Four days before my friend's appointment we came in for a starter estimate. Joe at the front desk…read moretold us there would not be a charge for an inspection. The printed estimate listed a few items like brake pads but no inspection fee. When my friend's car was towed in she asked them to check the starter, brake pads, and a couple smaller items. Later she got a call saying it was not the starter but the battery. She agreed to replace the battery parts and labor only. She was never asked to approve any inspection fees. When we came to pick up the car there were two inspection charges added, one for $9.99 and one for about $40. My friend reminded Joe he had said there would be no charge. I confirmed I had heard him say this. Instead of simply addressing it, Joe said things like "you guys are looking for free stuff," cut my friend off several times by putting his hand in the air, and even took a phone call while speaking with us. He removed the charges only after we pressed him. When we came back later because my friend had dropped her chapstick, Joe looked at us and said to another employee, "They're probably here to say something's wrong," while staring. We had not even spoken yet. We are two Black women in St. Cloud and the way we were treated was mean, dismissive, and unprofessional. This is not about wanting something for free. It is about being charged only for what was agreed to and being treated with basic respect. I hope management addresses this so no one else has to experience it.

we did not know what was wrong with our vehicle only that it sounded really bad. we had it towed…read moreto Tires Plus. We knew that car was older and that we did not want to put a lot of money into it to fix it. We received a call and they told us that the cost would be around $1,100 so we decided to go ahead and fix it. We went to pick it up and they did not fix the issue!!! instead they told us it would need to be fixed by the dealership but charged us $900 for what ever they did. WE DID NOT WANT TO PUT MONEY INTO THIS VEHICLE!! now we are down $900 and have to go to a dealership to put money into whatever they will do. YOU SHOULD HAVE TOLD US YOU CAN'T FIX THE WHOLE THING! we wouldn't have worked on the car at all! Tires Plus CANNOT be trusted!

My dad took care of business easily over the phone to hook me up with a new set of 4 tires for a…read morevery affordable price, he has done business with before and has good things to say about them. I will return to review the Rocky Mountain AT tires and installation after my 10am appointment tomorrow. Perfect job, i was back on the road at 10:26am these guys are fast as sueco

The customer service and positive attitudes here is off the chart. They really take care of…read morecustomers. We had a bad tire issue and they were booked solid but they took care of us. Also learned they own Tire Rack and will mount tires bought from TR at a discount.

I had a timing chain go out on my Ford 150. Brought it into their Sartell location and they fixed…read moreit. Took them 3 days to do because they had to keep ordering parts. Once it was finally complete, it broke before I even got home. They had to fix it again. After that, I immediately had an oil leak and had to have that fixed. Next visit, they said I had another oil leak but I had already paid over $5000 to them for the other repairs and could not afford it at that time. I then started to have a large pool of oil on my garage floor so I had to borrow money to get the second oil leak fixed. When I bought it in, they said they couldn't find a leak and argued with me because I was somehow stupid for thinking a large pool of oil on my garage floor would be from a leak and they had already told me on a previous visit there in fact was a leak. Brought it back a week later and then they said there in fact was a leak. More money for those visits. I spent over $3000 to have oil leaks fixed which I am pretty sure were related to their terrible work on the timing chain. I no longer go there after years of service. Better off going to a dealer since they charge the same amount. When I spoke to the manager, he did not care. Just writes to me "Have a good day."

GO somewhere else…read more Vehicle would not start, had it towed to Granite city tire and auto, Sartell Minnesota. I was told it was a fuel pump... Was quoted over $800 for repairs??? Called FRIEDRICH's AUTO, Rice MN and was quoted nearly $200 CHEAPER... when I asked Granite City Tire and Auto if they could reduce the price a little just to make it comparable... They said, "NO".... it's amazing that Granite City tire and auto is NOT willing to take even $50 off a bill in order To be competitive in the area... Can tell you that they have lost a customer for LIFE! And I will NEVER refer anyone to this establishment again. Lesson learned, shop around, and be careful of reviews placed by their own employees to make them seem better than they actually are. Overpriced! You've been warned!!!

