. Maybe you should close during the times that you use all the washers and dryers. So new costumer have a better first impression, and become reoccurring or recommend to others. It was very disappointing and overpriced, I will never go back and do not recommend. read more

Customer service is horrible they answer your questions when they want to take your money then drop out. The washers don't work properly because of the horrible technology. Don't bother going to any of these... I should have known better because nobody was there washing clothes at a time when they should have been busy. read more

This review is for their Fluff N Fold service. When they first opened, it was great service. Now... it's AWFUL. I've already found a new laundry service to go to and I just picked up my last load from Lucy's just now. Never again! I'd give them NO STARS if I could. They've changed their hours to 9a to 3p and they are now closed on weekends. That's great but you're in business offering a service and only being open for 6 hours a day during the week does not give sufficient time for people to pick up their laundry. FFS, if you don't want to work in service, find something else to do. I had dropped off some laundry on Saturday afternoon, and the girl who took my laundry in said it would be ready Monday afternoon. I wasn't able to go until Tuesday afternoon to pick up and it wasn't ready yet. She said it would be 20 minutes! I don't have 20 minutes to wait. The girl who took my laundry in said it would be done by Monday afternoon, so it should be done by now. I go Wednesday and they're already CLOSED. WTF?? Why are you closing at 3pm. You provide a service for people, your hours should accommodate people who have to get to work before your opening and work until after you close and at least be open Saturday mornings. Why are you even in the service industry if you wanted a Monday thru Friday 9 to 3 job. Ridiculous!! When I arrived there this morning to pick up, the employees weren't even in the building!! I waited around for at least 10 minutes for someone to show up. They were apparently getting food at the convenience store. Both employees went at the same time. This is how you do business? I am glad I picked up my last load from them today. This was not the first time my laundry was not done when needed. I dropped it off and requested that it be done by 12p two days later. The lady who took my laundry in put down that I wanted it by 2p, which was COMPLETLY FALSE!! I didn't have 20 minutes to wait for it to be done, as I have a schedule to follow as well. I had taken my laundry there for the last FIVE years, and this is how they treat you because I'm not a big hotel or fancy spa. They don't deserve your business. Their new hours reflect how they don't even want to work. Take your business elsewhere. They don't want it anyway. read more

This place was clean and convenient. I LOVED the efficiency. Washing and drying times were shorter than I expected, and nothing needed a second or extended run. Plus, alI the machines had a very nice capacity. I always expect to have to add more quarters to a driver. For me, nothing required an extended cycle. Also, it's not a coin op. You buy a card ($1) and load credits onto the card. I had some issues where my card wasn't readable by some machines, and where it wasn't readable by the dispenser so I couldn't see my balance. On the other hand, a sign indicates that you can only put money on your card twice per visit, and the minimum addition of credit is $10, and there's no refund of any extra credit you may have purchased once you're done. If you know you're coming back, that's not a problem. But if you're here for a one-time visit, this is only a great deal if you correctly anticipate, more or less, how much you'll need. That said, I was happy overall. I was there for a one-time visit, and I put $5 more on my card than I needed, and then gave it to someone else on my way out. But even with that included, I feel I got a pretty good deal. Also, there's a Japanese fast food restaurant next door that's not bad, and I was able to eat a healthy, reasonably-priced meal during the short time while my washing machines were running - an added bonus. read more

I've gone to a couple laundromat's with fluff and clean service but here it's ridiculous how small it is. Employees used more than half of the machines and they are not clean whatsoever. Some are filled with old soap and it seems it doesn't get cleaned frequent like other places.Very dirty. As well it is high priced and the wash doesn't even work well. Disappointed. Ended up leaving. Really need management to help clean up that place with better organization. read more

I came here because I bought a new comforter and my washing machine was too small. Since I normally don't use a laundromat, I had a few questions. Serena was the person working there and helped me so much. She was very patient answering my questions and helping me. A give Serena and Lucy's props for being there!!! A++++ read more

This laundromat is located right by 7-Eleven and next door to Umami Teriyaki Grill. Homeless people tend to hang around and roam this area so just giving a heads up so you know what to expect. The laundry is open very early, I came here around 4:30AM and there were already people washing/drying their clothes. To do your laundry here you go to the machine and get a card that you can reload with money to use with the machines. Unfortunately, that's the only way to do our laundry here. They have huge washing/drying machines but the washing machines are pretty expensive. For me to do my laundry (just to wash one load), was a little over $8. What's even worse is that the machine had an error code and didn't drain the water out of the drum AND wasn't able to go through a spin cycle. So, my clothes ended up being soaking wet before drying. I recommend you take your laundry elsewhere, this place is just expensive and unreliable. Next time I will just go to the cheaper laundromats where the machines actually work. read more

Can't recommend this company enough they are very responsive. Can request next day pick up online anytime easy to use website. Best customer service . Excellent fluff & gold at a great price read more

I've been coming here for years and it's honestly the best place to ever come and wash, lot's of love to all the employees, managers are always helpful and amazing, and the price is perfect. read more