Great price... horrific service. Guys joking around, taking their sweet time when it isn't even…read morebusy. 30 minutes turned into an hour... all because no one is supervising/ensuring these people get their stuff done.

Air conditioning inside not working. Hot as hell waiting. We had to leave before our car was wven…read morepulled in.

Great place to get any and all automotive work done. Reasonably priced. I have been coming here for…read moreyears without ever an issue. Gas and diesel, Ben and his crew has taken care of me time and again.

If I could give this place zero stars, I would. I went in because my car's horn wasn't working, and…read moreafter TWO HOURS of waiting, they came back just to tell me the exact same thing I told them when I arrived that my horn didn't work. No diagnosis, no solution, just a complete waste of my time. And to top it off? They had the audacity to charge me for literally doing NOTHING. What's even more frustrating is that I was referred here by Tire Discount, which makes me question their recommendations altogether. I genuinely believe they just kept my car sitting in the back the whole time instead of actually checking it. The lack of professionalism, transparency, and basic customer service is absolutely baffling.This place clearly doesn't value its customers and seems perfectly fine with wasting people's time and money. If you're looking for a shop that actually does something for your car instead of just collecting your cash for no reason, stay far away from this place.

From the minute you walk in to the minute you leave you know you are in a 1st class repair…read morefacility. The service you receive is the best in the st cloud area. The front desk personal are former repair techs so the advice you get is true and not inflated. Honest work at an honest price. Great experience.

From the owner: Full automotive shop domestic and import. Towing available…read moreWheel Alignment Brake Work Tune up Transmission U haul service offered Pre owned car sales

these guys are scammers... BIG TIME! I knew my car needed a simple repair! I needed my CV axle…read morereplaced then the mechanic owner told me that I needed my lower control arm, my upper control arm, my strut, my brake pads. My rotors, replaced for $1500. I laughed in his face and left. I later took my vehicle to quality lube in cold spring. He told me that my CV axle was bad and he could replace it for 120 bucks. These guys are scammers. The owner is Pakistani and there's three mechanics who don't know any English at all, Al is no longer the owner of this place.

Their service quality is horrible... I talked to one of the employees their. He was 15... he said…read morethey pay him 8$ an hour, and that he is over worked. And about the service quality, all I wanted was my brake pads replaced in my rear, on my 2013 suburban, then all of a sudden my brakes started like to smell burnt and they were dragging...

They continue to charge for service they do not provide. I feel like I have to watch them the…read morewhole time they have my car so they don't screw it up worse. I will NEVER trust them with my car again!

I called and asked about pricing for an oil change. Also curious of my oil type such as 0w20 and…read more5w30 but he just hung up. Now I'm calling back but it's just ringing,Smh ‍ 2months later I'm calling about a different service on a different car and instead of jessie giving me a quote, he just recommended me somewhere else. Unhelpful and need to be shut down!

My Mom and I came in because the tires on her car were really low. They checked all four tires for…read morelow air, did a test on one of the tires to see where the air leak was, gave both of us a free pop and offered to drive the car out of the garage for us - all for free! They were also very courteous to us. Excellent service! I was very impressed.

First time customer for an oil change. Very satisified because:…read more Clean waiting area with free refreshments Rotated the tires included with the oil change Multi-system check on all fluids, tires, wipers etc. No pressure to sell additional products/services - just friendly advice. If this sounds fake it isn't, I was very impressed.

Keith and Kevin in the auto center are amazing! I really do not have any reason to go anywhere…read moreelse! 11/10!!! Keep up the great work! :)

I wanted to order pizza ahead at the cafe but no one ever picked up the phone. I even tried calling…read moreon two different days. I also tried calling the customer service and no one picked up either.