I will second the comment on customer service. My issue is the pick up/delivery service and the app. Delivery guy Charlie is amazing, but the rest... Never a straight answer. Used them for laundry and it has been generally great, but last time, the casual shirts came back with grease type stains from where, we do not know. Reached out and never received an answer. Moved and 1st service out for dry cleaning, they mistakenly put Fluff and Fold, even though clearly on app, chose dry cleaning. Called and they made the switch. Receive an email receipt that clothes would be delivered and the receipt still says fluff and fold and again minimum charge. I sent 5 shirts. Regular guy dress shirts. SIXTY DOLLARS!!! 12.00 A SHIRT!!! For real??? I called and the woman said yes... 9.75 per shirt is the normal charge, but obviously I am confused as the bill was 60.32... And the bill shows Fluff and Fold with a minimum charge. CRAZY!!! It was a great service while it lasted. Not so much anymore. And kind of sad on that. Learned that lesson the expensive way. read more

I came here to wash a few blankets I spent a total of $30 on washing and drying and my blankets smell bad. Prior to washing them they didn't have this particular weird gross smell. I used tide detergent and fabric softener. After I finished I decided to look into the area that I put soap in and there was a lot of residue of old soap, it was halfway full of water and green detergent (I didn't have green detergent). I will never wash here again all I did was waste my time and money. read more

Came here because the reviews look good once I got there I parked I went inside to look for a basket to load my clothes there was none a lot of people crowded place is not as big as it looks on photos I just took off somewhere else read more

This place sucks! I use to use them years ago and the delivery service was great. Now you can't even get a live person to answer the phone. I recently had a delivery and an entire bag of my clothing is missing. No one has gotten back to me to tell me where the hell my clothes went! They only respond to text and it takes forever to hear back. I've now lost over 300 dollars worth of laundry. I will NEVER use this service again! read more

Haven't been back in years but I love how I come early get my wash done & it's not busy which is nice. The only thing that sucks there are alot if washers down & some dryers. I like to use the smaller washers & there is only like 3 that work. Place is kept clean. Wish they had there tv up like before. read more

This laundromat is in a good location and fairly clean HOWEVER they are expensive and fail to take care of their machines as many are out of order on a regular basis. They also raised the prices on their dryers WITHOUT changing the amount listed. You think you are paying 99¢ but they are now $1.25 per cycle. This is WRONG. ALSO horrible at placing 'out of order' notices on the many washing machines that our not working so you waste product and time trying to use a machine that DOES NOT work. It seems all about making money and little about customer service. If you can find a better place to do your laundry I recommend going there and not Lucy's. . read more

I had a great experience with this store first time going and definitely will be returning everybody was very helpful and was very convenient for me! Definitely recommend coming here guys! read more

Leaving an updated review because of their awesome employee named Mary! So attentive, so friendly, and so welcoming as well! read more

Best laundry mat ever... got $2 added to my laundry card for being a first time customer, and another $1 for registering my card. I can wash 6 loads in 1 machine for $6.50. I just saved me a few hours compared to using my complex's laundry mat... which each washer reluctantly fits 2 loads :/ And get this... $1 to dry upto 10 loads of laundry. To wash all of my clothes, sheets, and comforter - It'll cost me about $15.00 and I can get all of it done in about an hour. Very, very impressive. Other +s Free Wi-Fi LOTS of large washers and dryers Next to Umami & 7-11... a Catholic Church too if you want to get your prayer on. Extra +s They offer Fluff n Fold service which my co-workers use. $1.25/lbs of laundry and they will pick it up from you, then drop it off all folded and pressed. They also have a dry cleaner!! read more

Came by with a coat and pair of pants to get dry cleaned. I wanted to get a quote prior to leaving my clothes and the gentleman tried to figure out the how to quote on the computer but couldn't figure it out. He gave up after about 15 minutes and said he was newer and that I could leave the clothes to be dry cleaned with them but he couldn't tell me how much it would cost. I ended up leaving and having the clothes fry cleaned elsewhere. He did tell me that dry cleaning takes three days. read more

This use to be a awesome place to do ones laundry. Now the waiting on washers & dryers is just frustrating. Not because of clients like ourselves but because the employees taking ALL machines. Once a machine is ready to unload and I inform the employee of it. He says he can't unload it, it belongs to his co-workers who she is no where to be found. So I ask where is she and all he says "I don't know and I can't unload" Where is the customer service?? Lucy's Laundry I hope the customer service can improve and fix this problem. read more

Lucy's Laundry & Dry Cleaning - Picture of washers waiting to be unload for over 20 minutes. Seriously - Laundromat Near Me - Orange, California

I love the card feature. This laundromat is always clean and it really doesn't take long to do a wash & dry here.

They are an incredible service! I have their pick-up Delivery service and love it! They are a great company Id give em 6 stars if I could! They are human so there has been human errors. BUT Martha has always gone above and beyond to make accommodation or corrections. read more

Efficient. Very clean clothing. very courteous. Immediate response to messages. On time. Easy to contact. The very best!!!! You won't be sorry. read more